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Personal alarms to help you remain independent and healthy for longer
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Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

Open quote icon.

The staff that I spoke to were so helpful, polite and reassuring. I have recommended Taking Care to a number of friends who are now clients.

Eric

28th April 2024, Trustpilot

No need to call when you fall

Fall alarms are perfect if you've suffered a fall in the past or if you worry what will happen if you have an accident when no-one is around.

Our elderly Fall Alarm package includes our Digital Personal Alarm with fall detector pendant:

  • Falls pendant with neck or wrist wearable option.
  • The falls pendant alerts us automatically when it detects you have fallen.^
  • An in-home alarm unit that plugs into the mains power socket and does not require a telephone landline. It has a 40-hour battery, so you can even get help in a power cut.
  • Our award-winning 24-hour Emergency Resolution Service that can help in any emergency.
  • Press the emergency button on the pendant or alarm unit to speak with our friendly, award-winning 24-hour Emergency Resolution Team in any emergency, including a fall or if you feel unwell.

BT is upgrading the nation's telephone network to a new digital service. Fall alarms that use a telephone landline may not work on the new digital telephone network, and some may need an adapter.

This digital fall detection device is a good choice if you do not have a telephone landline or want a fall alarm that will be unaffected by the digital switchover.

Open quote icon.

Great service, both I and my Dad feel very reassured by the level of care and professionalism. Easy to set up, easy to use and definitely old people friendly instructions.

Rob

29th February 2024, Trustpilot

We've supported over ¼ million people and their families with personal alarms.
Rated Excellent on Trustpilot logo.

How the Digital Fall Alarm works

Get help 24 hours a day if you are in distress, have a fall, feel unwell or need assistance in any emergency.

Fall sensor automatically sends alert

When you fall, fall detection device will automatically call our UK-based 24-hour Emergency Resolution Team.^ They will know who you are and where you live, even if you are unable to speak.

Press the emergency button on fall detector alarm

Or if you need help, press the alarm button to call the Emergency Resolution Team any time of the day or night. They will speak to you over the alarm unit.

Falls pendant working in home and outside in garden

The fall alarm pendant works in your home and garden up to 300 metres / 984 feet away from the alarm unit. Our alarm with fall detector technology gives you the confidence that you can get help, should you need it.

Falls pendant can be used by elderly to get help 24 hours a day

The Emergency Resolution Team will call friends, family or the emergency services if they cannot speak with you or if you need further help.

3-months free when paying annually by Direct Debit*

Try the Digital Fall Alarm with confidence you can return it free of charge within 30 days and we will refund the complete cost of your order.

Pay monthly or annually

Pay Monthly

£25.99

per month (exc VAT)

£31.19 inc VAT

Buy now

  • Free next working day delivery
  • Free lifetime warranty
  • One-off £69.99 set up fee (£83.99 inc VAT)
Pay Annually

£311.88

per year (exc VAT)

£374.26 inc VAT

Buy now

  • 3-months free subscription
  • Free next working day delivery
  • Free lifetime warranty
  • One-off £69.99 set up fee (£83.99 inc VAT)

Most of our customers don't need to pay VAT on their personal alarms if they, or the person they are buying the alarm for, have a condition that requires regular medication or are registered disabled.

Find out more about VAT exemption

Image gallery

The Digital Fall Alarm includes a falls pendant and alarm unit. Choose either the neck or wrist strap wearable option when you place your order.

Fall detection devices offer peace of mind

The Digital Fall Alarm is a good choice if you've had a fall before or if you are getting a little unsteady on your feet and worry how you may call for help if you fall.

The Digital Fall Alarm has two pre-fitted multi-network SIMs for extra reliability and reassurance the alarm unit will remain connected as long as there is a mobile network available.

Get help from the home and garden

The fall alarm pendant works up to 300 metres / 984 feet from the alarm unit.

When you set up your fall alarm, our Emergency Resolution Team will help you test the range so you are confident your fall alarm will work around your home and garden.

Automatically calls us when you fall^

The fall detector sensor uses intelligent technology and algorithms that detect serious falls with a heavy impact.

When a fall is identified, the fall detection pendant will flash red around the edge, reassuring you that our 24/7 Emergency Resolution Team has been alerted.

Get help in any emergency

Our Emergency Resolution Team can help 24-hours a day with any emergency, not just falls.

There are no phone numbers to remember and the Emergency Resolution Team will know who you are, even if you're unable to speak.

