Why partner with us

From day one, we take time to understand your organisation, your pressures and your priorities.

We work with you in a collaborative, consultative way and bring our expertise to help design services that align with your local goals and complement the ways your team already work. Our approach is:

• People-first - helping you improve experiences and outcomes
• Partnership-focused - working as a trusted extension of your team
• Technology-agnostic - giving you the flexibility to choose what works best
• Outcome-driven - helping you deliver measurable value and long-term impact.

This means you stay in control, while benefitting from Taking Care's proven expertise, reliable service delivery and ongoing support.

Quality, safety and reliability are fundamental to the way we deliver our service. Our accreditations and partnerships provide independent assurance that our services meet recognised industry standards and are delivered with strong governance and operational excellence.

• TSA Quality Standards Framework (QSF) accredited
• ISO 9001:2015 Quality Management Systems certified
• Cyber Essentials certified
• Carer Confident Employer
• Investors in People Gold
• Trustpilot rated 'Excellent' (4.8/5) by independent reviews
• Exclusive provider of personal alarms to Age UK Trading

These recognised standards give our partners confidence that they are working with a trusted provider committed to delivering safe, reliable and high-quality services.

We understand the challenges facing local authorities, housing providers and health and care organisations. Rising demand, financial pressures and increasingly complex needs mean services must do more with limited resources, while continuing to deliver positive outcomes.

That's a responsibility we share.

We work closely with our partners to support local priorities, strengthen service resilience and help vulnerable people live safely and independently within their own communities.

We also recognise that behind every call there is a person who may be vulnerable and in need of reassurance or support. As your delivery partner, we share that responsibility. That's why safeguarding, quality and accountability are embedded throughout our organisation.

More than a supplier, we are a trusted partner, committed to supporting your teams, improving outcomes and delivering safe, reliable services for the people and communities you serve.

Taking Care is a fully accredited member of the Telecare Services Association (TSA). As part of our membership, we undergo a stringent annual audit of our processes and services. We are also audited to the TSA's Quality Standards Framework (QSF).

QSF accreditation is particularly important in the TEC industry. As an independent audit and certification programme for the sector, regulated by the TSA (the telecare industry's advisory board) it's a sign of safety and quality.

In a highly competitive, and largely unregulated industry, having QSF certification is one of the best ways to demonstrate that our services reach an exemplary level and demonstrate a benchmark of safety and quality that our partners not only respect, but rely upon.

Taking Care is certified to ISO 9001:2015 QMS, providing independent assurance that our services are delivered through robust, consistently applied processes. For local authorities, housing associations and our other partners this supports compliance with procurement, governance and contract management requirements.

Achieving ISO 9001:2015 QMS certification means Taking Care's procedures and systems meet the Quality Management System requirements. Holding the certification contributes to our continual improvement and covers:
• Our ERC monitoring centres
• Over 300 members of staff
• Training programmes and platforms
• Our services and equipment

Aligning our business with ISO 9001:2015 standards means we can deliver better customer satisfaction through best practice methodology.

This gives our partners confidence in a compliant, well-governed provider delivering safe, consistent and measurable outcomes.

Taking Care is an approved supplier on both the Northern Housing Consortium (NHC) Procurement and ESPA Technology Enabled Care Frameworks, providing public sector partners with a compliant, efficient and trusted route to procurement.

These frameworks help local authorities and housing providers access proven Technology Enabled Care services while reducing the time, cost and complexity associated with a full procurement process.

• Northern Housing Consortium (NHC) Procurement approved supplier
• ESPO Technology Enabled Care Framework approved supplier

Using an approved framework provides assurance that your procurement is compliant, transparent and delivers value for money, helping you procure with confidence.