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Personal Alarm Service Customer Support
Whether you are an existing customer or considering a personal alarm for yourself or a loved one, we are are here to help.
Our FAQs and guides provide comprehensive support online. If you can't find what you are looking for or would prefer to speak to one of the team then please call 0800 085 7371 for customer support or sales enquiries.
- Our Customer Services is open Monday – Friday, 9am – 5pm.
- Our Sales team are available Monday – Saturday, 8am – 8pm.
Frequently Asked Questions
Use our Frequently Asked Questions to find information about how to order, set-up and use your personal alarm.
- Delivery and returns
- Monitoring and subscription
- We-Connect installation service
- Personal alarm
- Landline Free personal alarm
- GPS personal alarm
- Dementia tracker alarm
- Fall alarm
- Key safe
- Medical helpline
Troubleshooting and user guides
These guides will provide you with information you need to get the most from your personal alarm package.
- How to set-up your personal alarm
- How to set-up your key safe
- How to use your key safe
- Troubleshooting your personal alarm
- Troubleshooting your Landline Free personal alarm