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Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

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By gauging small environmental changes, the technology can monitor unique daily patterns and raise a check-in call. Above all, it gives much-needed peace of mind and reassurance for loved ones.

Steve Gates

Managing Director of Taking Care

Reassurance that everything is OK

Perfect if you do not live close to your loved ones and want reassurance, or if you worry they might not use a wearable alarm.

Taking Care Sense is a proactive system that monitors activity in the home as well as low temperature extremes.

We'll raise the alarm when we're notified of a substantial change to the normal pattern of behaviour. For example, if your loved ones are not out of bed and making breakfast as they do normally, the elderly monitoring system will alert us.

Taking Care Sense provides reassurance if:

  • You do not live close by or cannot visit them every day.
  • Your parents are very independent and do not want to worry you, but you want peace of mind when you’re not with them.
  • You can also receive a weekly email summary to help manage your loved one’s wellbeing by reviewing changes in their activity and room temperature in the kitchen.

With the cost of living rising, older people at risk of fuel poverty may switch their heating off in colder months to save money, putting themselves in danger.

Our home monitoring system for elderly people senses low temperatures so if the use of heating is being reduced, this can be flagged to family members.

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The first 48 hours it’s in someone’s kitchen, it maps out their typical level of activity, so every time they boil a kettle, wash the dishes or open a window that event is picked up through the device. If that behaviour deviates, the system will send an alert out.

Emma Mahy

Founder of IoT Solutions Group Ltd

We've supported over ¼ million people and their families with personal alarms.
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How Taking Care Sense works

Taking Care Sense does not have an emergency button like a personal alarm. Instead, our elderly monitoring system provides a layer of comfort and protection, so if anything out of the ordinary takes place, we will share that information with nominated contacts.

Sensors detect activity

A small, discreet sensor is placed in the kitchen that monitors the atmosphere and activity levels in the room. There are no cameras, microphones, wires or power cables.

Sensors detect movement and temperature

If the sensor detects a change in daily activity, an alert is automatically sent to Taking Care.

The sensor sends an emergency alert

The Taking Care Resolution Team will investigate and make a well-being call to check your loved ones are OK.

Taking Care contact family members

If there is no response we will call a nominated person, such as a family member or friend, who can then arrange to check on the household to make sure all is well.

30-day money back guarantee

Try Taking Care Sense with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.

Add Taking Care Sense to your personal alarm order

Pay Monthly


per month (exc VAT)

£13.79 inc VAT

  • One-off £9.99 set up fee (£11.99 inc VAT)
Or Pay Annually


per year (exc VAT)

£165.46 inc VAT

  • One-off £9.99 set up fee (£11.99 inc VAT)

The Taking Care Sense will be added to your chosen alarm package. Browse our personal alarms.

Or order as a standalone solution

Pay Monthly


per month (inc VAT)

Buy now

  • Free next working day delivery
  • 12 month warranty
  • One-off £29.99 set up fee
Pay Annually


per year (inc VAT)

Buy now

  • Free next working day delivery
  • 12 month warranty
  • One-off £29.99 set up fee

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Taking Care Sense is a small, self-powered box that sits in the kitchen. It monitors how many times your loved one has been into the room, as well as low temperature extremes.

An additional layer of reassurance

Add Taking Care Sense to one of our alarm packages for the equivalent of just £2.65 per week (£3.18 including VAT).

Alternatively, order Taking Care Sense as a standalone home monitoring system for elderly loved ones if you do not need a personal care alarm.

Simple and unobtrusive

Simply remove Taking Care Sense from the box, place it on a kitchen shelf or cabinet and forget about it. There are no cameras or microphones, so privacy is maintained.

No need to press a button to get help

Unlike a traditional elderly alarm, there is no pendant that your loved one needs to remember to wear or charge.

Automatically learns patterns of behaviour

Artificial Intelligence (AI) platform analyses the data from Taking Care Sense, so changes in activity are not missed.

Monitored by Taking Care

If the home monitoring system detects a change in activity that needs attention, we are alerted and will call the home. If there is no response, we will then call the nominated contacts. You can swiftly respond to issues, reducing the risk of your loved one being left unattended for long periods of time.

For low temperature alerts, we will call the nominated contacts.

Weekly email summary

A weekly email summary helps you to manage your loved one’s wellbeing. It shows the amount of activity detected in the kitchen, as well as the time of the first and last activity, so you can identify any changes to daily routine.

The email also shows the lowest and highest temperature in the kitchen each day so you can ensure your loved one is not at risk from cold weather, insufficient use of heating, heatwaves or other causes of temperature extremes.

