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Alarm monitoring centre

24 / 7 Monitoring Services

Reliable support, whenever it's needed

Our three TSA QSF-accredited, UK-based Emergency Resolution Centres (ERCs) operate 24 hours a day, 7 days a week, 365 days a year, supporting vulnerable people to stay safe and independent.

Whether you're looking to outsource your monitoring service or reviewing your current provision, we offer a reliable, compliant, and easy-to-integrate solution that supports your teams and helps deliver better outcomes.

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A trusted monitoring partner

Managing TEC and care services often means balancing rising demand, limited capacity, and the need to maintain consistently high standards of support.

Challenges such as inconsistent call handling, limited insight into service performance, and difficulty scaling services can place additional pressure on teams and impact outcomes.

That's where we can help. Our monitoring services provide the reliability, visibility, and flexibility needed to support your teams, improve efficiency, and deliver confidence for the people who rely on your service.

24/7 monitoring from Taking Care

Our compliant, digitally enabled ERCs are staffed by highly trained operators who provide fast, high-quality support with empathy, clarity, and reassurance, helping people stay safe while giving frontline teams confidence and peace of mind.

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    Understanding the people you support
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    Monitoring is about more than answering calls. It's about providing reassurance, responding appropriately, and helping people stay safe and independent.

    We support over 180,000 people across the UK, including many vulnerable individuals with a wide range of support needs. Our ERCs are staffed by highly trained operators who deliver a calm, professional response whenever support is required.

    Safeguarding is embedded throughout our service, with all colleagues trained to identify concerns and follow established escalation procedures.

    We operate to recognised industry standards, including TSA Quality Standards Framework (QSF) accreditation, giving our partners confidence in the quality, safety, and compliance of the service.

    What the service includes
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    Our 24/7 monitoring service is flexible and easy to adopt, whether you are moving from an in-house model or changing provider. The service includes:

    • Around the clock monitoring from three dedicated UK-based ERCs
    • Fast call handling, with average response times of under 25 seconds
    • TSA QSF and ISO 9001:2015 accredited service delivery
    • Support for a wide range of alarms, sensors and TEC devices
    • Highly trained operators providing compassionate, calm and clear responses
    • Access to performance data through Power BI dashboards
    • Robust business continuity processes to ensure service resilience at all times
    • Regular service reviews and a dedicated account manager
    Benefits for you
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    Working with Taking Care helps you deliver a reliable, efficient service while reducing pressure on your teams. Our 24/7 monitoring service can help you:

    • Provide a consistent and timely response for every call
    • Improve safety and wellbeing for the vulnerable people you support
    • Gain clear insight into service performance and demand
    • Benchmark and improve performance against your current provision
    • Free up internal capacity and reduce operational pressure
    • Meet recognised quality and compliance standards
    • Support hospital discharge and preventative care initiatives
    • Build a more flexible, future-ready monitoring model

    Governance and compliance assured

    With TSA Quality Standards Framework (QSF) certification and ISO 9001:2015 Quality Management accreditation, we provide the assurance that your monitoring service is delivered to the highest standards of quality, safety, and compliance.

    Our dedicated Quality Assurance Team goes beyond regulated KPIs, applying rigorous internal measures to continuously monitor performance, identify opportunities for improvement, and ensure our service remains reliable, compliant, and responsive to our partners' needs.

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    Full resilience in the event of any emergency

    Our services can be lifesaving and support vulnerable people, so resilience is critical.

    We operate three UK-based monitoring centres, allowing services to continue seamlessly in the event of power outages, severe weather or other major disruptions.

    Each site has a dedicated Business Continuity Plan that is regularly tested and audited through our ISO 9001:2015 certified Quality Management System, ensuring we maintain safe, reliable service delivery when it matters most.

    There are no occasions where we anticipate restricted service.

    Get in touch to discover more

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    Amplius: The power of TEC partnership

    "We wanted a TEC partner that could support us not only with the transition from our previous provider, but also with building more modern, joined up and scalable service for the future.

    Taking Care demonstrated a strong understanding of our operational requirements and residents needs from the outset. Their structured approach to mobilisation, testing and ongoing support has given us confidence throughout the rollout, and we look forward to continuing to develop the service together."

    Charlotte Holley, Assistive Technology Service Department and Quality Manager at Amplius

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