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DIGITAL SWITCHOVER

Taking.Care are the first personal alarm provider to complete testing ahead of the digital switchover

Taking.Care are the first personal alarm provider to complete full testing of their product range ahead of the digital switchover.

March 24, 2022

Digital personal alarm testing

We have completed extensive testing of our personal alarms with Openreach. This means Taking.Care are the first personal alarm provider to complete full testing of their product range before the planned switchover from analogue to digital telephone networks by 2025.

The results from the testing will help ensure our customers receive uninterrupted support for their vital personal alarm service.

What is the digital switchover?

BT has announced that by 2025 all analogue phone lines will be replaced with digital ones. The switchover means all new houses are set to be built with a digital-only connection from 2023. And, with change coming, many households have already upgraded, for faster networks and connectivity. You can find out more about the upgrade in our digital switchover hub.

Personal alarms have traditionally relied on analogue telephone landlines. To ensure our customers are supported during and after the switchover, we have tested our full product range in Openreach's laboratory with the leading telephone providers' networks to ensure maximum longevity of our alarms.

Steve Gates, Taking Care Managing Director

Steve Gates, Managing Director at Taking Care, explains: "As a company, we’ve been preparing for the transition to the digital network for some time now and Taking Care is the first service provider to have completed this for a range of personal alarms well ahead of the switchover."

It's been really important to us to proactively respond to the potential impact the digital switchover will have on our customers.

We want to provide our customers with the peace of mind that we can supply a range of products that will mitigate the impact of the digital switchover and safeguard them by instantly connecting them to professional help in an emergency."

Steve explains further: "The process has been a massive collaborative effort. And, it’s involved working closely with Openreach, telecoms providers, Ofcom, alarm manufacturers, and the Technology Services Association, to understand the impact of the digital telephone network on our life-saving service."

Helping customers through the digital switchover

This video explains how the digital switchover will affect personal alarm users.

We have also released a series of guides to support customers through the digital switchover:

Independent living products brochure

Learn how personal alarms and home monitoring solutions can keep you or your loved ones safe and independent at home.

Download brochure

Ways to support independent living

Independent living products brochure

Learn how personal alarms and home monitoring solutions can keep you or your loved ones safe and independent at home.

Download brochure


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Personal alarms that use a telephone landline may be affected. Find out how we can help you prepare for the switchover.