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Personal alarms to help you remain independent and healthy for longer
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Helping your loved one remain in their home for longer

Perfect for those who want to ensure that a loved one is safe and well, even when they can't be there.

With Taking Care Safe Home Alert, your loved one can remain independent and safe at the fraction of the cost of other home care solutions:

  • Installation is included. A professional Telecare Consultant will install 5 motion and room temperature sensors, 2 door sensors, a fridge sensor and 2 smart plugs for the kettle and microwave.
  • The sensors monitor activity in the home and are linked to powerful Artificial Intelligence (AI). If an emergency alert is detected, our Emergency Resolution Team is notified automatically.
  • Routine insights can be viewed by family members via a secure website. These insights show subtle changes so you can take action before a health condition or issue becomes more serious, making this ideal an ideal way of monitoring elderly parents.
  • An in-home personal alarm is also included, so your loved one can call us for help day or night should they fall, feel unwell or be in distress by pressing the button on their pendant.

No cameras or microphones are used, so your loved one's privacy is maintained. No electrical work or wiring is required.

If you would like to see how Taking Care Safe Home Alert works, you can book a no-obligation home demo.

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How Taking Care Safe Home Alert works

The reassurance you need that your loved one is safe in the home they love. Ideal for monitoring elderly parents remotely in the UK non-intrusively.

Smart sensors in the home

Sensors around the home learn and keep track of your loved one’s daily routine. These elderly monitoring devices provide peace of mind when you can’t be there.

Smart home sensors send alerts

Alerts that require immediate action are sent to our Emergency Resolution Team, for example, if the front door has been left open during the night.

View activity of eldely parents / loved ones

Insights allow family members to see changes in daily routine, for example, a loved one eating and drinking less. These insights help you take action before a problem escalates.

With monitored personal alarm service for elderly

Your loved one can press their alarm pendant any time of the day or night to speak with our Emergency Resolution Team. We'll call you or the emergency services if further help is needed.

Book a no-obligation free home demonstration

One of our Telecare Consultants will show you the sensors and personal alarm equipment and answer any questions you have. There is no obligation to order the package and no hard sell.

Book online or call 0800 085 7371, Monday – Friday, 8am - 6pm, and Saturday, 9am – 5pm.

Pay monthly or annually

Pay Monthly

£39.99

per month (exc VAT)

£47.99 inc VAT

Buy now

  • Free lifetime warranty
  • Free installation
  • One-off £199.99 set up fee (£239.99 inc VAT)
Pay Annually

£479.88

per year (exc VAT)

inc VAT

Buy now

  • Free lifetime warranty
  • Free installation
  • One-off £199.99 set up fee (£239.99 inc VAT)

You will need broadband internet, a telephone landline and a router with a spare network port to use this package. The sensors and smart plug use Wi-Fi to communicate with the hub unit which must be connected to the internet. In addition, the hub must be connected to your router using an ethernet network cable. The alarm unit connects to a telephone landline.

Most of our customers don't need to pay VAT on their personal alarms or elderly monitoring devices if they, or the person they are buying the alarm for, have a condition that requires regular medication or are registered disabled.

Find out more about VAT exemption

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Taking Care Safe Home Alert includes 5 motion and room temperature sensors, 2 door sensors, a fridge sensor and 2 smart plugs. It also includes an in-home personal alarm.

This setup ensures we’re able to offer one of the most comprehensive and best elderly monitoring systems available, offering great peace of mind for loved ones.

Peace of mind with Taking Care Safe Home Alert

The monitored home sensors build an accurate picture of your loved one’s daily routine over time and help you see what’s happening when you’re not there.

The elderly monitoring devices capture information at all times of the day and night and address the three main concerns that families have: Has something gone wrong that requires immediate action?
Is something changing that should be looked at? Is my loved one OK when I'm not with them?

Emergency alerts

Emergency alerts that need immediate attention are sent to our 24/7 Emergency Resolution Team. Examples include:

  • No movement in the morning when a loved one would usually be up.
  • No movement in high risk areas, for example if your loved one has gone into the bathroom and not returned.
  • The front door left open after going to bed.
  • If the room temperature is too hot or cold, for example a window has been left open or the heating has not been turned off.

Routine insights

Routine insights gathered by our elderly monitoring devices can be viewed by family members via a secure website.

The insights highlight changes in routine so you can take action before a health condition or issue becomes more serious.

