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Digital migration

Supporting your digital migration journey

The move from analogue to digital presents significant opportunities, but it also brings challenges that need careful planning and management. Without the right expertise and support, digital migration can feel complex and resource intensive. That's why selecting the right technology partner is so important.

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A technology-agnostic digital partner

For local authorities, housing associations and supported living providers, digital migration is about more than technology.

Taking Care combines decades of TEC experience with digital expertise to help organisations plan and deliver a smooth, resilient move from analogue to digital. We work alongside your teams, suppliers and technology partners to reduce risk, maintain service continuity and support better outcomes for the people you serve.

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Alarm monitoring centre

Digital migration partnership

Whether you are developing your strategy, reviewing your technology or delivering a full migration programme, Taking Care can help you navigate the journey with confidence.

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    Understanding your needs
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    The transition to digital is one of the biggest challenges facing Technology Enabled Care services.

    With the right planning, expertise and technology partnerships, it is also an opportunity to improve resilience, increase flexibility and enhance services for the future.

    From strategy development and technology selection to implementation and ongoing optimisation, we work as an experienced and collaborative partner to help to build a resilient, future-proof TEC service.

    What the service includes
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    As a technology-agnostic provider, we work with a wide range of Technology Enabled Care manufacturers, platforms and suppliers, allowing us to provide independent advice based on what is right for your organisation. Our service includes:

    • Review of current analogue and digital estate
    • Developing a Digital Transformation Plan aligned to your objectives
    • Assessment of technology options through our technology-agnostic approach
    • Identifying risk, dependencies and migration priorities
    • Facilitating stakeholder engagement and innovation workshops
    • Supporting pilot projects, testing and validation activities
    • Work alongside manufacturers, installers and technology suppliers
    • Support for data security, compliance and resilience planning
    • Establish reporting, KPIs and performance measures
    • Build a sustainable, future-ready digital service.
    Benefits of the service
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    We deliver our service through our Digital Charter which sets out how we work with our partners. We can support you to:

    • Build a clear and achievable digital migration roadmap
    • Reduce implementation risk and service disruption
    • Make informed technology decisions with independent advice
    • Improve stakeholder engagement and organisational buy-in
    • Future-proof your TEC services beyond 2027
    • Ensure greater interoperability and flexibility across technologies
    • Access experienced digital and TEC specialists throughout your journey
    • Strengthen service resilience and business continuity

    The Hyde Group

    "Working with Taking Care is always a pleasure. They have supported us on our digital journey and have been ever present as we navigate the UK digital switch to VoIP and GSM-based solutions.

    Their industry knowledge and proactive approach give us the confidence that we're working with a trusted and innovative partner.

    At every step of the digital journey, Taking Care have been at our side, collaborative with system manufacturers and installers to help us achieve our digital goals."

    James Barr, Later Living Operations Manager, The Hyde Group

    Read the full case study