Medical, medication and wellbeing

As part of AXA Health, we can provide healthcare expertise and insight that other TEC providers cannot.

Qualified nurses available 24/7
Expert healthcare advice
Prevent unnecessary hospital re-admissions

Medical support line***

Expert help, any time of the day or night

Our qualified nurses are available 24/7 and are available to talk about any concern, big or small. Our nurses are specialists in conditions such as diabetes, hypertension, and heart disease. They expertly deal with queries relating to minor injuries, pain management, and general health concerns.

This service helps put people’s minds at rest whenever they have a concern about their health or wellbeing. Perhaps they’ve just left hospital, or been diagnosed with a new illness? They may want to find out how to manage their condition and how it might affect them in the future.

Calls to this medical support helpline are not triaged – the first contact is with a clinician, not a call agent.

Customer mini-case study

“Mr D called us this year. He’s 87 years old and rang because he was concerned about a hip replacement operation. We helped him understand how long he would be in hospital, what would happen after the operation, and what risks were involved.”

Medication Information Service***

Expert advice means fewer trips to the GP

Our qualified pharmacists are on hand to answer questions about medication and prescriptions. They can respond quickly to queries including side effects, drug interactions and dosage information. They can also provide guidance on treating common ailments and managing pain with over-the-counter remedies.

Customer mini-case study

“Mrs B and her elderly mother called the Medical Information Service as they were both concerned about the medication the mother was on. Some of the pills seemed to be conflicting with one another. They spoke to one of the pharmacists who was able to go through each of the pills and advise where there were any potential issues.”

Wellbeing Calls

Prevent unnecessary hospital re-admissions

A regular chat on the phone can make a big difference to those who live alone, especially if they are worried or not feeling well. A regular call to see how they are, listen to any concerns, and with permission if they choose, we will make sure their family is kept fully up-to-date, closing the loop in a circle of care.

This service can also be used as a post-discharge call service to prevent unnecessary hospital re-admissions. After illness or injury, many older people find it difficult to get back to normal wellness. We can introduce pro-active outbound calls, these include companionship conversations, recovery checks and social signposting.

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