Reviews can help you find the right solution when considering a personal alarm for yourself, your partner or an elderly loved one.
At Taking Care, we know how important it is to choose a personal alarm that meets your needs.
This guide showcases real-life reviews of Taking Care's personal alarms, focusing on the quality of service, ease of use, and reliability - key factors for elderly loved ones and their families.
The short video explains what we do and why customers value our service.
Taking Care customers consistently highlight the reliability of our service, ease of setup, and friendly support. At the same time, we value all feedback - positive and constructive - to continuously improve.
Many customers share their experiences on Trustpilot and Google Reviews, offering transparency and insights for new users.
If you are interested in more real-life customer experiences, read our Taking Care customer recommendations and testimonials.
Looking for honest feedback before choosing a personal alarm? Our customer reviews offer real insights from people who rely on Taking Care personal alarms every day.
"I think it's a good thing to have. I am 86 years old and not too good on my feet. It's good to know that help is there at the touch of a button, if needed."
David Page
Watch what Retired Squadron Leader A. Garretts MBE says about the Taking Care personal alarm service.
Our personal alarms suit a variety of needs. Here’s what customers think of our most popular products:
When comparing personal and fall alarm providers, Taking Care is proud to offer:
Want to see how we compare? Compare personal alarm companies in the UK and watch our team talk about the life-saving service we provide in the video.
Select up to three alarms to compare features, pricing and support.
Finding the right personal alarm or fall alarm is an important decision, and we’re here to make it easier. Whether you’re looking for peace of mind for yourself or a loved one, our range of alarms is designed to suit different needs and lifestyles.
Take advantage of our 1 month free trial and 30-day money back guarantee. Choose Taking Care for trusted personal alarms that provide peace of mind. Order online today and feel secure knowing help is always just a button away.
When reviewing personal alarms, consider factors such as reliability, ease of use, and customer support. Look for alarms with 24/7 monitoring services, simple setup processes, and clear instructions. Additional features like automatic fall detection or GPS tracking can provide added safety. Also, check customer reviews on platforms like Trustpilot or Google to understand real-life experiences.
Our useful alarm company comparison table compares the main telecare providers in the UK.
All Taking Care personal alarms include a subscription that covers the 24/7 monitoring. Not all personal alarms from other companies including monitoring however. Some may only alert friends or family, which means you are reliant on loved ones to answer your alarm call. This might not always be possible if they are working or it is late at night. We believe our monitored alarm packages are more reliable and safer than alarms that call friends and family.
Look for reviews that provide specific details about the customer's experience, such as how the alarm was used during an emergency or how helpful the customer service team was. Trust reviews on reputable platforms like Trustpilot and Google, and be wary of overly generic feedback. Verified purchase labels or testimonials with names or photos can also signal authenticity.
Taking Care is rated highly on platforms like Trustpilot by real customers, with thousands of five-star reviews from happy customers and their families. See our latestTrustpilot rating here.
Yes, many of our reviews highlight how simple and straightforward it is to set up the alarm, with helpful support if needed.
It is quite common for personal alarm companies to offer an annual discount, although this may only apply in the first year.
Taking Care offer 1 month free every year, if you pay annually by Direct Debit.
Not all personal alarm providers run their own alarm monitoring centres. If they do, it is common to have just one location. This makes the service more vulnerable to staff illness, hardware failures and outages as well as being affected by bad weather and other unforeseen emergencies.
For this reason, Taking Care has invested in three monitoring centres in the UK. Taking Care have two in Devon and one in Chichester.
Digital technology offers new opportunities to go beyond emergency alarm calls. Innovative services can enhance support and independence. Taking Care support the independence of older adults with new services like Wellbeing Calls. These services identify wellbeing and health issues before there is an emergency. We recognise that if we support customers to reduce frailty and remain active then they will remain healthy and independent for longer.
Taking Care's personal alarms have a 30-day money back guarantee so you can try the service with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.
The level of support you or a loved needs may change over time. Taking Care customers can upgrade their package to include fall detection, an additional pendant or wellbeing checks.
Taking Care provide technology enabled care services to local authorities and councils, including Cheltenham Borough Council.
Reviews are great way of understanding what customers think of a company and how the company treats its customers. Read what real customers are saying on product review websites and check whether the personal alarm company replies to reviews.
Be aware that not all reviews are genuine however. Look for balanced feedback that includes downsides and negative comments. Extreme ratings such as all 5 star reviews may indicate bias or manipulation. Repetition or lots of similar reviews with vague or general comments, rather than specific interactions, are another sign of manipulating the overall service score.
Taking Care read and respond to all personal alarm reviews. Negative or critical reviews are investigated by our Customer Services team and used to improve our service.
Taking Care offers a monitored personal alarm service designed to be simple, reliable and available 24 hours a day.
Compared to other providers, key differences often include:
Some providers offer lower-cost or standalone alarms that alert family members instead of a monitoring centre. While these may suit some situations, they rely on someone being available to respond. Many people choose a monitored service like Taking Care's for greater reassurance, particularly if the wearer lives alone or may need help at any time.
You can compare Taking Care against other alarm companies here.
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