Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Personal alarm<br>warranty included
Personal alarm
warranty included
Award winning<br>24/7 service
Award winning
24/7 service
TrustPilot
Rated 4.7 out of 5
on TrustPilot
Falls Risk Score logo

Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

Quote

Fantastic product and service. Thank you so much, my Dad and all the family now have peace of mind.

Neil Guerin

9th February 2021, Trustpilot

Get help from wherever you are in the UK

Perfect for those who want the reliability of a traditional alarm and fall detector that also works out-and-about.

Exclusive to Taking Care, our Taking Care Anywhere package comes in three parts:

  • An attractive, stylish and rechargeable location-aware GPS pendant with fall detection that works anywhere in the UK**, with a built-in speaker and microphone for two-way conversation with the Emergency Resolution Team.
  • An in-home digital alarm unit so you can get help wherever you are in your home and garden, even if there are mobile blackspots.
  • A backup pendant is included that works in the home and garden. For extra peace of mind, you can use it when your location-aware GPS pendant is charging.

Unlike some personal alarms, a telephone landline is not needed to use the Taking Care Anywhere package.

Quote

This has been brilliant for responding to my needs and keeping me safe. Such a responsive and well organised service and would highly recommend.

Vicky Harris

5th January 2021, Trustpilot

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on Trustpilot logo.

How Taking Care Anywhere works

Get help 24 hours a day if you are in distress, have a fall, feel unwell or need assistance in any emergency.

The pendant works in your home, garden and when you are out-and-about. It includes fall detection and is location-aware so we always know where you are calling from in an emergency.

Your pendant will automatically call our Emergency Resolution Team if you fall so you can get help quickly, even if you are unable to speak.^

Or if you need help, press the pendant to call us anytime, day or night. We'll speak with you directly through the pendant.

Our 24/7 Emergency Resolution Team will call friends, family or the emergency services if you need further help.

Start your 30-day risk-free home trial + 1 month free monitoring

Try Taking Care Anywhere with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.

Pay monthly or annually

Pay Monthly

£25.99

per month (exc VAT)

£31.19 inc VAT

Buy now

  • Free month's subscription
  • Free next working day delivery
  • Free lifetime warranty
  • One-off £70 set up fee (£84 inc VAT)
Pay Annually

£280.69

per year (exc VAT)

£336.83 inc VAT

Buy now

  • Save 10% by paying annually
  • Free month's subscription
  • Free next working day delivery
  • Free lifetime warranty
  • One-off £70 set up fee (£84 inc VAT)

Most of our customers don't need to pay VAT on their personal alarms if they, or the person they are buying the alarm for, have a condition that requires regular medication or are registered disabled.

Help Find out more about VAT exemption

Image gallery

Taking Care Anywhere comes with a location-aware GPS pendant, a wireless charger with cable and plug, backup pendant and alarm unit.

Peace of mind with a GPS fall detector

Remain active and independent, confident you can get help at home or when you are out-and-about.

This personal alarm is perfect if you or your loved one is active. If you enjoy being out of the house but want some reassurance you can call for help in an emergency, this will suit your active lifestyle.

Works anywhere in the UK

Use the location-aware GPS pendant at home, in the garden or on holiday. The pendant is water-resistant and sturdy so you can wear it with confidence, even in the shower or on a rainy day walk!

Fall detection^

The location-aware GPS pendant automatically detects 'hard' falls** and calls our Emergency Resolution Team. The clever technology reduces false alarms that may be triggered by walking or moving around.

Speak through the pendant

With a built-in microphone and speaker for two-way conversation, you can talk with the Emergency Resolution Team through the location-aware GPS pendant if you need help.

Accurate GPS tracking

When an alarm call is triggered, the GPS pendant will send coordinates to our Emergency Resolution Team. We will know where you are, even if you are unable to talk, so we can quickly direct help to you.

Stylish wearable options

The location-aware GPS pendant is small and lightweight. It comes with a hypoallergenic chain to wear around the neck, or a split ring to wear on a belt or keyring.

Easy fast-charge

The location-aware GPS pendant's battery will last one to two months with standard use. When the battery is low, a voice message will remind you to charge it. Place the pendant on the USB charger to recharge the battery in just three to five hours.

