Personal Alarm Watch
Stay active and independent with peace of mind you can get help on the go with the Personal Alarm Watch.
This personal alarm watch includes our life-saving 24-hour monitoring service, GPS tracking and pedometer.
Stay active and independent with peace of mind you can get help on the go with the Personal Alarm Watch.
This personal alarm watch includes our life-saving 24-hour monitoring service, GPS tracking and pedometer.
Select your subscription and package options
For your first year, setup and extras
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You probably don't need to pay VAT on your personal alarm
91% of customers are VAT-exempt. You qualify if you or the person you're ordering for require regular medication or are registered disabled.
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Would you like to pay for the subscription monthly or annually?
The subscription covers the 24-hour monitoring. The set-up cost includes purchase of the Personal Alarm Watch.
Pay annually and save £23.99 (£28.79 including VAT) — Enjoy 1 month free every year.
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Stay reassured with daily activity monitoring
Eligible for VAT exemption
For just £2.65 per week, Taking Care Sense monitors daily activity patterns and alerts our Resolution Team when changes may signal a potential issue. It's the perfect way to ensure timely intervention while supporting independent living.
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Do you require a Key Safe?
Ineligible for VAT exemption
With a key safe, there is always a way to get help to you in an emergency. Unlike personal alarms, key safes are not eligible for VAT exemption.
Your customised package
£123.98
Ongoing annual subscription of due after the first year.
Package Summary
Personal Alarm Watch
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Set-up cost
£99.99Includes setting up your account and registering you as a customer.
- Ongoing monthly subscription £23.99
- 1 month free every year £23.99
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Delivery
FREE next working dayAvailable in England & Wales. Weekday orders placed before 1pm.
Optional extras:
- TOTAL £123.98
Frequently asked questions
Do I need to pay VAT on my Personal Alarm Watch order?
91% of customers do not pay VAT on their personal alarm. You may be eligible for VAT exemption if you, or the person you’re buying for:
- Have a condition requiring regular medication
- Are chronically sick
- Are registered disabled
If unsure, check the VAT exempt requirements.
What does the set-up cost include?
- The set-up cost includes setting up your account and registering you as a customer.
- It also includes the purchase cost of the Personal Alarm Watch.
What happens after I place my order online?
There are a couple of things you will need to do after placing your order:
- Complete the Direct Debit form. A link will be provided on the confirmation page and in your order confirmation email
- Fill in the online account setup form with:
- Medical details (to arrange appropriate help in an emergency)
- Emergency contacts (names, addresses, phone numbers, keyholder status)
- Key safe details (code and location if you have one)
Delivery
- If you place your order before 1pm Monday - Friday, your order will be shipped as next working day delivery to postcodes in England and Wales.
- For other areas, delivery time will be 48 hours.
- We will email you to confirm your order is on its way.
How do I set up the Direct Debit subscription?
When ordering online:
- Pay the set-up fee and first subscription with a debit or credit card.
- Complete the Direct Debit form linked from the confirmation page and order confirmation email for the ongoing subscription.
If ordering by phone, our advisor will help you set it up.
If someone else is paying the subscription, they can use the link in your email or call Customer Services.
What if I want to pay the set-up costs and someone else pay the subscription?
- You can pay the set-up cost and first subscription when you order.
- The person paying the ongoing subscription can complete the Direct Debit form or call Customer Services on freephone 0800 085 7371. Lines are open Monday - Friday, 9am - 5pm.
What if I change my mind after ordering?
- You can return your alarm for free within 30 days for a full refund.
- We’ll arrange a return via an Evri ParcelShop or courier collection.
What is included in the subscription?
✔ 24-hour monitoring by our UK-based Emergency Resolution Team (3 UK centres, available 365 days a year)
✔ Free lifetime warranty and repair service
✔ Unlimited alarm calls
Do I own the Personal Alarm Watch?
- Yes. The subscription is for the alarm monitoring service.
- If the Personal Alarm Watch is lost or damaged, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service.
Can I order more than one Personal Alarm Watch?
- Of course. We limit orders to one watch per basket/transaction so that we accurately collect the information we need about the alarm monitoring customer to set up the monitoring service.
- If you would like to order more than one watch, please place two orders or give our team a call on 0800 085 7371.
Is the Personal Alarm Watch water-resistant?
- No, the Personal Alarm Watch is splashproof but is not water-resistant so should not be worn in the bath or shower.
- If you would like a GPS alarm that can be worn in the bath or shower, the Taking Care Anywhere is water-resistant and includes fall detection.
How do I provide you with my emergency contacts?
- Online: Use the account setup link in your order confirmation email.
- By post: Complete the form in your welcome pack.
- By phone: Call freephone 0800 023 4301, Monday – Friday, 9am – 5pm.