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Personal alarms to help you remain independent and healthy for longer
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Personal Alarm Service Customer Support

Personal alarm service customer support

Whether you are an existing customer or considering a personal alarm for yourself or a loved one, we are here to help.

Our FAQs and guides provide comprehensive support online. If you can't find what you are looking for or would prefer to speak to one of the team then please call 0800 012 1321 for customer support.

  • Our Customer Services is open Monday – Friday, 9am – 5pm.


Manage your account

To conveniently manage your account, you can set up, update or cancel your account online or speak with our Customer Service team who are happy to help with any enquiries you have.


Frequently Asked Questions

Use our Frequently Asked Questions to find information about how to order, set up and use your personal alarm.


Troubleshooting and user guides

These guides will provide you with the information you need to get the most from your personal alarm package.

Discontinued products


Digital switchover guides

BT have announced that by 2027 all analogue phone lines will be replaced with digital ones. Read our articles and guides to find out more about the digital switchover and what it means for personal alarms.