"It is a great product which is worn easily on the wrist and gives us all reassurance that should anything happen in the future, we will be notified quickly."
Anthony Buckmaster
Digital Fall Alarm
Set-up Cost: £69.99
Monthly Cost: £28.49
A home and garden alarm with automatic fall detection that can raise an alert if the wearer falls, even if they’re unable to press the button.
Designed for reassurance at home, the fall alarm provides quick access to support whenever it’s needed. It’s ideal if you’re a little unsteady on your feet or have fallen before.
Digital Fall Alarm
Set-up Cost: £69.99
Monthly Cost: £28.49
Prices exclude VAT. Most customers qualify for VAT exemption - check if you qualify.
1 month free every year when you pay annually (not just in your first year).
Free next working day delivery in England and Wales for orders before 1pm, Monday to Friday. 48-hour delivery is available for other areas. Fall detection is designed to recognise hard falls. If you are able to press the button, you should always do so.
Offer and pricing terms and conditions apply. View full details
How it Works
1. Automatic fall detection
If a fall is detected, the alarm will automatically raise an alert to our 24/7 UK Emergency Resolution Team, even if you’re unable to press the button.
2. Press your fall alarm button for help
If you need help, simply press the button on your pendant. The base unit connects you straight away to our 24/7 UK Emergency Resolution Team.
You don’t need to reach a phone, help is available at the touch of a button.
3. Speak through the base unit
You’ll be connected to our trained UK team, who will speak with you through the base unit to understand what support you need.
You can speak hands-free, even if you’re not close to the unit or have fallen, using the powerful built-in speaker and microphone.
4. We contact the right person
If help is needed, we can contact a family member, neighbour or the emergency services using the details you’ve provided.
You choose who we contact, so support is tailored to you.
5. Help is on the way
Support will be arranged quickly, giving reassurance that help is always close by at home.
Giving you and your loved ones peace of mind, day and night.
Features and Benefits
Automatic fall detection for added protection
The fall alarm is designed to recognise hard falls and automatically raise an alert, even if the wearer is unable to press the button. It provides an extra layer of protection compared to standard in-home emergency alarms, helping ensure support can be arranged quickly in an emergency.
Reliable support at the press of a button
In addition to automatic detection, you can press the button on your pendant at any time to call for help. Whether you feel unwell, have had a fall or need reassurance, your fall alarm connects you directly to our 24/7 UK Emergency Resolution Team.
Works without a landline
This digital fall alarm uses a built-in mobile connection with multi-network SIMs, so it does not need a telephone line. It works in any home and is not affected by the UK’s digital switchover.
Strong signal and reliable coverage at home
The base unit uses multi-network SIMs and a large internal antenna to connect to the strongest available signal. This helps ensure your fall detection device works reliably throughout your home and garden, up to 300 metres / 984 ft from the base unit.
Easy to set up and simple to use
Your fall alarm is ready to use in minutes. Just plug in the base unit and follow the voice-guided instructions. There’s no need for an engineer visit, and everything is designed to be simple and reassuring to use.
Comfortable to wear every day
Waterproof for use in the bath and shower
The falls pendant is waterproof, so it can be worn in the bath or shower, where falls are more likely to happen. This means your fall alarm continues to provide protection in higher-risk situations at home.
No charging needed
The pendant has a long-lasting 5-year battery and does not need to be recharged. It also performs regular self-checks and alerts us if the battery needs replacing, so your fall alarm remains ready to use.
Add a second pendant if needed
You can add an additional pendant for another person living at the same address, or as a spare. This makes it a flexible option for couples or shared households.
Speak hands-free through the base unit
Clear, two-way communication through the built-in speaker and microphone means you can speak to our team without needing to hold a phone.
Get help if you fall
Our Emergency Resolution Team will know who you are and where you live, so they can arrange the right support, even if you’re unable to talk.