Free backup pendant

The backup pendant can be worn when charging the location-aware GPS pendant. It works up to 300 metres / 984 feet from the alarm unit so you can still get help in the home and in the garden.

The best possible coverage

No telephone landline is needed to use the Taking Care Anywhere package. A pre-fitted multi-network SIM is included in your set-up and subscription cost.

Get help 24 hours a day

Press the SOS button on your GPS or backup pendant, or on the alarm unit, to be quickly connected to our friendly Emergency Resolution Team, any time of the day or night.

What's included in your subscription

Here’s what you get with Taking Care Anywhere.

What's included

With your subscription

  • 24-hour award-winning UK-based emergency resolution
  • Unlimited alarm calls
  • 30-day money back guarantee
  • Free lifetime warranty and repair

In the box

  • Chiptech GO location-aware GPS pendant with stainless steel hypoallergenic chain and split ring
  • Chiptech Pearl backup pendant
  • In-home alarm unit (EVA) with 3 metre power cable
  • Power adapter with 3 metre cable
  • Wireless charging adapter for GO pendant
  • User guide

Free delivery

  • Free next working day delivery in England and Wales for orders received before 1pm, Monday – Friday
  • 48-hour delivery for other areas

What's included with Taking Care Anywhere

Specifications

Location-aware GPS pendant

  • IP67 water-resistant up to 1 metre for up to 30 minutes
  • Size: 67mm x 47mm x 13.5mm (length x width x height)
  • Weight: 33g (excluding chain and split ring)

Backup pendant

  • IP68 waterproof up to 1.5 metres for up to 30 minutes

Paying for your subscription

The subscription for the 24-hour alarm monitoring service is collected by Direct Debit.

Ordering online

When ordering online, choose how you would like to pay the set-up cost and first subscription payment:

  • You can either pay by debit/credit card and set up the Direct Debit instruction later.
  • Or you can choose to include the set-up cost in your first Direct Debit payment.
  • Once your order is confirmed, please complete the Direct Debit form
  • Your order confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

24 hour emergency alarm monitoring

Ordering by telephone

If you prefer to order by telephone, call 0800 085 7371, Monday - Friday, 8am - 6pm.

The Sales Advisor will take your Direct Debit details during the call.

Do I pay VAT?

You may not need to pay VAT on your personal alarm

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders,

If you think you qualify as VAT exempt, you can select this option when ordering online. We'll ask you to provide some details and take care of the rest for you.

For the purposes of the VAT relief, you are chronically sick or disabled if:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
  • You have a terminal illness.

Provided below are examples of medical conditions which may be applicable:

Alzheimers Endocarditis
Addison's disease Epilepsy
Angina Gastro-oesophageal Reflux Disorder
Ankylosing Spondylitis Glaucoma
Arthritis Haemophilia
Asthma Hypertension
Benign Prostate Hypertrophy Hypothyroidism
Bronchiectasis Inflammatory Bowel Disease
Cancer Motor Neuron Disease
Cardiac Arrythmias Multiple Sclerosis
Cardiac failure Myasthenia Gravis
Cardiomyopathy Osteoarthritis
Chronic Bronchitis Osteoporosis
Chronic Obstructive Airways Disease Paget's disease
Chronic Obstructive Pulmonary Disorder Pancreatic Disease
Chronic Renal Disease Paraplegia
Chronic Urinary Tract Infection Parkinson's disease
Coronary Artery Disease Peptic Ulcers
Crohn's Disease Peripheral Vascular Disease
Cryoglobinaemia Pituitary Adenomas
Cystic Fibrosis Psoriasis
Deep Vein Thrombosis Psychosis
Dementia Quadraplegia
Dermatomyocitis Rheumatoid Arthritis
Diabetes Stroke
Diverticulitis Systemic Lupus Erythematosus
Dysrhythmia Thrombocytopaenia
Dystonia Thyroid Disorder
Emphysema Transient Ischaemic Attack
Ulcerative Colitis

Frequently asked questions

  • I have a pacemaker. Can I wear the Taking Care Anywhere GPS alarm pendant?