For example:

  • Use of fridge, microwave and kettle may indicate loved ones are not eating or drinking as often as they should.
  • Changes in activity during the day or night may suggest a health condition that should be checked out.

Personal alarm included

Your loved one can get help 24 hours a day with the personal alarm included.

The personal alarm pendant works up to 75 metres / 246 feet from the alarm unit so your loved one can call us from the home or garden in any emergency:

  • If they trip or fall.
  • If they feel unwell or are in distress.
  • In a home emergency, such as cold callers, flood or fire.

Smart home monitoring

Without Taking Care Safe Home Alert, you may feel anxious not knowing what is happening when you can’t be with your loved one every day. You may not notice changes in their daily routine that could indicate they need more support.

With Taking Care Safe Home Alert, powerful Artificial Intelligence learns your loved one's routine while monitoring elderly parents remotely in the UK.

If an emergency alert is detected, our Emergency Resolution Team is notified automatically, even if your loved one cannot press their alarm button.

Low maintenance, long battery life

Each sensor used for monitoring elderly parents has a battery that will typically last for a year.

The personal alarm pendant has a 5-year battery life so there is no need to remember to charge it.

If the batteries need replacing, we'll be alerted and arrange for them to be changed free of charge.

Monitored 24 hours a day

Our Emergency Resolution Team is based in the UK and will quickly answer alarm calls and respond to alerts.

We will talk with your loved one over the alarm equipment and call their emergency contacts or the emergency services if needed.

Our Which? Trusted Trader Approved Personal Alarm Service has helped 170,000 people remain safe at home since 2008 alone and we're committed to being a 'Dementia-Friendly' organisation.

Calls answered in under 30 seconds

Our Emergency Resolution Team aim to answer alarm calls within 30 seconds so you and your family can be confident you’ll receive the support you deserve.

We have three Emergency Resolution Centres in the UK so no alarm call goes unanswered.

No long-term contract or hidden charges

You can cancel any time and there are no hidden charges.

The subscription includes unlimited alarm calls and a lifetime warranty. There's even a 30-day money back guarantee.*

Free installation included

No wiring or electrical work is required. A professional Telecare Consultant will set up the elderly monitoring system with all equipment connected and fully tested before they leave.

The sensors and smart plugs connect to a Wi-Fi network. The hub unit connects to a router.

The personal alarm calls us via an alarm unit connected to a telephone landline.

Installation is normally within 21 days of ordering.

Got a question about Taking Care Safe Home Alert?

Call 0800 085 7371, Monday – Friday, 8am - 6pm, and Saturday, 9am – 5pm, to speak with one of our Sales Advisors.

Customer stories

Helping James care for his Mum remotely

James lives 600 miles away from his Mum, Dora, and wanted peace of mind that she was OK when other family members could not be with her.

  • Dora has had Taking Care Safe Home Alert for over a year and it regularly generates important actionable insights.
  • James checks the family app every morning to see what sort of night Dora has had and to make sure that she is up and about and getting on with her daily routine.

James explains how the regular routine insights help manage Dora's wellbeing:

"What surprised me most at first was mama’s irregular sleeping pattern and high level of night-time activity: my sister and I had no idea that she was out of bed and wandering around her house nearly every night."

"It explained why she is often so tired in the morning and during the day."

Read James' story

Examples of elderly smart home care

Helping Ann live independently on return from hospital

Daughter-in-law Elizabeth wanted reassurance that Ann was OK when she couldn't be with her.

Elizabeth explains her experience of using Taking Care Safe Home Alert for remote monitoring:

"I check the family app at least once a week and what has surprised me most is just how much habit there is to Ann’s daily routine, so actually it is pretty easy to see when something is not quite right."

Read Ann's story

Booking a home demo

If you would like to see how Taking Care Safe Home Alert works, you can book a free home demonstration with an experienced Telecare Consultant.

  • There is no cost to booking a home demonstration.
  • There is no obligation to order the package and no hard sell.

The Telecare Consultant will show you how Taking Care Safe Home Alert works and answer any questions you and your family may have.

The Telecare Consultant will show you the sensors and personal alarm equipment.

They will also show you the routine insights that family members can view online.

How to book a home demo

Book a free elderly care demo

Coronavirus precautions

We understand how worrying Coronavirus is for older adults and their families. The Telecare Consultant will wear personal protection equipment. We will conduct a risk assessment when we will call you to book the demonstration.

