Phone icon. Need help? Call us on 0800 085 7371

Personal alarms to help you remain independent and healthy for longer
Which? Trusted Traders
Approved Service
30-Day Money Back
Support icon.
Award winning
24/7 service
Star icon.
Rated Excellent
on TrustPilot
Falls Risk Score logo

Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

Troubleshooting Your Personal Alarm Service

Troubleshooting your personal alarm service

Our personal alarm service is easy to set-up and use. However, if you have a problem, these troubleshooting guides can help and our Customer Services Team is just a phone call away.

Discontinued products

Remember, if your personal alarm equipment has developed a fault, we will repair or replace it free of charge within the warranty.

Please call 0800 085 7371 to speak to one of our friendly Customer Services Team. Our opening times are Monday – Friday, 9am – 5pm.