Which? Trusted Traders
Approved Service
Personal alarm<br>warranty included
Personal alarm
warranty included
Award winning<br>24/7 service
Award winning
24/7 service
TrustPilot
Rated 4.7 out of 5
on TrustPilot
Falls Risk Score logo

Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

Quote

By gauging small environmental changes, the technology can monitor unique daily patterns and raise a check-in call. Above all, it gives much-needed peace of mind and reassurance for loved ones.

Steve Gates

Managing Director of Taking Care

Reassurance that everything is OK

Perfect if you do not live close to your loved ones and want reassurance or if you worry they may not use a personal alarm.

Taking Care Sense is a proactive system that monitors activity in the home and temperature extremes.

We will raise the alarm when we're notified of a substantial change to the normal pattern of behaviour, for example, if your loved ones are not out of bed and making breakfast as they do normally.

Taking Care Sense provides reassurance if:

  • You do not live close by or cannot visit Mum or Dad every day.
  • Your parents are very proud and independent and do not want to worry you but you want peace of mind.

With the cost of living rising, older people at risk of fuel poverty may switch their heating off in colder months to save money, putting themselves in danger. The device senses temperature extremes so it can also flag if the use of heating is being reduced to family members.

Quote

The first 48 hours it’s in someone’s kitchen, it maps out their typical level of activity, so every time they boil a kettle, wash the dishes or open a window that event is picked up through the device. If that behaviour deviates, the system will send an alert out.

Emma Mahy

Founder of IoT Solutions Group Ltd

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on Trustpilot logo.

How Taking Care Sense works

Taking Care Sense does not have an emergency button like a personal alarm. Instead, it provides a layer of comfort and protection, so if anything out of the ordinary takes place, we will share that information with nominated contacts.

Sensors detect activity

A small, discreet sensor is placed in the kitchen that monitors the atmosphere and activity levels in the room. There are no cameras, microphones, wires or power cables.

Sensors detect movement and temperature

If the sensor detects a change in daily activity or the room temperature drops, an alert is automatically sent to Taking Care.

The sensor sends an emergency alert

The Taking Care Resolution Team will investigate and make a well-being call to check your loved ones are OK within 4 hours of being notified of a major change.

Taking Care contact family members

If there is no response we will call a nominated person such as a family member or friend who can then arrange to check on the household to make sure all is well.

Start your 30-day risk-free home trial

Try Taking Care Sense with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.

Add Taking Care Sense to your personal alarm order

Pay Monthly

£9.99

per month (exc VAT)

£11.99 inc VAT

  • One-off £9.99 set up fee (£11.99 inc VAT)
Or Pay Annually

£119.88

per year (exc VAT)

£143.86 inc VAT

  • One-off £9.99 set up fee (£11.99 inc VAT)

The Taking Care Sense will be added to your chosen alarm package. Browse our personal alarms.

Or order as a standalone solution

Pay Monthly

£15.99

per month (inc VAT)

Buy now

  • Free delivery
  • 12 month warranty
  • One-off £29.99 set up fee
Pay Annually

£191.88

per year (inc VAT)

Buy now

  • Free delivery
  • 12 month warranty
  • One-off £29.99 set up fee

Image gallery

Taking Care Sense is a small, self-powered box that sits in the kitchen. It monitors how many times your loved one has been into the room, as well as temperature extremes.

An additional layer of reassurance

Add Taking Care Sense to a personal alarm package for the equivalent of just £2.31 per week.

Alternatively, order Taking Care Sense as a standalone solution if you do not need a personal alarm.

Simple and unobtrusive

Simply remove Taking Care Sense from the box, place it on a kitchen shelf or cabinet and forget about it. There are no cameras or microphones so privacy is maintained.

No need to press a button to get help

Unlike a personal alarm, there is no pendant that your loved one needs to remember to wear or charge.

Automatically learns patterns of behaviour

Artifical Intelligence (AI) platform analyses the data from Taking Care Sense so changes in activity are not missed.

Monitored by Taking Care

If there is something that needs attention, we are alerted and will let you know. You can swiftly respond to issues, reducing the risk of your loved one being left unattended for long periods of time.

