As the UK’s analogue phone network nears its end-of-life, thousands of older and vulnerable people could be unaware of how this may affect their personal alarms. In response, the government has launched a national campaign to raise awareness of how the telephone network is being upgraded to digital and what it means for telecare services that help people remain safe and independent at home.
We're urging the industry to go further - calling for clearer, more practical advice for individuals and families who could benefit from an alarm and do not currently have one.
This move would ensure people only purchase digital-ready personal alarms and are not exposed to misleading pricing or unexpected upgrade charges.
While welcoming the campaign to inform existing alarm users, we're concerned that some providers are still selling analogue-only alarms, despite the fast-approaching switchover.
"We’re proud to have been part of this government initiative recognising the significant impact the digital switchover has on personal alarm users and welcome the government’s recognition of telecare as a critical, life-saving service."
"However, we are disappointed to see that some providers are still selling personal alarms that rely on analogue telephone landlines and may not work as expected longer-term."
"Promoting cheaper analogue alarms is misleading and risks vulnerable adults not being fully protected. It also exposes customers to unexpected upgrade cost."
Steve Gates
Managing Director, Taking Care
"We have provided fully digital alarms since 2022 and have plans in place to ensure our existing analogue alarm customers are supported or upgraded," adds Steve Gates.
To help reduce confusion, we've also launched a dedicated online resource, www.taking.care/checkmyalarm, where people can check what type of alarm they have and learn what to look for when purchasing a new, future-ready device.
"We have issued guidance to ensure customers seeking a new life-saving personal alarm do not inadvertently purchase an outdated analogue device," says Steve Gates. "Individuals need clear, practical advice to ensure their next alarm is fully digital and ready for the future."
We advise new customers to look for providers that:
- Sell only digital alarms
- Are TSA-accredited (Telecare Services Association)
- Provide clear, upfront pricing with no hidden costs
- Include data, SIM, and software upgrades as standard
Information for Taking Care, Age Co and Age UK personal alarm customers
We have tested our landline connected alarms for compatibility with the digital switchover changes. We are also closely monitoring the situation as the switchover progresses.
No action needed right now: Your alarm will continue to provide you with 24/7 support.
Media enquiries
If you’re a member of the media and would like to speak to someone from our team about the Digital Switchover, please do get in touch with us via marketing.team@ppptakingcare.co.uk.
Please only use this email address for media enquiries. Anyone requiring information on a product or purchase should email enquiries@ppptakingcare.co.uk.