    If you have a pacemaker you cannot wear Taking Care Anywhere as a pendant and fall detection will need to be turned off. Instead, attach the location-aware GPS pendant to the supplied split ring, which can be attached to a belt clip or keys. The location-aware GPS pendant must be kept at a minimum distance of 25cm from your pacemaker at all times. If you have any questions or concerns, we're happy to help. Call 0800 085 7371, Monday to Friday 8am - 6pm, to speak to an advisor.

  • Does the GPS pendant work anywhere?

    The location-aware GPS will work anywhere in the UK, excluding the Channel Islands, where there is a 3G cellular network to communicate. A GPS satellite network must be available for the GPS pendant to determine its location. GPS technology can be affected by certain atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites. Your location information may not be available if the GPS satellites are unavailable or the GPS signal is blocked. The GPS pendant will play a voice message to provide the status of the cellular coverage and inform you when it conducts a GPS location check. The GPS pendant will not work outside of the UK.

    You can check mobile coverage in your area on the Ofcom website.

  • Does the location-aware GPS pendant work in the home and garden, as well as out-and-about?

    Yes. We recommend you wear it at all times and use the backup pendant only when the location-aware GPS pendant is charging. In some cases, the mobile signal may not be strong enough indoors for the alarm user to speak with the Emergency Resolution Team through location-aware GPS pendant. In this situation, you will still be able to speak with the Emergency Resolution Team through the alarm unit. When you set up your Taking Care Anywhere, we will ask you to test the equipment from different locations in your home and garden so the range and signal is fully tested.

  • What happens if the location-aware GPS pendant cannot connect to a mobile signal at home?

    The location-aware GPS pendant will attempt to connect to a mobile signal. If a mobile signal cannot be found, the location-aware GPS pendant will switch to using the alarm unit to call the Emergency Resolution Team.

  • Does the GPS pendant track my location at all times?

    No, the location-aware GPS pendant does not continuously track your location. Our Emergency Resolution Team will only be aware of your location after an alert has been sent and you have been connected to us, either as a result of a fall being detected or when you hold down both buttons on your alarm pendant to make an alarm call.

  • Does the location-aware GPS pendant detect all falls?

    The GPS pendant uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. There are types of falls that are less likely to trigger the automatic fall detection such as falling into an object that breaks your fall or falling from an object that is not average standing height. 

  • What happens if a fall is not detected?

    While every effort is made to detect a significant fall from standing, there are circumstances where your location-aware GPS pendant may not automatically activate. If you are able to press both buttons on your  location-aware GPS pendant at the same time to activate a call for help to our Emergency Resolution Team then you should do so. 

  • How long does the location-aware GPS pendant battery last?

    The pendant’s battery will last one to two months with standard use before it needs to be recharged. Voice messages and lights indicate when battery is low, approximately 20% capacity. The low battery is reported automatically to the Emergency Resolution Team. Please note, the pendant’s battery will need to be charged after an emergency activation.

  • How do I charge the location-aware GPS pendant?

    Simply place the GPS pendant on the wireless charging system. The pendant will illuminate blue to show that it is charging and green when it is fully charged. The charging system comes with a cable and mains plug.

  • Are the GPS and backup pendants water-resistant?

    Yes. The location-aware GPS pendant is water-resistant up to 1 metre for 30 minutes (IP67 standard). We would encourage you to wear the location-aware GPS pendant (also known as the GO) in the bathroom and shower where slips are most likely to occur.

    The backup pendant (also known as the PEARL) is water-resistant up to 1.5 metres for 30 minutes (IP68 standard) and can be worn in the bathroom and shower. 

  • When should I use the backup pendant?

    The backup pendant is included for free and some customers like to wear it at home and in the garden when they are charging their location-aware GPS pendant. We recommend you wear the GPS pendant whenever possible because it works out-and-about and includes fall detection.

  • Should I wear both the GPS and backup pendant at the same time?

    We recommend customers wear the location-aware GPS pendant whenever they can and only wear the backup pendant when the GPS pendant is charging.

  • How long does the battery in the backup pendant last?

    It has a 5-year battery life with typical use. A low battery report is automatically sent to our Emergency Resolution Team when the backup pendant battery reaches 20% capacity. When the battery needs replacing, we will send you a replacement backup pendant for free.

