"Does exactly what was needed and no extra unnecessary features. Simple to use and has already been used with a minor fall and the response was excellent."
Matt
Personal Alarm Watch with Fall Detection
Set-up Cost: £99.99
Monthly Cost: £24.49
A personal alarm watch with built-in fall detection and GPS location support, designed to provide reassurance at home and out and about, with easy access to help at the press of a button.
It also includes a free Friends & Family app for added peace of mind.
Personal Alarm Watch
Set-up Cost: £99.99
Monthly Cost: £24.49
24-hour monitoring
Free delivery, 2-3 working days
30-day money-back guarantee
No cancellation fee
Prices exclude VAT. Most customers qualify for VAT exemption - check if you qualify.
1 month free every year when you pay annually (not just in your first year). Fall detection is designed to recognise hard falls. If you are able to press the button, you should always do so.
Offer and pricing terms and conditions apply. View full details
How it Works
1. Press your alarm button for help
If you need help, simply press the button on your Personal Alarm Watch. You’ll be connected straight away to our 24/7 UK Emergency Resolution Team.
You don’t need to reach a phone, help is available at the touch of a button.
2. Automatic fall detection
If a fall is detected, the watch will automatically raise an alert to our 24/7 UK Emergency Resolution Team, even if you’re unable to press the button.
3. Speak directly through your watch
You’ll be connected to our trained UK team, who will speak with you through the watch to understand what support you need.
This makes it simple to get help without needing to reach a phone.
4. We can help locate you when you’re out and about
When an alarm is raised, the watch sends its GPS location so our team know where you are and can arrange support more quickly.
At home, the locator beacon provides a more accurate location, ensuring help can reach you quickly. This provides reassurance whether you are at home or out and about.
5. We contact the right person
If help is needed, we can contact a family member, neighbour or the emergency services using the details you’ve provided.
You choose who we contact, so support is tailored to you.
6. Help is on the way
Support will be arranged quickly, giving reassurance that help is always close by.
Giving you and your loved ones peace of mind, day and night.
7. Stay connected with the Friends & Family app
The watch can be linked to a free Friends & Family app, allowing loved ones to stay connected, view location updates and receive helpful information such as activity levels and battery status.
They can also send messages, set reminders and stay in touch, providing additional reassurance for both the wearer and their family.
Features and Benefits
Designed as a watch you can wear every day
The Personal Alarm Watch is designed to look and feel like a regular smartwatch, making it comfortable and easy to wear throughout the day.
Because it’s something you naturally wear, it’s always within reach when you need it.
Automatic fall detection for added protection
The watch is designed to recognise hard falls and automatically raise an alert, even if you’re unable to press the button. This provides an extra layer of protection alongside the alarm button.
Easy-to-read display and simple controls
The watch features a clear, easy-to-read display and a braille embossed SOS button, making it simple to use, even for those with reduced vision or dexterity.
This helps ensure the alarm can be activated quickly and confidently when needed.
Reliable support at the press of a button
You can press the button on your personal alarm watch at any time to call for help. Whether you feel unwell, have had a fall or need reassurance, you’ll be connected directly to our 24/7 UK Emergency Resolution Team.
GPS location support at home and out and about
When an alarm is raised, the watch helps our team understand your location so they can arrange support more quickly.
At home, the locator beacon provides more accurate location information, while GPS supports you when you are out and about.
Speak directly through your watch
You can speak with our team through the watch, wherever you are.
This makes it simple to get help without needing to reach a phone.
Supports an active and independent lifestyle
The watch is designed to support an active lifestyle, giving you the confidence to go out, stay mobile and enjoy everyday activities.
It helps you stay independent while knowing help is always available if needed.
Activity tracking and daily insights
The watch can track steps, movement and daily activity, helping to build a picture of wellbeing over time.
This information can also be shared through the app, providing reassurance to family members.
Free Friends & Family app
The free Friends & Family app helps loved ones stay connected, view updates and provide additional reassurance. The watch works independently, so the app is optional.
- View daily activity: Your step count is shown on the watch and in the app, with a notification sent when you take your first steps of the day, letting loved ones know you’re up and about.
- Stay in touch easily: Receive messages and calls on your watch from loved ones using the app. Send voice notes directly from the watch to the app.
