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Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

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Whilst frailty is often seen as an inevitable part of ageing, it is possible to slow and even decrease frailty through exercise and diet. This in turn can reduce the risk of a fall, and improve quality of life.

Steve Gates

Managing Director of Taking Care

Prices locked until 2024.

Order before 1st January 2023 to lock your subscription price until 2024.*

  • Cancel anytime
  • No long-term contract

Reduce frailty and the risk of a fall

Frailty is a key contributory factor in falls.
With Taking Care Prevent, you can monitor activity levels and receive support from TakingCare to proactively improve strength, balance, mobility and lifestyle.

Why are falls so dangerous for the elderly?

While many falls don’t result in serious injuries for elderly people, the chances increase with age that a fall may lead to broken bones or more serious conditions. A fall might result in a loss of mobility, confidence and put more limits on independent living.

 

How Taking Care Prevent works

  • When you join Taking Care Prevent, we make a welcome call to introduce you to the service. We will check that everything is OK with the service, answer any questions you may have and gather any additional information we require.
  • You will receive the Polar Ignite 2 fitness watch. The watch continually tracks activity without any intervention needed.
  • The data is monitored and analysed by the Prevention Platform, provided by ARMED. It uses Artificial Intelligence to assess the likelihood of a fall.
  • You can log in to the dedicated secure website to view activity insights. Automatic email alerts notify you and your family of changes that may indicate a higher risk of falling.
  • The Taking Care Prevention Team are automatically alerted of high-risk factors. When this happens, we'll draw up a personalised Action Plan to reduce the risk of falling.
  • We'll make two follow-up calls to ensure the Action Plan is working.

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The use of monitored devices can reduce overall hospital admissions in older adults by 50%, and reduce hospital admissions specifically due to falls by 44%.

Professor James Brown

Aston Research Centre for Healthy Ageing

Over 180,000 happy customers since 2008. Rated 4.7 out of 5 on Trustpilot logo.

Supporting older adults to remain independent for longer

As part of AXA Health, Taking Care is well placed to help manage your or your loved one's independence. Our life-saving services have helped over 170,000 people and their families feel safer and more confident about living independently. Our Taking Care Prevent package is designed to help with proactive fall prevention in elderly people.

The watch tracks activity

The watch collects data about the wearer's activity levels, which can be viewed in a secure website. The Artificial Intelligence in the Prevention Platform learns what activity levels are 'normal' for the wearer.

Receive email alerts

Email alerts will make you aware of changes in activity that may contribute to a higher risk of falling. By reviewing the changes in 'normal' activity, you can proactively manage the risk of a fall.

Follow a plan to reduce the risk of a fall

Taking Care's Prevention Team will be alerted of 'high' risk factors that may predict a fall approximately 10 days in advance and will be in touch at a convenient time to discuss further.

Get support from the prevention team

The Taking Care Prevention Team will identify actions that you or your loved one can take to reduce the likelihood of a future fall. The Taking Care Prevention Team will monitor progress and make two follow-up calls to ensure the Action Plan is reducing the risk of a fall.

Start your 30-day risk-free home trial*

Try Taking Care Prevent with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.

Pay monthly or annually

Pay Monthly

£22.99

per month (inc VAT)

Buy now

  • Free delivery
  • 12 month warranty
  • One-off £239.99 set up fee
Pay Annually

£275.88

per year (inc VAT)

Buy now

  • Free delivery
  • 12 month warranty
  • One-off £239.99 set up fee

A personalised Action Plan to address high risk factors

By reviewing activity data for changes, as well as considering the home environment, medication and health conditions, the Taking Care Prevention Team can suggest personalised recommendations to reduce high-risk factors associated with falls.

Stay healthy and safe for longer

Your personalised Action Plan will include non-prescriptive guidance for consideration on how to prevent falls and other proactive measures to promote wellbeing.

Combining personalised guidance, a state-of-the-art fitness watch and activity notifications, Taking Care Prevent provides the support and motivation needed to stay healthy and safe for longer.

Welcome call

We'll call to welcome you to Taking Care Prevent. We will check that everything is OK with the service, answer any questions you may have and gather any additional information we require so that we can provide truly tailored recommendations on how to prevent falls.

