Digital Personal Alarm
This life-saving Digital Personal Alarm does not need a telephone landline and includes alarm pendant, base unit and our 24-hour monitoring service so you can get help at the touch of a button, any time of the day or night. The subscription includes rental of the personal alarm equipment.
This life-saving Digital Personal Alarm does not need a telephone landline and includes alarm pendant, base unit and our 24-hour monitoring service so you can get help at the touch of a button, any time of the day or night. The subscription includes rental of the personal alarm equipment.
Select your subscription and package options
For your first year, setup and extras
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You probably don't need to pay VAT on your personal alarm
91% of customers are VAT-exempt. You qualify if you or the person you're ordering for require regular medication or are registered disabled.
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Would you like to pay for the subscription monthly or annually?
Includes 30-day money back guarantee. Subscription includes rental of the personal alarm equipment.
Pay annually and save £20.99 (£25.19 including VAT) — Enjoy 1 month free every year.
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Select your wearable option
We will set-up your alarm pendant with your preferred wearable option.
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Would you like an additional Digital Personal Alarm pendant?
Eligible for VAT exemption
Add a second user who lives at the same address and receive an additional Digital Personal Alarm pendant. You can also select this option if you would like a spare personal alarm pendant.
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Stay reassured with daily activity monitoring
Eligible for VAT exemption
For just £2.65 per week, Taking Care Sense monitors daily activity patterns and alerts our Resolution Team when changes may signal a potential issue. It's the perfect way to ensure timely intervention while supporting independent living.
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Do you require a Key Safe?
Ineligible for VAT exemption
With a key safe, there is always a way to get help to you in an emergency. Unlike personal alarms, key safes are not eligible for VAT exemption.
Your customised package
£90.98
Ongoing annual subscription of due after the first year.
Package Summary
Digital Personal Alarm
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Set-up cost
£69.99Includes setting up your account and registering you as a customer.
- Ongoing monthly subscription £20.99
- 1 month free every year £20.99
- Neck pendant Free
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Delivery
FREE next working dayAvailable in England & Wales. Weekday orders placed before 1pm.
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Lifetime warranty
FREEIncluding repair service.
Optional extras:
- TOTAL £90.98
Frequently asked questions
Do I need to pay VAT on my order?
91% of customers do not pay VAT on their personal alarm. You may be eligible for VAT exemption if you, or the person you’re buying for:
- Have a condition requiring regular medication
- Are chronically sick
- Are registered disabled
If unsure, check the VAT exempt requirements.
What does the set-up cost include?
The set-up cost includes setting up your account and registering you as a customer. You will need to set up the personal alarm yourself.
What happens after I place my order online?
There are a couple of things you will need to do after placing your order:
- Complete the Direct Debit form. A link will be provided on the confirmation page and in your order confirmation email
- Fill in the online account setup form with:
- Medical details (to arrange appropriate help in an emergency)
- Emergency contacts (names, addresses, phone numbers, keyholder status)
- Key safe details (code and location if you have one)
Delivery
- If you place your order before 1pm Monday - Friday, your order will be shipped as next working day delivery to postcodes in England and Wales.
- For other areas, delivery time will be 48 hours.
- We will email you to confirm your order is on its way.
How do I set up the Direct Debit subscription?
When ordering online:
- Pay the set-up fee and first subscription with a debit or credit card.
- Complete the Direct Debit form linked from the confirmation page and order confirmation email for the ongoing subscription.
If ordering by phone, our advisor will help you set it up.
If someone else is paying the subscription, they can use the link in your email or call Customer Services.
How do I provide you with my emergency contacts?
- Online: Use the account setup link in your order confirmation email.
- By post: Complete the form in your welcome pack.
- By phone: Call freephone 0800 023 4301, Monday – Friday, 9am – 5pm.
What if I want to pay the set-up costs and someone else pays the subscription?
- You can pay the set-up cost and first subscription when you order.
- The person paying the ongoing subscription can complete the Direct Debit form or call Customer Services on freephone 0800 085 7371. Lines are open Monday - Friday, 9am - 5pm.
What if I change my mind after ordering?
- You can return your alarm for free within 30 days for a full refund.
- We’ll arrange a return via an Evri ParcelShop or courier collection.
Do I need a telephone landline to use the Digital Personal Alarm?
No, it comes with two pre-fitted multi-network SIMs, so you don’t need a landline. This makes it ideal for homes without a telephone landline or for placing the alarm unit anywhere in your home.
The SIM and data usage are included in your subscription so there are no extra costs.
Do I need to pay for the SIM costs?
No, the SIM and data usage are included in your subscription. This also covers 24-hour monitoring, with no extra costs.
What do I need to use the personal alarm service?
Everything is included with your Digital Personal Alarm order. You just need a mains electricity socket within 3 metres of where you want to place the base unit. You may need to bend down to reach it.
For the best emergency response, we recommend providing:
✔ Emergency contacts
✔ Key safe details (if you have one)
✔ GP details and medical conditions (to arrange the right help in an emergency)
What is included with my order?
Your personal alarm order contains everything you need:
✔ Personal alarm pendant
✔ Wrist or pendant strap
✔ Base unit and power adapter
✔ User guide with easy setup instructions
Your subscription includes:
✔ 24/7 emergency monitoring
✔ Free lifetime warranty and repairs
✔ Unlimited alarm calls
What is included in the subscription?
✔ 24-hour monitoring by our UK-based Emergency Resolution Team (3 UK centres, available 365 days a year)
✔ Free lifetime warranty and repair service
✔ Unlimited alarm calls
Do I own the equipment?
No, the personal alarm equipment is rented from us for the duration of your contract.
If it develops a fault, we’ll repair or replace it for free.
When you no longer need the service, we’ll arrange a free return via an Evri ParcelShop or courier collection.