Our products and services
At Taking Care, we believe strong partnerships create the best outcomes for people and communities.
Working for you and with you
Over 35 years' of industry knowledge and established service provisions enables us to confidently deal with the challenges faced in making TEC work for an organisation. Our foundations enable us to work with you to tailor provision to and for national and local priorities.
Our approach ensures reliable, measureable results while giving you the freedom to adopt the TEC services that work best for your teams and the people in your communities.
Our products and services
24/7 monitoring
Our three Emergency Resolution Centres are at the heart of our organisation and can support with your increasing demand for telecare monitoring. Taking Care delivers one of the UK's most trusted and resilient 24/7 Technology Enabled Care monitoring services. With empathetic, highly trained operators, TSA QSF and ISO 9001:2015 QMS accreditation, and an average call answer time of 25 seconds, you'll know your teams and vulnerable people are supported by a compassionate, reliable and responsive service.
Night Owl monitoring service
Our Night Owl service can support your in-house monitoring by handling your emergency calls overnight, out of hours, and during peak demand. It can help you manage mounting service pressures and keep local services sustainable. By working together we can provide a reliable 24/7 monitoring service that integrates smoothly with your service, in a scalable, cost effective, and seamless extension of your service.
Digital migration
The telecare industry is shifting from tried and trusted technology that connects to a traditional analogue telephone line, to digital. The digital migration is at the forefront of our plans and we’re here to guide you through a seamless transition to realise the potential of digital connectivity with minimum disruption. Our Digital Charter has been developed to outline the parameters of our service and how we can best support your with your digital journey.