  • Does the backup pendant work in the garden?

    The backup pendant will work up to 300 metres / 984 feet from the alarm unit so it should work in your garden. As part of the set-up process, we will guide you through a range test so you can be confident the backup pendant will work around your home. However, the backup pendant will not work when you are out-and-about and we recommend you wear the location-aware GPS pendant whenever possible.

  • Why do I need the alarm unit?

    The backup pendant requires the alarm unit to work. It sends an alarm call to the Emergency Resolution Team using the alarm unit. If you press the SOS button on the backup pendant or on the alarm unit, the Emergency Resolution Team will talk to you through the microphone and speaker built into the alarm unit.

  • Does the alarm unit need a telephone landline to work?

    No, it uses a pre-fitted multi-network SIM instead, which makes it perfect for customers who do not have a home telephone landline or who wish to place the alarm unit in a location that does not have a telephone socket nearby.

  • Will the alarm unit work in a power outage?

    The alarm unit should be connected to a mains electricity socketHowever, it is capable of running solely off its battery pack for up to 70 hours, providing peace of mind in the event of a power outage.

  • What do I need to use Taking Care Anywhere?

    Taking Care Anywhere is easy to set up, although you may need to bend down to reach the power socket for the alarm unit.

    The location-aware GPS pendant and alarm unit use a pre-fitted multi-network SIM so a telephone landline is not needed. Delivery is free of charge. To get help to you as quickly as possible, we recommend you have a keyholder within 30 minutes or a key safe. A keyholder is someone who has keys to your home and can come to your assistance if needed. This means there is always a way to get help to you, whenever you need it. We can supply a key safe when you order your personal alarm.

  • What's included with the subscription?

    The subscription includes 24-hour monitoring by our Emergency Resolution Team. We have three UK-based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year. You can make unlimited alarm calls in the event of any emergency. Your subscription also includes a lifetime equipment warranty and we offer a 30-day money back guarantee.

    If the battery in your backup pendant needs replacing, we will even replace it free of charge; unlike some other personal alarm providers who will charge you for a replacement pendant.

  • Do I own the Taking Care  Anywhere equipment?

    The personal alarm equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a Freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

  • What if I want to pay the set-up costs and someone else pay the subscription?

    No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services Team, 9am – 5pm, Monday to Friday on 0800 085 7371.

  • How do I provide you with my emergency contacts?

    Once you have submitted your order, you will receive an email with a link to an online account setup form. Please complete and submit this form so we know who to contact in an emergency. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

    We’ll also ask for some other details so we can provide the best possible response, including medical details and your key safe code and location, if you have one.

Why choose Taking Care?

We've been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

  • Award-winning 24/7 Emergency Resolution
  • The first Which? approved personal alarm provider in the UK
  • Alarm calls answered within 6.2 seconds on average
  • Rated ‘excellent’ on Trustpilot with an average personal alarm customer review of 4.7/5
  • Part of AXA Health, with over 75 years’ experience of providing healthcare products and services.

We undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

Unlike other providers, we do not outsource our staff and we have three UK-based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

Trusted by our alarm users and their families

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on .

Read more reviews on Trustpilot logo

Have you considered a key safe?

With a key safe, there is always a way to get help to you in an emergency.

Add a key safe to your personal alarm order for £65.99

If you need assistance, it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home.

A key safe is a secure, weatherproof box that allows you to keep a set of keys outside your home.

It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key.

If you order a key safe, please have a spare key ready to store in it.

Key safes

Key safes
GPS alarm pendant with pacemakers

Pacemakers

Please note: If you have a pacemaker, you cannot wear the location-aware GPS alarm pendant around your neck. Instead, attach the location-aware GPS pendant to the supplied split ring, which can be attached to a belt clip or keys.

The location-aware GPS pendant must be worn around the neck for the fall detection to work. Although advanced technology is used to detect a fall, the pendant has been designed to detect only serious falls with a heavy impact.

If you have any questions or concerns, we're happy to help. Call 0800 085 7371, Monday - Friday 8am - 6pm.

Start your 30-day risk-free home trial today

And get your first month of monitoring free.

Buy now      Download brochure