No cables to connect, wiring or Wi-Fi needed

Taking Care Sense is self-powered with a 3-year battery life. There are no cables or antennae. When the battery needs replacing, we will be alerted and send you a replacement device.

It uses a dedicated nationwide network, similar to a mobile phone network. It does not rely on Wi-Fi or use a SIM card that needs topping up. All network costs are included in the subscription.

What's included in your subscription

Here’s what you get with Taking Care Sense.

What's included

With your subscription

  • Taking Care Sense monitoring and well-being checks
  • Weekly email summary of activity and temperature extremes
  • All network costs are included
  • 30-day money-back guarantee
  • Free lifetime warranty and repair, including if the battery charge runs low

In the box

  • Taking Care Sense device
  • User guide

Free delivery

  • Free next working day delivery in England and Wales for orders received before 1pm, Monday – Friday
  • 48-hour delivery for other areas

Taking Care Sense


  • 3 year battery life with an automatic shipment of the replacement device
  • 86mm x 86mm x 26mm (width x length x depth)
  • No mains power needed
  • No internet connection or Wi-Fi needed

Paying for your subscription

The subscription for Taking Care Sense is collected by Direct Debit.

Ordering online

When ordering online, choose how you would like to pay the set-up cost and first subscription payment:

  • You can either pay by debit/credit card and set up the Direct Debit instruction later.
  • Or you can choose to include the set-up cost in your first Direct Debit payment.
  • Once your order is confirmed, please complete the Direct Debit form.
  • Your order confirmation email will also include a link to the Direct Debit form, in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Our UK-based 24-hour Emergency Resolution Team has a proven track record of finding people with dementia.

Ordering by telephone

If you prefer to order by telephone, call 0800 085 7371, Monday – Friday, 9am - 6pm.

The Sales Advisor will take your Direct Debit details during the call.

Do I pay VAT?

You will need to pay VAT if ordered without a personal alarm

When ordered as a standalone product, Taking Care Sense does not qualify for VAT exemption under UK government rules because it does not include a personal alarm.

You may not need to pay VAT if ordered with a personal alarm

If you, or the person who will be using the service, are buying Taking Care Sense with a personal alarm you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their personal alarm orders because they have a condition that requires regular medication or are registered disabled.

If you think you qualify as VAT exempt, you can select this option when ordering online. We'll ask you to provide some details and take care of the rest for you.

For the purposes of VAT relief, you are chronically sick or disabled if:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect on your ability to carry out everyday activities.
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
  • You have a terminal illness.

Provided below are examples of medical conditions which may be applicable:

Alzheimers Endocarditis
Addison's disease Epilepsy
Angina Gastro-oesophageal Reflux Disorder
Ankylosing Spondylitis Glaucoma
Arthritis Haemophilia
Asthma Hypertension
Benign Prostate Hypertrophy Hypothyroidism
Bronchiectasis Inflammatory Bowel Disease
Cancer Motor Neuron Disease
Cardiac Arrhythmias Multiple Sclerosis
Cardiac failure Myasthenia Gravis
Cardiomyopathy Osteoarthritis
Chronic Bronchitis Osteoporosis
Chronic Obstructive Airways Disease Paget's disease
Chronic Obstructive Pulmonary Disorder Pancreatic Disease
Chronic Renal Disease Paraplegia
Chronic Urinary Tract Infection Parkinson's disease
Coronary Artery Disease Peptic Ulcers
Crohn's Disease Peripheral Vascular Disease
Cryoglobinaemia Pituitary Adenomas
Cystic Fibrosis Psoriasis
Deep Vein Thrombosis Psychosis
Dementia Quadriplegia
Dermatomyositis Rheumatoid Arthritis
Diabetes Stroke
Diverticulitis Systemic Lupus Erythematosus
Dysrhythmia Thrombocytopaenia
Dystonia Thyroid Disorder
Emphysema Transient Ischaemic Attack
Ulcerative Colitis

Frequently asked questions

  • Do I need nominated contacts to use Taking Care Sense?

    Yes. Taking Care Sense is not an emergency device so we will not be able to call the Emergency Services if an issue is detected. Therefore, it is vital we have the contact details of at least one person. 

  • How can I provide you with the details of the nominated contacts?

    If you order online or by telephone and provide an email address, you will receive an email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your Taking Care Sense.

    Please return either form so the Resolution Team know who to contact. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

    We’ll also ask for some other details so we can provide the best possible response, including medical details and your key safe code and location, if you have one.

  • How quickly will you alert me if an issue is detected?

    Taking Care Sense monitors activity patterns and the home environment 365 days of the year. When Taking Care's Resolution Team are notified of a change to the usual pattern of daily living activity, they will call the household between 8am and 10pm (365 days a year). If there is no response, Taking Care’s Resolution Team will call a nominated person such as a family member or friend who can then arrange to check on the household to make sure all is well.

