Personal Alarm Watch

• The set-up cost includes setting up your account and registering you as a customer.
• It also includes the purchase cost of the Personal Alarm Watch.

• You can create 'safe zones' to monitor movements in and out of areas.
• For example, you may want to create a zone around your home so an alert is triggered when you move outside of this area.
• This would notify friends or family by SMS or email so they are aware you have left the area.

• Unlike some other personal alarm watches, Taking Care's Personal Alarm Watch does not need an app to set it up.
• Setting up the Personal Alarm Watch is straightforward and there is an easy-to-follow user guide included with your order.
• We provide a secure website for you to log on to and provide your user details. You can also use the website to set up safe zones.
• You will need to charge the watch, turn it on and press the SOS button to place a test alarm call to our Emergency Resolution Team and activate the watch.

Yes, you can use the Personal Alarm Watch if you have a pacemaker fitted.

• To call the Emergency Resolution Team, press the SOS button on the front of the Personal Alarm Watch.
• The multi-network SIM automatically connects to the strongest mobile network available and calls the Emergency Resolution Team who will speak to you through the built-in speaker and microphone.

• The Personal Alarm Watch will work anywhere in the UK, excluding the Channel Islands and Isle of Man, and where there is a 2G cellular network to communicate, subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites.  
• The multi-network SIM provides the highest level of mobile coverage by accessing all UK mobile networks to find the strongest signal.
• Due to the proximity of masts or buildings there may occasionally be black spots, although this is true of all mobile devices. The GPS tracking is more accurate when the device is outdoors.

It updates its GPS coordinates every 5 minutes so our Emergency Resolution Team can accurately identify the location of the device.

• No, we’ll provide everything you need with your order.
• We recommend that you let us know of any emergency contacts we should call should you need assistance.
• If you have a key safe, we recommend that you provide us with the location and key safe code. We will only share this information with the emergency services so that they can access your property quickly and conveniently if required.

We recommend the Personal Alarm Watch is charged daily. The battery fully charges in 90 minutes and lasts approximately 48 hours with typical use.

• No, the Personal Alarm Watch is splashproof but is not water-resistant so should not be worn in the bath or shower.
• If you would like a GPS alarm that can be worn in the bath or shower, the Taking Care Anywhere is water-resistant and includes fall detection.

• No, the Personal Alarm Watch does not detect falls.
• If you would like a GPS alarm that detects falls, please consider the Taking Care Anywhere which includes a fall alarm.

Yes. The subscription is for the alarm monitoring service. If the Personal Alarm Watch is lost or damaged, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service.

• You can pay the set-up cost and first subscription when you order.
• The person paying the ongoing subscription can complete the Direct Debit form or call Customer Services on freephone 0800 085 7371. Lines are open Monday - Friday, 9am - 5pm.

• Online: Use the account setup link in your order confirmation email.
• By post: Complete the form in your welcome pack.
• By phone: Call freephone 0800 023 4301, Monday – Friday, 9am – 5pm.