No phone or call charges
All calls are included in your subscription, so there are no additional phone or data costs to worry about.
What's Included
Everything you need to get started with your fall alarm
- Digital base unit – connects your fall alarm to our 24/7 UK Emergency Resolution Team using a built-in mobile connection, with no landline required
- Fall alarm pendant with automatic detection – a lightweight, wearable fall detection device designed to recognise serious falls and raise an alert automatically, as well as allowing you to press the button for help. Choose a neck or wrist option
- Two-way speaker and microphone – built into the base unit for clear, hands-free communication
- Power supply and cables – easy to plug in and set up
- Quick start guide – simple step-by-step instructions to get you up and running
Included with your subscription
- 24/7 monitoring service – ongoing support from our UK Emergency Resolution Team whenever you need help
- Unlimited alarm calls – use your fall alarm as often as needed
- Free lifetime warranty and repairs – for added peace of mind
- 30-day money-back guarantee – try the fall alarm with confidence
- Equipment rental included – no large upfront purchase required
Additional details
- Hypoallergenic neck chain or wrist strap (depending on your choice)
- Power adapter with 3-metre cable
Service Information
Support for a wide range of emergencies
Your fall alarm can be used for any situation where you need help or reassurance. This includes medical emergencies, feeling unwell, falls, injuries, or if you feel unsafe or distressed.
It can also be used in home emergencies, such as a fire, flood, burst pipe or suspected intruder. You don’t need to rely on friends or family being available, as help is always there when you need it.
This means you can live independently with confidence, knowing support is always available day and night.
Fall detection
The fall detector may not detect every fall, as it is designed to detect hard, unobstructed falls. If you are able to do so, you must ensure that you press the button each time that you fall.
The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls, as this depends on how it is worn and the level of impact from the fall.
You can learn more about how fall alarms work, including the types of falls that may trigger an alert, in our guide.
Reliable digital connection
The Digital Fall Alarm uses a built-in mobile connection, with two pre-fitted multi-network SIMs for added reliability. This means it does not require a telephone landline and is designed to work without being affected by the UK’s digital switchover.
Many customers who struggle to get a mobile signal can still use the alarm, as the multi-network SIMs automatically connect to the strongest available network, supported by a large internal antenna in the base unit. There are no additional phone or data charges, as everything is included in your subscription.
Simple setup at home
Your alarm is designed to be easy to set up yourself. Simply plug in the base unit and follow the voice-guided instructions. There’s no need for an engineer visit or specialist installation.
What else you need to know
Equipment and subscription
The personal alarm equipment is provided on a rental basis as part of your subscription. This means there’s no large upfront purchase, and your service includes ongoing access to our 24/7 UK Emergency Resolution Team.
Ongoing support and maintenance
Your subscription includes ongoing support, as well as maintenance and repairs if your equipment develops a fault. If the pendant battery needs replacing, we’ll take care of that for you.
Coverage and limitations
The pendant works within range of the base unit, typically covering your home and garden. When setting up your alarm, you’ll be guided to test the range, so you can feel confident it works around your home and outdoor space.
Frequently Asked Questions
How quickly do you answer alarm calls?
Our UK Emergency Resolution Team aims to answer alarm calls within 30 seconds, so you’re not left waiting when you need help. You’ll be connected to a trained team member who can speak with you straight away and arrange the right support.
Do I need a telephone line to use the Digital Fall Alarm?
No, the Digital Fall Alarm does not require a telephone landline.
This makes it a flexible emergency alarm for older people living independently and it is unaffected by the telephone network's Digital Switchover. It uses a built-in mobile connection with multi-network SIMs, so it works in any home without needing to be plugged into a phone socket.
Can two people use the fall alarm?
Yes, you can add a second falls pendant for another person living at the same address, so both users can access help when needed.
Does the Digital Fall Alarm detect all falls?