    If the temperature is below 14 degrees for a 12-hour period, the Resolution Team will call next of kin between 9am to 5pm (Monday to Friday not including Bank Holidays).

  • What does the weekly email summary show?

    The weekly email summary shows by day:

    The time of the first and last activity detected in the kitchenThis information helps you to identify changes to your loved one’s morning or night-time routine.

    The number of times activity was detected in the kitchenThis shows how many times your loved one has gone into the kitchen each day, for example to eat or drink. Changes in activity may indicate a change in health or wellbeing that you may not be aware of. Daytime and night-time activity is shown in the email.

    Lowest temperature in the kitchenOlder adults are more sensitive to extreme temperatures. Taking Care Sense monitors the temperature in the kitchen where it is placed. Low temperatures may be linked to a decrease in the use of heating or a window or door left open. The summary may be particularly useful if you are concerned about fuel poverty or insufficient use of central heating.

    Highest temperature in the kitchenHigh temperatures can be a risk to health in warmer months. High temperatures may also indicate central heating systems are not working correctly or other heat sources have been left on.

  • How do I receive the weekly email summary?

    The weekly email summary will be sent to any nominated contacts that you provide with an email address. Once you have submitted your order, you will receive an email with a link to an online account setup form. Complete this form with details of nominated contacts and their email addresses. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

  • What does Taking Care Sense detect?

    Taking Care Sense learns the user’s behaviour patterns through changes in room environment and temperature. Typical behaviour patterns are recorded based on the use of a kettle, washing up, windows and doors being opened and use of the central heating.

  • What size is Taking Care Sense?

    It is small and discrete, measuring just  86mm wide x 86mm long x 26mm deep. If you order the standalone Taking Care Sense, the package is small enough to fit through a letterbox so there is no need to wait in for the delivery.

  • How long does the battery last?

    Depending on use, the factory fitted lithium battery will last for over 3 years. We are notified automatically when the battery is running low and will send you a replacement device free of charge. 

  • How will I know if the battery needs replacing?

    We will be automatically alerted and will send you a replacement device free of charge. All you will need to do is take the replacement device out of the box and place it on the shelf. 

  • How do I know if Taking Care Sense is working correctly?

    There are no flashing lights or audible alarms with Taking Care Sense. Don't worry though, if the device stops working or there is an error then we are automatically alerted. 

  • Does Taking Care Sense use Wi-Fi or a mobile network?

    You don't need Wi-Fi or broadband to use Taking Care Sense. Instead, it uses a special low-power wide-area network (called LPWAN). This is a collection of wireless technologies and networks specifically designed for low powered devices like Taking Care Sense that send small amounts of data. There's no SIM card to top-up or extra mobile network costs.

  • How do I set up Taking Care Sense?

    Setting up Taking Sense is a simple process that takes less than 5 minutes. Taking Care Sense should be placed in the kitchen, on top of a cabinet or shelf and out of direct sunlight. A user guide is included with your order.

  • Can Taking Care Sense be placed in any room?

    No, it should be placed in the kitchen, on top of a cabinet or shelf and out of direct sunlight so it can detect environmental changes based on activity. 

  • Do I own Taking Care Sense?

    No, Taking Care Sense is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a Freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

  • What's included in the subscription?

    The subscription includes 24-hour monitoring by our Resolution Team. We have three UK based Emergency Resolution Centres so you can feel reassured that help is available any time of the day or night.

Why choose Taking Care?

We've been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms.

  • Award-winning 24/7 Emergency Resolution
  • The first Which? approved personal alarm provider in the UK
  • We aim to answer alarm calls within 30 seconds
  • Rated ‘excellent’ on Trustpilot
  • Part of AXA Health, with over 75 years’ experience of providing healthcare products and services.

We undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

Unlike other providers, we do not outsource our Emergency Resolution staff and we have three UK-based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

Trusted by our alarm users and their families

We've supported over ¼ million people and their families with personal alarms.
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Have you considered a personal alarm?

With a personal alarm, there is always a way to call for help in an emergency such as a fall.

You can add Taking Care Sense to your personal alarm order for the equivalent of just £2.31 per week.

Choose from a range of personal alarms that work in the home and garden or out-and-about.

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Personal alarms
Key safe

Add a key safe to your personal alarm order for £65.99

If assistance is needed, it’s reassuring to know that family, carers, and if necessary, the emergency services can quickly gain access to the home.

A key safe is a secure, weatherproof box for storing a set of keys outside the home.

If you order a key safe, please have a spare key ready to store in it.

Key safes

30-day money back guarantee

Try Taking Care Sense with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.
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