Free Falls Prevention Guide

Upon joining, you will receive the Taking Care Falls Prevention Guide to help with fall prevention in elderly people around the home.

View health and activity insights online

A secure website shows a dashboard view of health and activity insights, including overall status and daily steps, and can be viewed by the watch wearer and family member. Regular emails are automatically sent to the watch wearer with their health and activity insights.

Health and wellbeing notifications

Receive email activity notifications of factors that may contribute to an increased risk of a fall. This includes a decrease in activity measured by daily steps and changes in sleep pattern.

You can review the emails and take action to proactively manage fall prevention in your elderly loved one, along with other aspects of health and independence.

High-risk alerts to Taking Care

Taking Care's Prevention Team will automatically receive alerts of any factors that indicate a high risk of a fall. The Artificial Intelligence technology can predict a fall approximately 10 days in advance.

High risk alerts may include spikes in inactivity or a decrease in sleep quality.

Personalised Action Plan

The Taking Care team will draw up an Action Plan to reduce the risk of a fall after reviewing the health data following a high risk alert. The Action Plan may include exercises or lifestyle adjustments to keep you or your loved one safe and healthy.

Action Plan follow-up calls included

Once the Action Plan has been shared, Taking Care will schedule two calls to ensure the plan is being followed and is working.

The Taking Care Prevention Team will offer support and guidance on how to prevent falls over time.

Fitness watch features

The Polar Ignite 2 tracks heart rate, sleep quality and daily activity.

The watch displays the time and date and has an alarm with snooze feature, stopwatch with countdown timer and integrated GPS.

Fitness watch designed with simplicity in mind

The Polar Ignite 2 has a clear colour touchscreen and the one-button interface makes it easy-to-use. You can switch between an analog or digital display.

Wear the watch in the bath, shower or swimming pool

Track heart rate around the home, out-and-about and even in the water. The watch is water resistant up to 30 metres (ISO 22810, suitable for swimming).

Comfortable to wear all day

The fitness watch is designed to be worn all day and has a soft silicone strap and stainless steel buckle.

No need to charge the watch daily

The battery lasts approximately 4 - 5 days with continuous heart rate tracking enabled. It has a fast charge time of just 1 hour with a magnetic USB adapter for easy charging.

What you need to use Taking Care Prevent

Here's what you need to use Taking Care Prevent and what is included with the subscription.

What you will need

To use Taking Care Prevent, the watch wearer will need a mobile phone compatible with the Polar app.

The minimum requirements for the Polar app are:

  • Android using OS 7 or above.
  • Or iPhone using iOS 13 or above.
  • And Bluetooth version 4 or above.

In addition, the mobile phone will need Wi-Fi access or a data plan to send data from the app to the Prevention Platform.

You or a family member will need to:

  • Download the Polar app.
  • Create an account for the app and login on the mobile phone.
  • Setup the Polar Ignite 2 fitness watch and synchronise it with the app by Bluetooth connection.

Taking Care Prevent is not suitable for anyone with sleep apnoea, narcolepsy, insomnia, unstable angina, chronic heart failure, cognitive issues such as dementia or anyone with severe mobility issues.

The Polar app will need to be running on the mobile phone with a logged-in user account to synchronise data with the Prevention Platform.

The watch wearer and family member will need an email address and internet access to log in to the secure website to view activity insights and receive email notifications.

What's included

With your subscription

  • Welcome call.
  • Taking Care Falls Prevention Guide.
  • Access to secure website to view health data.
  • Action plan if high-risk factors identified.
  • Two Action Plan follow-up calls.
  • 30-day money back guarantee.
  • 12-month warranty.

In the box

  • Polar Ignite 2 fitness watch.
  • Silicone watch strap.
  • USB cable for charging.
  • User guide.

Includes free delivery

Note: A smartphone is required to run the Polar Ignite app to synchronise data with the Prevention Platform.

Polar Ignite 2

Polar Ignite 2 fitness watch

Specifications

  • IP67 water-resistant up to 1 metre for up to 30 minutes.
  • Up to 17 hours battery life in training mode (GPS and wrist-based heart rate), up to 5 days in watch mode with continuous heart rate tracking.
  • Watch size: 43mm x 43mm x 8.5mm (width x length x depth)
  • Weight: 35g with watch strap
  • Watch strap: black, wrist circumference 155mm - 210mm

Paying for your subscription

The subscription for the Taking Care Prevention service is collected by Direct Debit.

