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Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

Who Can Benefit From Telecare?

Mother and daughter discussing telecare

What is telecare?

Telecare equipment and services are used to support safe and independent living. As we age, most of us want to stay independent for as long as possible in the comfort of our own homes.

Telecare helps to support independent living because users are confident help is available to them 24 hours a day. For example, when you press the alarm button on your emergency alarm for the elderly, our UK based Emergency Resolution Centres will be quickly contacted.

Although many elderly people benefit from telecare, it can also provide support to other vulnerable people. This includes those living with dementia, someone with mobility problems, long-term health conditions or those with a physical or learning disability.

Who can benefit from telecare?

Many different people benefit from the support telecare provides, including:

  • Older adults and the elderly
  • Someone living with dementia or Alzheimer's disease
  • People with physical or learning disabilities
  • People with mobility problems
  • Relatives and informal carers


Health professionals and public services use telecare and technology enabled care to deliver better outcomes for the people they serve:

  • NHS hospitals and healthcare professionals, including GPs and Occupational Therapists
  • Local authorities and councils delivering social care
  • Housing providers and associations working with older adults


Support for family and informal carers

Telecare services offer family and carers peace of mind about the well-being and safety of the person they care for.

The alarm user's family may not live locally, meaning they are unable to immediately help their loved ones should they fall or have an accident. A personal alarm will help to relieve the stress, guilt and worry that family members, friends and carers often experience.

The alarm users themselves will also feel safer in their homes. The knowledge that help is available to them 24-hours a day from telecare monitoring centres allows them to feel more confident going about their daily lives.

Supporting families


Supporting people with Alzheimer's and Dementia

People living with dementia can particularly benefit from telecare. Dementia makes day to day life more difficult for the person living with the condition, and it may also put them at risk. Our panic alarms and monitoring services can enable them to live independently for longer, and reduce stress for themselves and their families, improving quality of life.

Our GPS dementia tracker with 24-hour monitoring service provides more freedom, as well as peace of mind to their families. The GPS tracker will alert our Emergency Resolution Centre if the device moves outside of pre-set locations. Family members can logon to the GPS monitoring website from a computer, tablet or mobile phone to view the current location details and history.

We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

Supporting dementia


Support for the NHS

Telecare also benefits hospitals and health professionals by reducing unplanned hospital admissions. Without a personal fall alarm, an elderly person could be on the floor for hours after a fall. This could lead to further health complications or illnesses meaning they then get admitted to hospital as a result. 

A common problem for many hospitals is that they do not have enough beds available for incoming patients. Some patients are unable to leave, despite being medically cleared, because they do not have organised care or support in place at home from carers or relatives. Discharge times can be reduced by ensuring appropriate support is in place at home with personal alarms.

Many people choose to get a personal alarm after recovering from a fall and having a telecare solution in their home may result in them staying out of hospital for the long term and help keep them safe.

Supporting healthcare


Supporting local authorities and housing providers

Caring for the elderly and the vulnerable has become ever more complex or challenging for local authorities and housing providers.

We help to bring telecare and monitoring to local authorities and housing providers, and remove worries about future investment whilst giving the residents the monitoring service they deserve.

Supporting local authorities