Taking Care Anywhere with GPS and Fall Detection

If a fall is detected, the alarm will automatically raise an alert to our 24/7 UK Emergency Resolution Team, even if you’re unable to press the button.

If you need help, simply press the button on your pendant.

Whether you’re at home or out and about, you’ll be connected straight away to our 24/7 UK Emergency Resolution Team.

You don’t need to reach a phone, help is available at the touch of a button.

When you’re away from home, the GPS personal alarm can help our team see your location when you call so they can arrange support more quickly.

This provides added reassurance when you’re out, walking, travelling or visiting friends and family

You’ll be connected to our trained UK team, who will speak with you through the pendant to understand what support you need.

When you are at home, the base unit provides an additional way to speak hands-free if needed.

If help is needed, we can contact a family member, neighbour or the emergency services using the details you’ve provided.

You choose who we contact, so support is tailored to you.

Support will be arranged quickly, whether you are at home or out and about, giving reassurance that help is always close by.

Giving you and your loved ones peace of mind, wherever you are.

This GPS personal alarm is designed to work wherever you are, whether at home or out-and-about. It provides continuous reassurance, so help is always within reach wherever your day takes you.

The GPS alarm is designed to recognise hard falls and automatically raise an alert, even if you’re unable to press the button. This provides an extra layer of protection alongside the GPS pendant alarm button.

You can press the button on your pendant or base unit at any time to call for help. Whether you feel unwell, have had a fall or need reassurance, you’ll be connected directly to our 24/7 UK Emergency Resolution Team.

When you’re out-and-about, the GPS personal alarm helps our team understand your location so they can arrange support more quickly. This makes it easier to get help wherever you are, even if you are unable to speak or do not know your location.

You can speak with our team through the GPS pendant, whether you are at home or outside. This makes it simple to get help without needing to reach a phone. When at home, you can also speak to the team through the base unit's built-in speaker and microphone.

When you are at home, the base unit provides an additional way to speak with the Emergency Resolution Team. This gives added reassurance without changing how you normally use your alarm.

When you are at home, the system includes a backup pendant that works with the base unit, giving you an additional way to raise an alert around the home.

This can be used as a spare or by a second person living at the same address, providing extra reassurance and flexibility.

This digital GPS alarm uses a built-in mobile connection with multi-network SIMs, so it does not need a telephone line. It works in any home and is not affected by the UK’s digital switchover.

The GPS alarm uses multi-network SIMs and a high-performance internal antenna to connect to the strongest available signal. This helps ensure reliable performance both at home and when you are out.

The alarm is ready to use in minutes with simple, voice-guided setup. There is no need for an engineer visit, and everything is designed to be easy and reassuring to use.

The GPS pendant is lightweight and comfortable, designed to be worn around the neck so it is always easy to reach in an emergency. It can also be attached to a belt or used as a keyring.

The GPS pendant and backup pendants are water-resistant, so they can be worn during everyday activities such as washing hands or being caught in the rain.

The GPS pendant is designed for everyday use, with a typical battery life of 1 to 2 months and low battery notifications to help ensure it is always ready when needed.

The backup in-home pendant has a long 5-year battery life, so it can be used reliably without the need for regular charging.

• Alarm base unit – connects you to our 24/7 UK Emergency Resolution Team at home, with a built-in mobile connection and no need for a telephone landline.
• GPS pendant with fall detection – a wearable GPS personal alarm designed to detect hard falls and raise an alert automatically, as well as allowing you to press the button for help. Can be worn as a pendant, or attached to a belt or keyring
• Backup in-home pendant – works with the base unit to provide an additional way to raise an alert at home. Can be used as a spare or by a second person living at the same address
• Two-way speaker and microphone - built into both the GPS pendant and base unit for clear communication with our team.
• Power supply and 3 metre cable
• Wireless charging adapter for GPS pendant
• Quick start guide – simple step-by-step instructions to get you up and running

• 24/7 monitoring service – ongoing support from our UK Emergency Resolution Team whenever you need help
• Unlimited alarm calls – use your GPS personal alarm as often as needed, with no additional charges
• Free lifetime warranty and repairs – for added peace of mind
• 30-day money-back guarantee – try the GPS alarm with confidence
• Equipment rental included – no large upfront purchase required

• Hypo-allergenic stainless steel chain and a split ring, so you can choose to wear GPS pendant around your neck or on a key ring or belt

Your GPS personal alarm can be used for any situation where you need help or reassurance. This includes medical emergencies, feeling unwell, falls, injuries, or if you feel unsafe or distressed.

It can also be used in home emergencies, such as a fire, flood, burst pipe or suspected intruder. You don’t need to rely on friends or family being available, as help is always there when you need it.

This means you can live independently with confidence, knowing support is always available day and night.

The GPS fall detector may not detect every fall, as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the button each time that you fall.

The GPS fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls, as this depends on how it is worn and the level of impact from the fall.

