Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Personal alarm<br>warranty included
Personal alarm
warranty included
Award winning<br>24/7 service
Award winning
24/7 service
TrustPilot
Rated 4.7 out of 5
on TrustPilot

In-Home Classic Personal Alarm

Special offer: Get 1 month free

Tunstall VI device with award winning Taking.Care emergency resolution

Get help at the press of a button with the life saving 24/7 personal alarm. Works in the home and garden for peace of mind for you and your family.

From £16.81 a month (£20.17 including VAT). 

Buy now

Over 70,000 happy customers. Read our Trustpilot logo reviews.

Age UK personal alarms

Press the SOS button on your neck or wrist pendant, any time of the day or night

Speak to our Emergency Resolution Centre over the base unit's speaker

Works in your home and garden up to 75m away from the base unit

We'll call friends, family or the emergency services if you need further help

Remain independent in the home you love

A personal alarm helps you to remain safe and independent so you can continue to enjoy your home and garden.

You can live independently, but still get help in the event of a trip, fall or emergency. A personal alarm provides reassurance for your family and the peace of mind that you can get help quickly when they can’t be with you.

The In-Home Classic Personal Alarm is easy to use and reliable; you don't even need to remember to charge the pendant as it has a 5 year battery life.

The In-Home Classic Personal Alarm comes in three parts:

  • A comfortable personal alarm pendant that can be worn around your neck or wrist.
  • An in-home alarm unit that needs to be plugged into the mains power socket and telephone landline.
  • Taking Care's award winning emergency resolution service.

When you need help, press the button on your personal alarm pendant to call the 24-hour Emergency Resolution team.

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    Personal Alarms for home and garden

    What our customers say...

    Read more reviews on Trustpilot logo

    How the personal alarm works

    • Press the pendant's alarm button to be quickly connected, day or night, to our UK based 24/7 Emergency Resolution Centres.
    • The team will know who you are and where you are calling from. They will have any medical details and emergency contacts you have shared so they can provide a personal response in an emergency.
    • No alarm call goes unresolved. The Emergency Resolution team will speak to you via the alarm unit and will co-ordinate help for you. 
    • The Emergency Resolution team will get help to resolve any emergency, such as falls, cold callers, intruders or fires by calling your emergency contacts or the emergency services.
    • The alarm hub connects to your telephone landline. If you don't have a telephone, you can order our 'No Landline' version of our In-Home Classic Personal Alarm.

    Buy now     No Landline

    Emergency SOS alarm

    Remain independent with a personal alarm

    6.2 seconds average response time *

    6.2 seconds average response time *

    Get help quickly in any emergency by pressing the emergency button on the pendant or alarm unit.

    Get help in the home or garden

    Get help in the home or garden

    Designed to fit around your life, our life-saving personal alarm works in the home and garden.

    Simple to use and reliable

    Simple to use and reliable

    The alarm pendant has one large, easy to press button that quickly connects you to our Emergency Resolution Centres. 

    No long-term contract or hidden charges

    No long-term contract or hidden charges

    30 day money back guarantee, unlimited alarm calls and no long-term contract. Includes free delivery.

    Comfortable and discreet

    Comfortable and discreet

    The alarm comes with  a wristband and pendant cord so you can choose how you wear it.

    Long battery life

    Long battery life

    No need to remember to charge the pendant. It has a long 5 year battery life and low battery warning.

    Water resistant pendant

    Water resistant pendant

    Water resistant up to 1 metre for 30 minutes. 

    Lifetime warranty

    Lifetime warranty

    If you have an equipment fault or if your pendant battery needs replacing, we will fix the issue, free of charge.

    Start your 30 day home trial + 1 month free monitoring

    Try the In-Home Classic Personal Alarm with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.

    You will also receive 1 month of monitoring free of charge. You won't be billed for the monthly alarm monitoring subscription until a month after you sign-up.*

     


    Monthly subscription plan

    One-off registration fee £69
    (£82.80 including VAT)
    First month's subscription Free
    After first month £16.81 per month
    (£20.17 including VAT)
    Next working day delivery Free *
    Lifetime warranty Free

     


    Annual subscription plan: Save 10%

    Get 10% off and save £24.18 including VAT with the annual plan.

