Out-and-About Personal Alarm Watch

Frequently asked questions

• What does the set-up cost include?

  The set-up cost includes setting up your account and registering you as a customer. It also includes the purchase cost of the Personal Alarm Watch.

• How can the GPS safe zones be used?

  You can create 'safe zones' to monitor movements in and out of areas. For example, you may want to create a zone around your home so an alert is triggered when you move outside of this area. This would notify friends or family by SMS or email so they are aware you have left the area.

• How do I set up the Out-and-About Personal Alarm Watch?

  Unlike some other personal alarm watches, the Out-and-About Personal Alarm Watch does not need an app to set it up. Setting up the Out-and-About Personal Alarm Watch is straightforward and there is an easy-to-follow user guide included with your order. We provide a secure website for you to log on to and provide your user details. You can also use the website to set up safe zones.

  You will need to charge the watch, turn it on and press the SOS button to place a test alarm call to our Emergency Resolution Team and activate the watch.

• I have a pacemaker. Can I still use the Out-and-About Personal Alarm Watch?

  Yes, you can use the Personal Alarm Watch if you have a pacemaker fitted.

• How do I make an emergency alarm call?

  To call the Emergency Resolution Team, press the SOS button on the front of the Personal Alarm Watch. The multi-network SIM automatically connects to the strongest mobile network available and calls the Emergency Resolution Team who will speak to you through the built-in speaker and microphone.

• Does the Out-and-About Personal Alarm Watch work from any location?

  The Out-and-About Personal Alarm Watch will work anywhere in the UK, excluding the Channel Islands and Isle of Man, and where there is a 2G cellular network to communicate, subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites.  

  The multi-network SIM provides the highest level of mobile coverage by accessing all UK mobile networks to find the strongest signal. Due to the proximity of masts or buildings there may occasionally be black spots, although this is true of all mobile devices. The GPS tracking is more accurate when the device is outdoors.

• Does the Out-and-About Personal Alarm Watch track my location at all times?

  It updates its GPS coordinates every 5 minutes so our Emergency Resolution Team can accurately identify the location of the device.

• Are there any special requirements to use the Out-and-About Personal Alarm Watch?

  No, we’ll provide everything you need with your order. We recommend that you let us know of any emergency contacts we should call should you need assistance. If you have a key safe, we recommend that you provide us with the location and key safe code. We will only share this information with the emergency services so that they can access your property quickly and conveniently if required.

• How often does the Out-and-About Personal Alarm Watch battery need to be charged?

  We recommend the Personal Alarm Watch is charged daily. The battery fully charges in 90 minutes and lasts approximately 48 hours with typical use.

• Is the Out-and-About Personal Alarm Watch water-resistant?

  No, the Personal Alarm Watch is splashproof but is not water-resistant so should not be worn in the bath or shower. If you would like a GPS alarm that can be worn in the bath or shower, the Taking Care Anywhere is water-resistant and includes fall detection.

• Does the Out-and-About Personal Alarm Watch detect falls?

  No, the Personal Alarm Watch does not detect falls. If you would like a GPS alarm that detects falls, please consider the Taking Care Anywhere which includes a fall alarm.

• Do I own the Out-and-About Personal Alarm Watch?

  Yes. The subscription is for the alarm monitoring service. If the Personal Alarm Watch is lost or damaged, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service.

• What if I want to pay the set-up costs and someone else pay the subscription?

  No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.

• How do I provide you with my emergency contacts?

  If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form.

  If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm. Please complete either form so that we have all the information we need in case of an emergency alarm call.

  If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.