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Out-and-About Personal Alarm Watch

Get 3-months free when you pay annually by Direct Debit.*

Stay active and independent with peace of mind you can get help on the go with the Out-and-About Personal Alarm Watch.

This personal alarm watch includes our life-saving 24-hour monitoring service, GPS tracking and pedometer.

Stay active and independent with peace of mind you can get help on the go with the Out-and-About Personal Alarm Watch.

This personal alarm watch includes our life-saving 24-hour monitoring service, GPS tracking and pedometer.


Select your subscription and package options

Total to pay today
£121.98

For your first year, setup and extras

Prices locked until 2025.

Order before 1st April 2024 to lock your subscription price until 2025.*

  • Cancel anytime
  • No long-term contract
  1. You probably don't need to pay VAT on your personal alarm

    92% of our customers do not need to pay VAT on their personal alarms. You may be exempt from paying VAT if you or the person you are ordering the alarm service for have a condition that requires medication or are registered disabled.

    92% of our customers do not pay VAT on their orders:

    You may not need to pay VAT if you, or the person you are buying the alarm for:

    • Has a condition that requires medication
    • Is registered disabled
  2. Would you like to pay for the subscription monthly or annually?

    Get 3-months free in the first year when you pay annually by Direct Debit and save £65.97 (£79.16 including VAT).*

    Get 3-months free when you pay annually by Direct Debit.*

  3. Automatically detect changes in daily activity?

    Eligible for VAT exemption

    Taking Care Sense add-on

    Add Taking Care Sense for the equivalent of just £2.65 per week.

    Taking Care Sense discreetly monitors daily patterns of behaviour and alerts our Emergency Resolution team when activity levels change. You must have at least one person who is a nominated contact to use Taking Care Sense. Learn more

  4. Do you require a Key Safe?

    Ineligible for VAT exemption

    Key Safe

    With a key safe, there is always a way to get help to you in an emergency. Unlike personal alarms, key safes are not eligible for VAT exemption. Find out more about key safes.

Total to pay today

£121.98

Including VAT of £0.00

Purple tick icon. No VAT payable on your alarm

Ongoing annual subscription of due after the first year.

(Including VAT of £0.00)


Package Summary

Out-and-About Personal Alarm Watch
  • Set-up cost
    £99.99
    Includes setting up your account and registering you as a customer.
  • Ongoing monthly subscription £21.99
  • 3-months free £65.97
  • Delivery
    FREE next working day
    Available in England & Wales. Weekday orders placed before 1pm.
Optional extras:
    • TOTAL £121.98

    Frequently asked questions

    • Do I need to pay VAT on my Out-and-About Personal Alarm Watch order?

      92% of customers do not need to pay VAT on their orders. If you, or the person you are buying the Personal Alarm Watch for, have a condition that requires regular medication, are chronically sick or are registered disabled then you may be eligible for VAT exemption. If you are unsure, check you meet the VAT exempt requirements.

    • What does the set-up cost include?

      The set-up cost includes setting up your account and registering you as a customer. It also includes the purchase cost of the Personal Alarm Watch.

    • What happens after I place my order online?

      You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately. 

      Your order confirmation email will also include a link to an online account setup form. Please complete and submit this form so that we have the following details available in case an emergency alarm call is made:

      Medical details – so we can arrange the most appropriate help in an emergency, please provide details of any medical conditions.

      Emergency contacts – so we know who to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. We will also ask if your contacts are keyholders that can access your home in an emergency.

      Key safe – if you have a key safe, let us know the code and location so we can get help to you in an emergency.

      If you provide a mobile number, we will send you an SMS message to let you know your personal alarm is on its way. 

    • How do I set up the Direct Debit subscription?

      You can set up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

      You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

      If ordering by telephone then the Direct Debit instruction will be set up over the phone with you by one of our sales advisors.

    • What if I want to pay the set-up costs and someone else pay the subscription?

      No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.

    • What if I change my mind after ordering?

      No problem! You can return your equipment free of charge within 30 days and we will refund the full cost of your order. We make the returns process as easy as possible by supplying you with a freepost Royal Mail return collection bag.

    • I was expecting the subscription cost to be higher. What is included in the subscription?

      The subscription includes everything you need to use your Out-and-About Personal Alarm Watch, including unlimited emergency calls to our UK-based Emergency Resolution team and unlimited GPS tracking.

    • Do I own the Out-and-About Personal Alarm Watch?

      Yes. The subscription is for the alarm monitoring service. If the Personal Alarm Watch is lost or damaged, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service.

    • Can I order more than one Out-and-About Personal Alarm Watch?

      Of course. We limit orders to one watch per basket/transaction so that we accurately collect the information we need about the alarm monitoring customer to set up the monitoring service. If you would like to order more than one watch, please place two orders or give our team a call on 0800 085 7371.

    • Is the Out-and-About Personal Alarm Watch water-resistant?

      No, the Personal Alarm Watch is splashproof but is not water-resistant so should not be worn in the bath or shower. If you would like a GPS alarm that can be worn in the bath or shower, the Taking Care Anywhere is water-resistant and includes fall detection.

    • How do I provide you with my emergency contacts?

      If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form.

      If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm. Please complete either form so that we have all the information we need in case of an emergency alarm call.

      If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

    What our customers say...