Personal Alarm Service Customer Support
Whether you are an existing customer or considering a personal alarm for yourself or a loved one, we are here to help.
Our FAQs and guides provide comprehensive support online. If you can't find what you are looking for or would prefer to speak to one of the team then please call 0800 012 1321 for customer support.
- Our Customer Services is open Monday – Friday, 9am – 5pm.
Manage your account
To conveniently manage your account, you can set up, update or cancel your account online or speak with our Customer Service team who are happy to help with any enquiries you have.
Frequently Asked Questions
Use our Frequently Asked Questions to find information about how to order, set up and use your personal alarm.
- VAT exemption
- Delivery and returns
- Monitoring and subscription
- Digital Personal Alarm
- Digital Fall Alarm
- Taking Care Anywhere
- Out-and-About Classic GPS Alarm
- Out-and-About Personal Alarm Watch
- Key Safe
- Testing your personal alarm
Troubleshooting and user guides
These guides will provide you with the information you need to get the most from your personal alarm package.
- How to set-up your Digital Personal Alarm
- How to set-up your Digital Fall Alarm
- How to set-up and use your Taking Care Anywhere
- How to set-up your In-Home Classic Personal Alarm
- Troubleshooting your Digital Personal Alarm
- Troubleshooting your Digital Fall Alarm
- Troubleshooting your Taking Care Anywhere
- Troubleshooting your In-Home Classic Personal Alarm
- How fall alarms work
- How to fit your key safe
- How to use your key safe
Discontinued products
- How to set-up your In-Home Classic + Fall Alarm (Discontinued)
Digital switchover guides
BT have announced that by 2025 all analogue phone lines will be replaced with digital ones. Read our articles and guides to find out more about the digital switchover and what it means for personal alarms.