    One-off registration fee £69
    (£82.80 including VAT)
    Annual subscription £181.55 per year
    (£217.86 including VAT)
    First month's subscription Free
    Next working day delivery Free *
    Lifetime warranty Free

     


    Buy now     No landline

    You may not need to pay VAT on your personal alarm

    If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

    In fact, 94% of our customers do not pay VAT on their orders - find out more.

    If you think you qualify as VAT exempt, you can select this option when ordering online and we'll ask you to provide some details.

    How to pay for your subscription
    The subscription for the monitoring service is paid by Direct Debit.

    1. Click Buy Now to choose the monthly or annual subscription plan.

    2. You can choose how you would like to pay the set-up cost and first subscription payment.

    You can either pay by debit/credit card and set-up the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

    3. Once your order is confirmed, please complete the Direct Debit form.

    4. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

    Frequently asked questions

    • Can I use the personal alarm in the garden?

      Yes, it works up to 75 metres from the alarm base unit so you can go about your daily life knowing you can get support if it is needed. As part of the set-up process, we will ask you to test your alarm from different locations so you are confident of getting help around your home.

    • Can you set-up the personal alarm for me?

      Yes, one of our friendly advisors can set everything up for you, test your personal alarm and show you how it works. Simply add our alarm installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT). 

    • What is included with the personal alarm order?

      Included in your order is the personal alarm pendant, a neck and pendant strap, a personal alarm base unit, power adapter, telephone lead and user guide. An easy-to-follow user guide will show you how to connect your personal alarm.

    • What is included in the subscription?

      The subscription includes 24-hour monitoring by our Emergency Resolution team. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year.

    • Is the delivery, warranty and repair service really free of charge?

      Yes! We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.

    • What happens when I press my alarm button?

      All our alarm systems include a subscription for 24/7 monitoring. Your alarm call will be quickly answered 24 hours a day 7 days a week by one of our Emergency Resolution Centres in the UK.

      Our trained team will know who you are and where you live. Even if you are unable to speak, we will know where to direct help.

      The Emergency Resolution team will talk with you over the alarm unit and assess the situation.

      If you need further help, we will call either your nominated emergency contacts, such as friends, neighbours or family, or the emergency services. When you first set-up your alarm system, we ask you for some information, for example if there are medical conditions we need to be aware of.

      If you have a key safe, you can also share the location and code with us.

      Having this information to hand when you make an alarm call means we are able to coordinate the most appropriate response quickly, even if you are unable to get to the door. We will only share this information with the emergency services if they are called so we can get help to you.

      We provide an easy to follow user guide with your order to help you set-up your alarm. Our Customer Service team can answer any questions you have and provide help if you need it.

      We also offer an installation service for customers who prefer to have one of our professional installers set-up and test the alarm system and show you how it works.

    • What is covered by the lifetime warranty?

      If your equipment develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service.

    • Can I use this alarm if I don't have a telephone landline?

      We offer a landline and 'No Landline personal alarm' model. They have the same features but the 'no landline' version uses a multi-network SIM card, so it is perfect for customers that don't have a telephone line in their home but need a little support to live independently. 

    • Can I have more than one pendant?

      Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £35 (£42 including VAT) with no on-going additional charge. 

    • Can I use the personal alarm if I am deaf?

      Yes, you’ll need to be set-up with ‘Type talk’ or ‘Next Generation Text’ for us to be able to contact you, or alternatively we can contact your chosen keyholders. 

    • How do I set-up the Direct Debit subscription?

      You can set-up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

      You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

      If ordering by telephone then the Direct Debit instruction will be set-up over the phone with you by one of our sales advisors.

    • What if I want to pay the set-up costs and someone else pay the subscription?

      No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.

    • Do I own the equipment?

      The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

    Why choose our personal alarm service?

    Taking Care (PPP Taking Care Ltd) has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

    We are the first Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

    Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

    With an average alarm call response time of just 6.2 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

    We're part of AXA Health, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.

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