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Personal alarms to help you remain independent and healthy for longer
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Troubleshooting Your Taking Care GO

Common Self-Install Faults and Solutions

Taking Care GO is really easy to set-up and use. However, if you need any help then please call our Customer Services team on 0800 085 7371 - we are here to help.

Issue Resolution
Your GO alarm pendant doesn’t respond to a button press
  • Place your GO alarm pendant on the charger.
  • If no charging lights show immediately, leave it on there for at least half an hour to see if the blue light around the edge turns on. This means the battery would have run flat and it will need to be left on the charger until fully charged.


Your GO alarm pendant may not work, or may stop functioning during an alert for help, if it does not have sufficient battery level. If your GO pendant is kept in a location where there is no coverage for an extended period, it will continue trying to send reports and this can drain the battery faster.

Warning: Do not try to open your GO pendant; it contains a lithium coin cell battery that can cause severe injuries.