Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Personal alarm<br>warranty included
Personal alarm
warranty included
Award winning<br>24/7 service
Award winning
24/7 service
TrustPilot
Rated 4.7 out of 5
on TrustPilot
Falls Risk Score logo

Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

Quote

Really easy to order. Arrived promptly and easy to install. Customer Services very friendly and clear when completing the initial testing.

Sylvia Smith

24th April 2021, Trustpilot

Stay active, independent and safe

Perfect if you want to combine the style of a smartwatch with the peace of mind of a 24/7 monitored alarm.

The Out-and-About Personal Alarm Watch gives you the freedom to continue doing the things you love:

  • Get help 24 hours a day from our Emergency Resolution Team at the press of a button, just like a traditional personal alarm.
  • Monitor your daily activity as the watch tracks the number of steps you have taken, encouraging you to remain active and healthy.
  • Includes GPS technology so you can get help anywhere, any time, from our Emergency Resolution Team.
  • Configure safe zones that automatically alert friends or family if the device moves outside of pre-set locations.

The Out-and-About Personal Alarm Watch will also work in the home, providing you have good mobile coverage with any network.

Quote

Very happy with alarm, easy to set up and the team at the call centre very helpful.

Martin

10th March 2021, Trustpilot

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on Trustpilot logo.

Out-and-About Personal Alarm Watch

Get help 24 hours day if you are in distress, have a fall, feel unwell or need assistance in any emergency.

The watch works as a personal alarm, GPS tracking device and pedometer so you can track how many steps you have taken.

Press the SOS button on your Personal Alarm Watch, any time of the day or night, if you need help or in an emergency.

You can press the SOS button wherever you are to speak with our Emergency Resolution Team. They will know who you are and your location, even if you are unable to speak.

Our 24/7 Emergency Resolution Team will speak with you through the watch. They will call friends, family or the emergency services if they cannot speak with you or if you need further help.

Start your 30-day risk-free home trial

Try Out-and-About Personal Alarm Watch with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.

Pay monthly or annually

Pay Monthly

£16.83

per month (exc VAT)

£20.20 inc VAT

Buy now

  • Free next working day delivery
  • 12 month warranty
  • One-off £95 set up fee (£114 inc VAT)
Pay Annually

£181.80

per year (exc VAT)

£218.16 inc VAT

Buy now

  • Save 10% by paying annually
  • Free next working day delivery
  • 12 month warranty
  • One-off £95 set up fee (£114 inc VAT)

Most of our customers don't need to pay VAT on their personal alarms if they, or the person they are buying the alarm for, have a condition that requires regular medication or are registered disabled.

Help Find out more about VAT exemption

Image gallery

The Out-and-About Personal Alarm Watch has a soft silicone strap and comes with a charging cable and user guide.

Peace of mind with a Personal Alarm Watch

Have the confidence to stay active and independent.

Whether you are visiting friends, in the garden or at home, the Out-and-About Personal Alarm Watch will quickly connect you to our 24-hour Emergency Resolution Team when you press the SOS button on the front.

Get help anywhere

The pre-fitted SIM card provides the highest level of mobile coverage, switching between networks to find the strongest signal.

Speak through the Personal Alarm Watch

Speak directly with the Emergency Resolution Team through the built-in speaker and microphone.

Accurate GPS tracking

The Personal Alarm Watch updates its GPS coordinates every 4 minutes so the Emergency Resolution Team can accurately identify your location, even if you are lost or unable to speak.

GPS location alerts

GPS safe zones can be set up so loved ones are alerted by SMS or email when the watch moves outside of the pre-set locations.

Loved ones can view your GPS location

You can give friends or family access to a secure website to view the watch's GPS location, set battery alerts and safe zones.

Monitor your daily activity

The watch tracks the number of steps you have taken each day, helping you remain active and healthy.

Clear digital display

The display is easy to read and shows the time, date, battery level and the number of steps you have taken.

Fast 1 hour charge time

The battery fully charges in an hour. The magnetic charger locks against the back of the watch so there are no fiddly connections.

Ready to use out of the box

No smartwatch app, Wi-Fi or installation is needed so you quickly benefit from the peace of mind our 24/7 service provides.

What's included in your subscription

Here's what you get with the Out-and-About Personal Alarm Watch.

What's included

With your subscription

  • 24-hour award-winning UK-based emergency resolution
  • Unlimited alarm calls
  • 30-day money back guarantee
  • 12-month warranty and repair

In the box

  • Mindme Personal Alarm Watch
  • Silicone strap
  • Magnetic charging cable and plug
  • User guide

Free delivery

  • Free next working day delivery in England and Wales for orders received before 1pm, Monday – Friday
  • 48-hour delivery for other areas

Smartwatch for elderly

Specifications

Mindme Personal Alarm Watch

  • Size: The main body of the watch is 5.8cm x 3.2cm x 1.5cm (2.28" x 1.26" x 0.6")
  • Wrist strap length: Adjustable between 13cm - 24.5cm (5.12" - 9.65")
  • Weight: 40g
  • Approximately 30 hours battery charge
  • Pre-fitted multi-network SIM

Paying for your subscription

The subscription for the 24-hour alarm monitoring service is collected by Direct Debit.

Ordering online

When ordering online, choose how you would like to pay the set-up cost and first subscription payment:

  • You can either pay by debit/credit card and set up the Direct Debit instruction later.
  • Or you can choose to include the set-up cost in your first Direct Debit payment.
  • Once your order is confirmed, please complete the Direct Debit form
  • Your order confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Alarm monitoring centre

Ordering by telephone

If you prefer to order by telephone, call 0800 085 7371, Monday - Friday, 8am - 6pm.

The Sales Advisor will take your Direct Debit details during the call.

Do I pay VAT?