Speak directly through the fall alarm unit

A signal is automatically sent to the alarm unit which has a powerful two-way speaker audible from different rooms in the house.

You can also call the Emergency Resolution Team by pressing the SOS button on the alarm unit.

No need to charge your fall detection device

The falls pendant has a 2-year battery life so you don't need to remember to charge it.

It performs a daily self-test and has a low battery reporting function so there is no need to worry about the battery running out. If the battery needs replacing, we will arrange this free of charge.

The best possible coverage

The two pre-fitted multi-network SIMs ensure the best possible coverage and the alarm unit will remain connected as long as there is a mobile network available. The SIMs and data usage are included in your subscription so there are no extra costs. No telephone landline is needed to use the digital fall alarm package.

Choice of wearable options

Choose the fall alarms wrist strap or pendant cord so you can wear it comfortably and in a way that suits you. Some people prefer to wear the fall detection device on their wrist like a watch, and others as a neck pendant.

The fall alarm is comfortable enough to wear all day so you can keep your alarm device with you at all times.

Water-resistant falls pendant

Slips are common in the bathroom, so it is reassuring to know this fall detection device is water-resistant up to 1 metre for 30 minutes (IP67 standard).

You can wear the fall detector alarm in the bathroom and shower when you might be most at risk of having a fall.

Calls answered in under 30 seconds

Our Emergency Resolution Team aim to answer alarm calls within 30 seconds so you and your family can be confident you’ll receive the support you deserve.

Falls algorithms minimise false alerts

The fall detector has intelligent algorithms designed to detect only serious falls with a heavy impact. This helps to eliminate false alarms triggered by bending down, sitting down quickly or even banging an arm against a wall.

If the fall sensor has been activated accidentally, you can cancel the call by shaking your fall alarm pendant from side to side until it is silent.

No long-term contract

We offer a 30-day money back guarantee if you decide the fall alarm is not for you.

After this period, you can cancel any time, return the fall detection device, and there are no hidden charges.

Your subscription includes unlimited alarm calls and a lifetime warranty.

Get help 24-hours a day

The fall detector is monitored 24 hours a day, 365 days a year by three UK-based Emergency Resolution Centres.

Unlike some other alarm providers, we don't outsource our alarm monitoring.

What's included in your subscription

Here’s what you get with the Digital Fall Alarm.

What's included

With your subscription

  • 24-hour award-winning UK-based emergency resolution
  • Unlimited alarm calls
  • 30-day money back guarantee
  • Free lifetime warranty and repair

In the box

  • Fall alarm pendant and alarm unit
  • Hypoallergenic neck chain or wrist strap (depending on your choice when ordering)
  • Power adapter with 3-metre cable
  • User guide

Free delivery

  • Free next working day delivery in England and Wales for orders received before 1pm, Monday – Friday
  • 48-hour delivery for other areas

Falls sensor bracelet for elderly

Specifications

Digital fall alarm pendant

  • IP67 water-resistant up to 1 metre for up to 30 minutes
  • 2-year battery life
  • Works up to 300 metres / 984 feet from the alarm unit

Alarm unit

  • Size: 189mm x 119mm x 50mm (length x width x depth)
  • Works in a power cut: approximately 40-hour battery life

Paying for your subscription

The subscription for the 24-hour alarm monitoring service is collected by Direct Debit.

Ordering online

When ordering online, choose how you would like to pay the set-up cost and first subscription payment:

  • You can either pay by debit/credit card and set up the Direct Debit instruction later.
  • Or you can choose to include the set-up cost in your first Direct Debit payment.
  • Once your order is confirmed, please complete the Direct Debit form
  • Your order confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Our UK-based 24-hour Emergency Resolution Team has a proven track record of finding people with dementia.

Ordering by telephone

If you prefer to order by telephone, call 0800 085 7371, Monday – Friday, 9am - 6pm.

The Sales Advisor will take your Direct Debit details during the call.

Do I pay VAT?

You may not need to pay VAT on your personal alarm

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 92% of our customers do not pay VAT on their orders,

If you think you qualify as VAT exempt, you can select this option when ordering online. We'll ask you to provide some details and take care of the rest for you.

For the purposes of the VAT relief, you are chronically sick or disabled if:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
  • You have a terminal illness.

