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Personal alarms to help you remain independent and healthy for longer
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Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

Open quote icon.

Just set up the personal alarm for Mum and it's given us great peace of mind. It's made her feel reassured that there will always be someone to help if she needs it. Thank you!

Wendy Gardiner

Trustpilot review

An analogue personal alarm that connects to a telephone landline

Openreach have announced that by 2027 all analogue phone lines will be replaced with digital ones. This is known as the Digital Switchover.

The analogue Classic Personal Alarm connects to a telephone landline and has been tested in Openreach's laboratory with the leading telephone providers' digital networks to ensure maximum longevity.

However, you may need to pay an upgrade fee if your telephone provider makes a change in the future that affects your Classic Personal Alarm.

We offer the Classic Personal Alarm as an alternative to the Digital Personal Alarm for those customers that live in areas that cannot get any mobile signal so they too can benefit from our live-saving personal alarm service.

The Digital Personal Alarm does not connect to a telephone landline and is unaffected by the Digital Switchover.

Open quote icon.

Very easy to use and has already helped my friend who had a fall. The advisers are extremely helpful and supportive.

Keith Smith

Trustpilot review

We've supported over ¼ million people and their families with personal alarms.
Rated Excellent on Trustpilot logo.

In-Home Classic Personal Alarm

Get help 24 hours a day if you are in distress, have a fall, feel unwell or need assistance in any emergency.

Press the personal alarm pendant in an emergency

Simply press the SOS button on your pendant at any time of the day or night. You will be connected to our UK-based 24-hour Emergency Resolution Team.

Speak with the 24 hour alarm monitoring service

The alarm unit has a powerful built-in speaker and microphone so you can speak with the Emergency Resolution Team. They will know who you are and where you live, even if you are unable to speak.

Personal alarm works in home and garden

The emergency alarm for the elderly works in your home and garden up to 75 metres / 246 feet away from the alarm unit. It gives you the confidence you can get help should you need it.

Help will be directed to you in an emergency

Our 24/7 Emergency Resolution Team will speak with you through the alarm unit. They will call friends, family or the emergency services if you do not respond or if you need further help.

3-months free when paying annually by Direct Debit*

Try the In-Home Classic Personal Alarm with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.

Pay monthly or annually

Pay Monthly


per month (exc VAT)

£22.79 inc VAT

Buy now

  • Free next working day delivery
  • Free lifetime warranty
  • One-off £59.99 set up fee (£71.99 inc VAT)
Pay Annually


per year (exc VAT)

£273.46 inc VAT

Buy now

  • 3-months free subscription
  • Free next working day delivery
  • Free lifetime warranty
  • One-off £59.99 set up fee (£71.99 inc VAT)

Most of our customers don't need to pay VAT if they, or the person they are buying the alarm for, have a condition that requires regular medication or are registered disabled.

Find out more about VAT exemption

Image gallery

The In-Home Classic Personal Alarm comes with a pendant, neck and wrist strap and alarm unit.

Peace of mind and reassurance

Enjoy doing the things you love, confident you can get help in an emergency.

The In-Home Classic Personal Alarm is a popular choice if you want to remain independent and may need some support if you have a fall or medical emergency.

Works in the home and garden

Continue enjoying your home and garden with confidence you can get help should you need it. The emergency alarm works up to 75 metres / 246 feet from the base unit.

No phone numbers to remember

This personal alarm system is simple to use, with no numbers to call in an emergency. Just press the SOS button on the pendant or alarm unit to call for help.

Speak directly through the alarm unit

The alarm base unit has a built-in powerful speaker and microphone. The Emergency Resolution Team can talk with you in an emergency, even if you are in a different room to the alarm unit.

If you cannot respond, the Emergency Resolution Team will contact your family, friends or the emergency services.

Water-resistant pendant

The pendant is water-resistant up to 1 metre for 30 minutes so you can wear it in the bathroom and shower where slips are common (IP67 standard).

Choice of wearable options

A neck and wrist strap is included so you can choose how to wear the pendant. It is comfortable enough to wear all day so you can keep the pendant with you at all times.

No need to remember to charge it

Don’t worry about charging the pendant. The pendant has a long 5-year battery life. If the battery does need replacing, we'll arrange this free of charge.

No long-term contract

You can cancel any time and there are no hidden charges. Your subscription includes unlimited alarm calls and a lifetime warranty. There's even a 30-day money back guarantee with our emergency alarm system.

Get help 24 hours a day

Press the SOS button on your pendant or on the alarm unit to be quickly connected to our friendly Emergency Resolution Team, any time of the day or night.

