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Security keypad mounted on a brick wall next to a wooden door

Key Safe

Add a key safe to your order for £49.99 including VAT

If you need assistance, it's reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home.

You can add a key safe to your personal alarm when you order online or by telephone.

Watch how to fit your key safe

Speak with a Taking Care advisor

Get no obligation, expert advice to help you choose the right personal alarm to go with your key safe.

Ready to talk? Call freephone 0800 085 7371

Ensure we can always get help to you

We recommend customers have a key safe, particularly if they do not have an emergency contact who lives within 30 minutes travel time that can come to their assistance when needed.

  • The Defender Pro-TEC key safe is the UK's leading police preferred
    secure key storage solution
  • It can be fitted to any brick or concrete external wall, as well as
    outhouses or garages
  • Designed to hold up to 10 keys and has easy-press push buttons,
    hinged lid and weatherproof cover
  • Built for strength and durability with reinforced alloy casing and
    weather-resistant features, ensuring long-lasting reliability

Please ensure you have a spare key available to store in your key safe.

Key Safe FAQs

Key safe with keys inside on a white background

Get help quickly when needed

Vital time can be saved in an emergency by having a secure way to get into your home without causing any damage.

With a key safe, help can always reach you - even if you are unable to get to the door.

    External key safes

    1. Share your key safe code

    Share your key safe code with us, so there is always a way to get help to you, whenever you need it.

    2. Secure key storage

    The key safe can only be opened using the unique code chosen by you.

    3. Shared with emergency contacts

    The only people who know that code – and can get to the keys – will be you, your emergency contacts and us.

    4. Access in an emergency

    We will only give the code to the emergency services if we call them on your behalf and you’re unable to get to the door.

    Peace of mind with a key safe

    • The black weather cover protects it from the elements and shields
      the key safe from view.
    • One year manufacturer guarantee - built with reinforced alloy casing
    • Durable design - it has a LPS 1175 Level 1 security rating and has
      undergone a series of rigorous security tests
    • 12 easy-press keys - External dimensions: 12.5cm x 7cm x 5cm (4.92" x 2.75" x 1.96")
    • Internal dimensions: 9.5cm x 5cm x 4cm (3.74" × 1.97" × 1.57")
      Weight: 1,220g

    Internal view of key safe

    About your key safe

      External key safes

      What's included
      A black electronic keyless entry or security device shown from three angles on a white background: one open showing internal components, one front view with a keypad and red button, and one side profile.
      • Defender Pro-TEC key safe with cover to protect and disguise your key safe
      • Supplied with 1 x Combination Protector Card with instructions, 1 x Combination Setting Key, 4 x Thunderbolts for securely fixing your key safe
      What you will need

      To fit the key safe you will need:

      • Pencil to mark where the key safe will be fitted.
      • A power drill and 5mm drill bit suitable for masonry.
      • A 8mm socket to tighten the thunderbolts.

      Fitting instructions are provided, as well as four thunderbolts screws that do not require wall plugs.

      How to fit your key safe

      Watch how to fit the key safe here.

      How to use your key safe

      Once the key safe is fitted, you must set a key safe code. Please let us know your key safe location and code so we can get help to you quickly in an emergency.

      Specifications

      The approximate external measurements are:

      • Height: 12.5cm (4.92"), 
      • Width: 7cm (2.75"), 
      • Depth: 5cm (1.96")

      The key safe weighs 1,220g.

      How to install your key safe

      Your key safe can be installed by someone with basic DIY skills using the appropriate tools, including a power drill and suitable drill bit. Full instructions are provided with your key safe to guide you through the process.

      The video below shows the key steps involved in installing your key safe safely and securely.

      Professional installation for £99 (£118.80 including VAT)

      Our personal alarms are easy to set up. However, some customers prefer someone to set up their alarm for them.

      When you order our installation service, we will call you within two weeks to arrange a suitable time for the installation.

      Our Telecare Consultant will answer any questions you have and make sure you are happy with the personal alarm system.

      They’ll install the alarm, show you how to use it and do a range test around your home and garden, testing the connections to the Emergency Resolution Team.

      The Telecare Consultant will also fit your key safe, if you have ordered one.

      For more information, contact our Sales team on freephone 0800 085 7371. Lines are open Monday - Friday, 8am - 6pm.

      Front and rear view of key safe

      Frequently Asked Questions about key safes

      Do I need a key safe to use the personal alarm service?

      No, although we recommend you have either two keyholders or a key safe. A keyholder is someone who has keys to your home, lives within 30 minutes and can come to your assistance if needed. This means there is always a way to get help to you, whenever you need it. We can supply a key safe when you order your personal alarm.

      How do I add a key safe to my personal alarm order?

      If you are ordering a personal alarm online then you can add a key safe to your package. If you are ordering by telephone then just let us know when you call.

      Do I have to use a key safe provided by you?

      No. Many of our customers will already have a key safe and do not need to purchase one from us.

      What should I do if I change my key safe code?

      If you change your key safe code then simply give us a call so we can update our records. We rely on this information being correct so we can arrange assistance for you if you need it.

      Where should a key safe be fitted?

      We recommend you choose a position that is out of easy sight from passers-by. It can only be fitted to an external wall, not an internal one, and the wall must be made of brick or concrete.

      How do I fit the key safe?

      We provide instructions with the key safe and you can watch this video to see how to fit the key safe. If you need any assistance, please call our Customer Services Team.

      What do I need to fit the key safe?

      To fit the key safe yourself you will need: a power drill and 5mm drill bit suitable for masonry, an 8mm socket or 8mm socket attachment for your drill.

      You will also need a pencil/marker and tape measure. It is recommended you wear goggles or other suitable eye protection.

      You must also have a spare key ready to store in your key safe.

      Can the key safe be fitted to an internal wall?

      No, the key safe can only be fitted to a brick built external wall, outhouse or garage.

      Can you fit the key safe for me?

      We offer an optional installation service when you order a personal alarm package.  If you’ve ordered a key safe from us, we'll arrange for the Telecare Consultant to fit that at the same time. They will show you how to use the personal alarm and key safe and ensure the personal alarm is fully registered with our Emergency Response Team.

      What size is the key safe?

      The approximate external measurements are:

      • Height: 12.5cm
      • Width: 7cm
      • Depth: 5cm


      Internal dimensions are:

      • Height: 9.5cm
      • Width: 5cm
      • Depth: 4cm

      The key safe weights 1,220g.

      How secure is a key safe?

      We supply the Defender Pro-TEC key safe, a Police accredited key safe, which has an LPS 1175 Level 1 security rating.

      Who should I ask to be my keyholders?

      You should nominate friends, family or neighbours who live at a separate address, no more than a 30 minute drive from you. Ideally they should have a set of keys to your home, or failing that, the code to your key safe if you have one. We do ask that they have their own telephone so we can get hold of them whenever you need us to.

      Who do I tell if anything changes?

      If you change your address, telephone number or there are changes to your medical conditions or keyholders contact information, it’s important to tell us straight away. We rely on this information being correct so we can arrange assistance for you if you need it. Please call Customer Services and speak to one of our team.

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