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Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
TrustPilot
Rated 4.8 out of 5
on TrustPilot

Personal Alarm Package

Special offer: Get 6 weeks free

Get help at the press of a button with the life saving 24/7 Age UK personal alarm. 

Works in the home and garden for peace of mind for you and your family.

From £16.48 a month (£19.78 including VAT). 

Buy now

Over 70,000 happy customers. Read our Trustpilot logo reviews.

Age UK personal alarms

Press the SOS button on your neck or wrist pendant, any time of the day or night

Speak to our Emergency Resolution Centre over the base unit's speaker

Works in your home and garden up to 75m away from the base unit

We'll call friends, family or the emergency services if you need further help

Get 6 weeks free alarm monitoring

We understand how difficult the Coronavirus outbreak is for older adults and their families. To help, we are offering all new customers a 30 day no-obligation home trial and 6 weeks free alarm monitoring.

  • Enter discount code TCS-8042 when ordering the Age UK personal alarm online to get the first 6 weeks monitoring free. *
  • We'll charge an initial £69 upfront set-up fee (£82.80 including VAT). If you change your mind, contact us within 30 days and we will refund the full set-up fee.
  • You won't be billed for the monthly alarm monitoring subscription until 6 weeks after you sign-up, unless you cancel within the first 30 days. 
  • After the 6 week period, the monthly subscription is £16.48 per month (£19.78 including VAT).
  • 94% of customers do not pay VAT on their order because they, or the person they are buying the alarm for, take regular medication, are chronically sick or are registered disabled. Find out more about VAT exemption.
  • What's more, buying this alarm supports Age UK’s charitable work.
Age UK personal alarms

What our customers say...

Read more reviews on Trustpilot logo

How the Age UK personal alarm works

  • Press the pendant's alarm button to be quickly connected, day or night, to our UK based 24/7 Emergency Resolution Centres.
  • The team will know who you are and where you are calling from. They will have any medical details and emergency contacts you have shared so they can provide a personal response in an emergency.
  • No alarm call goes unresolved. The Emergency Resolution team will speak to you via the alarm unit and will co-ordinate help for you. 
  • The Emergency Resolution team will get help to resolve any emergency, such as falls, cold callers, intruders or fires by calling your emergency contacts or the emergency services.
  • The alarm hub connects to your telephone landline. If you don't have a telephone, order our 'Landline Free' model.

Buy now     Landline Free

Emergency SOS alarm

Age UK personal alarm features

5 seconds average response time *

5 seconds average response time *

Get help quickly in any emergency by pressing the emergency button on the pendant or alarm unit.

Get help in the home or garden

Get help in the home or garden

Designed to fit around your life, our life-saving personal alarm works in the home and garden.

Simple to use and reliable

Simple to use and reliable

The alarm pendant has one large, easy to press button that quickly connects you to our Emergency Resolution Centres. 

No long-term contract or hidden charges

No long-term contract or hidden charges

30 day money back guarantee, unlimited alarm calls and no long-term contract. Includes free delivery.

Comfortable and discreet

Comfortable and discreet

The alarm comes with  a wristband and pendant cord so you can choose how you wear it.

Long battery life

Long battery life

No need to remember to charge the pendant. It has a long 5 year battery life and low battery warning.

Waterproof alarm pendant

Waterproof alarm pendant

Waterproof up to 1 metre for 30 minutes. 

Lifetime warranty

Lifetime warranty

If you have an equipment fault or if your pendant battery needs replacing, we will fix the issue, free of charge.

Age UK personal alarm prices

Enter discount code TC-8042 when ordering the monthly plan to get the first 6 weeks alarm monitoring free.

You won't be billed for the monthly alarm monitoring subscription until 6 weeks after you sign-up, unless you cancel within the first 30 days. *

 

Monthly subscription plan

One-off registration fee £69
(£82.80 including VAT)
First 6 weeks Free
After 6 weeks £16.48 per month
(£19.78 including VAT)
Delivery Free

 

Annual subscription plan

Get 10% off and save £23.78 including VAT with the annual plan.

One-off registration fee £69
(£82.80 including VAT)
Annual subscription £177.98 per year
(£213.58 including VAT)
Delivery Free

Buy now

You may not need to pay VAT on your personal alarm

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders - find out more.

If you think you qualify as VAT exempt, you can select this option when ordering online and we'll ask you to provide some details.

How to pay for your subscription

1. Click Buy Now to choose the monthly or annual subscription plan.

2. Pay the set-up cost and first subscription payment by debit or credit card when you order online.

3. We will send you a Direct Debit form with your personal alarm to complete to set-up the ongoing subscription.

Frequently asked questions

  • Can I use the personal alarm in the garden?

    Yes, it works up to 75 metres from the alarm base unit so you can go about your daily life knowing you can get support if it is needed. As part of the set-up process, we will ask you to test your alarm from different locations so you are confident of getting help around your home.

  • Can you set-up the personal alarm for me?

    Yes, one of our friendly advisors can set everything up for you, test your personal alarm and show you how it works. Simply add our alarm installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT). 

  • What is included with the Age UK personal alarm order?

    Included in your order is the personal alarm pendant, a neck and pendant strap, a personal alarm base unit, power adapter, telephone lead and welcome guide. An easy-to-follow user guide will show you how to connect your personal alarm.

  • What is included in the subscription?

    The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year.

  • Is the delivery, warranty and repair service really free of charge?

    Yes! We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.

  • What happens when I press my alarm button?

    All our alarm systems include a subscription for 24/7 monitoring. Your alarm call will be quickly answered 24 hours a day 7 days a week by one of our Emergency Resolution Centres in the UK.

    Our trained team will know who you are and where you live. Even if you are unable to speak, we will know where to direct help.

    The Emergency Resolution team will talk with you over the alarm unit and assess the situation.

    If you need further help, we will call either your nominated emergency contacts, such as friends, neighbours or family, or the emergency services. When you first set-up your alarm system, we ask you for some information, for example if there are medical conditions we need to be aware of.

    If you have a key safe, you can also share the location and code with us.

    Having this information to hand when you make an alarm call means we are able to coordinate the most appropriate response quickly, even if you are unable to get to the door. We will only share this information with the emergency services if they are called so we can get help to you.

    We provide an easy to follow user guide with your order to help you set-up your alarm. Our Customer Service team can answer any questions you have and provide help if you need it.

    We also offer an installation service for customers who prefer to have one of our professional installers set-up and test the alarm system and show you how it works.

  • What is covered by the lifetime warranty?

    If your equipment develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service.

  • Can I use this alarm if I don't have a telephone landline?

    We offer a landline and 'Landline Free personal alarm' model. They have the same features but the 'no landline' version uses a multi-network SIM card, so it is perfect for customers that don't have a telephone line in their home but need a little support to live independently. 

  • Can I have more than one pendant?

    Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £35 (£42 including VAT) with no on-going additional charge. 

  • Can I use the personal alarm if I am deaf?

    Yes, you’ll need to be set-up with ‘Type talk’ or ‘Next Generation Text’ for us to be able to contact you, or alternatively we can contact your chosen keyholders. 

Why choose our personal alarm service?

Taking Care (PPP Taking Care Ltd) has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

We are the first Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

We are the exclusive provider of the Age UK personal alarm service. Age UK’s aim is to help older people when they need it the most and buying an alarm supports Age UK's charity work.

Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

With an average alarm call response time of just 5 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

We're part of AXA Health, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.

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