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Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
TrustPilot
Rated 4.8 out of 5
on TrustPilot

Taking Care Anywhere

A revolutionary personal alarm to keep you safe

Special offer: Get 6 weeks free

Whether you are heading to the shops, walking in the park or visiting friends, Taking Care Anywhere has your safety covered every step of the way.

Buy now

Over 70,000 happy customers. Read our Trustpilot logo reviews.

GPS fall detector in hand

The pendant works in your home, garden and out and about. It includes fall detection and is location aware so we always know where you are calling from in an emergency.

Or if you need help, press the pendant to call us anytime, day or night. We'll speak to you directly through the pendant.

Your pendant will automatically call our Emergency Resolution team if you fall.

We'll call friends, family or the emergency services if you need further help.

Have the confidence to remain active

Taking Care Anywhere combines the reliability of an in-home personal alarm with fall detection and the flexibility of a GPS alarm, giving you peace of mind everywhere you go.

This is one of the most advanced personal alarm solutions on the market, and exclusive to Taking Care. Our Taking Care Anywhere package comes in two parts:

  • An attractive and stylish, rechargeable location aware GPS pendant with fall detection** and a built-in speaker and microphone.
  • An in-home digital alarm unit that just needs to be plugged into the mains power socket.

Taking Care Anywhere is simple to use, with easy to follow voice set-up. You or your loved one are totally protected anytime, anywhere. When activated by a simple press of the button, or the detection of a fall, the alarm sends an alert along with your location to our UK-based Emergency Resolution Centre.

Our caring Emergency Resolution team will reassure you and make sure you get the help you need quickly and efficiently.

Enter discount code TCS-8078 when ordering online to get the first 6 weeks monitoring free.*

What's included with Taking Care Anywhere
Couple walking with GPS fall alarm

What our customers say...

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How Taking Care Anywhere works

A revolutionary personal alarm to keep your loved ones safe. At home. Out and about. Anywhere.

  • Wear the location aware GPS pendant at all times so you can get help at home, in the garden or out and about.
  • The location aware GPS pendant will automatically detect if you fall or trip and will alert us. It also sends your location immediately so we know where you are.
  • If you are in distress, feel unwell or need help in any emergency, press the pendant's SOS button to speak to the 24-hour Emergency Resolution team.
  • If further help is needed, the Emergency Resolution team will call your contacts or the emergency services.
  • Both the location aware GPS pendant and the alarm unit connect to the mobile phone network. There are no phone bills or extra charges as everything is included.
  • You will also receive a free backup pendant that works in the home and garden. For extra peace of mind, you can use it when your location aware GPS pendant is charging to call us from your home or garden. 

This life-saving service is provided by three UK-based Emergency Resolution Centres with an average response time of just 5 seconds.

Please note: Your GPS pendant must be worn around the neck for the fall detection to work. This must be turned off if you have a pacemaker. Although advanced technology is used to detect a fall, the pendant has been designed to detect only serious falls with a heavy impact.  

Buy now     Download brochure

Couple sat wearing GPS fall detector pendant

Features and benefits

Works anywhere in the UK

Works anywhere in the UK

Use the location aware GPS pendant at home, in the garden or on holiday. The pendant is water resistant and sturdy so you can wear it with confidence, even in the shower or on a rainy day walk! 

Easy to use pendant

Easy to use pendant

With a built-in microphone and speaker for two-way conversation, you can talk with the Emergency Resolution team through the location aware GPS pendant if you need help.

Fall detection

Fall detection

The location aware GPS pendant detects serious falls and automatically calls our Emergency Resolution team. The clever technology reduces false alarms that may be triggered by walking or moving around.

GPS Location Aware

GPS Location Aware

When an alarm call is triggered, the GPS pendant will send coordinates to our Emergency Resolution team. We will know where you are, even if you are unable to talk, so we can quickly direct help to you.

Stylish wearable options

Stylish wearable options

The location aware GPS pendant is small and lightweight. It comes with a hypoallergenic chain to wear around the neck, or a split ring to wear on a belt or keyring.

Easy to charge

Easy to charge

The location aware GPS pendant's battery will last one to two months with standard use. When the battery is low, a voice message will remind you to charge it. Place the pendant on the USB charger to recharge the battery in just 3 to 5 hours.

