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Key saf on wall

Key Safe

Add a key safe to your order for £65.99 including VAT

If you need assistance, it's reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home.

You can add a key safe to your personal alarm when you order online or by telephone.

Watch how to fit your key safe

Speak with a Taking Care advisor

Get no obligation, expert advice to help you choose the right personal alarm to go with your key safe.

Ready to talk? Call freephone 0800 085 7371

Ensure we can always get help to you

We recommend customers have a key safe, particularly if they do not have an emergency contact who lives within 30 minutes travel time that can come to their assistance when needed.

  • The Supra C500 Pro KeySafe™ is the original Police accredited key safe and holds the title of being 'as secure as your front door'
  • It can be fitted to any brick built or concrete external wall, outhouse or garage.
  • The key safe is designed to hold up to three Yale-type or one deadlock key.
  • It has an easy push keypad, a tough removable waterproof rubber cover.
  • The key safe is built using heavy gauge, stainless steel and a zinc alloy shell with a double wall construction for strength.

Please ensure you have a spare key available to store in your key safe.

Key Safe FAQs

Hand opening a key storage box attached to a brick wall.

Get help quickly when needed

Vital time can be saved in an emergency by having a secure way to get into your home without causing any damage.

With a key safe, help can always reach you - even if you are unable to get to the door.

    External key safes

    1. Share your key safe code
    Black key safe on brick wall

    Share your key safe code with us, so there is always a way to get help to you, whenever you need it.

    2. Secure key storage
    Opening a key safe

    The key safe can only be opened using the unique code chosen by you.

    3. Shared with emergency contacts
    Open key safe on brick wall

    The only people who know that code – and can get to the keys – will be you, your emergency contacts and us.

    4. Access in an emergency
    Getting a key from a key safe

    We will only give the code to the emergency services if we call them on your behalf and you’re unable to get to the door.

    Peace of mind with a key safe

    • The black weather cover protects it from the elements and shields the key safe from view.
    • Two year manufacturer guarantee. Built from heavy gauge stainless steel and a zinc alloy shell with a double wall construction.
    • Durable design. Rust and water-resistant and can be used in temperatures from - 32°C to 68°C.
    • 4,000 key code combinations. The safe measures 149.35mm x 81mm x 63.5mm / 5.87 inches x 3.18 inches x 2.5 inches (height x width x depth) and weighs 1.7kg (3.7lb)




    Supra security lock box with key storage on a white background

    About your key safe

      External key safes

      What's included
      Two security keypad boxes, one beige and one black, with screws on a white background.

      Here's what is included in the order:

      • Supra C500 Pro KeySafe™
      • 4 wall tapping screws that do not require wall plugs
      • Fitting instructions
      What you will need
      Beige plastic housing with cutouts on a white background

      The key safe can be fitted to any brick built external wall, outhouse or garage.

      It is provided with 4 wall tapping screws that do not require wall plugs. To fit the key safe yourself you will need:

      • A power drill and 5mm drill bit suitable for masonry.
      • T30 Torx screwdriver.
      • Pencil to mark where the key safe will be fitted.

      How to fit your key safe

      Watch how to fit the key safe here.

      How to use your key safe

      Once the key safe is fitted, you must set a key safe code. Please let us know your key safe location and code so we can get help to you quickly in an emergency.

      Watch how to set the key safe code here.

      Specifications
      Key safe on white background
      • Over 4,000 possible key safe code combinations
      • Temperature range: from - 32°C to 68°C
      • Rust and water-resistant

      The C500 has achieved an independent security rating from the LPCB (Loss Prevention Certification Board) to LPS1175 : Issue 6, Security Rating 1 which is devised by independent experts, including the Police, and the Association of British Insure

      Key safe dimensions

      • Height: 149.35mm / 5.87 inches
      • Width: 81mm / 3.18 inches
      • Depth: 63.5mm / 2.5 inches
      • Weight: 1.7kg / 3.7 lb

      How to install your key safe

      Your key safe can be installed by someone with basic DIY skills using the appropriate tools, including a power drill and suitable drill bit. Full instructions are provided with your key safe to guide you through the process.

      The video below shows the key steps involved in installing your key safe safely and securely.

      Professional installation for £99 (£118.80 including VAT)

      Our personal alarms are easy to set up. However, some customers prefer someone to set up their alarm for them.

      When you order our installation service, we will call you within two weeks to arrange a suitable time for the installation.

      Our Telecare Consultant will answer any questions you have and make sure you are happy with the personal alarm system.

      They’ll install the alarm, show you how to use it and do a range test around your home and garden, testing the connections to the Emergency Resolution Team.

      The Telecare Consultant will also fit your key safe, if you have ordered one.

      For more information, contact our Sales team on freephone 0800 085 7371. Lines are open Monday - Friday, 8am - 6pm.

      Someone holding key safe in hand

      Frequently Asked Questions about key safes

      Do I need a key safe to use the personal alarm service?

      No, although we recommend you have either two keyholders or a key safe. A keyholder is someone who has keys to your home, lives within 30 minutes and can come to your assistance if needed. This means there is always a way to get help to you, whenever you need it. We can supply a key safe when you order your personal alarm.

      How do I add a key safe to my personal alarm order?

      If you are ordering a personal alarm online then you can add a key safe to your package. If you are ordering by telephone then just let us know when you call.

      Do I have to use a key safe provided by you?

      No. Many of our customers will already have a key safe and do not need to purchase one from us.

      What should I do if I change my key safe code?

      If you change your key safe code then simply give us a call so we can update our records. We rely on this information being correct so we can arrange assistance for you if you need it.

      Where should a key safe be fitted?

      We recommend you choose a position that is out of easy sight from passers-by. It can only be fitted to an external wall, not an internal one, and the wall must be made of brick or concrete.

      How do I fit the key safe?

      We provide instructions with the key safe and you can watch this video to see how to fit the key safe. If you need any assistance, please call our Customer Services Team.

      What do I need to fit the key safe?
      • To fit the key safe yourself you will need: a power drill and 5mm drill bit suitable for masonry, T30 Torx screwdriver and a pencil to mark your holes for drilling.
      • You must also have a spare key ready to store in your key safe.
      Can the key safe be fitted to an internal wall?

      No, the key safe can only be fitted to a brick built external wall, outhouse or garage.

      Can you fit the key safe for me?

      We offer an optional installation service when you order a personal alarm package.  If you’ve ordered a key safe from us, we'll arrange for the Telecare Consultant to fit that at the same time. They will show you how to use the personal alarm and key safe and ensure the personal alarm is fully registered with our Emergency Response Team.

      What size is the key safe?

      The approximate external measurements are:

      • Height: 149.35mm (5 7/8")
      • Width: 81.03mm (3 3/16")
      • Depth: 63.5mm (2 1/2")
      • The key safe weighs 1,710g.

      How secure is a key safe?

      We supply the Supra C500 Pro KeySafe™, the original Police accredited key safe that can boast the title 'As secure as your front door'.

      Who should I ask to be my keyholders?

      You should nominate friends, family or neighbours who live at a separate address, no more than a 30 minute drive from you. Ideally they should have a set of keys to your home, or failing that, the code to your key safe if you have one. We do ask that they have their own telephone so we can get hold of them whenever you need us to.

      Who do I tell if anything changes?

      If you change your address, telephone number or there are changes to your medical conditions or keyholders contact information, it’s important to tell us straight away. We rely on this information being correct so we can arrange assistance for you if you need it. Please call Customer Services and speak to one of our team.

      Personal alarms brochure

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