Provided below are examples of medical conditions which may be applicable:

Alzheimers Endocarditis
Addison's disease Epilepsy
Angina Gastro-oesophageal Reflux Disorder
Ankylosing Spondylitis Glaucoma
Arthritis Haemophilia
Asthma Hypertension
Benign Prostate Hypertrophy Hypothyroidism
Bronchiectasis Inflammatory Bowel Disease
Cancer Motor Neuron Disease
Cardiac Arrythmias Multiple Sclerosis
Cardiac failure Myasthenia Gravis
Cardiomyopathy Osteoarthritis
Chronic Bronchitis Osteoporosis
Chronic Obstructive Airways Disease Paget's disease
Chronic Obstructive Pulmonary Disorder Pancreatic Disease
Chronic Renal Disease Paraplegia
Chronic Urinary Tract Infection Parkinson's disease
Coronary Artery Disease Peptic Ulcers
Crohn's Disease Peripheral Vascular Disease
Cryoglobinaemia Pituitary Adenomas
Cystic Fibrosis Psoriasis
Deep Vein Thrombosis Psychosis
Dementia Quadraplegia
Dermatomyocitis Rheumatoid Arthritis
Diabetes Stroke
Diverticulitis Systemic Lupus Erythematosus
Dysrhythmia Thrombocytopaenia
Dystonia Thyroid Disorder
Emphysema Transient Ischaemic Attack
Ulcerative Colitis

Frequently asked questions

  • Can the Digital Fall Alarm be used by someone with Epilepsy, Parkinson's or tremors?

    When the Digital Fall Alarm detects a fall, it will automatically call the Emergency Resolution Team. This can be cancelled by shaking the pendant. If the person who will be wearing the Digital Fall Alarm has Epilepsy, Parkinson’s or tremors, the pendant can be set up without this option. Please call 0800 085 7371 to request this option when ordering. Lines are open Monday - Friday, 9am - 6pm.

  • What is the difference between the Digital Personal Alarm and the Digital Fall Alarm?

    The pendant included with the Digital Fall Alarm detects falls, where as the Digital Personal Alarm does not. Both use two multi-network SIM cards instead of a telephone landline, so are perfect for customers who don't have a telephone line or if their phone line is being upgraded to the digital network (known as the Digital Switchover). The SIM and data usage are included in your subscription so there are no extra costs.

  • What is the Digital Switchover?

    BT has announced that by 2027 all analogue phone lines will be replaced with digital ones. The switchover means all new houses are set to be built with a digital-only connection from 2023 and many households have already upgraded.

    Telephone landlines will still exist, and you can still have a landline telephone at home. However, the network that the phone uses will be different. Your telephone provider will send you a digital hub that you will need to connect your phone to. Any other equipment that connects to the phone line will also need to be connected to the digital hub. You may also need to replace your telephone handset, although your telephone provider can advise on this.

    You can find out more about the telephone digital switchover on our Resources and Advice web pages.

    Personal alarms have traditionally relied on analogue telephone landlines. Newer devices, including the Digital Fall Alarm and Taking Care Anywhere, are unaffected because they do not use a telephone landline.

  • What if I can't get a mobile signal where I live?

    The Digital Fall Alarm uses two multi-network SIM cards and will connect to the strongest mobile network available. The Digital Fall Alarm is not limited to mobile coverage from a single mobile network. The alarm base unit also has a large internal antennae to improve reception.

    For customers in areas that cannot get a signal, we supply the Classic Personal Alarm so they too can benefit from our life-saving personal alarm service. The Classic Personal Alarm connects to a telephone landline and has been tested in Openreach's laboratory with the leading telephone providers' digital telephone networks to ensure maximum longevity. However, you may need to pay an upgrade fee if your telephone provider makes a change in the future that affects your alarm. The Classic Personal Alarm does not detect falls.

  • What does the set-up cost include?

    The set-up cost includes setting up your account and registering you as a customer. You will need to setup the personal alarm yourself.

  • Will the Digital Fall Alarm work if there is a power cut?

    Yes, the battery backup in your in-home alarm unit will work for approximately 40 hours, if fully charged. This means that during a power cut, you will still be able to make an alarm call and speak with our Emergency Resolution Team.

  • Does the fall sensor detect all falls?

    The fall detector may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button each time that you fall.

    The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. Our guide to how fall alarms work explains the types of falls that trigger an alarm call.

  • Is the fall alarm pendant water-resistant?

