Taking Care Safe Home Alert

• They will need broadband internet, a telephone landline and a router with a spare network port to use this package.
• The sensors and smart plug use Wi-Fi to communicate with the hub unit. The hub must be connected to a router using an ethernet network cable.
• The personal alarm pendant calls our Emergency Resolution Team via the alarm base unit that must be connected to a telephone landline.
• If the Wi-Fi or broadband connection goes down, your loved one can still call us using the personal alarm pendant. 

No, your loved one will need an internet connection. If they do not have broadband, there are mobile broadband solutions available. However, we do not currently support these.

No, the telephone landline is needed by the alarm base unit to call us when the alarm pendant’s button is pressed.

• The sensors are designed to remotely monitor the activity of someone living alone.
• The Safe Home Alert package is not suitable for households of more than one person.
• We do however offer emergency personal alarms and personal fall alarm products for two people living at the same address.

• We will be alerted if your loved one's first morning activity is not detected, if there is no movement in a high risk area or if the front or back door has been left open.
• If your loved one presses their personal alarm pendant button, we will also be alerted and will speak with your loved one over the alarm equipment.

• Activity detected by the sensors can be viewed through the secure website using a computer, laptop, tablet or mobile device.
• Gradual changes in daily routine are shared as actionable insights on the website. 
• Insights include movement around the home, temperature levels, increased activity at night and time spent in bed.
• Depending on where the sensors and smart plugs are used, you can gain insights into bathroom usage, how often they go into particular rooms or areas of the house and when an electrical device is used, for example a fridge, kettle or microwave.

• We will install the package for your loved one. This is included in the one-off cost.
• An experienced Telecare Consultant will visit the home to set up and test the equipment. They will demonstrate how it works and answer any questions. We will call to arrange a suitable time for the installation.
• There are morning or afternoon appointments, Monday to Friday. Installation is normally within 28 days of ordering.
• No electrical work or rewiring is required.

• The door and wall sensors are attached with removable stick-on tabs or small screws. 
• The smart plugs are placed directly into your existing electrical sockets.

• Each sensor has a battery that will typically last for a year.
• The personal alarm pendant has a 5 year battery life and low battery warning.
• If the batteries in the sensors or pendant need replacing, then we will do this free of charge.

• If your loved one's equipment develops a fault or stops working at any time whilst they are a customer, we will either repair or replace the equipment for them.
• If the batteries in the sensors or pendant need replacing, then we'll change these too.
• There is no charge for this service.

The set-up cost includes setting up your account and registering you as a customer. We will also install Taking Care Safe Home Alert for you.

• The subscription includes 24-hour monitoring by our Emergency Resolution Team.
• We have three UK based Emergency Resolution Centres so you can feel reassured that help is available any time of the day or night.

Yes, the equipment is safe to be left turned on. In fact, this is required so your loved one’s activity patterns can be monitored. 

Our sensors will not require any maintenance from your loved one. When the batteries need replacing, the equipment will notify us and we will arrange with your loved one to replace them free of charge.

No. The platform does not include cameras, video or audio recording equipment. It only uses sensors which passively monitor activity in the home.

• We value your loved one's privacy. The data is visible to you or your loved one's friends through the secure website, if you grant them access. 
• Taking Care and our technology partner Anthropos have secure access to data. Your loved one's data will not be shared with any other third parties. 

The pendant can be worn as an alarm around the neck or on the wrist as an alarm watch.

No, the personal alarm for the elderly provided with Safe Home Alert does not detect falls. If you would like an in-home fall alarm with automatic fall detection, we recommend the Digital Fall Alarm.

If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack.

Please return either form so that we have the following details available in case an emergency alarm call is made:

• Emergency contacts – so we know whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. We will also ask if your contacts are keyholders that can access your home in an emergency.
• Medical details – so we can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
• Key safe – if you have a key safe, let us know the code and location so we can get help to you in an emergency.

If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

• The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge.
• When you no longer require our service, we will arrange for the equipment to be returned via an Evri ParcelShop or a courier collection service. 

• If you have an elderly relative who lives alone and needs some support to continue living independently then Taking Care Safe Home Alert can benefit them.
• Your loved one will need to have broadband internet, a telephone landline and a router with a spare network port.
• However, we will set up the equipment for you and test it is working. A personal safety alarm is included, reassuring your loved one that a friendly voice is just a button press away. Combined with other suggestions to help to combat loneliness in elderly, Taking Care Safe Home Alert can support your loved one to live happily and securely at home for longer.