The leading personal alarm service for seniors - Which? Trusted Trader Approved

If you have a long-term illness or disability, you may be eligible for VAT exemption, which could save you 20% on the cost of your personal alarm.

You may qualify if you:

• Have a chronic illness or disability that has lasted — or is expected to last — for a long time.
• Have a physical or mental impairment that affects daily life, such as reduced mobility, heart disease, arthritis, or hearing loss.
• Need a personal alarm to help you stay safe and independent at home due to your condition.

If you think you’re eligible, we’ll guide you through the simple process of claiming VAT exemption when you order your personal alarm.

Choosing the right emergency alarm is about finding the perfect fit for your lifestyle and giving you and your loved ones peace of mind.

Think about what would make you feel safest and most comfortable:

• Do you want reassurance at home, or would you feel more confident with an an elderly care alarm that works wherever you go?
• Would extra features like GPS tracking or fall detection help you stay independent for longer?
• Would you prefer to wear your emergency alarm as a discreet pendant alarm or as a watch on your wrist?

No matter your needs, there’s an elderly care alarm to help you feel safe and supported. Find out more about the different types of elderly alarm devices.

• Setting up your personal alarm is quick and straightforward, with no technical knowledge needed.
• Most alarms simply need to be plugged in and tested by pressing the button to connect with the Emergency Resolution team.
• When you receive your alarm, we’ll provide clear instructions to guide you through the setup.
• If you need any help, our friendly team is always on hand to assist you, ensuring your alarm is ready to keep you safe from day one.

Yes, providing your medical details when setting up your personal alarm ensures that you receive the best possible support in an emergency.

• By sharing information about medical conditions such as heart problems, diabetes, epilepsy, or mobility issues, the Emergency Resolution team can quickly assess your needs and respond appropriately.
• If you have conditions that affect communication, such as hearing loss, speech impairments, or dementia, our team will use the most effective methods to assist you.
• In a medical emergency, these details can also be shared with paramedics, helping them provide the right care as quickly as possible.
• Knowing about medication allergies or chronic conditions could make a crucial difference in ensuring safe treatment.

After ordering your personal alarm, you’ll be asked to complete a form to share your medical details.

This small step helps ensure your safety and wellbeing, giving you and your loved ones extra peace of mind.

If you ever have a fall, your personal alarm is there to get you the help you need as quickly as possible. The response will depend on the type of alarm you have.

If you press the emergency button:

• Pressing the emergency button on your personal alarm sends an instant alert to Taking Care’s 24/7 Emergency Resolution team.
• A trained operator will speak to you through the alarm’s base unit or mobile device to understand what’s happened.
• They will arrange the right help for you - whether that’s contacting a family member, friend, neighbour, or the emergency services.
• If you are unable to speak, they will assume you need urgent help and act immediately.

If you have a fall detection alarm:

• When your alarm detects a fall it will automatically send an alert, even if you are unable to press the button.
• The Emergency Resolution team will try to speak to you through the device to check if you're okay.
• If you don’t respond, help will be sent straight away to make sure you're safe.

What if you’re unconscious or unable to speak?

• If the Emergency Resolution team cannot reach you through the alarm, they will follow your emergency plan.
• They will contact your emergency contacts and, if needed, call paramedics or other emergency services.
• If you have a key safe, they will provide the code to emergency responders, allowing them to enter your home without causing damage.

Your personal alarm ensures that if you ever have a fall, you won’t be left alone - help is always just moments away.

There’s no need to worry - accidents happen! If you press the button by mistake, our friendly Emergency Resolution team will check in with you to make sure everything is okay.

You can simply let them know it was a false alarm, and no further action will be needed.

Your alarm is there for peace of mind, whether it’s a real emergency or just a little reassurance.

Spending time with loved ones is so important, and it’s natural to want the same peace of mind wherever you go.

• Whether you can take your personal alarm for seniors with you depends on the type of alarm you have.
• Some alarms, like the Taking Care GO GPS Alarm, are designed to work anywhere in the UK, so you can feel safe and supported whether you're visiting family or enjoying a short break.
• Other alarms are designed to work only in and around your home, as they rely on a base unit that stays in place.
• If you’re travelling abroad, our personal alarm systems won’t work outside of the UK, so it’s important to plan ahead for your safety and reassurance.

Wherever life takes you, there’s a personal alarm to help you stay independent and connected.

If your emergency alarm ever develops a fault, don’t worry - we’re here to help.

