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Taking care of you and your loved ones
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Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
TrustPilot
Rated 4.8 out of 5
on TrustPilot

Fall Alarm Package

Special offer: Get 6 weeks free

Our popular Age UK personal alarm with fall alarm sensor included for extra security and peace of mind.

Get help any time of the day or night when you fall or press the emergency button.

Buy now

Over 70,000 happy customers. Read our Trustpilot logo reviews.

Fall alarm on table

When you fall, the alarm will automatically call our Emergency Resolution Centre

Or if you need help, press the alarm button to call us any time of the day or night. We'll speak to you over the alarm base unit

Works in your home and garden up to 75m away from the base unit

We'll call friends, family or the emergency services if you need further help

Get 6 weeks free alarm monitoring

If you or a loved one have suffered a fall in the past or have become a little unsteady then it's only natural to worry about what will happen if you have an accident when no-one is around. 

When you order our fall alarm for the elderly, you will receive a fall alarm pendant, the life-saving Age UK personal alarm service and a free back-up alarm pendant. You can choose either the neck or wrist strap wearable options for the fall alarm pendant.

  • Enter discount code TCS-8048 when ordering online to get the first 6 weeks monitoring free.
  • We'll charge an initial £69 upfront set-up fee (£82.80 including VAT) and if you change your mind, or are not fully satisfied, contact us within 30 days to cancel and we will refund the full set-up fee.
  • You won't be billed for the monthly alarm monitoring subscription until 6 weeks after you sign-up, unless you cancel within the first 30 days. 
  • After the 6 week period, the monthly subscription is £23.99 (£28.79 including VAT).
  • 94% of customers do not pay VAT on their order because they, or the person they are buying the alarm for, take regular medication, are chronically sick or are registered disabled. Find out more about VAT exemption.
Fall detectors for elderly
Which? approved fall alarm

What our customers say...

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Get peace of mind with a fall alarm

  • The fall sensor is a lightweight device worn around the wrist or neck. It also works as an alarm pendant so you can press the button to get help.
  • When a fall is detected by the sensor, it will vibrate and the LED indicator will flash red if it is about to raise an alarm, reassuring the alarm user that help is on the way.
  • If the fall sensor has been activated accidentally, the user has time to cancel the call by covering the sensor. Otherwise our 24 hour Emergency Resolution Centre will be contacted, and they will try and speak to the user through the two-way speaker in the base unit.
  • Even if the alarm user cannot speak, the team will know where they live and will call emergency contacts, such as a family member or neighbour, or the emergency services to quickly arrange help.
  • To minimise false alarms our fall detector has intelligent algorithms and has been designed to detect only serious falls with a heavy impact. This helps eliminate false alarms triggered by bending down, sitting down quickly or even banging an arm against a wall.

The alarm hub connects to your telephone landline. If you don't have a telephone, order our 'No landline' model.

Buy now     Landline Free

Falls pendant on wrist

Fall alarm features

No need to call if you fall

No need to call if you fall

A signal is automatically sent to the alarm unit which has a two-way speaker audible from different rooms in the house.

Easy to use emergency SOS button

Easy to use emergency SOS button

The falls pendant can also be used as a personal alarm. Press it's SOS button to speak to our Emergency Resolution Centre.

Choice of wearable options

Choice of wearable options

Choose the fall alarm wrist strap or pendant cord so you can wear it comfortably and in a way that suits you.

Automatically detects falls

Automatically detects falls

The fall sensor uses intelligent algorithms that detect serious falls with a heavy impact. 

Works in the home and garden

Works in the home and garden

Works up to 75 metres from the base unit so you can get about your daily life knowing you can get support if it is needed.

Water resistant fall detector

Water resistant fall detector

Can be worn in the shower and bath, providing reassurance when you might be most at risk of having a fall.

24 hour monitoring

24 hour monitoring

The fall detector is monitored 24 hours a day, 365 days a year by our UK based Emergency Resolution Centres.

5 seconds average response time

5 seconds average response time

You and your family members can be confident you’ll receive the support you deserve.

Fall alarm price

Enter discount code TCS-8048 when ordering the monthly plan to get the first month alarm monitoring free.

You won't be billed for the monthly alarm monitoring subscription until 6 weeks after you sign-up, unless you cancel within the first 30 days. *

 

Monthly subscription plan

One-off registration fee £69
(£82.80 including VAT)
First 6 weeks Free
After 6 weeks £23.99 per month
(£28.79 including VAT)
Delivery Free

 

Annual subscription plan

Get 10% off and save £51.84 including VAT with the annual plan.

One-off registration fee £69
(£82.80 including VAT)
Annual subscription £259.09 per year
(£310.93 including VAT)
Delivery Free

Landline version     Landline Free

You may not need to pay VAT on your personal alarm

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders - find out more.

If you think you qualify as VAT exempt, you can select this option when ordering online and we'll ask you to provide some details.

How to pay for your subscription

1. Click Buy Now to choose the monthly or annual subscription plan.

2. Pay the set-up cost and first subscription payment by debit or credit card when you order online.

3. We will send you a Direct Debit form with your personal alarm to complete to set-up the ongoing subscription.

Frequently asked questions

  • Will the fall detector work in the home and garden?

    Yes, the alarm works up to 75 metres from the base unit so you can get about your daily life knowing you can get support if it is needed.

  • Can the fall detector be used as a personal alarm pendant?

    Yes, you can press the button on the neck or wrist pendant to call our Emergency Resolution Centre. They will speak to you over the alarm base unit and arrange help should you need it.

  • Can you set-up the fall detector for me?

    Yes, one of our friendly advisors can set everything up for you, test your fall alarm and show you how it works. Simply add our installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT).

  • Is the fall detector water resistant?

    Yes, it is water resistant up to 1 metre for 30 minutes.

  • Does the fall sensor detect all falls?

    The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.

  • What's included in the fall detector package?

    Your fall alarm package includes the Age UK personal alarm service, fall sensor pendant alarm and free back-up alarm pendant. It also includes a power lead, telephone lead and telephone adapter to connect your base unit. You can choose between wrist and pendant straps when ordering online.

    Delivery is free of charge. Next working day delivery is available in England and Wales for self-install orders received before 1pm, Monday – Friday. For other areas, 48 hour delivery available

  • What's included with the subscription?

    The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year. You can make unlimited alarm calls in the event of any emergency. Your subscription also includes a lifetime equipment warranty and we offer a 14-day money back guarantee.

    If the battery in your fall detector needs replacing, we will even replace it free of charge; unlike some other personal alarm providers who will charge you for a replacement pendant.

  • What do I need to use the fall detector alarm?

    The fall detector calls our Emergency Resolution Centre through the personal alarm base unit. All you need is a modern phone socket and a mains electricity socket nearby (within 10 feet) to connect the base unit to. We do recommend that you let us know of any emergency contacts we should call should you need assistance. If you have a key safe, we recommend that you provide us with the location and key safe code. We will only share this information with your emergency contacts or emergency services so that they can access your property quickly and conveniently if required.

  • What can I do to reduce the likelihood of falling?

    Falls can have serious consequences as we age. There are steps you can take to make your home safer and improve strength and balance to reduce the risk of falls.

    Download our free falls prevention guide for useful tips and advice to keep you or your loved ones safe in their home.

Why choose our personal alarm service?

Taking Care (PPP Taking Care Ltd) has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

We are the first Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

We are the exclusive provider of the Age UK personal alarm service. Age UK’s aim is to help older people when they need it the most and buying an alarm supports Age UK's charity work.

Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

With an average alarm call response time of just 5 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

We're part of AXA Health, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.

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