Which? Trusted Traders
Approved Service
Personal alarm<br>warranty included
Personal alarm
warranty included
Award winning<br>24/7 service
Award winning
24/7 service
Rated 4.7 out of 5
on TrustPilot
Falls Risk Score logo

Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

The UK's 1st Which? Approved personal alarm service

We've helped over 170,000 people feel safer at home and out-and-about.

Join our life-saving personal alarm service today with a 30-day risk-free home trial and get peace of mind for you and your family.*

Who is the alarm for? Compare Alarms

The UK's 1st Which? Approved personal alarm service

Personal alarms as seen on TV

Who is the personal alarm for?

Tell us who will be using our personal alarm service so we can help you choose the best care alarm for your circumstances.

How will a personal alarm service help you?

It’s a disturbing fact that 1-in-3 people over 65 will have a fall this year1. Falls can have a long-term effect on confidence, impacting independence and mobility.

A Taking Care Personal Alarm for the elderly will help you remain independent by providing a way to get help, day or night, in any emergency. Research has shown that having a personal alarm reduces overall hospital admissions in older adults by 50% and by 44% where admissions were due specifically to falls2.

What is a personal alarm?

  • A personal alarm provides a way to call for assistance should you fall, feel unwell, have a medical emergency or be in distress.
  • At the touch of a button, you are quickly connected to our 24/7 Emergency Resolution Team who will arrange help from nominated contacts or the emergency services.
  • You can choose a personal alarm with wearable options and features to suit you.
  • Some personal alarms can be worn as a pendant or around the wrist like a watch.
  • Features like fall detection and GPS tracking, along with always-in-reach emergency buttons for the elderly, provide extra reassurance to help you live independently.

How does our personal alarm service work?

Not everyone has family or friends who live nearby and can respond in an emergency, or you may not want to rely on them.

A personal alarm can help anyone who wants to continue leading an independent and active life, not just the elderly or vulnerable. Emergency medical alarms and other care alarms also fall under the category of personal alarms.

Independence when you want it; help when you need it

  • When our expertly trained Emergency Resolution Team receive an alarm call, they will know who is calling and from where.
  • The Emergency Resolution Team will speak with the care alarm user directly through the personal alarm equipment.
  • Even if the alarm user is unable to speak, the team will have the alarm user’s emergency contacts and medical information to hand.
  • They will quickly assess the situation and a family member or friend will be contacted if help is required.
  • If medical assistance is needed, or family and friends cannot be reached, then the emergency services will be called.
Pendant in the home, garden or about and about.
Press the pendant button day or night to call for help.
1. An alarm call is triggered by the monitored personal alarm to our 24-hour Emergency Resolution Team
2. The alarm call will be quickly answered by our UK-based Emergency Resolution Team
3. The highly trained Emergency Resolution Team will speak with the alarm user through the alarm equipment and decide what action to take
4. Help will arrive from a loved one or the emergency services
Your pendant will automatically call our Emergency Resolution team if you fall.
We'll call friends, family or the emergency services if you need further help.

Which type of personal care alarm are you looking for?

Choose from our range of personal alarms and emergency medical alarms to suit every need and start your 30-day risk-free home trial. *

In-Home Personal Alarms

An In-Home Personal Alarm provides independence and peace of mind, whether you are going about your day in the home or enjoying your garden.

Compare in-home alarms

Not sure which personal alarm to choose?

Call 0800 085 7371, Monday - Friday, 8am - 6pm, to speak with a Taking Care Sales Advisor.

Compare Alarms

Browse our full range of personal alarms. Compare personal alarms by feature.

Compare Alarms

Request a Brochure

Download a brochure and receive a copy in the post to share with your loved ones.

Free brochure

Get Your Falls Risk Score

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

Get your falls risk score

Since 2008 alone, we have helped over 170,000 people stay safe in their homes

We answered 1.1 million alarm calls in 2020 and resolved over 46,000 customer emergencies.

Read Dion's Story
Private pay telecare

Help was just the touch of a button away when Dion's mother had a fall, thanks to her pendant alarm.

Dion's Mum uses her personal alarm to live independently in her own home. Read how it helped her remain independent and get help when she fell.

Read Dion's Story

Read Alice's Story
Elderly personal alarm with landline

Alice's Gran was won over by the reassurance the monitored alarm service gives her and her family members.

Alice's Gran was sceptical about getting a falls alarm, until she needed to get help in an emergency. Now she loves her Taking Care Personal Alarm Service.

Read Alice's Story

Trusted by our alarm users and their families

Our customers rate us an 'excellent' on Trustpilot. Read what they have to say about the Taking Care Personal Alarm Service.

Read more reviews on Trustpilot

Personal alarm service customers
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I had been shaken by the realisation that I needed help in leading a more secure life at home. The advice and support from Taking Care was invaluable and has given me the confidence to be brave and more relaxed with this new quality of life.

I am recommending them to all my nervous emerging-from-lockdown friends. Their patience and kindness have been exemplary. Thank you so much.

Mrs Hilary Sage

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I can't recommend them enough. They have been great at providing my Mum with support when she needs it. Staff always lovely and my Mum says they have lovely calming voices as she has pressed the buzzer a few times.

Kerry Mitchell

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A prompt, efficient and friendly service provided to our mother over the years. Very pleased to recommend.


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On the occasion when my father sadly fell and broke his hip during the night, I received the SOS call within moments from an operative who appeared genuinely concerned and interested in my Dad's welfare. I highly recommend their service and consider the costs they charge to be very reasonable, considering the excellent service they provide and the reassurance it gives.

Tim D

Latest resources and advice from Taking Care

Articles and guides for you and your loved ones, available to read online or delivered straight to your email inbox.

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Why choose a Taking Care Personal Alarm?

Taking Care is the largest private provider of personal alarms in the UK. We have been providing personal alarm services for more than 30 years.

Award-winning 24/7 Emergency Resolution

We were awarded 'Best Elderly Personal Alarm Specialist' in the GHP Social Care Awards 2022 for the life-saving service our three UK-based Emergency Resolution Centres provide.

We are fully endorsed as a Which? Trusted Trader Approved Service, and the first Which? Approved Service for the installation and servicing of personal alarms in the UK.

We're part of AXA Health and committed to being a ‘Dementia-Friendly’ organisation, with a range of dementia alarms and trackers.

Personal alarms are used by people of all ages, not just the elderly and vulnerable. We have a wide range of alarm products for everyone. We also offer in-home alarm installation and key safes to help your or your loved ones to live independently.

Elderly man with personal alarm pendant on bike