Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Personal alarm<br>warranty included
Personal alarm
warranty included
Award winning<br>24/7 service
Award winning
24/7 service
TrustPilot
Rated 4.7 out of 5
on TrustPilot
Falls Risk Score logo

Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

Quote

This alarm is fantastic. I only wish I had purchased one before, it has boosted my confidence so much. My granddaughter said it looked like a smart watch, so is very fashionable. Don't hesitate to purchase one, you will not regret it I can assure you.

Elizabeth Allchurch

30th January 2021, Trustpilot

No need to call when you fall

Perfect if you've suffered a fall in the past or if you worry what will happen if you have an accident when no-one is around.

Our Fall Alarm package includes a fall detector pendant with our In-Home Classic Personal Alarm:

  • Falls pendant with neck or wrist wearable option.
  • An in-home alarm unit that plugs into the mains power socket and telephone landline.
  • Our award-winning 24-hour Emergency Resolution Service that can help in any emergency.
  • A back-up personal alarm pendant that can be worn around your neck or wrist.
  • Use the back-up pendant as a spare or for a partner who shares your home.

If you don't have a telephone landline, you can use our Taking Care Anywhere model instead.

Quote

Taking Care have been wonderful without fail. Always patient and courteous with both my Mum and us (children). I cannot begin to explain the peace of mind that the service has provided, as well as the crucial calm and efficient link to neighbours and emergency services in times of crisis (a fall) when we are so far away. Thank you again and again!

Grateful daughter

5th October 2020, Trustpilot

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on Trustpilot logo.

In-Home Classic + Fall Alarm

Get help 24 hours a day if you have a fall, are in distress, feel unwell or need assistance in any emergency.

When you fall, the alarm will automatically call our UK-based 24-hour Emergency Resolution Team.^ They will know who you are and where you live, even if you are unable to speak.

Or if you need help, press the alarm button to call the Emergency Resolution Team any time of the day or night. They will speak to you over the alarm unit.

The fall alarm pendant works in your home and garden up to 75 metres / 246 feet away from the alarm unit. It gives you the confidence you can get help should you need it.

The Emergency Resolution Team will call friends, family or the emergency services if they cannot speak with you or if you need further help.

Start your 30-day risk-free home trial + 1 month free monitoring

Try the In-Home Classic + Fall Alarm with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.

Pay monthly or annually

Pay Monthly

£24.47

per month (exc VAT)

£29.36 inc VAT

Buy now

  • Free month's subscription
  • Free next working day delivery
  • Free lifetime warranty
  • One-off £69 set up fee (£82.80 inc VAT)
Pay Annually

£264.28

per year (exc VAT)

£317.14 inc VAT

Buy now

  • Save 10% by paying annually
  • Free month's subscription
  • Free next working day delivery
  • Free lifetime warranty
  • One-off £69 set up fee (£82.80 inc VAT)

Most of our customers don't need to pay VAT on their personal alarms if they, or the person they are buying the alarm for, have a condition that requires regular medication or are registered disabled.

Help Find out more about VAT exemption

Image gallery

The In-Home Classic + Fall Alarm includes a falls pendant, alarm unit and free back-up alarm pendant. Choose either the neck or wrist strap wearable option when you place your order.

Peace of mind with a fall alarm

Enjoy doing the things you love, confident you can get help in an emergency.

The In-Home Classic + Fall Alarm is a popular choice if you've had a fall before or if you are getting a little unsteady on your feet and worry how you may call for help if you fall.

Get help from the home and garden

The fall alarm pendant works up to 75 metres / 246 feet from the alarm unit.

When you set up your fall alarm, our Emergency Resolution Team will help you test the range so you are confident your fall alarm will work around your home and garden.

Automatically calls us when you fall^

The fall sensor uses intelligent algorithms that detect serious falls with a heavy impact.

When a fall is detected, the pendant will vibrate and the LED indicator will flash red, reassuring you that our 24/7 Emergency Resolution Team has been alerted.

Get help in any emergency

Our Emergency Resolution Team can help 24-hours a day with any emergency, not just falls.

Press the emergency button if you are in distress, feel unwell or have a home emergency.

There are no phone numbers to remember and the Emergency Resolution Team will know who you are, even if you're unable to speak.

Speak directly through the alarm unit

A signal is automatically sent to the alarm unit which has a powerful two-way speaker audible from different rooms in the house.

You can also call the Emergency Resolution Team by pressing the SOS button on the alarm unit.

No need to charge your pendant

The falls pendant has a 2-year battery life so you don't need to remember to charge it.