You can learn more about how fall alarms work, including the types of falls that may trigger an alert, in our guide.

The GPS pendant is designed to work across the UK (excluding the Channel Islands) wherever there is a 3G or 4G mobile signal. It uses a mobile network to raise an alert and GPS satellite technology to help determine your location when you are out and about.

If no mobile signal is available, it can connect through the base unit when you are at home to contact the Emergency Resolution Team.

At home, the base unit connects using a multi-network 2G or 4G signal. It automatically checks its connection and will alert you if there is an issue.

Location accuracy may vary depending on factors such as buildings, signal strength, and environmental conditions. A GPS signal must be available for the pendant to determine your location.

GPS coverage and connectivity

UK mobile networks are gradually phasing out 3G services by 2033. You don’t need to worry — your pendant and base unit automatically connect to the strongest available signal (2G or 4G), so there is no immediate impact.

As with all mobile-based devices, performance may vary depending on signal availability in your area.

If you have a pacemaker, the GPS pendant should not be worn as a neck pendant and fall detection will need to be turned off.

Instead, you can attach the GPS pendant to the supplied split ring and use it with a belt clip or keyring. The device should be kept at least 15cm away from your pacemaker at all times.

If you have any questions or concerns, our team is happy to help.

The Taking Care Anywhere alarm uses a built-in mobile connection with multi-network SIMs, so it does not require a telephone landline. It is designed to work in any home and is not affected by the UK’s digital switchover.

There are no additional mobile or data charges, as everything is included in your subscription.

Many customers who struggle to get a mobile signal can still use the alarm, as the multi-network SIMs automatically connect to the strongest available network, supported by a large internal antenna in the base unit. There are no additional phone or data charges, as everything is included in your subscription.

Simple setup at home

Your alarm is designed to be easy to set up yourself. Simply plug in the base unit and follow the voice-guided instructions. There’s no need for an engineer visit or specialist installation.

Equipment and subscription

The personal alarm equipment is provided on a rental basis as part of your subscription. This means there’s no large upfront purchase, and your service includes ongoing access to our 24/7 UK Emergency Resolution Team.

Ongoing support and maintenance

Your subscription includes ongoing support, as well as maintenance and repairs if your equipment develops a fault. If the pendant battery needs replacing, we’ll take care of that for you.

Our UK Emergency Resolution Team aims to answer alarm calls within 30 seconds, so you’re not left waiting when you need help. You’ll be connected to a trained team member who can speak with you straight away and arrange the right support.

No, Taking Care Anywhere does not require a telephone landline. It uses a built-in mobile connection with multi-network SIMs, so it works independently of your home phone or broadband and is unaffected by the telephone network's Digital Switchover.

Yes, the backup pendant can be used by a second person living at the same address if they only need a home and garden alarm.

It is primarily designed as a spare to use at home when the GPS pendant is charging, but it can provide reassurance for another person in the household.

If you plan to use the service this way, please let us know so we can make sure we have the correct details in case of an emergency.

The GPS fall detector may not detect every fall, as it is designed to detect hard, unobstructed falls.

If you are able to press the button, you should always do so to ensure help is arranged as quickly as possible.

Yes, the GPS personal alarm is designed to work wherever you are, whether at home or out-and-about, as long as there is a 3G or 4G mobile signal.

When you’re outside, the GPS pendant allows you to call for help and helps our team understand your location. When you’re at home, you can also use the base unit and backup pendant for added reassurance.

Yes, GPS pendant is water-resistant up to 1 metre for 30 minutes (IP67 standard). We would encourage you to wear the GPS pendant in the bathroom and shower where slips are most likely to occur.

The backup pendant is water-resistant up to 1.5 metres for 30 minutes (IP68 standard) and can also be worn in the bathroom and shower. 

When you press the button, an alarm call is sent to our 24/7 Emergency Resolution Team. They will speak with you through the GPS pendant or base unit to understand what help you need. If required, they can contact your emergency contacts or the emergency services to arrange assistance. Your GPS location will also be sent with the alarm call.

If you are unable to speak, our Emergency Resolution Team will still know who you are, your location and that you may need help.

They will follow your agreed emergency plan and arrange support, including contacting your emergency contacts or the emergency services if needed.

The GPS pendant uses multi-network SIMs and will connect to the strongest available mobile signal.

If a mobile signal cannot be found when you are at home, the system can use the base unit to contact the Emergency Resolution Team. As with all mobile-based devices, performance may vary depending on signal availability in your area.

Yes, the base unit has a backup battery that will continue to work for a period of time during a power cut.

This means you can still raise an alarm call and speak with our team if needed.

The GPS pendant has its own battery so is unaffected by a power cut.

Most customers do not need to pay VAT on their GPS alarm. You may be eligible for VAT exemption if you have a long-term medical condition, are chronically sick or are registered disabled. If you’re unsure, you can check the VAT exempt requirements before ordering.