- Set helpful reminders: Appointments and reminders set in the app appear on your watch, helping you stay on track.
- Check wellbeing at a glance: View a guide to heart rate in the app, along with watch's battery level and GPS location
Reminders to support daily routine
Reminders and alerts can be set through the app, helping with appointments, medication or daily routines.
These gentle prompts can support independence and confidence.
No need for a landline, Wi-Fi or mobile phone
The watch uses a built-in mobile connection with a multi-network SIM, so it works on its own without needing a telephone line, Wi-Fi or a mobile phone.
It automatically connects to the strongest available 4G network, and there are no additional data or call charges, as everything is included in your subscription.
Water-resistant for everyday use
The personal alarm watch is water-resistant, so it can be worn during everyday activities such as washing hands or being caught in the rain.
Quick charging and reliable battery life
The watch fully charges in around 90 minutes and typically lasts up to three days, depending on usage.
The display shows the battery level clearly, and the magnetic charger locks securely into place, making it easy to charge the watch correctly.
What's Included
Everything you need to get started straightaway
- Personal alarm watch – a wearable smartwatch with built-in fall detection, GPS location support and a help button for instant access to assistance
- Silicon strap - lightweight, comfortable and designed for everyday wear
- Two-way speaker and microphone – built into the watch so you can speak directly with our 24/7 UK Emergency Resolution Team
- Locator beacon – a simple plug-in device that provides more accurate location information when you are at home
- Charging cable with magnetic connection – locks securely into place, making it easy to charge the watch correctly
- Quick start guide – simple step-by-step instructions to help you get set up and start using your watch
Ownership and warranty
- You own the Personal Alarm Watch once purchased, so there is no equipment to return
- 12-month warranty – for added peace of mind
- 30-day money-back guarantee – try the watch with confidence
Included with your subscription
- 24/7 monitoring service – ongoing support from our UK Emergency Resolution Team whenever you need help
- Unlimited alarm calls – use your watch alarm as often as needed, with no additional charges
Additional details
- Free Friends & Family app – optional app that allows loved ones to stay connected, view updates and provide additional reassurance
- Optional upgrade to a black or white strap with an easy magnetic fastening that clicks into place, so it’s quick to put on and remove.
Service Information
Support for a wide range of emergencies
Your Personal Alarm Watch can be used for any situation where you need help or reassurance. This includes medical emergencies, if you are lost, feeling unwell, falls, injuries, or if you feel unsafe or distressed.
It can also be used in home emergencies, such as a fire, flood, burst pipe or suspected intruder. You don’t need to rely on friends or family being available, as help is always there when you need it.
This means you can stay active and independent with confidence, knowing support is available day and night.
How GPS location works
The GPS watch is designed to work across the UK wherever there is a 4G mobile signal. It uses a mobile network to raise an alert and GPS satellite technology to help determine your location when you are out and about.
Location accuracy and connectivity can be affected by factors such as buildings, signal strength, or environmental conditions. A GPS satellite signal must be available for the device to determine its location.
As with all mobile-based devices, performance may vary depending on signal availability in your area.
Location accuracy at home
When you are at home, the locator beacon provides more accurate location information to help ensure support can reach you quickly.
How fall detection works
The fall detector may not detect every fall, as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the button each time that you fall.
The watch fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls, as this depends on how it is worn and the level of impact from the fall.
You can learn more about how fall alarms work, including the types of falls that may trigger an alert, in our guide.
Using the Friends and Family app
The watch can be used on its own, but can also be linked to the free Friends & Family app for additional reassurance.
The app allows loved ones to stay connected, view updates and support you day to day, but it is not required for the alarm service to work.
Android and Apple versions are available.
Reliable digital connection
The Personal Alarm Watch uses a built-in mobile connection with multi-network SIM, so it does not require a telephone landline or Wi-Fi.
Many customers who struggle to get a mobile signal can still use the watch, as the multi-network SIM automatically connects to the strongest available network. There are no additional phone or data charges, as everything is included in your subscription.
Use with pacemakers
The Personal Alarm Watch manufacturer recommends that if you have a pacemaker, you should wear the watch on your right wrist and maintain a minimum distance of 15cm (6 inches) between the watch and your pacemaker at all times. You can find out more here. If you have any concerns, we recommend consulting a health professional.