What's included

With your subscription

  • 24-hour award-winning UK-based emergency resolution
  • Unlimited alarm calls
  • Access to a secure website to view activity and routine insights
  • 30-day money back guarantee
  • Free lifetime warranty and repair
  • Includes rental of equipment

In the box

  • 10 Anthropos smart home sensors: 5 motion and room temperature sensors, 2 door sensors, fridge sensor and 2 smart plugs for the kettle and microwave
  • Tunstall VI personal alarm pendant and alarm unit
  • Neck cord and wrist strap for the alarm pendant
  • User guide

Free installation

  • We will call you within two working days to arrange a suitable time for the installation
  • Your order will be sent to you so the equipment is ready to be installed on your chosen date. We provide free next working day delivery in England and Wales for orders received before 1pm, Monday - Friday. For other areas, we provide 48 hour delivery
  • A Telecare Consultant will install and test the equipment, answer any questions you have and show you how it works
  • Installation is normally within 21 days of ordering

Package of smart home sensors

Specifications

Personal alarm pendant

  • IP67 water-resistant up to 1 metre for up to 30 minutes
  • 5-year battery life
  • Works up to 75 metres / 246 feet from the alarm unit

Alarm unit

  • Size: 185mm x 122mm x 41mm (width x length x depth)
  • Works in a power cut: approximately 40-hour battery life

Frequently asked questions

  • What does my loved one need to use the package?

    They will need broadband internet, a telephone landline and a router with a spare network port to use this package.

    The sensors and smart plug use Wi-Fi to communicate with the hub unit. The hub must be connected to a router using an ethernet network cable.

    The personal alarm pendant calls our Emergency Resolution Team via the alarm base unit that must be connected to a telephone landline. If the Wi-Fi or broadband connection goes down, your loved one can still call us using the personal alarm pendant. 

  • Can you use the package if you don't have broadband internet?

    No, your loved one will need an internet connection. If they do not have broadband, there are mobile broadband solutions available. However, we do not currently support these.

  • Can you use the package if you don't have a telephone landline?

    No, the telephone landline is needed by the alarm base unit to call us when the alarm pendant’s button is pressed.

  • Can I order the Safe Home Alert for more than one person?

    The sensors are designed to remotely monitor the activity of someone living alone. The Safe Home Alert package is not suitable for households of more than one person. We do however offer emergency personal alarms and personal fall alarm products for two people living at the same address.

  • What kind of alerts does your Emergency Resolution Team receive?

    We will be alerted if your loved one's first morning activity is not detected, if there is no movement in a high risk area or if the front or back door has been left open.

    If your loved one presses their personal alarm pendant button, we will also be alerted and will speak with your loved one over the alarm equipment.

  • What routine insights will I receive?

    Activity detected by the sensors can be viewed through the secure website using a computer, laptop, tablet or mobile device. Gradual changes in daily routine are shared as actionable insights on the website. 

    Insights include movement around the home, temperature levels, increased activity at night and time spent in bed. Depending on where the sensors and smart plugs are used, you can gain insights into bathroom usage, how often they go into particular rooms or areas of the house and when an electrical device is used, for example a fridge, kettle or microwave.

  • How are these sensors installed?

    We will install the package for your loved one. This is included in the one-off cost.

    An experienced Telecare Consultant will visit the home to set up and test the equipment. They will demonstrate how it works and answer any questions. We will call to arrange a suitable time for the installation. There are morning or afternoon appointments, Monday to Friday. Installation is normally within 21 days of ordering.

    No electrical work or rewiring is required.

  • How are the sensors fitting around the home?

    The door and wall sensors are attached with removable stick-on tabs or small screws. The smart plugs are placed directly into your existing electrical sockets.

  • How long do the batteries in the sensors last?

    Each sensor has a battery that will typically last for a year. The personal alarm pendant has a 5 year battery life and low battery warning. If the batteries in the sensors or pendant need replacing, then we will do this free of charge.

  • What happens if there is fault with any of the equipment?

    If your loved one's equipment develops a fault or stops working at any time whilst they are a customer, we will either repair or replace the equipment for them. If the batteries in the sensors or pendant need replacing, then we'll change these too. There is no charge for this service.

  • What does the set-up cost include?

