UK based support team
Technology Enabled Care (TEC) services for local authorities, housing associations, and
independent living providers.
From initial discussions through to implementation and ongoing support, we make TEC simple, building trusted partnerships that deliver confidence, reliability, and peace of mind for the people who rely on your services.
Trusted by public sector organisations across the UK, we deliver dependable, person-centred TEC that improves outcomes, enhances independence, and reduces pressure on frontline teams.
With more than 35 years of experience, we work alongside social care and housing providers to support 180,000 vulnerable people through responsive, compassionate, and fully compliant monitoring services.
Our approach is people-first, partnership-driven, and focused on delivering measurable TEC outcomes. As a technology-agnostic provider, we work collaboratively with you to design and deliver flexible solutions tailored to your local needs.
If you're exploring new ways to protect vulnerable people and improve outcomes, we'd love to talk about how we can support your goals through a partnership built on trust, flexibility, and shared success.
We're here 24/7, protecting vulnerable people and supporting frontline teams with fast, compassionate, and dependable call monitoring.
Our TSA Quality Standards Framework (QSF)-certified Emergency Resolution Centres combine experienced, empathetic operators with secure, resilient, digitally enabled systems to deliver dependable support every day.
Trusted by local authorities, housing providers, and public sector organisations across the UK, we provide safe, consistent monitoring that gives frontline teams confidence and ensures help is available when it's needed most.
Our prevention services support people, health and social care teams, and commissioners with practical, data-driven, co-designed, low-risk solutions, with no large upfront technology costs required.
We can help you unlock insights from your existing TEC, enabling earlier risk identification and more effective, targeted interventions.
Work with us to strengthen prevention, reduce avoidable demand, and support independence, while helping people stay safe and well at home for longer.
Our fully managed Technology Enabled Care Services (TECS) reduce pressure on your teams while delivering consistent, high-quality, person-centred support.
From personalised assessments, bespoke TEC prescribing and customer care to installation, stock management, and ongoing service delivery, we manage every aspect of your TEC provision. Everything is tailored to your local needs and delivered with a human-centred approach from day one.
Partner with us to enhance or build your service, reduce operational pressures, and deliver better outcomes for the people who rely on you.
“Working with Taking Care is always a pleasure, and it was an easy decision for us to extend the contract with them. Taking Care have supported us on our digital journey and have been ever present as we navigate the UK digital switch...
At every step of the digital journey, Taking Care have been at our side, collaborating with the system manufacturers and installers to
help us achieve our digital goals.”
James Barr, Later Living Operations Manager
The Hyde Group
“For us, it’s the peace of mind and the reassurance that the calls are being handled well, you can’t put a price on that in terms of a contract.
It was a very quick transfer, but it was seamless, well supported and the service levels were brilliant. Everyone at Taking Care is extremely helpful and we have a close working relationship which makes things really easy.”
Louise Allen, Service Lead
Bernicia
"At Peabody, we’re committed to providing high-quality services that help residents live independently for longer. As we continue to modernise our telecare services and prepare for a fully digital future, it was important to select a partner that could support both our current and future needs. Taking Care demonstrated the expertise, innovation and resident-focused approach we’re looking for, and we look forward to working together to deliver an outstanding service.”
Iain Shaw
Director of Care and Support Housing Peabody