It performs a daily self-test and has a low battery reporting function so there is no need to worry about the battery running out. If the battery needs replacing, we will arrange this free of charge.

Choice of wearable options

Choose the fall alarm wrist strap or pendant cord so you can wear it comfortably and in a way that suits you.

The fall alarm is comfortable enough to wear all day so you can keep it with you at all times.

Water-resistant falls pendant

Slips are common in the bathroom so it is reassuring to know it is water-resistant up to 1 metre for 30 minutes (IP67 standard).

You can wear the falls pendant in the bathroom and shower when you might be most at risk of having a fall.

Spare alarm pendant

The In-Home Classic Personal Alarm pendant is included at no extra cost to use as a back-up or spare.

You can also add a second falls pendant to your order if your partner would like one too.

6.2 seconds average response time*

Our Emergency Resolution Team responds to alarm calls within an average of 6.2 seconds so you and your family can be confident you’ll receive the support you deserve.

Falls algorithms minimise false alerts

The fall detector has intelligent algorithms and has been designed to detect only serious falls with a heavy impact. This helps eliminate false alarms triggered by bending down, sitting down quickly or even banging an arm against a wall.

If the fall sensor has been activated accidentally, you can cancel the call by covering the sensor.

No long-term contract

We offer a 30-day money back guarantee if you decide the fall alarm is not for you.

After this period, you can cancel any time and there are no hidden charges.

Your subscription includes unlimited alarm calls and a lifetime warranty.

Get help 24 hours a day

The fall detector is monitored 24 hours a day, 365 days a year by three UK-based Emergency Resolution Centres.

Unlike some other personal alarm providers, we don't outsource our alarm monitoring or installation teams.

What's included in your subscription

Here's what you get with the In-Home Classic + Fall Alarm.

What's included

With your subscription

  • 24-hour award-winning UK-based emergency resolution
  • Unlimited alarm calls
  • 30-day money back guarantee
  • Free lifetime warranty and repair

In the box

  • Vibby Oak fall alarm pendant, Tunstall VI back-up alarm pendant and alarm unit
  • Neck cord or wrist strap (depending on your choice when ordering)
  • Power adapter with 3 metre cable, telephone adapter and telephone lead to connect to the alarm unit
  • User guide

Free delivery

  • Free next working day delivery in England and Wales for orders received before 1pm, Monday – Friday
  • 48-hour delivery for other areas

Falls sensor bracelet for elderly

Specifications

Fall alarm pendant

  • IP67 water-resistant up to 1 metre for up to 30 minutes
  • 2-year battery life
  • Works up to 75 metres / 246 feet from the alarm unit

Back-up alarm pendant

  • IP67 water-resistant up to 1 metre for up to 30 minutes
  • 5-year battery life
  • Works up to 75 metres / 246 feet from the alarm unit

Alarm unit

  • Size: 185mm x 122mm x 41mm (width x length x depth)
  • Works in a power cut: approximately 40 hour battery life

Paying for your subscription

The subscription for the 24-hour alarm monitoring service is collected by Direct Debit.

Ordering online

When ordering online, choose how you would like to pay the set-up cost and first subscription payment:

  • You can either pay by debit/credit card and set up the Direct Debit instruction later.
  • Or you can choose to include the set-up cost in your first Direct Debit payment.
  • Once your order is confirmed, please complete the Direct Debit form.
  • Your order confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Alarm monitoring centre

Ordering by telephone

If you prefer to order by telephone, call 0800 085 7371, Monday - Friday, 8am - 6pm.

The Sales Advisor will take your Direct Debit details during the call.

Do I pay VAT?

You may not need to pay VAT on your personal alarm

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders,

If you think you qualify as VAT exempt, you can select this option when ordering online. We'll ask you to provide some details and take care of the rest for you.

For the purposes of the VAT relief, you are chronically sick or disabled if:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
  • You have a terminal illness.

