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Night Owl monitoring service

Reliable cover to support your in-house service

Night Owl is our fully managed monitoring service, for organisations with their own in-house monitoring centres. Acting as an extension of your team, it provides reliable cover overnight, at weekends and during periods of disruption, staff absence or increased demand.

Night Owl helps protect a safe, consistent service delivery when it's needed most.

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Supporting the pressures on in-house services

If you manage an in-house monitoring service, maintaining consistent cover at all times can be challenging. Staffing night shifts, managing sickness and absence and planning for unexpected disruption can put pressure on both teams and budgets.

Common challenges include gaps in cover, reliance on overtime or agency staff and the risk of missed calls during busy periods or outages. These can all affect service reliability and the safety of the people you support.

Download Night Owl brochure

Flexible support for your local service

Night Owl works alongside your in-house service, providing additional support only when you need it. This could be overnight and weekends, or during the day in response to disruption, staff shortages or demand spikes.

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    Built around your existing local service

    Night Owl is designed to work seamlessly alongside your in-house monitoring service. Your team continues to monitor as normal and our trained operators step in when required, using your systems, protocols and agreed ways of working.

    You retain control while Night Owl acts as a trusted extension of your team, adding resilience, flexibility and experienced, reliable cover when your service needs it most.

    Night Owl ensures continuity of care without placing additional strain on your internal teams, and ensuring your residents continue to feel safe, heard and supported at all times.

    What the service includes
    Alarm monitoring centre

    Built in partnership with local authorities, Night Owl makes 24/7 telecare safe, sustainable, and affordable without adding extra burden to your team or budget. Flexible and can be used as planned cover or as a contingency Night Owl service includes:

    • Out-of-hours monitoring overnight, weekends and bank holidays
    • Daytime support during service disruption, outages or demand spikes
    • Cover for staff sickness, absence or recruitment gaps
    • A simple handover model for smooth transition between teams
    • Integration with your existing systems and processes
    • Call handling by empathetic, DBS-checked, highly trained operators
    • Secure handling of customer data with clear audit trails
    • Built-in resilience to maintain service during unexpected events
    Benefits to you
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    Night Owl helps you maintain a safe, consistent service while protecting your in-house model. Working with Night Owl will help you:

    • Maintain continuous service cover with no gaps
    • Protect your service during disruption, outages or unexpected demand
    • Reduce pressure on staff and improve workforce wellbeing
    • Lower reliance on overtime and agency staffing
    • Maintain consistent call handling and service quality
    • Reduce the risk of missed alarms or delays in response
    • Strengthen resilience across both day and night operations
    • Keep control of your service while adding flexible support when needed.

    When should you use Night Owl?

    • For overflow in busy periods, when it's hard to arrange cover
    • Support during staff absence or sickness
    • For dealing with a disaster recovery situations

    With Night Owl you could cut the costs of running your alarm monitoring service.

    Use our online calculator to estimate how much your organisation could save with Night Owl.

    Calculate your savings HERE

    Alarm monitoring staff for local authority clients
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