No cables to connect

Taking Care Sense is self-powered with a 3-year battery life. There are no cables or antennae. When the battery needs replacing, we will be alerted and send you a replacement device.

No wiring or Wi-Fi needed

Taking Care Sense uses a dedicated nationwide network, similar to a mobile phone network. It does not rely on Wi-Fi or use a SIM card that needs topping up. All network costs are included in the subscription.

What's included in your subscription

Here’s what you get with Taking Care Sense.

What's included

With your subscription

  • Taking Care Sense monitoring and well-being checks
  • All network costs are included
  • 30-day money-back guarantee
  • Free lifetime warranty and repair, including if the battery charge runs low

In the box

  • Taking Care Sense device
  • User guide

Free delivery

  • Free delivery, normally within 2 working days
  • Your Taking Care Sense will fit through the letterbox and you won't need to sign for the delivery

Taking Care Sense

Specifications

  • 3 year battery life with an automatic shipment of the replacement device
  • 86mm x 86mm x 26mm (width x length x depth)
  • No mains power needed
  • No internet connection or Wi-Fi needed

Paying for your subscription

The subscription for Taking Care Sense is collected by Direct Debit.

Ordering online

When ordering online, choose how you would like to pay the set-up cost and first subscription payment:

  • You can either pay by debit/credit card and set up the Direct Debit instruction later.
  • Or you can choose to include the set-up cost in your first Direct Debit payment.
  • Once your order is confirmed, please complete the Direct Debit form.
  • Your order confirmation email will also include a link to the Direct Debit form, in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Which Trusted Trader approved

Ordering by telephone

If you prefer to order by telephone, call 0800 085 7371, Monday - Friday, 8am - 6pm.

The Sales Advisor will take your Direct Debit details during the call.

Do I pay VAT?

You will need to pay VAT if ordered without a personal alarm

When ordered as a standalone product, Taking Care Sense does not qualify for VAT exemption under UK government rules because it does not include a personal alarm.

You may not need to pay VAT if ordered with a personal alarm

If you, or the person who will be using the service, are buying Taking Care Sense with a personal alarm you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their personal alarm orders because they have a condition that requires regular medication or are registered disabled.

If you think you qualify as VAT exempt, you can select this option when ordering online. We'll ask you to provide some details and take care of the rest for you.

For the purposes of VAT relief, you are chronically sick or disabled if:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect on your ability to carry out everyday activities.
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
  • You have a terminal illness.

Provided below are examples of medical conditions which may be applicable:

Alzheimers Endocarditis
Addison's disease Epilepsy
Angina Gastro-oesophageal Reflux Disorder
Ankylosing Spondylitis Glaucoma
Arthritis Haemophilia
Asthma Hypertension
Benign Prostate Hypertrophy Hypothyroidism
Bronchiectasis Inflammatory Bowel Disease
Cancer Motor Neuron Disease
Cardiac Arrhythmias Multiple Sclerosis
Cardiac failure Myasthenia Gravis
Cardiomyopathy Osteoarthritis
Chronic Bronchitis Osteoporosis
Chronic Obstructive Airways Disease Paget's disease
Chronic Obstructive Pulmonary Disorder Pancreatic Disease
Chronic Renal Disease Paraplegia
Chronic Urinary Tract Infection Parkinson's disease
Coronary Artery Disease Peptic Ulcers
Crohn's Disease Peripheral Vascular Disease
Cryoglobinaemia Pituitary Adenomas
Cystic Fibrosis Psoriasis
Deep Vein Thrombosis Psychosis
Dementia Quadriplegia
Dermatomyositis Rheumatoid Arthritis
Diabetes Stroke
Diverticulitis Systemic Lupus Erythematosus
Dysrhythmia Thrombocytopaenia
Dystonia Thyroid Disorder
Emphysema Transient Ischaemic Attack
Ulcerative Colitis

Frequently asked questions

  • Do I need nominated contacts to use Taking Care Sense?

