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Personal alarms to help you remain independent and healthy for longer
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Positive Outcomes
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Sustaining a
Local Service
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Medical Expertise
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An AXA Company
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How to reduce your alarm monitoring costs

Calculate how much your organisation could save with our Night Owl service.

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Enhancing your Private Pay

Private pay telecare

We are the market leaders in the provision of Technology Enabled Care to individuals who pay for the services themselves (private pay), with years of experience in dealing directly with the customer.

We currently serve 55,000 private pay customers and your customers will receive the same high standard of service as our private pay personal alarm users.


Which approved

Which? approved

Our service has been approved by Which?, the largest consumer body in the UK with over 1.5 million members. This demonstrates we are a recognised and reputable service provider and can be trusted to provide an excellent service that delivers peace of mind.


Unique private pay solution

We can provide a unique private pay 3-in-1 package, which combines the reassurance of a 24/7 personal alarm with two medical services.***

Customers have direct telephone access to qualified nurses and pharmacists. Service users can contact our nurses and speak about any concern, no matter how big or small.

Our nurses specialise in health conditions such as diabetes, hypertension, heart disease and asthma. They can help explain test results and impending treatment and give nutrition advice on recovering from illness.

Our qualified pharmacists are on hand to answer any questions about pills and prescriptions. Our pharmacists advise on queries such as pain management, medication side effects, drug interactions and dosage information.

The total package for 3-in-1 solution for a private payer monitoring arrangement includes:

  • Personal alarm pendant and base unit.
  • Two medical helpline services.***
  • Maintenance and 24/7 monitoring.

These services will bring further support to service users and their carers, whilst reducing impact on other regional services. We also ensure that our services are discussed with all current agencies to prevent duplication.

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Supporting our partners with TEC

TEC partners