The fall detection feature is designed to recognise hard falls and automatically raise an alert. However, like many fall detection devices, it may not detect every fall, as this can depend on how the alarm is worn and the type of fall.
If you are able to press the button, you should always do so to ensure help is arranged as quickly as possible.
Is the fall alarm pendant waterproof?
Yes, the pendant is waterproof up to 1 metre for 30 minutes (IP67 standard) and can be worn in the bath and shower, where slips and falls are more likely.
What happens when I press the button on my fall alarm?
When you press the button on your fall alarm, you’ll be connected to our 24/7 UK Emergency Resolution Team through the base unit. A trained team member will speak with you to understand what help is needed and can contact your chosen emergency contacts or the emergency services if required.
What happens if I can’t speak after a fall?
If you are unable to speak when an alarm call is made, our team will still know who you are and where you are calling from. They will follow your agreed emergency plan and arrange help, including contacting your emergency contacts or the emergency services if needed.
Will the fall alarm work during a power cut?
Yes, the base unit has a built-in battery backup, so your personal alarm will continue to work during a power cut for approximately 40 hours, if fully charged.
Do I need to pay VAT?
Most customers do not need to pay VAT on their fall alarm. You may be eligible for VAT exemption if you have a long-term medical condition, are chronically sick or are registered disabled. If you’re unsure, you can check the VAT exempt requirements before ordering.
We include free wellbeing calls with our fall alarm service
If something seems different or worrying - like using the alarm more than usual - we’ll get in touch to check everything’s okay.
It's our way of Taking Care of you.
It helps catch small changes early so you can stay safe and independent, and your loved ones feel reassured. Find out more.
Compare similar alarms
Select up to three options to compare features, pricing and support to find the best personal alarm for elderly people.
Annual Pricing
Monthly Pricing
Digital Fall Alarm
Set-up Cost:
£69.99
Monthly Cost:
£28.49
Annual Cost:
£313.39
£341.88
Taking Care Anywhere
Set-up Cost:
£70.00
Monthly Cost:
£31.49
Annual Cost:
£346.39
£377.88
Personal Alarm Watch
Set-up Cost:
£99.99
Monthly Cost:
£24.49
Annual Cost:
£269.39
£293.88
Why Taking Care?
Trading Standards Approved
We are proud to be Trading Standards Approved, giving families confidence that our personal alarms meet high standards for service, transparency and reliability.
24-hour UK Response Team
Every fall alarm connects you to our UK-based Emergency Response Team, available 24 hours a day when help is needed.
Trusted by families across the UK
Over 250,000 people and their families across the UK have relied on our alarms for reassurance at home and on the go.
No landline required
Our digital fall alarms work without a landline, making them quick and easy to set up at home.
Clear, honest pricing
No hidden costs, with calls, data and repairs included for simple, transparent pricing.
Free next working day delivery
Order today and receive your alarm with fast, reliable next working day delivery in England and Wales. 48-hour delivery available for other areas.
Support for older adults and families
Our fall alarms for the elderly provide reassurance for older adults while helping families feel confident that support is always close by.
Further information about fall alarms
Understanding fall alarms
What is the difference between the Digital Personal Alarm and the Digital Fall Alarm?
The Digital Fall Alarm has all the features of the Digital Personal Alarm with the added reassurance of fall detection.
What is fall detection in a fall alarm?
Fall detection is a feature within a fall alarm that is designed to recognise when a serious fall has occurred. If a fall is detected, the alarm can automatically raise an alert to a monitoring team without the user needing to press the button.
This makes fall detection devices particularly useful for people who may be at risk of falling or who may not always be able to call for help themselves.
How accurate is fall detection?
Fall detection is designed to recognise serious, high-impact falls, but it may not detect every fall. This is true of all fall detection technologies and its accuracy depends on how the alarm is worn and the type of fall.
Like many fall detection devices, it is best used alongside the manual button. If you are able to press the button, you should always do so to ensure help is arranged as quickly as possible.