Free backup pendant

Free backup pendant

No telephone landline is needed to use the location aware GPS pendant, alarm base unit or the backup pendant. A pre-fitted multi-network SIM is included in your set-up and subscription cost.

Get help 24 hours a day

Get help 24 hours a day

Press the SOS button on your GPS or backup pendant, or on the alarm base unit, to be quickly connected to our friendly Emergency Resolution team, any time of the day or night.

Taking Care Anywhere prices

Monthly subscription plan

Enter discount code TCS-8078 when ordering the monthly plan to get the first month alarm monitoring free.

You won't be billed for the monthly alarm monitoring subscription until 6 weeks after you sign-up, unless you cancel within the first 30 days. *

One-off registration fee £70
(£84 including VAT)
Monthly subscription £25.99
(£31.19 including VAT)
Delivery Free
Lifetime warranty Free

 


Annual subscription plan

Get 10% off and save £37.43 including VAT with the annual plan.

One-off registration fee £70
(£84 including VAT)
Annual subscription £280.69
(£336.85 including VAT)
Delivery Free
Lifetime warranty Free

 


Taking Care Anywhere includes a 30 day money back guarantee if you change your mind or are not fully satisfied.

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You may not need to pay VAT on your personal alarm
If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders - find out more.

If you think you qualify as VAT exempt, you can select this option when ordering online and we'll ask you to provide some details.

How to pay for your subscription
The subscription for the monitoring service is paid by Direct Debit.

1. Click Buy Now to choose the monthly or annual subscription plan.

2. You can choose how you would like to pay the set-up cost and first subscription payment.

You can either pay by debit/credit card and set-up the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

3. Once your order is confirmed, please complete the Direct Debit form.

4. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Frequently asked questions

  • What does my Taking Care Anywhere order include?

    You will receive the location aware GPS pendant with a hypo-allergenic stainless steel chain so it can be worn as a pendant, and a split ring which enables the pendant to be attached to a key ring, belt clip or lanyard. Your order will include a wireless charger with cable and plug for the location aware GPS pendant. You will also receive a backup pendant, alarm base unit and easy-to-follow user guide that will show you how to set-up and use your Taking Care Anywhere.

  • I have a pacemaker. Can I wear the Taking Care Anywhere GPS alarm pendant?

    If you have a pacemaker you cannot wear Taking Care Anywhere as a pendant and fall detection will need to be turned off. Instead, attach the location aware GPS pendant to the supplied split ring, which can be attached to a belt clip or keys. The location aware GPS pendant must be kept at a minimum distance of 25cm from your pacemaker at all times. If you have any questions or concerns, we're happy to help. Call 0800 085 7371, Monday to Saturday 8am - 8pm, to speak to an advisor.

  • Does the GPS pendant work anywhere?

    The GPS pendant does not track your location all the time. It will send coordinates of it's location when an alarm call is sent.

    The location aware GPS will work anywhere in the UK where there  is a 3G cellular network to communicate. A GPS satellite network must be available for the GPS pendant to determine its location. GPS technology can be affected by certain atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites. Your location information may not be available if the GPS satellites are unavailable or the GPS signal is blocked. The GPS pendant will play a voice message to provide the status of the cellular coverage and inform you when it conducts a GPS location check.  The GPS pendant will not work outside of the UK.

  • Does the GPS pendant track my location at all times?

    No, the location aware GPS pendant does not continuously track your location. Our Emergency Resolution team will only be aware of your location after an alert has been sent and you have been connected to us, either as a result of a fall being detected or when you hold down both buttons on your alarm pendant to make an alarm call.

  • Does the location aware GPS pendant detect all falls?

    The GPS pendant uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. There are types of falls that are less likely to trigger the automatic fall detection such as falling into an object that breaks your fall or falling from an object that is not average standing height. 

  • What happens if a fall is not detected?

    While every effort is made to detect a significant fall from standing, there are circumstances where your location aware GPS pendant may not automatically activate. If you are able to press both buttons on your  location aware GPS pendant at the same time to activate a call for help to our Emergency Resolution team then you should do so. 

  • What is the size and weight of the location aware GPS pendant?

    It is 67mm x 47mm x 13.5mm (L x W x H). It weighs 33g excluding attachment method (chain or split ring).

  • How long does the location aware GPS pendant battery last?

