Taking Care Sense

• You will need to provide us with nominated contacts that we can call if an issue is detected. Other than that, there are no additional requirements to use Taking Care Sense.
• Taking Care Sense is not an emergency device, so we will not be able to call the Emergency Services if an issue is detected. Therefore, it is vital we have the contact details of at least one person. 
• You don't need Wi-Fi or broadband to use Taking Care Sense. Instead, it uses a special low-power wide-area network (called LPWAN). This network is a collection of wireless technologies specifically designed for low-powered devices, like Taking Care Sense, that send small amounts of data.
• There's no SIM card to top-up or extra mobile network costs.

• Delivery is free and includes next working day delivery for orders received by 1pm, Monday – Friday to postcodes in England and Wales.
• For areas of the UK where we are unable to deliver within 24 hours, a 48-hour delivery is offered instead.
• Your Taking Care Sense will fit through the letterbox, and you won't need to sign for the delivery or wait at home for a courier.

This depends on whether your order Taking Care Sense as a standalone solution or as part of a personal alarm package:

• If you are ordering Taking Care Sense as a standalone solution that is not part of a personal alarm package then you will need to pay VAT. This is because when ordered as a standalone product, Taking Care Sense does not qualify for VAT exemption under UK government rules because it does not include a personal alarm.
• If you are buying Taking Care Sense with a personal alarm you may be eligible for VAT exemption if you, or the person who will be using the service, have a condition that requires regular medication or are registered disabled. 

There are a couple of things you will need to do after placing your order:

• Complete the Direct Debit form. A link will be provided on the confirmation page and in your order confirmation email
• Fill in the online account setup form with:
  • Medical details (to arrange appropriate help in an emergency)
  • Emergency contacts (names, addresses, phone numbers, keyholder status)
  • Key safe details (code and location if you have one)

When ordering online:

• Pay the set-up fee and first subscription with a debit or credit card.
• Complete the Direct Debit form linked from the confirmation page and order confirmation email for the ongoing subscription.

If ordering by phone, our advisor will help you set it up. 

If someone else is paying the subscription, they can use the link in your email or call Customer Services.

• You can pay the set-up cost and first subscription when you order.
• The person paying the ongoing subscription can complete the Direct Debit form or call Customer Services on freephone 0800 085 7371. Lines are open Monday - Friday, 9am - 5pm.

• Online: Use the account setup link in your order confirmation email.
• By post: Complete the form in your welcome pack.
• By phone: Call freephone 0800 023 4301, Monday – Friday, 9am – 5pm.

• You can return your Taking Care Sense for free within 30 days for a full refund.
• We’ll arrange a return via an Evri ParcelShop or courier collection.

No, Taking Care Sense is rented from us for the duration of your contract. 

If it develops a fault, we’ll repair or replace it for free.

When you no longer need the service, we’ll arrange a free return via an Evri ParcelShop or courier collection.