Ordering online

When ordering online choose how you would like to pay the set-up cost and first subscription payment:

  • You can either pay by debit/credit card and set up the Direct Debit instruction later.
  • Or you can choose to include the set-up cost in your first Direct Debit payment.
  • Once your order is confirmed, please complete the Direct Debit form.
  • Your order confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

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Ordering by telephone

If you prefer to order by telephone, call 0800 085 7371, Monday - Friday, 8am - 6pm.

The Sales Advisor will take your Direct Debit details during the call.

Frequently asked questions

  • What data does Taking Care Prevent collect?

    The Polar Ignite 2 watch continually measures the wearer's daily activity, heart rate and sleep quality.

    We may also collect additional information such as general health, medication and the home environment as part of the welcome call. This allows us to understand lifestyle factors that research has shown contribute to the risk of falling.  

  • How does Taking Care Prevent detect the risk of a fall and are there any limitations?

    Whilst we cannot guarantee that a fall will not occur, we can seek to reduce the risk of a fall by monitoring changes in activity and suggesting improvements to the home environment and lifestyle.

    Guidelines from NICE (National Institute for health and Care Excellence) show that hazards around the home, balance and muscle strength, medication, a history of falls and visual impairment are all signs of an increased risk of falling.

    Combining the information collected from the welcome call with the data collected by the Polar Ignite 2 fitness watch helps us to understand the risk of a fall. The Artificial Intelligence in the Prevention Platform detects patterns that may lead to a fall. When a high-risk factor is identified, we will suggest changes and improvements to lifestyle and home environment.

    Taking Care Prevent is not a personal alarm or dedicated GPS tracker, although we do also offer these products and many of our customers benefit from the reassurance they provide. 

  • What is required to use Taking Care Prevent?

    The person wearing the watch will need a smartphone that can run the Polar Ignite app (Android and iOS compatible). The Polar Ignite app synchronises the data collected by the watch with the Prevention Platform so the wearer's activity is monitored. 

    Minimum requirements for the Polar Ignite app are: Android using OS 7 or above / iPhone using IOS 13 or above, Bluetooth version 4 or above.

    You or a family member will need to install and set up the Polar Ignite app on the mobile phone.

    The Polar Ignite 2 watch relies on the mobile phone to send the data to the Prevention Platform. You will need to connect the watch and app by Bluetooth. The mobile phone will need a Wi-Fi connection or data plan so that the data synchronises with the Prevention Platform.

    The Polar Ignite 2 watch can be charged by USB cable or Bluetooth connection so the person wearing the watch will need to be comfortable with doing this.

  • How can I view the activity insights online?

    As part of the joining process, we will set up a login to a secure website for the person wearing the watch to view the data collected by the Polar Ignite app. We can also set up an account for a family member if this is requested.

    The secure website shows an activity dashboard that displays a daily steps graph, activity status trend and overall status (rated as low, medium or high risk).

  • Who can view the data Taking Care Prevent collects?

    Only the person wearing the watch and any family members who are given an account to the secure website to view the data collected by the Polar Ignite 2 fitness watch.

    The Taking Care Prevention Team will have access to information provided when you joined the service and the data collected by the Polar Ignite 2 fitness watch, as well as any call notes and Action Plan details.

  • What notifications and alerts are sent by Taking Care Prevent?

    The person wearing the watch will receive regular email notifications with their overall status and any changing factors that may indicate an increased risk of falling.

    Examples of these include changes in the 'normal' baseline activity such as sleep patterns or a decrease in daily activity.

      Taking Care's Prevention Team will receive high-risk alerts where the Artificial Intelligence determines changes in activity could lead to a fall, for example spikes in inactivity or a decrease in sleep quality. 

        As a result of high-risk alerts, Taking Care will review the risk assessment and activity data. We will schedule a call to the person wearing the watch to discuss the results of the review and draw up an Action Plan, if appropriate. The call may be up to 48-hours after the alert is received so that we can review the activity data.

        • Does the Polar Ignite 2 watch track GPS location?

          The Polar Ignite 2 watch uses GPS technology to measure daily activity. It isn't designed to work as a GPS tracker and you cannot view the GPS location online.