    The set-up cost includes setting up your account and registering you as a customer. We will also install Taking Care Safe Home Alert for you.

  • What's included in the subscription?

    The subscription includes 24-hour monitoring by our Emergency Resolution Team. We have three UK based Emergency Resolution Centres so you can feel reassured that help is available any time of the day or night.

  • Are the sensors and smart plug safe to be left on all the time?

    Yes, the equipment is safe to be left turned on. In fact, this is required so your loved one’s activity patterns can be monitored. 

  • What maintenance do the sensors need?

    Our sensors will not require any maintenance from your loved one. When the batteries need replacing, the equipment will notify us and we will arrange with your loved one to replace them free of charge.

  • Are the sensors watching and recording my loved one?

    No. The platform does not include cameras, video or audio recording equipment. It only uses sensors which passively monitor activity in the home.

  • What happens to data collected by the sensors and smart plug?

    We value your loved one's privacy. The data is visible to you or your loved one's friends through the secure website, if you grant them access. Taking Care and our technology partner Anthropos have secure access to data. Your loved one's data will not be shared with any other third parties. 

  • How do I provide you with the details of my emergency contacts?

    If you order online or by telephone and provide an email address, you will receive an order confirmation email with a link to an online account setup form. If you do not have an email address, you can complete and return the form included in your welcome pack.

    Please return either form so that we have the following details available in case an emergency alarm call is made:

    Emergency contacts – so we know whom to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. We will also ask if your contacts are keyholders that can access your home in an emergency.

    Medical details – so we can arrange the most appropriate help in an emergency, please provide details of any medical conditions.

    Key safe – if you have a key safe, let us know the code and location so we can get help to you in an emergency.

    If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

  • Do I own the equipment?

    The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

  • Who can benefit from Taking Care Safe Home Alert?

    If you have an elderly relative who lives alone and needs some support to continue living independently then Taking Care Safe Home Alert can benefit them. Your loved one will need to have broadband internet, a telephone landline and a router with a spare network port. However, we will set up the equipment for you and test it is working. A personal alarm is included, reassuring your loved one that a friendly voice is just a button press away. Combined with other suggestions to help to combat loneliness in elderly, Taking Care Safe Home Alert can support your loved one to live happily and securely at home for longer.

Paying for your subscription

The subscription for the 24-hour alarm monitoring service is collected by Direct Debit.

Ordering online

When ordering online, choose how you would like to pay the set-up cost and first subscription payment:

  • You can either pay by debit/credit card and set up the Direct Debit instruction later.
  • Or you can choose to include the set up cost in your first Direct Debit payment.
  • Once your order is confirmed, please complete the Direct Debit form.
  • Your order confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Ordering by telephone

If you prefer to order by telephone, call 0800 085 7371, Monday – Friday, 9am - 6pm.

The Sales Advisor will take your Direct Debit details during the call.

Our UK-based 24-hour Emergency Resolution Team has a proven track record of finding people with dementia.

You may not need to pay VAT on your order

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders,

If you think you qualify as VAT exempt, you can select this option when ordering online. We'll ask you to provide some details and take care of the rest for you.

For the purposes of the VAT relief, you are chronically sick or disabled if:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
  • You have a terminal illness.

Here are some examples of medical conditions which may qualify as VAT exempt.

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Key safes and installation

Add a key safe to your Taking Care Safe Home Alert and we will fit it for you, at no extra cost.

Key safe for £65.99 inc VAT

If your loved one needs assistance, it’s reassuring to know that neighbours, carers, and if necessary, the emergency services can quickly gain access to their home.

With a key safe, there is always a way to get help to your loved one in an emergency.

A key safe is a secure, weatherproof box that allows your loved one to keep a set of keys outside their home.

It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key.

If you order a key safe, please have a spare key ready to store in it.

Key safes

Key safes
Smoke alarm installation service

Installation service included

Installation is included with Taking Care Safe Home Alert. We will call you to arrange a suitable time for the installation.

The Telecare Consultant will answer any questions you have and make sure you are happy with how it works.

They’ll install the sensors and personal alarm, show you how to use it and do a range test around your home and garden, testing the connections to the Emergency Resolution Centre.

The Telecare Consultant will also fit your key safe, if you have ordered one.

Book a free home demo

We will show you how Taking Care Safe Home Alert works and answer any questions you may have. There is no obligation to order the package and no hard sell.

Free home demo      Download brochure