Can you set-up the personal alarm for me?

Yes, one of our friendly Telecare Consultants can set everything up for you, test your personal alarm and show you how it works. Simply add our alarm installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT).

Is the delivery, warranty and repair service really free of charge?

Yes! We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48-hour delivery instead.

What happens when I press my alarm button?

All our alarm systems include a subscription for 24/7 monitoring. Your alarm call will be quickly answered 24 hours a day, 7 days a week by one of our Emergency Resolution Centres in the UK.Our trained team will know who you are and where you live. Even if you are unable to speak, we will know where to direct help.The Emergency Resolution team will talk with you over the alarm unit and assess the situation.If you need further help, we will call either your nominated emergency contacts, such as friends, neighbours or family, or the emergency services. When you first set up your alarm system, we ask you for some information, for example if there are medical conditions we need to be aware of.If you have a key safe, you can also share the location and code with us.Having this information to hand when you make an alarm call means we are able to coordinate the most appropriate response quickly, even if you are unable to get to the door. We will only share this information with the emergency services if they are called so we can get help to you.

What is covered by the lifetime warranty?

If your equipment develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service.

Can I use this alarm if I don't have a telephone landline?

You will need a telephone landline to connect the alarm unit to. If you don't have a telephone landline then you can still use our service with the Taking Care Anywhere. This uses a multi-network SIM card, so it is perfect for customers that don't have a telephone line in their home but need a little support to live independently.

Can I have more than one pendant?

Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £35 (£42 including VAT) with no ongoing additional charge.

Can I use the personal alarm if I am deaf?

Yes, you’ll need to be set up with ‘Type talk’ or ‘Next Generation Text’ for us to be able to contact you, or alternatively we can contact your chosen keyholders.

What if I want to pay the set-up costs and someone else pay the subscription?

No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services Team, 9am – 5pm, Monday to Friday on 0800 085 7371.

How do I provide you with my emergency contacts?

Once you have submitted your order, you will receive an email with a link to an online account setup form. Please complete and submit this form so we know who to contact in an emergency. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.We’ll also ask for some other details so we can provide the best possible response, including medical details and your key safe code and location, if you have one.

Do I own the equipment?

The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a Freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

Personal Alarms Offer: 1 Month Free

Get help at the press of a button

Perfect for those who want reassurance they can call for help from the home and garden when there is no-one around.

The popular In-Home Classic Personal Alarm comes in three parts:

A comfortable personal alarm pendant that can be worn around your neck or wrist.
An in-home alarm unit that plugs into the mains power socket and telephone landline.
Our award-winning 24-hour Emergency Resolution Service that can help in any emergency.

If you don't have a telephone landline, you can use our Taking Care Anywhere model instead.

A very good device for those who live alone and have no-one on hand if one has a fall and needs medical help. It saved my life when I had an accident in 2016. I cannot contemplate life without it.
Gillian Richards
9th July 2020, Trustpilot

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on .

In-Home Classic Personal Alarm

Get help 24 hours a day if you are in distress, have a fall, feel unwell or need assistance in any emergency.

Press the SOS button on your neck or wrist pendant, any time of the day or night. You will be connected to our UK-based 24-hour Emergency Resolution Team.

The alarm unit has a powerful built-in speaker and microphone so you can speak with the Emergency Resolution Team. They will know who you are and where you live, even if you are unable to speak.

The personal alarm pendant works in your home and garden up to 75 metres / 246 feet away from the alarm unit. It gives you the confidence you can get help should you need it.

Our 24/7 Emergency Resolution Team will speak with you through the alarm unit. They will call friends, family or the emergency services if you do not respond or if you need further help.

Start your 30-day risk-free home trial + 1 month free monitoring

Try the In-Home Classic Personal Alarm with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.

Pay monthly or annually

Pay Monthly

£16.81

per month (exc VAT)

£20.17 inc VAT

Buy now

Free month's subscription
Free next working day delivery
Free lifetime warranty
One-off £69 set up fee (£82.80 inc VAT)

Pay Annually

£181.55

per year (exc VAT)

£217.86 inc VAT

Buy now

Save 10% by paying annually
Free month's subscription
Free next working day delivery
Free lifetime warranty
One-off £69 set up fee (£82.80 inc VAT)

Most of our customers don't need to pay VAT on their personal alarms if they, or the person they are buying the alarm for, have a condition that requires regular medication or are registered disabled.

