Can I use the personal alarm in the garden?

Yes, it works up to 75 metres from the alarm base unit so you can go about your daily life knowing you can get support if it is needed. As part of the set-up process, we will ask you to test your alarm from different locations so you are confident of getting help around your home.

Can you set-up the personal alarm for me?

Yes, one of our friendly advisors can set everything up for you, test your personal alarm and show you how it works. Simply add our installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 excluding VAT.

What is included with the Age UK personal alarm order?

Included in your order is the personal alarm pendant, a neck and pendant strap, a personal alarm base unit, power adapter, telephone lead and welcome guide. An easy-to-follow user guide will show you how to connect your personal alarm.

What is included in the subscription?

The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year.

Is the delivery, warranty and repair service really free of charge?

Yes! We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.

What is covered by the lifetime warranty?

If your equipment develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service.

Can I use this alarm if I don't have a telephone landline?

We offer a landline and 'Landline Free personal alarm' model. They have the same features but the 'no landline' version uses a multi-network SIM card, so it is perfect for customers that don't have a telephone line in their home.

Can I have more than one pendant?

Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £35 excluding VAT with no on-going additional charge.

Can I use the personal alarm service if I am deaf?

Yes, you’ll need to be set-up with ‘Type talk’ or ‘Next Generation Text’ for us to be able to contact you, or alternatively we can contact your chosen keyholders.

Personal Alarm for the Elderly - Supporting Age UK

Get 6 weeks free alarm monitoring

We understand how difficult the Coronavirus outbreak is for older adults and their families. To help, we are offering all new customers a 30 day no-obligation home trial and 6 weeks free alarm monitoring.

Enter discount code TCS-8042 when ordering the Age UK personal alarm online to get the first 6 weeks monitoring free. *
We'll charge an initial £69 up-front set-up fee and if you change your mind, or are not fully satisfied, contact us within 30 days to cancel and we will refund the full set-up fee.
You won't be billed for the monthly alarm monitoring subscription until 6 weeks after you sign-up, unless you cancel within the first 30 days.

What's more, buying this alarm supports Age UK’s charitable work.

The personal alarm is easy to set-up, simple to use and reliable. With an average alarm call response time of just 5 seconds, you and your family will have peace of mind that help can be quickly coordinated in an emergency. *

What our customers say...

How the Age UK personal alarm works

Press the pendant's alarm button to be quickly connected, day or night, to our UK based 24/7 Emergency Resolution Centres.
The team will know who you are and where you are calling from. They will have any medical details and emergency contacts you have shared so they can provide a personal response in an emergency.
No alarm call goes unresolved. The Emergency Resolution team will speak to you via the alarm unit and will co-ordinate help for you.
The Emergency Resolution team will get help to resolve any emergency, such as falls, cold callers, intruders or fires by calling your emergency contacts or the emergency services.
The alarm hub connects to your telephone landline. If you don't have a telephone, order our 'Landline Free' model.

Buy now Landline Free

Age UK personal alarm features

5 seconds average response time *

Get help quickly in any emergency by pressing the emergency button on the pendant or alarm unit.

Get help in the home or garden

Designed to fit around your life, our life-saving personal alarm works in the home and garden.

Simple to use and reliable

The personal alarm has one large, easy to press button that quickly connects you to our Emergency Resolution Centres.

No long-term contract or hidden charges

30 day money back guarantee, unlimited alarm calls and no long-term contract. Includes free delivery.

Comfortable and discreet

The personal alarm comes with a wristband and pendant cord so you can choose how you wear it.

Long battery life

No need to remember to charge the pendant. It has a long 5 year battery life and low battery warning.

Waterproof alarm pendant

Waterproof up to 1 metre for 30 minutes.

Lifetime warranty

If you have an equipment fault or if your pendant battery needs replacing, we will fix the issue, free of charge.

Age UK personal alarm prices

Enter discount code TC-8042 when ordering online to get the first month alarm monitoring free.

You won't be billed for the monthly alarm monitoring subscription until 6 weeks after you sign-up, unless you cancel within the first 30 days. *

One-off registration fee	£69
First 6 weeks	Free
After 6 weeks	£16.48 per month
Delivery	Free

Prices above exclude VAT.

94% of our customers do not pay VAT on their orders. If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption. Subscription is collected monthly by Direct Debit.

Buy now Landline Free

Frequently asked questions

Can I use the personal alarm in the garden?
Yes, it works up to 75 metres from the alarm base unit so you can go about your daily life knowing you can get support if it is needed. As part of the set-up process, we will ask you to test your alarm from different locations so you are confident of getting help around your home.
Can you set-up the personal alarm for me?
Yes, one of our friendly advisors can set everything up for you, test your personal alarm and show you how it works. Simply add our installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 excluding VAT.
What is included with the Age UK personal alarm order?
Included in your order is the personal alarm pendant, a neck and pendant strap, a personal alarm base unit, power adapter, telephone lead and welcome guide. An easy-to-follow user guide will show you how to connect your personal alarm.
What is included in the subscription?
The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year.
Is the delivery, warranty and repair service really free of charge?
Yes! We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.
What is covered by the lifetime warranty?
If your equipment develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service.
Can I use this alarm if I don't have a telephone landline?
We offer a landline and 'Landline Free personal alarm' model. They have the same features but the 'no landline' version uses a multi-network SIM card, so it is perfect for customers that don't have a telephone line in their home.
Can I have more than one pendant?
Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £35 excluding VAT with no on-going additional charge.
Can I use the personal alarm service if I am deaf?
Yes, you’ll need to be set-up with ‘Type talk’ or ‘Next Generation Text’ for us to be able to contact you, or alternatively we can contact your chosen keyholders.

Why choose our personal alarm service?

We have over 30 years’ experience of providing personal alarms and every year we help more than 70,000 people remain independent.

We are the only Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

We are the exclusive provider of the Age UK personal alarm service. Age UK’s aim is to help older people when they need it the most and buying an alarm supports Age UK's charity work.

Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

With an average alarm call response time of just 5 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

We're part of the AXA PPP healthcare group, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.