Calls answered in under 30 seconds

Our Emergency Resolution Team aim to answer alarm calls within 30 seconds so you and your family can be confident you’ll receive the support you deserve.

What's included in your subscription

Here's what you get with the In-Home Classic Personal Alarm.

What's included

With your subscription

  • 24-hour award-winning UK-based emergency resolution
  • Unlimited alarm calls
  • 30-day money back guarantee
  • Free lifetime warranty and repair

In the box

  • Tunstall VI pendant and alarm unit
  • Neck cord and wrist strap
  • Power adapter with 3 metre cable, telephone adapter and telephone lead to connect to the alarm unit
  • User guide

Free delivery

  • Free next working day delivery in England and Wales for orders received before 1pm, Monday – Friday
  • 48-hour delivery for other areas

Personal alarm pendant and base unit



  • IP67 water-resistant up to 1 metre for up to 30 minutes
  • 5-year battery life
  • Works up to 75 metres / 246 feet from the alarm unit

Alarm unit

  • Size: 185mm x 122mm x 41mm (width x length x depth)
  • Works in a power cut: approximately 40-hour battery life

Paying for your subscription

The subscription for the 24 hour alarm monitoring service that makes this emergency alarm for elderly people so useful is collected by Direct Debit.

Ordering online

When ordering online, choose how you would like to pay the set-up cost and first subscription payment:

  • You can either pay by debit/credit card and set up the Direct Debit instruction later.
  • Or you can choose to include the set-up cost in your first Direct Debit payment.
  • Once your order is confirmed, please complete the Direct Debit form.
  • Your order confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

24 hour emergency alarm monitoring

Ordering by telephone

If you prefer to order by telephone, call 0800 085 7371, Monday – Friday, 9am - 6pm.

The Sales Advisor will take your Direct Debit details during the call.

Do I pay VAT?

You may not need to pay VAT on your alarm system

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 92% of our customers do not pay VAT on their orders,

If you think you qualify as VAT exempt, you can select this option when ordering online. We'll ask you to provide some details and take care of the rest for you.

For the purposes of the VAT relief, you are chronically sick or disabled if:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
  • You have a terminal illness.

Provided below are examples of medical conditions which may be applicable:

Alzheimers Endocarditis
Addison's disease Epilepsy
Angina Gastro-oesophageal Reflux Disorder
Ankylosing Spondylitis Glaucoma
Arthritis Haemophilia
Asthma Hypertension
Benign Prostate Hypertrophy Hypothyroidism
Bronchiectasis Inflammatory Bowel Disease
Cancer Motor Neuron Disease
Cardiac Arrythmias Multiple Sclerosis
Cardiac failure Myasthenia Gravis
Cardiomyopathy Osteoarthritis
Chronic Bronchitis Osteoporosis
Chronic Obstructive Airways Disease Paget's disease
Chronic Obstructive Pulmonary Disorder Pancreatic Disease
Chronic Renal Disease Paraplegia
Chronic Urinary Tract Infection Parkinson's disease
Coronary Artery Disease Peptic Ulcers
Crohn's Disease Peripheral Vascular Disease
Cryoglobinaemia Pituitary Adenomas
Cystic Fibrosis Psoriasis
Deep Vein Thrombosis Psychosis
Dementia Quadraplegia
Dermatomyocitis Rheumatoid Arthritis
Diabetes Stroke
Diverticulitis Systemic Lupus Erythematosus
Dysrhythmia Thrombocytopaenia
Dystonia Thyroid Disorder
Emphysema Transient Ischaemic Attack
Ulcerative Colitis

Frequently asked questions

  • Does the In-home Classic Personal Alarm detect falls?

    No, it does not. If you would like a personal alarm that works in the home and garden and includes fall detection, please choose the Digital Fall Alarm. This costs £23.99 per month (£28.79 including VAT).

  • What does the set-up cost include?

    The set-up cost includes setting up your account and registering you as a customer. You will need to setup the personal alarm yourself.

    An optional installation service is available with the Classic Personal Alarm for an extra £99 (£118.80 including VAT). You can add this when you order online or by telephone. We will call you to arrange a convenient date and time. Installation is normally within 21 days of ordering.

  • Can I have more than one alarm pendant?

    No, not if you choose the In-home Classic Personal Alarm. If you would like a personal alarm with more than one pendant, for example to keep as a spare or for use by someone else who lives at the same address, please choose the Digital Personal Alarm or Digital Fall Alarm.

  • Can I use the alarm system if I am deaf or hard of hearing?