What happens if the user is unconscious following a fall?
If a fall is detected and the user is unable to respond, the alarm will still raise an alert to our 24/7 UK Emergency Resolution Team.
If there is no response when the team attempts to speak through the base unit, they will follow the agreed emergency plan and arrange help, including contacting emergency services if needed.
Can the fall detector be used as a personal alarm pendant?
Yes, the fall alarm pendant can also be used as a standard personal alarm. You can press the button at any time to call for help, whether or not a fall has occurred.
This means you have both automatic fall detection and the reassurance of being able to raise an alert manually whenever you need support.
What is the Digital Switchover and how does it affect personal alarms?
The UK is moving from analogue telephone lines to a fully digital network by 2027. This change is known as the Digital Switchover.
Many older personal alarms rely on analogue phone lines and may need adapters or upgrades to continue working. The Digital Fall Alarm is not affected by this change, as it uses a built-in mobile connection instead of a landline, making it a reliable choice now and in the future.
What is the difference between a digital and analogue alarm?
A digital alarm connects using a mobile network, so it does not need a telephone landline. This makes it more flexible to place in your home and ensures it continues to work as the UK moves away from analogue phone lines.
An analogue alarm connects through a traditional telephone socket. As analogue networks are being phased out, these alarms may require additional equipment or may not work as reliably in the future. Digital systems are now the most reliable type of emergency alarm for elderly users, as they are designed to be more future-proof and easier to use in any home.
What are the best fall detection devices in the UK?
The best fall detection devices combine reliable automatic fall detection, simple setup and access to a 24/7 monitoring team.
A high-quality fall alarm should be comfortable to wear, easy to use and supported by a responsive service that can arrange help quickly. The Digital Fall Alarm is designed to offer this combination, providing a dependable solution for use at home.
Connection and coverage
Do I need to pay for the SIM costs?
No, the SIM cards and data usage are included as part of your subscription. This also covers your connection to our 24/7 Emergency Resolution Team, so there are no additional mobile or call charges.
What if I can’t get a mobile signal?
The Digital Fall Alarm uses two multi-network SIM cards and will automatically connect to the strongest available network. This means it is not limited to a single mobile provider.
The base unit also includes a large internal antenna to improve reception. If you are unsure about signal coverage in your home, our team can provide advice before you order.
Will other alarms nearby interfere?
No, your fall alarm operates independently and cannot be triggered by other alarm systems nearby. You can use it with confidence knowing it will only activate when you press your own alarm button.
Does the fall alarm work in the garden?
The Digital Fall Alarm is designed for use at home and in the garden. The pendant works within range of the base unit, typically up to 300 metres / 948 ft.
If you are looking for an alarm that works when you are out and about, you may want to consider a GPS-enabled personal alarm such as Taking Care Anywhere.
Setup and getting started
What do I need to set up a fall alarm at home?
Everything you need is included with your Digital Fall Alarm. You will just need a mains electricity socket within around 3 metres of where you plan to place the base unit. You may need to bend down to plug in the power.
For the best support in an emergency, we ask you to provide details of your emergency contacts, any key safe you have, and relevant medical information.
How do I set up the Digital Fall Alarm?
Setting up your fall alarm is simple and does not require an engineer. You just need to plug in the base unit and follow the voice-guided instructions.
During setup, you will be guided to test the range of your pendant and provide important details such as emergency contacts and medical information, so everything is ready if you ever need help.
Using your fall alarm
What happens if the battery runs out?
The pendant is designed with a long-lasting battery and performs regular self-checks. If the battery becomes low, the system will alert us automatically so it can be replaced before it stops working.
The base unit also includes a backup battery, so it can continue to operate during a power cut for about 40 hours.
Do I need a key safe?
A key safe is not required, but it is recommended. It allows emergency services or responders to access your home quickly if you are unable to open the door.
If you have a key safe, you can share the code with us so it can be used in an emergency.