Find out more about VAT exemption

Image gallery

The In-Home Classic Personal Alarm comes with a pendant, neck and wrist strap and alarm unit.

Peace of mind with a personal alarm

Enjoy doing the things you love, confident you can get help in an emergency.

The In-Home Classic Personal Alarm is a popular choice if you want to remain independent and may need some support if you have a fall or medical emergency.

Works in the home and garden

Continue enjoying your home and garden with confidence you can get help should you need it. The personal alarm pendant works up to 75 metres / 246 feet from the base unit.

No phone numbers to remember

It is simple to use with no numbers to call in an emergency. Just press the SOS button on the pendant or alarm unit to call for help.

Speak directly through the alarm unit

The base unit has a built-in powerful speaker and microphone. The Emergency Resolution Team can talk with you in an emergency, even if you are in a different room to the alarm unit.

Water-resistant pendant

The pendant is water-resistant up to 1 metre for 30 minutes so you can wear it in the bathroom and shower where slips are common (IP67 standard).

Choice of wearable options

A neck and wrist strap is included so you can choose how to wear the pendant. It is comfortable enough to wear all day so you can keep the pendant with you at all times.

No need to remember to charge it

Don’t worry about charging the pendant. The alarm pendant has a long 5-year battery life. If the battery does need replacing, we'll arrange this free of charge.

Keep you and your partner safe

Add a second pendant to your order for your partner to use so they remain safe and secure. Or use as a spare if you lose yours.

No long-term contract

You can cancel any time and there are no hidden charges. Your subscription includes unlimited alarm calls and a lifetime warranty. There's even a 30-day money back guarantee.

Get help 24 hours a day

Press the SOS button on your pendant or on the alarm unit to be quickly connected to our friendly Emergency Resolution Team, any time of the day or night.

What's included in your subscription

Here's what you get with the In-Home Classic Personal Alarm.

What's included
Paying for your subscription
Do I pay VAT?
Frequently asked questions
Why choose Taking Care?

What's included

With your subscription

24-hour award-winning UK-based emergency resolution
Unlimited alarm calls
30-day money back guarantee
Free lifetime warranty and repair

In the box

Tunstall VI personal alarm pendant and alarm unit
Neck cord and wrist strap
Power adapter with 3 metre cable, telephone adapter and telephone lead to connect to the alarm unit
User guide

Free delivery

Free next working day delivery in England and Wales for orders received before 1pm, Monday – Friday
48-hour delivery for other areas

Personal alarm pendant and base unit

Specifications

Personal alarm pendant

IP67 water-resistant up to 1 metre for up to 30 minutes
5-year battery life
Works up to 75 metres / 246 feet from the alarm unit

Alarm unit

Size: 185mm x 122mm x 41mm (width x length x depth)
Works in a power cut: approximately 40-hour battery life

Paying for your subscription

Do I pay VAT?

You may not need to pay VAT on your personal alarm

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders,

If you think you qualify as VAT exempt, you can select this option when ordering online. We'll ask you to provide some details and take care of the rest for you.

For the purposes of the VAT relief, you are chronically sick or disabled if:

You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
You have a terminal illness.

Provided below are examples of medical conditions which may be applicable:

Alzheimers	Endocarditis
Addison's disease	Epilepsy
Angina	Gastro-oesophageal Reflux Disorder
Ankylosing Spondylitis	Glaucoma
Arthritis	Haemophilia
Asthma	Hypertension
Benign Prostate Hypertrophy	Hypothyroidism
Bronchiectasis	Inflammatory Bowel Disease
Cancer	Motor Neuron Disease
Cardiac Arrythmias	Multiple Sclerosis
Cardiac failure	Myasthenia Gravis
Cardiomyopathy	Osteoarthritis
Chronic Bronchitis	Osteoporosis
Chronic Obstructive Airways Disease	Paget's disease
Chronic Obstructive Pulmonary Disorder	Pancreatic Disease
Chronic Renal Disease	Paraplegia
Chronic Urinary Tract Infection	Parkinson's disease
Coronary Artery Disease	Peptic Ulcers
Crohn's Disease	Peripheral Vascular Disease
Cryoglobinaemia	Pituitary Adenomas
Cystic Fibrosis	Psoriasis
Deep Vein Thrombosis	Psychosis
Dementia	Quadraplegia
Dermatomyocitis	Rheumatoid Arthritis
Diabetes	Stroke
Diverticulitis	Systemic Lupus Erythematosus
Dysrhythmia	Thrombocytopaenia
Dystonia	Thyroid Disorder
Emphysema	Transient Ischaemic Attack
	Ulcerative Colitis

Frequently asked questions

Can you set-up the personal alarm for me?
Yes, one of our friendly Telecare Consultants can set everything up for you, test your personal alarm and show you how it works. Simply add our alarm installation service to your order when you purchase online. If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT).
Is the delivery, warranty and repair service really free of charge?
Yes! We don’t charge for delivery and we include next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48-hour delivery instead.
What happens when I press my alarm button?
All our alarm systems include a subscription for 24/7 monitoring. Your alarm call will be quickly answered 24 hours a day, 7 days a week by one of our Emergency Resolution Centres in the UK.
Our trained team will know who you are and where you live. Even if you are unable to speak, we will know where to direct help.
The Emergency Resolution team will talk with you over the alarm unit and assess the situation.
If you need further help, we will call either your nominated emergency contacts, such as friends, neighbours or family, or the emergency services. When you first set up your alarm system, we ask you for some information, for example if there are medical conditions we need to be aware of.
If you have a key safe, you can also share the location and code with us.
Having this information to hand when you make an alarm call means we are able to coordinate the most appropriate response quickly, even if you are unable to get to the door. We will only share this information with the emergency services if they are called so we can get help to you.
What is covered by the lifetime warranty?
If your equipment develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service.
Can I use this alarm if I don't have a telephone landline?
You will need a telephone landline to connect the alarm unit to. If you don't have a telephone landline then you can still use our service with the Taking Care Anywhere. This uses a multi-network SIM card, so it is perfect for customers that don't have a telephone line in their home but need a little support to live independently.
Can I have more than one pendant?
Yes, you can add another pendant for anyone living at the same address, or for use as a spare, for just £35 (£42 including VAT) with no ongoing additional charge.
Can I use the personal alarm if I am deaf?
Yes, you’ll need to be set up with ‘Type talk’ or ‘Next Generation Text’ for us to be able to contact you, or alternatively we can contact your chosen keyholders.
What if I want to pay the set-up costs and someone else pay the subscription?
No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services Team, 9am – 5pm, Monday to Friday on 0800 085 7371.
How do I provide you with my emergency contacts?
Once you have submitted your order, you will receive an email with a link to an online account setup form. Please complete and submit this form so we know who to contact in an emergency. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.
We’ll also ask for some other details so we can provide the best possible response, including medical details and your key safe code and location, if you have one.
Do I own the equipment?
The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a Freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

Why choose Taking Care?

Trusted by our alarm users and their families

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on .

Key safes and installation

Add a key safe and installation to your personal alarm order.

Key safe for £65.99 inc VAT

If you need assistance, it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home.

With a key safe, there is always a way to get help to you in an emergency.

A key safe is a secure, weatherproof box that allows you to keep a set of keys outside your home.

It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key.

If you order a key safe, please have a spare key ready to store in it.

Key safes

Professional installation for £99 (£118.80 inc VAT)

Our personal alarms are easy to set up. However, some customers prefer someone to set up their alarm for them.

When you order our installation service, we will call you within one working day to arrange a suitable time for the installation.

Our Telecare Consultant will bring everything with them and install your personal alarm so there is no delivery to wait for.

They will answer any questions you have and make sure you are happy with the personal alarm system.

They’ll install the alarm, show you how to use it and do a range test around your home and garden, testing the connections to the Emergency Resolution Centre.

The Telecare Consultant will also fit your key safe, if you have ordered one.

Installation service