    Yes, you’ll need to be set up with ‘Type talk’ or ‘Next Generation Text’ for us to be able to contact you when you press the alert button on your alarm device, or alternatively we can contact your chosen keyholders. 

  • Can I use this alarm if I don't have a telephone landline?

    You will need a telephone landline to connect the alarm unit to. If you don't have a telephone landline then you can still use our service with a "Fully Digital" personal alarm. The Digital Personal AlarmDigital Fall Alarm and Taking Care Anywhere are popular "Fullly Digital" products. They use a multi-network SIM card, so it is perfect for customers that don't have a telephone line in their home but need a little support to live independently. 

  • Will I be charged for the alarm calls?

    When you make an alarm call or the personal alarm makes a test call, your personal alarm equipment will call Taking Care on an 08456 or 01364 phone number. Your telephone provider may charge you for these calls, depending on your tariff. Please contact your telephone provider for further information. Taking Care do not make any money from these call charges. 

  • Can you install the alarm system for me?

    Yes, one of our friendly Telecare Consultants can set everything up for you, test your alarm and show you how it works. Simply add our alarm installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT). Installation is normally within 21 days of ordering.

    Unfortunately, an installation service cannot be provided to customers in Scotland, Isle of Man, Isle of Wight, the Scilly Islands or the Channel Islands.

  • Is the delivery, warranty and repair service really free of charge?

    Yes! We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48-hour delivery instead.

  • What happens when I press my alarm button?

    All our alarm systems include a subscription for 24/7 monitoring. Your alarm call will be quickly answered 24 hours a day, 7 days a week by one of our Emergency Resolution Centres in the UK.

    Our trained team will know who you are and where you live. Even if you are unable to speak, we will know where to direct help.

    The Emergency Resolution team will talk with you over the alarm unit and assess the situation.

    If you need further help, we will call either your nominated emergency contacts, such as friends, neighbours or family, or the emergency services. When you first set up your alarm system, we ask you for some information, for example if there are medical conditions we need to be aware of.

    If you have a key safe, you can also share the location and code with us.

    Having this information to hand when you make an alarm call means we are able to coordinate the most appropriate response quickly, even if you are unable to get to the door. We will only share this information with the emergency services if they are called so we can get help to you. 

  • What is covered by the lifetime warranty?

    If your equipment develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service.

  • What if I want to pay the set-up costs and someone else pay the subscription?

    No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services Team, 9am – 5pm, Monday to Friday on 0800 085 7371.

  • How do I provide you with my emergency contacts?

    If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack with your personal alarm.

    Please complete either form so that we have the following details available in case an emergency alarm call is made:

    Emergency contacts – so we know whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. We will also ask if your contacts are keyholders that can access your home in an emergency.

    Medical details – so we can arrange the most appropriate help in an emergency, please provide details of any medical conditions.

    Key safe – if you have a key safe, let us know the code and location so we can get help to you in an emergency.

    If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

  • Do I own the equipment?

    The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a Freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

Why choose Taking Care?

We've been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms.

  • Award-winning 24/7 Emergency Resolution
  • The first Which? approved personal alarm provider in the UK
  • We aim to answer alarm calls within 30 seconds
  • Rated ‘excellent’ on Trustpilot
  • Part of AXA Health, with over 75 years’ experience of providing healthcare products and services.

We undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

Unlike other providers, we do not outsource our Emergency Resolution staff and we have three UK-based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

Trusted by our alarm users and their families

We've supported over ¼ million people and their families with personal alarms.
Rated Excellent on .

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Key safes and installation

Add a key safe and installation to your order.

Key safe for £65.99 inc VAT

If you need assistance, it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home.

With a key safe, there is always a way to get help to you in an emergency.

A key safe is a secure, weatherproof box that allows you to keep a set of keys outside your home.

It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key.

If you order a key safe, please have a spare key ready to store in it.

Key safes

Key safes
Personal alarm installation service

Professional installation for £99 (£118.80 inc VAT)

Our alarms are easy to set up. However, some customers prefer someone to set up their alarm for them.

When you order our installation service, we will call you to arrange a suitable time for the installation by an experienced Telecare Consultant.

Your order will be will be sent to you so the equipment is ready to be installed on your chosen date.

The Telecare Consultant will answer any questions you have and make sure you are happy with the personal alarm system.

They’ll install the alarm, show you how to use it and do a range test around your home and garden, testing the connections to the Emergency Resolution Centre.

The Telecare Consultant will also fit your key safe, if you have ordered one. Installation is normally within 21 days of ordering.

Installation service

Get 3-months free when you pay annually by Direct Debit*

Order your Classic Personal Alarm today or download a free brochure.

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