You may not need to pay VAT on your personal alarm

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders,

If you think you qualify as VAT exempt, you can select this option when ordering online. We'll ask you to provide some details and take care of the rest for you.

For the purposes of the VAT relief, you are chronically sick or disabled if:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
  • You have a terminal illness.

Provided below are examples of medical conditions which may be applicable:

Alzheimers Endocarditis
Addison's disease Epilepsy
Angina Gastro-oesophageal Reflux Disorder
Ankylosing Spondylitis Glaucoma
Arthritis Haemophilia
Asthma Hypertension
Benign Prostate Hypertrophy Hypothyroidism
Bronchiectasis Inflammatory Bowel Disease
Cancer Motor Neuron Disease
Cardiac Arrythmias Multiple Sclerosis
Cardiac failure Myasthenia Gravis
Cardiomyopathy Osteoarthritis
Chronic Bronchitis Osteoporosis
Chronic Obstructive Airways Disease Paget's disease
Chronic Obstructive Pulmonary Disorder Pancreatic Disease
Chronic Renal Disease Paraplegia
Chronic Urinary Tract Infection Parkinson's disease
Coronary Artery Disease Peptic Ulcers
Crohn's Disease Peripheral Vascular Disease
Cryoglobinaemia Pituitary Adenomas
Cystic Fibrosis Psoriasis
Deep Vein Thrombosis Psychosis
Dementia Quadraplegia
Dermatomyocitis Rheumatoid Arthritis
Diabetes Stroke
Diverticulitis Systemic Lupus Erythematosus
Dysrhythmia Thrombocytopaenia
Dystonia Thyroid Disorder
Emphysema Transient Ischaemic Attack
Ulcerative Colitis

Frequently asked questions

  • How can the GPS safe zones be used?

    You can create 'safe zones' to monitor movements in and out of areas. For example, you may want to create a zone around your home so an alert is triggered when you move outside of this area. This would notify friends or family by SMS or email so they are aware you have left the area.

  • How do I set up the Out-and-About Personal Alarm Watch?

    Unlike some other personal alarm watches, the Out-and-About Personal Alarm Watch does not need an app to set it up. Setting up the Out-and-About Personal Alarm Watch is straightforward and there is an easy-to-follow user guide included with your order. We provide a secure website for you to log on to and provide your user details. You can also use the website to set up safe zones.

    You will need to charge the watch, turn it on and press the SOS button to place a test alarm call to our Emergency Resolution Team and activate the watch.

  • I have a pacemaker. Can I still use the Out-and-About Personal Alarm Watch?

    Yes, you can use the Personal Alarm Watch if you have a pacemaker fitted.

  • How do I make an emergency alarm call?

    To call the Emergency Resolution Team, press the SOS button on the front of the Personal Alarm Watch. The multi-network SIM automatically connects to the strongest mobile network available and calls the Emergency Resolution Team who will speak to you through the built-in speaker and microphone.

  • Does the Out-and-About Personal Alarm Watch track my location at all times?

    It updates its GPS coordinates every 4 minutes so our Emergency Resolution Team can accurately identify the location of the device.

  • Are there any special requirements to use the Out-and-About Personal Alarm Watch?

    No, we’ll provide everything you need with your order. We recommend that you let us know of any emergency contacts we should call should you need assistance. If you have a key safe, we recommend that you provide us with the location and key safe code. We will only share this information with your emergency contacts or emergency services so that they can access your property quickly and conveniently if required.

  • How often does the Out-and-About Personal Alarm Watch battery need to be charged?

    We recommend the Personal Alarm Watch is charged every night. The battery fully charges in an hour and lasts approximately 30 hours.

  • How long should the watch be charged for?

    We recommend charging the watch for 2 hours the first time. Charging the watch for 1 hour should be sufficient after the initial charge.

  • Is the Out-and-About Personal Alarm Watch water-resistant?

    No, the Personal Alarm Watch is splash proof but is not water-resistant so should not be worn in the bath or shower. If you would like a GPS alarm that can be worn in the bath or shower, the Taking Care Anywhere is water-resistant and includes fall detection.

  • Does the Out-and-About Personal Alarm Watch detect falls?

    No, the Personal Alarm Watch does not detect falls. If you would like a GPS alarm that detects falls, please consider the Taking Care Anywhere or the Out-and-About Mobile Alarm which include a fall alarm.

  • Do I own the Out-and-About Personal Alarm Watch?

    Yes. The subscription is for the alarm monitoring service. If the Personal Alarm Watch is lost or damaged, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service.

  • What if I want to pay the set-up costs and someone else pay the subscription?

    No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.

  • How do I provide you with my emergency contacts?

    Once you have submitted your order, you will receive an email with a link to an online account set-up form. Please complete and submit this form so we know who to contact in an emergency. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

    We’ll also ask for some other details so we can provide the best possible response, including medical details and your key safe code and location, if you have one.

Why choose Taking Care?

We've been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

  • Award-winning 24/7 Emergency Resolution
  • The first Which? approved personal alarm provider in the UK
  • Alarm calls answered within 6.2 seconds on average
  • Rated ‘excellent’ on Trustpilot with an average personal alarm customer review of 4.7/5
  • Part of AXA Health, with over 75 years’ experience of providing healthcare products and services.

We undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

Trusted by our alarm users and their families

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on .

Read more reviews on Trustpilot logo

Have you considered a key safe?

With a key safe, there is always a way to get help to you in an emergency.

Add a key safe to your personal alarm order for £65.99

If you need assistance, it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home.

A key safe is a secure, weatherproof box that allows you to keep a set of keys outside your home.

It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key.

If you order a key safe, please have a spare key ready to store in it.

Key safes

Key safes

Start your 30-day risk-free home trial today

Order today with free delivery.*

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