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Securing <br>Positive Outcomes
Positive Outcomes
Sustaining a <br>Local Service
Sustaining a
Local Service
Medical Expertise
Medical Expertise
An AXA Company
An AXA Company

About Taking Care

Technology enabled care products and services

Taking Care (PPP Taking Care Ltd), previously known as Aid-Call, is now part of AXA Health, following the acquisition of the business from Age UK in November 2016.

At the beginning of April 2017, Aid-Call was rebranded to become Taking Care, reflecting our vision to develop the most trusted brand and propositions enabling people to live more happily and healthily in their own homes. 

In March 2019, Taking Care acquired Chichester Careline from Chichester District Council. This acquisition further strengthened and extended Taking Care's market share in the local authority market.

Taking Care has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

  • 24/7 Alarm monitoring
  • National installation service
  • Assessment
  • Wellbeing calls
  • GPS monitoring
  • Activity monitoring
  • Mobile response
  • Medical and medication helplines***
  • Lone worker monitoring

With three Emergency Resolution Centres, we offer the resilience and security you’d expect from a life-saving service. We can help you get the most out of your TEC, allowing you to cope with decreasing budgets and increasing demand. We make sure your service users get the service they deserve.

We are experienced in delivering the service via many different channels including: Private Pay (B2C), Local Authorities (including Guildford City Council, Oxford City Council, Winchester City Council, the majority of the district councils in West Sussex) and Housing Associations.

The very nature of the service provided (when customers are at their most vulnerable) means that there is a cross-organisation focus on person centred interactions and outcomes.

High levels of staff empathy, the highest possible levels of security and 24/7 resilience – all accredited within ISO9001 and TSA Quality Standards Framework are audited on a regular basis. 

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