    The pendant’s battery will last one to two months with standard use before it needs to be recharged. Voice messages and lights indicate when battery is low, approximately 20% capacity. The low battery is reported automatically to the Emergency Resolution Centre. Please note, the pendant’s battery will need to be charged after an emergency activation.

  • How do I charge the location aware GPS pendant?

    Simply place the GPS pendant on the wireless charging system. The pendant will illuminate blue to show that it is charging and green when it is fully charged. The charging system comes with a cable and mains plug.

  • Are the GPS and backup pendants water resistant?

    Yes. We would encourage you to wear the location aware GPS pendant (also known as the GO) in the shower where slips are most likely to occur.

    The back up pendant (also known as the PEARL) is water resistant and can be worn in the bath and shower. 

  • When should I use the backup pendant?

    The backup pendant is included for free and some customers like to wear it at home and in the garden when they are charging their location aware GPS pendant. We recommend you wear the GPS pendant whenever possible because it works out and about and includes a fall detection.

  • Should I wear both the GPS and backup pendant at the same time?

    We recommend customers wear the location aware GPS pendant whenever they can and only wear the backup pendant when the GPS pendant is charging.

  • How long does the battery in the backup pendant last?

    It has a 5-year battery life with typical use. A low battery report is automatically sent to our Emergency Resolution Centre when the backup pendant battery reaches 20% capacity. When the battery needs replacing, we will send you a replacement backup pendant for free.

  • Does the backup pendant work in the garden?

    The backup pendant will work up to 300 metres  / 98 ft from the alarm base unit so it should work in your garden. As part of the set-up process, we will guide you through a range test so you can be confident the backup pendant will work around your home. However, the backup pendant will not work when you are out and about and we recommend you wear the location aware GPS pendant whenever possible.

  • Why do I need the alarm base unit?

    The backup pendant requires the alarm base unit to work. It sends an alarm call to the Emergency Resolution Centre using the alarm base unit. If you press the SOS button on the backup pendant or on the alarm base unit, the Emergency Resolution Centre will talk to you through the microphone and speaker built into the base unit.

  • Does the alarm base unit need a telephone landline to work?

    No, it uses a pre-fitted multi network SIM instead, which makes it perfect for customers who do not have a home telephone landline or who wish to place the base unit in a location that does not have a telephone socket nearby.

  • Will the alarm base base unit work in a power outage?

    The alarm base base unit should be connected to a mains electricity socketHowever, it is capable of running solely off its battery pack for up to 70 hours, providing peace of mind in the event of a power outage.

  • What do I need to use Taking Care Anywhere?

    Taking Care Anywhere is easy to set-up, although you may need to bend down to reach the power socket for the alarm base unit.

    The location aware GPS pendant and alarm base unit use a pre-fitted multi-network SIM so a telephone landline is not needed. Delivery is free of charge. To get help to you as quickly as possible, we recommend you have a keyholder within 30 minutes or a key safe. A keyholder is someone who has keys to your home and can come to your assistance if needed. This means there is always a way to get help to you, whenever you need it. We can supply a key safe when you order your personal alarm.

  • What's included with the subscription?

    The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year. You can make unlimited alarm calls in the event of any emergency. Your subscription also includes a lifetime equipment warranty and we offer a 30-day money back guarantee.

    If the battery in your backup pendant needs replacing, we will even replace it free of charge; unlike some other personal alarm providers who will charge you for a replacement pendant.

  • Do I need to pay VAT?

    94% of customers do not need to pay VAT on their orders. If you, or the person you are buying the personal alarm watch for, have a condition that requires regular medication, are chronically sick or are registered disabled then you may be eligible for VAT exemption. If you are unsure, check you meet the VAT exempt requirements.

  • Do I own the Taking Care  Anywhere equipment?

    The personal alarm equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

  • How do I set-up the Direct Debit subscription?

    You can set-up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

    You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

    If ordering by telephone then the Direct Debit instruction will be set-up over the phone with you by one of our sales advisors.

  • What if I want to the set-up costs and someone else pay the subscription?

    No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.

Why choose our personal alarm service?

Taking Care (PPP Taking Care Ltd) has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

We are the first Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

We are the exclusive provider of the Age UK personal alarm service. Age UK’s aim is to help older people when they need it the most and buying an alarm supports Age UK's charity work.

Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

With an average alarm call response time of just 5 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

We're part of AXA Health, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.

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