What else you need to know
Simple setup and everyday use
Your watch is designed to be easy to set up and use. Simply charge the device and follow the instructions in the setup guide to get started.
There’s no need for an engineer visit or specialist installation.
Equipment ownership and subscription
You own the Personal Alarm Watch. Your subscription provides ongoing access to our 24/7 UK Emergency Resolution Team.
This means you benefit from continuous support without needing to rely on family or friends to respond in an emergency.
Frequently Asked Questions
How quickly do you answer alarm calls?
Our UK Emergency Resolution Team aims to answer alarm calls within 30 seconds, so you’re not left waiting when you need help. You’ll be connected to a trained team member who can speak with you straight away and arrange the right support.
How do I make an emergency alarm call?
Simply press and hold the button to raise an alert.
You’ll be connected to our 24/7 UK Emergency Resolution Team, who will speak with you through the watch and arrange the help you need.
Does the Personal Alarm Watch detect all falls?
The fall detector watch may not detect every fall, as it is designed to detect hard, unobstructed falls.
If you are able to press the button, you should always do so to ensure help is arranged as quickly as possible.
Does the Personal Alarm Watch work anywhere?
The watch is designed to work across the UK wherever there is a 4G mobile signal available.
As with all mobile-based devices, performance may vary depending on signal strength, location and environmental conditions.
Is the Personal Alarm Watch water-resistant?
Yes, it is IP67 water-resistant. It is designed to handle light rain and splashes.
However, the watch should not be exposed to salt water, chlorinated water, hot soapy water or hot steam.
We do not recommend wearing it in the bath or shower.
This may damage it and void the warranty.
Who can view the GPS location of the Personal Alarm Watch?
Your location is only shared with Taking Care when an alarm is raised, so our Emergency Resolution Team can help locate you and arrange support.
If you choose to use the Friends & Family app, you can allow trusted contacts to view your location and receive updates.
What happens if I can’t speak during an alarm call?
If you are unable to speak, our Emergency Resolution Team will still know who you are, your location and that you may need help.
They will follow your agreed emergency plan and arrange support, including contacting your emergency contacts or the emergency services if needed.
Is the Friends & Family app required to use the watch?
No, the watch works on its own and does not require the app.
The free Friends & Family app is optional and provides additional features such as location updates, activity insights and the ability to stay in touch with loved ones.
Do I need to pay VAT?
Most customers do not need to pay VAT on their GPS alarm. You may be eligible for VAT exemption if you have a long-term medical condition, are chronically sick or are registered disabled. If you’re unsure, you can check the VAT exempt requirements before ordering.
Compare similar alarms
Select up to three options to compare features, pricing and support to find the best personal alarm for elderly people.
Annual Pricing
Monthly Pricing
Personal Alarm Watch
Set-up Cost:
£99.99
Monthly Cost:
£24.49
Annual Cost:
£269.39
£293.88
Digital Fall Alarm
Set-up Cost:
£69.99
Monthly Cost:
£28.49
Annual Cost:
£313.39
£341.88
Taking Care Anywhere
Set-up Cost:
£70.00
Monthly Cost:
£31.49
Annual Cost:
£346.39
£377.88
Why Taking Care?
Trading Standards Approved
We are proud to be Trading Standards Approved, giving families confidence that our personal alarms meet high standards for service, transparency and reliability.
24-hour UK Response Team
Every alarm connects you to our UK-based Emergency Response Team, available 24 hours a day when help is needed.
Trusted by families across the UK
Over 250,000 people and their families across the UK have relied on our alarms for reassurance at home and on the go.
No landline required
Our digital alarms work without a landline, making them quick and easy to set up at home.
Clear, honest pricing
No hidden costs, with calls, data and repairs included for simple, transparent pricing.
Support for older adults and families
Our personal alarm watches for the elderly provide reassurance for older adults while helping families feel confident that support is always close by.
Further information about personal alarm watches
Understanding personal alarm watches
What is a personal alarm watch?
A personal alarm watch is a wearable device that allows you to call for help at the press of a button, while also providing features such as fall detection and GPS location support.
Because it is worn like a wristwatch, it is comfortable to wear every day and always within reach if you need assistance.
What is the best personal alarm watch for elderly people?
