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Taking care of you and your loved ones
ISO 9001 Accredited
ISO 9001 Accredited
Three Emergency <br> Resolution Centres
Three Emergency
Resolution Centres
Supporting Health <br>Professionals
Supporting Health
Professionals
An AXA Company
An AXA Company

Why partner with us

Healthcare TEC

We've been helping  people live well for over 30 years.

Taking Care has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

We are part of the AXA PPP healthcare group and understand how important it is for people to live happily and independently as they age. 

Through our AXA relationship, we have access to health and technology insights that are out of reach for many Technology Enabled Care (TEC) providers. We use this insight and expertise to continually improve the services we offer and currently provide 24 hour monitored TEC services to over 70,000 people across the UK.

That's why we are trusted by health professionals, housing associations, local authorities, Home Instead and Age UK to support the vulnerable people they work with.

 

Your patients are in good hands

Largest private provider of dispersed alarms in the UK. When you refer a patient to us or trust us to deliver your TEC, you can be confident of the service we will deliver.

  • We are ISO 9001 certified, which measures our quality management principles, including a strong user focus.
  • We are members of the Telecare Services Association (TSA) and undergo a stringent yearly audit of our processes and services.
  • We are the only telecare provider in the UK that is approved by Which? and Age UK.
  • We do not outsource our staff and we have 3 UK based Emergency Resolution Centres providing 24 hour monitoring services. You and your patients can be confident that no alarm call will go unanswered.

 

Monitoring performance and outcomes 

  • 1.7m emergency response calls per year
  • 3000 + calls per day
  • Average 5 second emergency alarm call response time
  • More than 97.5% emergency alarm calls answered in less than 60 seconds
  • 100% of emergency alarm calls answered in less than 180 seconds
  • 35 years’ experience of TEC
  • 250 dedicated employees
  • Over 70,000 customers across UK

 

Contact us

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