    Yes, the fall detector pendant is water-resistant up to 1 metre for 30 minutes (IP67 standard) and can be worn in the bath and shower. 

  • What happens when I press the button on my fall alarm pendant?

    When you press the emergency button on the pendant alarm or base unit, an alarm call is made to our 24/7 Emergency Resolution Team and quickly answered.

    The Emergency Resolution Team will know who you are and where you live. The Emergency Resolution Team will talk with you over the alarm unit and assess the situation. Even if you are unable to speak, they will know where to direct help.

    If you need further help, we will either call your nominated emergency contacts, such as friends, neighbours or family, or the emergency services. 

  • Can I choose how to wear the fall alarm pendant?

    Yes, you can choose either the wrist strap or neck pendant when you place your order.

  • Can I have more than one fall alarm pendant?

    Yes, you can add another falls pendant for anyone living at the same address, or for use as a spare, for just £5 per month (£6 including VAT) when you place your order. If ordering online, you can select this option when you choose your subscription plan and package options.

  • Will the fall detector work in the garden?

    Yes, the fall alarm works up to 300 metres / 984 feet from the alarm unit so you can get about your daily life knowing you can get support if it is needed.

    As part of the set-up process, the Digital Fall Alarm will guide you through a range test so you can be confident the alarm pendant will work around your home. 

  • Can the fall detector be used as a personal alarm pendant?

    Yes, you can press the button to call our Emergency Resolution Team. They will speak to you over the alarm unit and arrange help should you need it.

  • What do I need to use the fall detector alarm?

    The fall detector calls our Emergency Resolution Team through the alarm unit. All you need is a modern phone socket and a mains electricity socket nearby (within 10 feet) to connect the alarm unit to.

    We do recommend that you let us know of any emergency contacts we should call in case you need assistance.

    If you have a key safe, we recommend that you provide us with the location and key safe code. We will only share this information with the emergency services so that they can access your property quickly and conveniently if required.

  • Do I need a key safe?

    We recommend customers have a key safe, particularly if they do not have an emergency contact who lives within 30 minutes travel time that can come to their assistance when needed.

    If you have a key safe, you can share the location and code with us. We will only give the code to the emergency services if we call them on your behalf and you’re unable to get to the door.

  • What can I do to reduce the likelihood of falling?

    Falls can have serious consequences as we age. There are steps you can take to make your home safer and improve strength and balance to reduce the risk of falls.

    Download our free Falls Prevention Guide for useful tips and advice to keep you or your loved ones safe in their home.

  • What is covered by the lifetime warranty?

    If your Digital Fall Alarm develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant battery needs replacing, we'll change that too, free of charge.

  • Is the delivery, warranty and repair service really free of charge?

    Yes. We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48-hour delivery instead.

  • What if I want to pay the set-up costs and someone else pays the subscription?

    No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person paying the subscription fees can use this link to complete the Direct Debit instruction or call our Customer Services Team, 9am – 5pm, Monday to Friday on 0800 085 7371.

  • How do I provide you with my emergency contacts?

    Once you have submitted your order, you will receive an email with a link to an online account setup form. Please complete and submit this form so we know who to contact in an emergency. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm. The information can also be provided by telephone by calling our Customer Services Team on 0800 023 4301, Monday – Friday, 9am – 5pm.

    We’ll also ask for some other details so we can provide the best possible response, including medical details, and your key safe code and location, if you have one.

  • Do I own the equipment?

    The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a Freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

Why choose Taking Care?

We've been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms.

  • Award-winning 24/7 Emergency Resolution
  • The first Which? approved personal alarm provider in the UK
  • We aim to answer alarm calls within 30 seconds
  • Rated ‘excellent’ on Trustpilot
  • Part of AXA Health, with over 75 years’ experience of providing healthcare products and services.

We undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

Unlike other providers, we do not outsource our Emergency Resolution staff and we have three UK-based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

Trusted by our alarm users and their families

We've supported over ¼ million people and their families with personal alarms.
Rated Excellent on .

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Have you considered a key safe?

With a key safe, there is always a way to get help to you in an emergency.

Add a key safe to your personal alarm order for £65.99

If you need assistance, it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home.

A key safe is a secure, weatherproof box that allows you to keep a set of keys outside your home.

It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key.

If you order a key safe, please have a spare key ready to store in it.

Key safes

Key safes

Get 3-months free when you pay annually by Direct Debit*

Order your Digital Fall Alarm today or download a free brochure.

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