The best personal alarm watch depends on how it will be used and the level of support needed.
When comparing options, it’s worth considering ease of use, fall detection, battery life, GPS location support and whether it includes features to help you stay connected with loved ones.
The Taking Care Personal Alarm Watch is designed to combine safety and everyday usability, with fall detection, GPS location support and a free Friends & Family app that helps keep family members reassured.
What’s the difference between the Personal Alarm Watch and Dementia Watch Tracker?
The Personal Alarm Watch is designed for general safety and reassurance, with features such as fall detection, GPS location support and direct access to our Emergency Resolution Team. It is for active older adults who are independent and enjoy getting out-and-about.
The Dementia Watch Tracker is more focused on location tracking and monitoring, particularly for people who may be at risk of wandering. It is designed for someone living with dementia, Alzheimer’s or cognitive decline, especially in the early to mid stages when they may still go out on their own but can occasionally become disorientated or lose their sense of direction.
The Personal Alarm Watch provides a broader range of features, combining emergency support with everyday connectivity and wellbeing insights.
If your main concern is safety and staying active, the Personal Alarm Watch is likely to be the better choice. If you are more concerned about someone becoming lost or needing closer monitoring, the Dementia Tracker may be more suitable.
GPS and location
How does GPS location work on the Personal Alarm Watch?
The watch uses GPS satellite technology to help determine your location when you are out and about.
When an alarm is raised, this information helps our Emergency Resolution Team understand where you are so they can arrange support more quickly.
Does the Personal Alarm Watch work from any location in the UK?
The watch is designed to work across the UK, wherever there is a 4G mobile signal available.
As with any mobile-based device, performance may vary depending on signal strength, location and environmental conditions.
Who can view the GPS location of the Personal Alarm Watch?
Location information is used when an alarm is raised so our team can locate you and arrange support.
If you use the Friends & Family app, you can choose to share your location with trusted contacts for additional reassurance.
Fall detection
Does the Personal Alarm Watch detect all falls?
The fall detector may not detect every fall, as it is designed to detect hard, unobstructed falls.
Detection depends on how the watch is worn and the type of fall. If you are able to press the button, you should always do so.
What happens if a fall is not detected?
If a fall is not detected automatically, you can still press the button on your watch to raise an alarm.
This ensures you can always call for help, even if automatic fall detection is not triggered.
The watch and how it works
How does the locator beacon work?
The locator beacon is a small plug-in device that is used in your home. It helps provide more accurate location information when you are indoors. Simply plug it in to a power socket and leave it turned on.
This works alongside GPS location support when you are out and about, helping ensure support can reach you as quickly as possible.
Is the watch easy to put on and take off?
Yes, the watch is designed to be comfortable and easy to wear every day.
It includes a lightweight silicone strap, with the option to upgrade to a strap with a magnetic fastening that clicks into place, making it quick and easy to put on and remove.
How often does the Personal Alarm Watch battery need to be charged?
The watch typically lasts up to three days on a full charge, depending on usage.
It takes around 90 minutes to fully charge, and the display clearly shows the battery level so you know when it needs charging.
Friends & Family app
What does the Friends & Family app do?
The free Friends & Family app allows loved ones to stay connected and provides additional reassurance alongside the Personal Alarm Watch.
Through the app, loved ones can:
- View location status when wanted, helping them understand where you are if support is required
- Check daily activity, including step count and when you first start moving each day
- Stay in touch easily with messages, calls and voice notes between the watch and the app
- Set helpful reminders for appointments, medication or daily routines, which appear on the watch
- Check key information at a glance, including battery level and a guide to heart rate
The watch works independently, so the app is optional. It simply provides additional features for reassurance, connection and everyday support.
Instructions to download the app from the Apple or Android app store are provided after ordering.
Suitability and safety
I have a pacemaker. Can I still use the Personal Alarm Watch?
The Personal Alarm Watch manufacturer recommends that if you have a pacemaker, you should wear the watch on your right wrist and maintain a minimum distance of 15cm (6 inches) between the watch and your pacemaker at all times. You can find out more here.
This is to minimise any potential interference from GSM modules and other wireless technologies.
If you have any concerns, we recommend consulting a health professional.
Alarm watch vs pendant alarm: which is better?