        • How long is the warranty?

          The Polar Ignite 2 fitness watch includes a 12-month warranty. If it develops a fault during this period, we will repair or replace it free of charge.

        • How do I set up Taking Care Prevent?

          Once you have placed your order, you will receive an email with a link to an online account setup form. Please complete and submit this form so we have the information we need to set up your Taking Care Prevent account. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

          Your Taking Care Prevent package, including the Polar Ignite 2 fitness watch and Welcome Pack, will be sent to you as soon as possible. Your Welcome Pack will include instructions on how to download and set up the Polar Flow app on your mobile phone and how to access the Prevention Platform (ARMED). The Welcome Pack will also contain the username and passwords required to log in.

          Once the Polar Flow app has been installed, Taking Care's Prevention Team will call within 7 days to welcome you to the service. They will check that everything is OK with the service, answer any questions you may have and gather any additional information we require.

        • Is my data or my loved one's data safe?

          We take data security very seriously and as part of AXA Health, a leading UK private healthcare company, we are sensitive to the responsibilities of working with elderly and vulnerable customers.

          We are a member of the Telecare Services Association (TSA) and hold a current valid Cyber Security Essentials certificate. We go beyond the TSA's requirements with three UK-based alarm monitoring centres and ISO 9001 accreditation.

          Achieving ISO 9001 certification means that our procedures and systems meet the Quality Management System requirements. ISO 9001 contributes towards a culture of continual improvement and covers our monitoring centres, staff, training, services and equipment.

          Aligning our business with ISO 9001 standards means we deliver better customer satisfaction through best practice methodology.

          As part of our TSA membership, we undergo a stringent annual audit of our processes and services. We are also audited to the TSA's new TEC Quality Standards Framework.

          The data stored on the ARMED platform is securely hosted and encrypted. Personal data is transmitted securely using AXA approved security standards.

        • How often should the Polar Ignite 2 watch be charged?

          The watch will need to be charged approximately every 4-5 days. A USB lead is provided and the charging port for the Polar Ignite is on the back of the device. It is recommended that the watch is not charged overnight, so that you can wear it whilst asleep. 

        • Do I own the Polar Ignite 2 watch?

          Yes. The subscription is for the Taking Care Prevent service. If the Polar Ignite 2 watch is lost or damaged, you would need to order a replacement to continue benefiting from the Taking Care Prevent service. 

        Trusted by the NHS

        Detecting early indicators of frailty

        The Prevention Platform provided by ARMED (Advanced Risk Modelling for Early Detection) that powers Taking Care Prevent is used by NHS Trusts local authorities and housing associations to prevent falls and reduce costs to the NHS.

        The Prevention Platform uses the latest technology and the predictive analytics were developed with Edinburgh Napier University.

        The Prevention Platform analyses the data collected to predict the risk of a potential fall up to approximately 32 days in advance and allow intervention.

        ARMED has the support of the Digital Health & Care Institute (DHI) and was Highly Commended in the ‘Healthcare Technology of the Year’ category at the National Technology Awards 2017.

        Supporting Loreburn Housing Association residents

        Loreburn Housing Association uses the Prevention Platform to predict the potential risk of falling for its residents, avoiding hospital admissions and reducing costs to the health and social care system.

        Head of Partnerships Moira Charters said: "ARMED has huge and exciting potential to enhance the health, wellbeing and independence of our customers and we are delighted to be the first Scottish housing association to make this commitment to the prevention of falls."

        Case study (BBC website)

        Trusted by our alarm users and their families

        Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on .

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        Are you or a loved one at risk of a fall?

        Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

        Not only can falls result in fractures and sustained injuries, but they can also have a long-term effect on your loved one's confidence, impacting their independence.

        • Falls are a major cause of people needing to move from the home they love into care.
        • Falls-related hospital admissions among patients over 65 reach nearly a quarter of a million a year in England.
        • 4,984 people over 65 died from having a fall in 2016.
        • Up to 50% of falls are due to environmental causes and are therefore preventable e.g. poor lighting and slippery floors.

        Complete our free 2 minute online assessment to find out your loved one's falls risk score and ways to help your loved one remain safe and independent with our Falls Prevention Guide.

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        Start your 30-day risk-free home trial today*

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