Night Owl - Supporting your Local Service
Your Technology Enabled Care (TEC) service plays a vital role in protecting vulnerable people in your community. We understand the importance of maintaining that trusted, compassionate support delivered by teams who know your residents and their needs.
Supporting your service, when you need it most
Night Owl is an out-of-hours telecare monitoring service that acts as a trusted extension of your own team. It’s designed to support your existing call centre, providing experienced, reliable cover when your service needs it most.
From overnight monitoring to weekends and unexpected disruption, Night Owl ensures continuity of care without placing additional strain on your internal teams. Our trained call handlers deliver a seamless service, so your residents continue to feel safe, heard, and supported at all times.
Night Owl makes 24/7 telecare safe, sustainable, and affordable, without adding extra burden to your team or your budget.
With Night Owl, you can:
- Extend your service with trusted, out-of-hours support
- Strengthen resilience during peak demand or disruption
- Reduce operational pressure on your internal teams
- Continue delivering high-quality, person-centred care
With Taking Care's Night Owl service, you could cut the costs of running your alarm monitoring service.
Use our online calculator to estimate how much your organisation could save with Night Owl and download our Night Owl Monitoring Service brochure.
Overnight, weekends, out of office hours
Night Owl enables flexibility to call handle at a time to suit your organisation. Taking Care can answer your technology enabled care calls overnight and at weekends. Ensuring the highest level of quality we will action all calls appropriately as a continuum of your own service.
Seamless extension of your service
For your customer, Night Owl feels just like their local TEC service. For you, there’s no maintenance cost, and no investment in monitoring or disaster recovery. It is a secure and reliable way of managing your operating costs.
All our staff are DBS-checked and trained on the latest essentials. These include GDPR, health and safety and cyber security awareness. We can guarantee their expertise, saving you time and money in training your team and keeping their skills current.
Benefits of Night Owl
- Secure and reliable
- Use of Taking Care's national service as your local service
- No monitoring centre investment
- Making migration to digital easy
- No maintenance costs
- No disaster recovery investment
- Reduced operating costs
When to use Night Owl
- For overflow in busy periods, when it’s hard to arrange cover. Your customers will never miss a call for help as our qualified staff are there 24/7.
- Support during staff absence. For times when your monitoring centre is unexpectedly under pressure – for example, if there’s a flu bug going around the team.
- For dealing with disaster recovery. If you have a power outage or a technical headache, you can switch over to our team.