An alarm watch and a pendant alarm both provide a simple way to call for help, but they are worn and used slightly differently.
An alarm watch is worn on the wrist like a regular watch. Many people prefer this because it feels familiar, discreet and fits easily into everyday life.
A pendant alarm is worn around the neck. The button is easy to see and press and if you already wear a watch, this option may be preferred.
The best option depends on personal preference and lifestyle. An alarm watch may be better for someone who prefers a watch-style device or wants additional features, while a pendant alarm may suit someone who wants a straightforward, low-maintenance option that is always easy to reach.
Setup and getting started
What do I need to use the Personal Alarm Watch?
Everything you need is included with your watch.
For the best support, you will need to provide emergency contact details and any relevant medical information when setting up your account.
How do I set up the Personal Alarm Watch?
The watch is designed to be simple to set up.
Charge the device, follow the on-screen instructions and complete your account details to start using the service.
Are there any special requirements to use the Personal Alarm Watch?
No specialist setup is required. The watch works using a built-in mobile connection, so there is no need for a landline or Wi-Fi.
As long as there is mobile signal available, the watch can be used. The app is optional.
Subscription and payments
What does the set-up cost include?
The set-up cost covers creating your account and registering you as a customer.
It also includes the purchase of the watch.
What is included in the subscription?
Your subscription includes 24/7 monitoring by our UK Emergency Resolution Team, unlimited alarm calls and ongoing support.
Why are there no additional SIM or call charges?
The watch includes built-in SIM cards and data usage as part of your subscription.
This means there are no additional charges for calls or connectivity.
How do I set up the Direct Debit?
After placing your order, you will be asked to complete a Direct Debit form for your subscription. A link will also be included in your confirmation email.
If you order by phone, our team can set this up for you.
Can someone else pay the subscription?
Yes, someone else can set up and pay the Direct Debit for your subscription.
They can complete the form using the link provided or contact our team for assistance.
Delivery and ordering
What happens after I place my order?
After placing your order, you will receive a confirmation email with links to complete your Direct Debit and provide important information such as emergency contacts.
Your watch will then be dispatched, and you will receive updates on delivery.
How quickly will my watch be delivered?
Orders placed before 1pm, Monday to Friday, are typically delivered the next working day in England and Wales.
For other areas, delivery is usually within 48 hours.
Ownership, returns and guarantees
Do I own the Personal Alarm Watch?
Yes, you own the watch once purchased, so there is no equipment to return if you cancel the subscription.
What is covered by the 12-month warranty?
The warranty covers faults or issues with the watch during the first 12 months.
If something goes wrong, we will repair or replace the device where appropriate.
What is included in the 30-day money-back guarantee?
You can return your watch alarm within 30 days for a full refund, including both the set-up cost and subscription.
We will arrange the return and process your refund once the equipment has been received.
What if I change my mind?
If you decide the watch is not right for you, you can return it within 30 days for a full refund.
We will help arrange the return and make the process as simple as possible.
Managing your account
How do I provide emergency contact details?
After placing your order, you will receive a link to an online form where you can provide your emergency contacts, medical information and key safe details.
You can also provide this information by phone or post if preferred.
Who do I tell if my details change?
If any of your details change, such as your address, contact details or medical information, please let us know as soon as possible.
Keeping your information up to date helps us arrange the right support quickly in an emergency.
Technical specifications
Personal alarm watch
- Size: The main body of the watch is 5.5cm x 3.1cm x 1.5cm (2.16" x 1.22" x 0.6")
- Silicone wrist strap length: Adjustable between 13cm - 24.5cm (5.12" - 9.65")
- Weight: 42g
- Up to 3 days battery charge with fast 90 minutes charge time
- IP67 water-resistant. It is designed to handle light rain and splashes. The watch should not be exposed to salt water, chlorinated water, hot soapy water or hot steam. We do not recommend wearing it in the bath or shower. This may damage it and void the warranty.
- Pre-fitted 4G multi-network SIM automatically connects to the best mobile network
Use with pacemakers
The Personal Alarm Watch manufacturer recommends that if you have a pacemaker, you should wear the watch on your right wrist and maintain a minimum distance of 15cm (6 inches) between the watch and your pacemaker at all times. You can find out more here. If you have any concerns, we recommend consulting a health professional.