Personal alarm reviews UK: Helping you make the right choice
Reviews can help you find the right solution when considering a personal alarm for yourself, your partner or an elderly loved one.
At Taking Care, we know how important it is to choose a personal alarm that meets your needs. This guide showcases real-life reviews of Taking Care's personal alarms, focusing on the quality of service, ease of use, and reliability - key factors for elderly loved ones and their families.
This short video explains what we do and why customers value our service.
Excellent
Rob, Taking Care customer
Great service, both I and my Dad feel very reassured by the level of care and professionalism. Easy to set up, easy to use and definitely old people friendly instructions.
Watch and read what our customers say about us
Taking Care customers consistently highlight the reliability of our service, ease of setup, and friendly support. At the same time, we value all feedback - positive and constructive - to continuously improve. Many customers share their experiences on Trustpilot and Google Reviews, offering transparency and insights for new users.
24 hour peace of mind
Claire, Taking Care customer
Easy to order, arrived next day, base unit looks stylish. Set up was very simple. Had a few false alarms (our fault) the staff who rang were lovely, having the fall alarm gives us 24 hour peace of mind.
If you are interested in more real-life customer experiences, read our Taking Care customer recommendations and testimonials.
Reviews of our top personal alarms and fall alarms
Our personal alarms suit a variety of needs. Here’s what customers think of our most popular products:
1. Taking Care Anywhere reviews
- Ideal for active individuals: This alarm works both at home and on the go and detects falls.
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What customers love: The freedom to go out with confidence, knowing help is always available.
2. Digital Personal Alarm reviews
- A straightforward and reliable alarm: Designed for ease of use in the home and garden.
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What customers love: Lightweight, discreet, and simple to operate.
3. Digital Fall Alarm reviews
- Perfect for those at risk of falling: This home and garden alarm offers automatic alerts when a fall is detected.
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What customers love: The added safety of automatic fall detection.
4. Personal Alarm Watch review
- Location-aware smartwatch: A personal alarm with GPS tracking and pedometer to measure steps and activity.
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What customers love: The stylish smartwatch design and wrist worn option.
Why are reviews important when choosing a personal alarm service?
Choosing a personal alarm depends on more than just the technology. The service should build trust, provide peace of mind, and ensure help is available when it’s needed most. Reviews provide valuable insight into:
- Reliability: How dependable is the personal alarm service in emergencies?
- Ease of use: Are the alarms intuitive for elderly people to use?
- Customer support: How responsive is the company to inquiries and issues?
By learning from others’ experiences, families can feel reassured in their choice and avoid potential issues when selecting a personal or fall alarm for elderly loved ones.
Fantastic service
Gwynneth, Taking Care customer
Fantastic service really helpful. I had to send back early as well as Mum required care in home 24/7 after purchasing product and really helpful with returns as no longer required.
More reviews for Taking Care Personal Alarms
Watch what Retired Squadron Leader A. Garretts MBE says about the Taking Care personal alarm service.
You can read more Trustpilot reviews from real customers below.
Bought for my elderly father
Lynda, Taking Care customer
Bought for my elderly father, easy to set up and appears to be working well.
A very good piece of equipment
Mrs Jones, Taking Care customer
A very good piece of equipment. My family feel more comfortable knowing that I have this protection. As do I, aged 76 and newly widowed, with no family nearby. I found it a little daunting to set up but got there in the end.
Excellent service!
Jenny, Taking Care customer
Very easy to speak to someone in Customer Services, prompt delivery & super quick installation. So far thankfully we haven’t had a situation to need to use the service for a medical emergency or fall but if we do I will update my review of the service at that stage. Very happy customer!
Easy to set up and use
Tom and Helen, Taking Care customers
This has given all the family peace of mind knowing that our Mum can get help so easily if she needs it.
What makes Taking Care’s service different?
When comparing personal and fall alarm providers, Taking Care is proud to offer:
- Which? Trusted Trader approved: We’re the first Which? approved telecare service in the UK
- Risk-free trial: Enjoy 1 month free and a 30-day money-back guarantee.
- Free ActiveAlert service: Proactively support wellbeing with our innovative free ActiveAlert service available to all new customers
- Reliability you can trust: 24/7 monitoring and fast response times with three Emergency Resolution Centres.
Want to see how we compare? Compare personal alarm companies in the UK and watch our team talk about the life-saving service we provide in the video below.
Ready to take the next step?
Finding the right personal or fall alarm is an important decision, and we’re here to make it easier. Whether you’re looking for peace of mind for yourself or a loved one, our range of alarms is designed to suit different needs and lifestyles.
Take advantage of our 1 month free trial and 30-day money back guarantee. Choose Taking Care for trusted personal alarms that provide peace of mind. Order online today and feel secure knowing help is always just a button away.
Security and peace of mind service
Gareth, Taking Care customer
Bought this for my Mum to gain peace of mind as she lives alone. I think this is good value package given it includes their call centre and mobile network connections.
Response time to test alerts is good and system is simple to use. Call centre staff were friendly, clear and helpful.
Alarm review FAQs
What should I look for when reviewing personal alarms?
When reviewing personal alarms, consider factors such as reliability, ease of use, and customer support. Look for alarms with 24/7 monitoring services, simple setup processes, and clear instructions. Additional features like automatic fall detection or GPS tracking can provide added safety. Also, check customer reviews on platforms like Trustpilot or Google to understand real-life experiences.
Our useful alarm company comparison table compares the main telecare providers in the UK.
Are all personal alarms monitored 24 hours a day?
All Taking Care personal alarms include a subscription that covers the 24/7 monitoring. Not all personal alarms from other companies including monitoring however. Some may only alert friends or family, which means you are reliant on loved ones to answer your alarm call. This might not always be possible if they are working or it is late at night. We believe our monitored alarm packages are more reliable and safer than alarms that call friends and family.
What are other trustworthy signs to look out for when reading reviews?
Look for reviews that provide specific details about the customer's experience, such as how the alarm was used during an emergency or how helpful the customer service team was. Trust reviews on reputable platforms like Trustpilot and Google, and be wary of overly generic feedback. Verified purchase labels or testimonials with names or photos can also signal authenticity.