    Yes. Taking Care Sense is not an emergency device so we will not be able to call the Emergency Services if an issue is detected. Therefore, it is vital we have the contact details of at least one person. 

  • How can I provide you with the details of the nominated contacts?

    Once you have submitted your order, you will receive an email with a link to an online account setup form. Please complete and submit this form so we know who to contact in an emergency. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

    We’ll also ask for some other details so we can provide the best possible response, including medical details and your key safe code and location, if you have one.

  • How quickly will you alert me if an issue is detected?

    Taking Care's Resolution Team will call the household to check they are OK within 4 hours of receiving an alert. Should a change to the usual pattern of daily living activity occur overnight (after 10pm) we will call from 8am the following morning to check that all is well.

    If there is no response, we will call a nominated person such as a family member or friend who can then arrange to check on the household to make sure all is well.

  • What size is Taking Care Sense?

    It is small and discrete, measuring just  86mm wide x 86mm long x 26mm deep. Your Taking Care Sense package is small enough to fit through a letterbox so there is no need to wait in for the delivery.

  • How long does the battery last?

    Depending on use, the factory fitted lithium battery will last for over 3 years. We are notified automatically when the battery is running low and will send you a replacement device free of charge. 

  • How will I know if the battery needs replacing?

    We will be automatically alerted and will send you a replacement device free of charge. All you will need to do is take the replacement device out of the box and place it on the shelf. 

  • How do I know if Taking Care Sense is working correctly?

    There are no flashing lights or audible alarms with Taking Care Sense. Don't worry though, if the device stops working or there is an error then we are automatically alerted. 

  • Does Taking Care Sense use Wi-Fi or a mobile network?

    You don't need Wi-Fi or broadband to use Taking Care Sense. Instead, it uses a special low-power wide-area network (called LPWAN). This is a collection of wireless technologies and networks specifically designed for low powered devices like Taking Care Sense that send small amounts of data. There's no SIM card to top-up or extra mobile network costs.

  • How do I set up Taking Care Sense?

    Setting up Taking Sense is a simple process that takes less than 5 minutes. Taking Care Sense should be placed in the kitchen, on top of a cabinet or shelf and out of direct sunlight. A user guide is included with your order.

  • What does Taking Care Sense detect?

    Taking Care Sense learns the user’s behaviour patterns through changes in temperature extremes and the room environment. Typical behaviour patterns are recorded based on the use of a kettle, washing up, windows and doors being opened and use of the central heating.

  • Can Taking Care Sense be placed in any room?

    No, it should be placed in the kitchen, on top of a cabinet or shelf and out of direct sunlight so it can detect environmental changes based on activity. 

  • Do I own Taking Care Sense?

    No, Taking Care Sense is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a Freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

  • What's included in the subscription?

    The subscription includes 24-hour monitoring by our Resolution Team. We have three UK based Emergency Resolution Centres so you can feel reassured that help is available any time of the day or night.

Why choose Taking Care?

We've been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

  • Award-winning 24/7 Emergency Resolution
  • The first Which? approved personal alarm provider in the UK
  • Alarm calls answered within 6.2 seconds on average
  • Rated ‘excellent’ on Trustpilot with an average personal alarm customer review of 4.7/5
  • Part of AXA Health, with 75 years of experience in providing healthcare products and services.

We undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing 24-hour monitoring.

We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

Trusted by our alarm users and their families

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on .

Read more reviews on Trustpilot logo

Have you considered a personal alarm?

With a personal alarm, there is always a way to call for help in an emergency such as a fall.

You can add Taking Care Sense to your personal alarm order for the equivalent of just £2.31 per week.

Choose from a range of personal alarms that work in the home and garden or out-and-about.

Compare personal alarms

Personal alarms
Key safe

Add a key safe to your personal alarm order for £65.99

If assistance is needed, it’s reassuring to know that family, carers, and if necessary, the emergency services can quickly gain access to the home.

A key safe is a secure, weatherproof box for storing a set of keys outside the home.

If you order a key safe, please have a spare key ready to store in it.

Key safes

Start your 30-day risk-free home trial today*

Order today with free delivery.

Order online