
Press the SOS button on your neck or wrist pendant, any time of the day or night
Need help? Call us on 0800 085 7371
Press the SOS button on your neck or wrist pendant, any time of the day or night
Speak to our Emergency Resolution Centre over the base unit's speaker
Works in your home and garden up to 75m away from the base unit
We'll call friends, family or the emergency services if you need further help
We understand how difficult the Coronavirus outbreak is for older adults and their families. To help, we are offering all new customers a 30 day no-obligation home trial and 6 weeks free alarm monitoring.
Get help quickly in any emergency by pressing the emergency button on the pendant or alarm unit.
Designed to fit around your life, our life-saving personal alarm works in the home and garden.
The alarm pendant has one large, easy to press button that quickly connects you to our Emergency Resolution Centres.
30 day money back guarantee, unlimited alarm calls and no long-term contract. Includes free delivery.
The alarm comes with a wristband and pendant cord so you can choose how you wear it.
No need to remember to charge the pendant. It has a long 5 year battery life and low battery warning.
Water resistant up to 1 metre for 30 minutes.
If you have an equipment fault or if your pendant battery needs replacing, we will fix the issue, free of charge.
Enter discount code TC-8042 when ordering the monthly plan to get the first 6 weeks alarm monitoring free.
You won't be billed for the monthly alarm monitoring subscription until 6 weeks after you sign-up, unless you cancel within the first 30 days. *
One-off registration fee | £69 (£82.80 including VAT) |
First 6 weeks | Free |
After 6 weeks | £16.48 per month (£19.78 including VAT) |
Delivery | Free |
Get 10% off and save £23.78 including VAT with the annual plan.
One-off registration fee | £69 (£82.80 including VAT) |
Annual subscription | £177.98 per year (£213.58 including VAT) |
Delivery | Free |
You may not need to pay VAT on your personal alarm
If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.
In fact, 94% of our customers do not pay VAT on their orders - find out more.
If you think you qualify as VAT exempt, you can select this option when ordering online and we'll ask you to provide some details.
How to pay for your subscription
The subscription for the monitoring service is paid by Direct Debit.
1. Click Buy Now to choose the monthly or annual subscription plan.
2. You can choose how you would like to pay the set-up cost and first subscription payment.
You can either pay by debit/credit card and set-up the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.
3. Once your order is confirmed, please complete the Direct Debit form.
4. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.
Yes, it works up to 75 metres from the alarm base unit so you can go about your daily life knowing you can get support if it is needed. As part of the set-up process, we will ask you to test your alarm from different locations so you are confident of getting help around your home.
Yes, one of our friendly advisors can set everything up for you, test your personal alarm and show you how it works. Simply add our alarm installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT).
Included in your order is the personal alarm pendant, a neck and pendant strap, a personal alarm base unit, power adapter, telephone lead and welcome guide. An easy-to-follow user guide will show you how to connect your personal alarm.
The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year.
Yes! We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.
All our alarm systems include a subscription for 24/7 monitoring. Your alarm call will be quickly answered 24 hours a day 7 days a week by one of our Emergency Resolution Centres in the UK.
Our trained team will know who you are and where you live. Even if you are unable to speak, we will know where to direct help.
The Emergency Resolution team will talk with you over the alarm unit and assess the situation.
If you need further help, we will call either your nominated emergency contacts, such as friends, neighbours or family, or the emergency services. When you first set-up your alarm system, we ask you for some information, for example if there are medical conditions we need to be aware of.
If you have a key safe, you can also share the location and code with us.
Having this information to hand when you make an alarm call means we are able to coordinate the most appropriate response quickly, even if you are unable to get to the door. We will only share this information with the emergency services if they are called so we can get help to you.
We provide an easy to follow user guide with your order to help you set-up your alarm. Our Customer Service team can answer any questions you have and provide help if you need it.
We also offer an installation service for customers who prefer to have one of our professional installers set-up and test the alarm system and show you how it works.
If your equipment develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service.
We offer a landline and 'Landline Free personal alarm' model. They have the same features but the 'no landline' version uses a multi-network SIM card, so it is perfect for customers that don't have a telephone line in their home but need a little support to live independently.
Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £35 (£42 including VAT) with no on-going additional charge.
Yes, you’ll need to be set-up with ‘Type talk’ or ‘Next Generation Text’ for us to be able to contact you, or alternatively we can contact your chosen keyholders.
You can set-up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.
You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.
If ordering by telephone then the Direct Debit instruction will be set-up over the phone with you by one of our sales advisors.
No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.
The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.
Taking Care (PPP Taking Care Ltd) has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.
We are the first Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.
We are the exclusive provider of the Age UK personal alarm service. Age UK’s aim is to help older people when they need it the most and buying an alarm supports Age UK's charity work.
Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.
With an average alarm call response time of just 5 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.
We're part of AXA Health, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.