Provided below are examples of medical conditions which may be applicable:

Alzheimers Endocarditis
Addison's disease Epilepsy
Angina Gastro-oesophageal Reflux Disorder
Ankylosing Spondylitis Glaucoma
Arthritis Haemophilia
Asthma Hypertension
Benign Prostate Hypertrophy Hypothyroidism
Bronchiectasis Inflammatory Bowel Disease
Cancer Motor Neuron Disease
Cardiac Arrythmias Multiple Sclerosis
Cardiac failure Myasthenia Gravis
Cardiomyopathy Osteoarthritis
Chronic Bronchitis Osteoporosis
Chronic Obstructive Airways Disease Paget's disease
Chronic Obstructive Pulmonary Disorder Pancreatic Disease
Chronic Renal Disease Paraplegia
Chronic Urinary Tract Infection Parkinson's disease
Coronary Artery Disease Peptic Ulcers
Crohn's Disease Peripheral Vascular Disease
Cryoglobinaemia Pituitary Adenomas
Cystic Fibrosis Psoriasis
Deep Vein Thrombosis Psychosis
Dementia Quadraplegia
Dermatomyocitis Rheumatoid Arthritis
Diabetes Stroke
Diverticulitis Systemic Lupus Erythematosus
Dysrhythmia Thrombocytopaenia
Dystonia Thyroid Disorder
Emphysema Transient Ischaemic Attack
Ulcerative Colitis

Frequently asked questions

  • Will the fall detector work in the home and garden?

    Yes, the alarm works up to 75 metres / 246 feet from the alarm unit so you can get about your daily life knowing you can get support if it is needed.

  • Can the fall detector be used as a personal alarm pendant?

    Yes, you can press the button to call our Emergency Resolution Team. They will speak to you over the alarm unit and arrange help should you need it.

  • Can you set up the fall detector for me?

    Yes, one of our friendly Telecare Consultants can set everything up for you, test your fall alarm and show you how it works. Simply add our installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT).

    Unfortunately, an installation service cannot be provided to customers in Scotland, Isle of Man, the Scilly Islands or the Channel Islands.

  • Is the fall detector water-resistant?

    Yes, the pendant is water-resistant up to 1 metre for 30 minutes (IP67 standard) and can be worn in the bathroom and shower. We would encourage you to wear it in the bathroom where you are at most risk of slipping.

  • Does the fall sensor detect all falls?

    The fall detector may not detect every fall as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the emergency button each time that you fall.

    The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. 

  • What do I need to use the fall detector alarm?

    The fall detector calls our Emergency Resolution Team through the alarm unit. All you need is a modern phone socket and a mains electricity socket nearby (within 10 feet) to connect the alarm unit to.

    We do recommend that you let us know of any emergency contacts we should call should you need assistance.

    If you have a key safe, we recommend that you provide us with the location and key safe code. We will only share this information with the emergency services so that they can access your property quickly and conveniently if required.

  • What can I do to reduce the likelihood of falling?

    Falls can have serious consequences as we age. There are steps you can take to make your home safer and improve strength and balance to reduce the risk of falls.

    Download our free Falls Prevention Guide for useful tips and advice to keep you or your loved ones safe in their home.

  • What if I want to pay the set-up costs and someone else pay the subscription?

    No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services Team, 9am – 5pm, Monday to Friday on 0800 085 7371.

  • How do I provide you with my emergency contacts?

    Once you have submitted your order, you will receive an email with a link to an online account setup form. Please complete and submit this form so we know who to contact in an emergency. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

    We’ll also ask for some other details so we can provide the best possible response, including medical details and your key safe code and location, if you have one.

  • Do I own the equipment?

    The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a Freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

Why choose Taking Care?

We've been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

  • Award-winning 24/7 Emergency Resolution
  • The first Which? approved personal alarm provider in the UK
  • Alarm calls answered within 6.2 seconds on average
  • Rated ‘excellent’ on Trustpilot with an average personal alarm customer review of 4.7/5
  • Part of AXA Health, with over 75 years’ experience of providing healthcare products and services.

We undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

Trusted by our alarm users and their families

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on .

Read more reviews on Trustpilot logo

Key safes and installation

Add a key safe and installation to your personal alarm order.

Key safe for £65.99 inc VAT

If you need assistance, it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home.

With a key safe, there is always a way to get help to you in an emergency.

A key safe is a secure, weatherproof box that allows you to keep a set of keys outside your home.

It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key.

If you order a key safe, please have a spare key ready to store in it.

Key safes

Key safes
Personal alarm installation service

Professional installation for £99 (£118.80 inc VAT)

Our personal alarms are easy to set up. However, some customers prefer someone to set up their alarm for them.

When you order our installation service, we will call you within one working day to arrange a suitable time for the installation.

Our Telecare Consultant will bring everything with them and install your personal alarm so there is no delivery to wait for.

They will answer any questions you have and make sure you are happy with the personal alarm system.

They’ll install the alarm, show you how to use it and do a range test around your home and garden, testing the connections to the Emergency Resolution Centre.

The Telecare Consultant will also fit your key safe, if you have ordered one.

Installation service

Start your 30-day risk-free home trial today

And get your first month of 24/7 monitoring free.

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