What if I need an ambulance and can’t open the door?
If you are unable to open the door in an emergency, we can share your key safe code with the emergency services so they can enter your home safely.
If you do not have a key safe, we will still arrange help, but access may take longer. Having a key safe can help ensure faster assistance.
Suitability and health conditions
Can the Digital Fall Alarm be used by someone with epilepsy, Parkinson’s or tremors?
The fall alarm may be suitable for people with conditions such as epilepsy, Parkinson’s or tremors, but this can depend on individual circumstances.
When a fall is detected, the device automatically calls the Emergency Resolution Team. This alert can be cancelled by shaking the pendant. However, someone with tremors, epilepsy, or Parkinson’s may accidentally cancel an alert. For some customers, the Digital Personal Alarm without fall detection may be more suitable.
Alternatively, the neck-worn Taking Care Anywhere contains automatic fall detection, and may be more suitable.
Subscription and payments
What does the set-up cost include?
The set-up cost covers creating your account and registering you as a customer. You will set up the alarm yourself at home using the included instructions.
The cost does not include an engineer visit, as the system is designed to be simple to install.
What is included in the subscription?
Your subscription includes 24/7 monitoring by our UK Emergency Resolution Team, unlimited alarm calls and ongoing support.
It also includes maintenance, repairs and battery replacement if required, so you can rely on your alarm to continue working over time.
How do I set up Direct Debit?
When you place your order online, you will be asked to complete a Direct Debit form for your ongoing subscription. A link will also be included in your confirmation email if you prefer to complete it later.
If you order by phone, our team can set this up for you during the call.
Can someone else pay the subscription?
Yes, someone else can set up and pay the Direct Debit for your subscription. They can complete the form using the link provided after your order or contact our team for assistance.
Delivery and ordering
What happens after I place my order?
After placing your order, you will receive a confirmation email with links to complete your Direct Debit and provide important details such as emergency contacts and medical information.
Your alarm will then be dispatched, and you will receive updates on delivery so you know when to expect it.
How quickly will my fall alarm be delivered?
Orders placed before 1pm, Monday to Friday, are typically delivered the next working day in England and Wales.
For other areas, delivery is usually within 48 hours.
I would like to order a different second pendant for someone else living at the same address. Is this possible?
Yes, this is possible. If another person in the household needs a different type of pendant, our Sales team can talk you through the available options and help you find the most suitable setup. Call 0800 085 7371, Monday to Friday, 9am to 5pm.
Ownership, returns and guarantees
Do I own the equipment?
No, the fall alarm equipment is provided on a rental basis as part of your subscription.
If it develops a fault, we will repair or replace it at no additional cost. When you no longer need the service, we will arrange for the equipment to be returned.
What is included in the 30-day money-back guarantee?
You can return your fall alarm within 30 days of ordering for a full refund, including both the set-up cost and subscription.
We will arrange the return for you, either through an Evri ParcelShop or courier collection, and process your refund once the equipment has been received.
What if I change my mind?
If you decide the alarm is not right for you, you can return it within 30 days for a full refund. The return process is simple, and we will help arrange collection.
Managing your account
How do I provide emergency contact details?
After placing your order, you will receive a link to an online form where you can provide your emergency contacts, medical information and key safe details.
If you prefer, you can also provide this information by post or by contacting our Customer Services team.
Who do I tell if my details change?
If any of your details change, such as your address, phone number, medical information or emergency contacts, you should let us know as soon as possible.
Keeping your information up to date helps us arrange the right support quickly if you ever need assistance.
Technical specifications
Fall alarm pendant
- IP67 water-resistant up to 1 metre for up to 30 minutes
- 2-year battery life
- Works up to 300 metres / 984 feet from the alarm unit
Alarm unit
- Size: 189mm x 119mm x 50mm (length x width x depth)
- Works in a power cut: approximately 40-hour battery life