What data does Taking Care Prevent collect?
The Polar Ignite 2 watch continually measures the wearer's daily activity, heart rate and sleep quality.
We may also collect additional information such as general health, medication and the home environment as part of the welcome call. This allows us to understand lifestyle factors that research has shown contribute to the risk of falling.
How does Taking Care Prevent detect the risk of a fall and are there any limitations?
Whilst we cannot guarantee that a fall will not occur, we can seek to reduce the risk of a fall by monitoring changes in activity and suggesting improvements to the home environment and lifestyle.
Guidelines from NICE (National Institute for health and Care Excellence) show that hazards around the home, balance and muscle strength, medication, a history of falls and visual impairment are all signs of an increased risk of falling.
Combining the information collected from the welcome call with the data collected by the Polar Ignite 2 fitness watch helps us to understand the risk of a fall. The Artificial Intelligence in the Prevention Platform detects patterns that may lead to a fall. When a high-risk factor is identified, we will suggest changes and improvements to lifestyle and home environment.
Taking Care Prevent is not a personal alarm or dedicated GPS tracker, although we do also offer these products and many of our customers benefit from the reassurance they provide.
What is required to use Taking Care Prevent?
The person wearing the watch will need a smartphone that can run the Polar Ignite app (Android and iOS compatible). The Polar Ignite app synchronises the data collected by the watch with the Prevention Platform so the wearer's activity is monitored.
Minimum requirements for the Polar Ignite app are: Android using OS 7 or above / iPhone using IOS 13 or above, Bluetooth version 4 or above.
You or a family member will need to install and set up the Polar Ignite app on the mobile phone.
The Polar Ignite 2 watch relies on the mobile phone to send the data to the Prevention Platform. You will need to connect the watch and app by Bluetooth. The mobile phone will need a Wi-Fi connection or data plan so that the data synchronises with the Prevention Platform.
The Polar Ignite 2 watch can be charged by USB cable or Bluetooth connection so the person wearing the watch will need to be comfortable with doing this.
How can I view the activity insights online?
As part of the joining process, we will set up a login to a secure website for the person wearing the watch to view the data collected by the Polar Ignite app. We can also set up an account for a family member if this is requested.
The secure website shows an activity dashboard that displays a daily steps graph, activity status trend and overall status (rated as low, medium or high risk).
Who can view the data Taking Care Prevent collects?
Only the person wearing the watch and any family members who are given an account to the secure website to view the data collected by the Polar Ignite 2 fitness watch.
The Taking Care Prevention Team will have access to information provided when you joined the service and the data collected by the Polar Ignite 2 fitness watch, as well as any call notes and Action Plan details.
What notifications and alerts are sent by Taking Care Prevent?
The person wearing the watch will receive regular email notifications with their overall status and any changing factors that may indicate an increased risk of falling.
Examples of these include changes in the 'normal' baseline activity such as sleep patterns or a decrease in daily activity.
Taking Care's Prevention Team will receive high-risk alerts where the Artificial Intelligence determines changes in activity could lead to a fall, for example spikes in inactivity or a decrease in sleep quality.
As a result of high-risk alerts, Taking Care will review the risk assessment and activity data. We will schedule a call to the person wearing the watch to discuss the results of the review and draw up an Action Plan, if appropriate. The call may be up to 48-hours after the alert is received so that we can review the activity data.
Does the Polar Ignite 2 watch track GPS location?
The Polar Ignite 2 watch uses GPS technology to measure daily activity. It isn't designed to work as a GPS tracker and you cannot view the GPS location online.
How long is the warranty?
The Polar Ignite 2 fitness watch includes a 12-month warranty. If it develops a fault during this period, we will repair or replace it free of charge.
How do I set up Taking Care Prevent?
Once you have placed your order, you will receive an email with a link to an online account setup form. Please complete and submit this form so we have the information we need to set up your Taking Care Prevent account. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
Your Taking Care Prevent package, including the Polar Ignite 2 fitness watch and Welcome Pack, will be sent to you as soon as possible. Your Welcome Pack will include instructions on how to download and set up the Polar Flow app on your mobile phone and how to access the Prevention Platform (ARMED). The Welcome Pack will also contain the username and passwords required to log in.
Once the Polar Flow app has been installed, Taking Care's Prevention Team will call within 7 days to welcome you to the service. They will check that everything is OK with the service, answer any questions you may have and gather any additional information we require.
Is my data or my loved one's data safe?
We take data security very seriously and as part of AXA Health, a leading UK private healthcare company, we are sensitive to the responsibilities of working with elderly and vulnerable customers.
We are a member of the Telecare Services Association (TSA) and hold a current valid Cyber Security Essentials certificate. We go beyond the TSA's requirements with three UK-based alarm monitoring centres and ISO 9001 accreditation.
Achieving ISO 9001 certification means that our procedures and systems meet the Quality Management System requirements. ISO 9001 contributes towards a culture of continual improvement and covers our monitoring centres, staff, training, services and equipment.
Aligning our business with ISO 9001 standards means we deliver better customer satisfaction through best practice methodology.
As part of our TSA membership, we undergo a stringent annual audit of our processes and services. We are also audited to the TSA's new TEC Quality Standards Framework.
The data stored on the ARMED platform is securely hosted and encrypted. Personal data is transmitted securely using AXA approved security standards.
How often should the Polar Ignite 2 watch be charged?
The watch will need to be charged approximately every 4-5 days. A USB lead is provided and the charging port for the Polar Ignite is on the back of the device. It is recommended that the watch is not charged overnight, so that you can wear it whilst asleep.
Do I own the Polar Ignite 2 watch?
Yes. The subscription is for the Taking Care Prevent service. If the Polar Ignite 2 watch is lost or damaged, you would need to order a replacement to continue benefiting from the Taking Care Prevent service.