• Many of our emergency alarms, including the Digital Personal Alarm, Digital Fall Alarm, Taking Care Anywhere, and Taking Care Sense, are rented as part of your subscription.
• If something goes wrong, we’ll take care of it for you, ensuring your emergency alarm is working when you need it most.
• For purchased products, such as the Personal Alarm Watch, you’ll have a 12-month warranty for added peace of mind.

If you ever need support, our friendly Customer Services team is just a call away. You can reach us Monday – Friday, 9am - 5pm on 0800 085 7371. We’re always here to keep you safe and reassured.

A personal alarm for seniors can often be a simpler and more reliable way to get help in an emergency compared to a mobile phone. Here’s why:

• An alarm for seniors is worn at all times, so it’s always within easy reach - no need to worry about misplacing it like a phone.
• With just one button press on your elderly care alarm, help is on the way. There’s no need to unlock a phone, search contacts, or dial a number.
• Some older adults find mobile phones complicated to use, so a straightforward alarm with a single button can offer greater confidence and peace of mind.
• Personal alarms for seniors have a longer battery life, meaning they don’t need charging as often as a mobile phone.
• Taking Care alarms are monitored 24/7, so there’s always someone ready to respond. With a phone, family or friends might be unavailable when help is needed most.

A personal alarm is designed for quick and easy support, helping older adults feel safer and more independent every day.

Find out more about mobile phones vs personal alarms.

Yes, most of our personal alarms are waterproof or water-resistant, so you can wear them in the shower or bathroom - places where slips and falls are more likely to happen. This means you can feel safe knowing help is always within reach, even when bathing.

They’re also designed to withstand everyday situations, like getting caught in the rain, so you can stay protected wherever you go.

If you’re unsure whether your alarm is waterproof or water-resistant, check the product details or get in touch - we’re happy to help.

Your personal alarm is designed to keep you protected, and it will let you know when the battery is running low.

• Depending on the model you have, you may receive voice notifications or see a low battery light on your device.
• If you have a home and garden alarm, the Emergency Resolution team will be alerted automatically, ensuring you stay protected without interruption.
• For GPS alarms, it’s a good idea to charge your device regularly so you can always rely on it when you need it most.
• If you’re ever unsure about your alarm’s battery status, our team is always happy to help.

Yes, your personal alarm is designed to keep you safe, whether you're at home or out and about.

• Our in-home alarms usually work in the garden too, and we’ll ask you to check the range when setting it up to make sure you’re covered in the areas you need.
• If you want protection wherever you go, we also offer personal alarms with GPS tracking. These alarms work outside the home, giving you confidence and peace of mind while out and about, as long as there is mobile network coverage.

No matter where life takes you, there’s a personal alarm to help you feel safe and supported.

Yes, your personal alarm is designed to keep you protected, even during a power cut.

Our home and garden alarms have a base unit with a backup battery that automatically switches on if the power goes out, keeping your alarm working for up to 40 hours. That means you can still call for help whenever you need it.

If you have a GPS alarm, it won’t be affected by a power cut, as long as it has charge. Keeping your alarm pendant or watch charged ensures you stay connected and supported, no matter what happens.

No matter the situation, your safety and peace of mind always come first.

Testing your personal alarm is simple and ensures you can rely on it when you need it most.

Press the button on your alarm to trigger a call to the Emergency Resolution team. When they answer, just let them know you’re conducting a test — they’ll be happy to confirm everything is working correctly.

We recommend testing your alarm when you first receive it and then once every three months to make sure it’s always ready to keep you safe.

If you lose your personal alarm, don’t worry - help is just a call away. Contact us as soon as possible, and we’ll arrange for a replacement device to be sent to you.

There will be an additional cost for the replacement, but our team will guide you through the process to ensure you’re back to feeling safe and protected as quickly as possible.

Your personal alarm is there for your peace of mind, so if it ever goes missing, we’ll make sure you’re not without support for long.

Your personal alarm can move with you, so you can continue to feel safe and supported in your new home.

• Simply contact Taking Care in advance to update your details and provide your new address.
• Our team will ensure everything is set up correctly so your alarm continues to work seamlessly from the moment you settle in.
• If you have a home-based alarm, we’ll guide you on reinstalling it in your new property.
• If you have a GPS alarm, it will continue to work as usual wherever you go.

Wherever life takes you, your personal safety alarm will be there to give you and your loved ones peace of mind.