Installation service

Add installation to your order for £99 (£118.80 including VAT)

Hassle-free service for the Classic Personal Alarm

Our in-home personal alarms are easy to set up.

However, some customers prefer someone to set up their alarm for them.

We can set up your personal alarm, test it and show you how it works.

The installer contacted me before the alarm arrived. He then left me a phone number to contact him. The alarm was fitted within 10 days of purchase so now I feel safer if I have a fall.
Mrs McDonald
6th December 2022, Trustpilot

Which? Trusted Trader Approved installation service

Taking Care is the first personal alarm provider endorsed as a Which? Trusted Trader Approved Service for the installation and servicing of personal alarms in the UK.

Our installation service is designed for people who want the reassurance of having their personal alarm service installed, set up and tested by a professional Telecare Consultant.

If you have ordered a key safe, they will also fit this for you at no extra charge.

Very quick delivery and installer contacted me to arrange fitting the next working day and arrived within the hour.
Richard Styles
14th December 2022, Trustpilot

More about key safes

Over 200,000 happy customers since 2008. Rated Excellent on .

How our installation service works

Choose a convenient time and date for the installation. If you or your family have any questions about our personal alarm service, the Telecare Consultant will be happy to answer them.

When you order our installation service, we will call you to arrange a suitable time for the installation.

Choose a morning or afternoon appointment, Monday to Friday.

Your order will be sent to you so the equipment is ready to be installed on your chosen date. The Telecare Consultant will answer any questions you have and make sure you are happy with the system.

They’ll install the alarm, show you how to use it and do a range test around your house and garden, testing the connections to the Emergency Resolution Team.

Add the installation service to your order

Let us do all the work for you and if you order a key safe, we'll fit that too.

One-off Cost

£99.00

excluding VAT

£118.80 inc VAT

We will call you to arrange an installation date
Which? Trusted Trader Approved installation service

Most of our customers don't need to pay VAT on their personal alarms if they, or the person they are buying the alarm for, have a condition that requires regular medication or are registered disabled. VAT exemption also covers the installation service.

Find out more about VAT exemption

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We can set up your alarm, test it and show you how it works.

A Telecare Consultant will install your personal alarm system and show you how it works.

Typically a personal alarm can be set-up, tested and demonstrated in 1 – 2 hours.

If you have any questions, the Telecare Consultant will be happy to answer them.

Your personal alarm will be sent to you so you have the equipment before your installation date

Get started with our installation service

A service you can trust

The Telecare Consultant will call in advance to let you know they are on their way. They will clearly identify themselves so you feel safe and confident.

Experienced installers

The Telecare Consultants are experienced at setting up and demonstrating personal alarm systems to our customers.

You choose the time and date

Choose from morning or afternoon appointments, Monday to Friday.

Let us do the work

Installation is normally within 21 days of ordering.

Free next working day delivery

We provide free next working day delivery in England and Wales for orders received before 1pm, Monday - Friday. For other areas, we provide 48 hour delivery.

Includes testing and demonstration

Once the personal alarm system is set up and tested, the Telecare Consultant will show you how it works.

About the installation service

If you have any concerns about setting up your personal alarm or key safe, let us take care of it for you.

What's included
Areas covered
Key safe installation
Frequently asked questions

What's included

Your order will be sent to you so the equipment is ready to be installed on your chosen date.
The Telecare Consultant will visit your home and bring any tools they need to set it up.
They will set up your personal alarm, and any other items you ordered such as a key safe or sensors.
They will test the equipment, register it with our Emergency Resolution Team and show you how it works.
Installation is normally within 21 days of ordering.

Personal alarm equipment

Areas covered

Key safe installation

Frequently asked questions

Can you set up or install my order for me?

Our personal alarms are easy to set up and we provide clear instructions with your order. Some customers prefer us to set up and test the equipment for them and an installation option is available when you order the in-home Classic Personal Alarm online or by phone.

We’ll call you to arrange a time and date for the installation. We'll send a Telecare Consultant to set up your equipment, test the service and show you how it works. We offer morning and afternoon appointments, Monday to Friday. Installation is normally within 21 days of ordering.

If you order a key safe, please have a spare key ready to store in it.

Unfortunately, an installation service cannot be provided to customers in Scotland, Isle of Man, Isle of Wight, the Scilly Islands or the Channel Islands.

Can you fit my key safe for me?

Yes. If you order a key safe with your in-home Classic Personal Alarm, add the installation service to your order and we will set up both for you. Please have a spare key ready to store in your key safe.

How much does installation cost?

The service costs an additional £99 (£118.80 including VAT).

Can I order installation after I have received my alarm or key safe?

If you have any problems setting up your equipment, our Customer Services Team will be happy to guide you through the process. You can call our Customer Service Team on 0800 085 7371.

If you prefer, you can order the installation by calling our Sales Team on 0800 085 7371.

What does the installation service include?

A Telecare Consultant will visit your home to set up your personal alarm, and any other items you ordered such as a key safe or sensors. They will test the equipment, register it with our Emergency Resolution Team and show you how it works.

How long does the installation take?

It depends on what you have ordered but typically a personal alarm can be set up, tested and demonstrated in 1 – 2 hours.

Is the installation service available throughout the UK?

Our installation service is available for addresses in England, Wales and Northern Ireland. Unfortunately, we cannot provide an installation service to customers in Scotland, Isle of Man or the Isles of Scilly.

Trusted by our alarm users and their families

Over 200,000 happy customers since 2008. Rated Excellent on .

How to prevent slips, trips and falls

Download our falls prevention guide for useful tips and advice to keep you or your loved ones safe in their home.

Download Falls Prevention Guide