Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Personal alarm<br>warranty included
Personal alarm
warranty included
Award winning<br>24/7 service
Award winning
24/7 service
TrustPilot
Rated 4.7 out of 5
on TrustPilot
Falls Risk Score logo

Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

Quote

Excellent service. Installation was carried out by a friendly knowledgeable and thorough engineer. I would recommend the Taking Care personal alarm service to anyone needing it.

Shirley Melly

8th May 2021, Trustpilot

Helping your loved one remain in their home for longer

Perfect for those who want to ensure that a loved one is safe and well, even when they can't be there.

With Taking Care Safe Home Alert, your loved one can remain independent and safe at the fraction of the cost of other home care solutions:

  • Our professional team will install 5 motion and room temperature sensors, 2 door sensors, a fridge sensor and 2 smart plugs for the kettle and microwave.
  • The sensors monitor activity in the home and are linked to powerful Artificial Intelligence (AI). If an emergency alert is detected, our Emergency Resolution Team is notified automatically.
  • Routine insights can be viewed by family members via a secure website. These insights show subtle changes so you can take action before a health condition or issue becomes more serious.
  • The In-Home Classic Personal Alarm is also included, so your loved one can call us for help day or night should they fall, feel unwell or be in distress by pressing the button on their pendant.

No cameras or microphones are used, so your loved one's privacy is maintained. No electrical work or wiring is required.

If you would like to see how Taking Care Safe Home Alert works, you can book a no-obligation home demo.

Quote

My Mother is delighted with the installation of her equipment. She was very happy with the gentleman that came to install and show her how it all works. I feel happy that she can keep her independence.

Liz

2nd March 2021, Trustpilot

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on Trustpilot logo.

How Taking Care Safe Home Alert works

The reassurance you need that your loved one is safe in the home they love.

Sensors around the home learn and keep track of your loved one’s daily routine, providing peace of mind when you can’t be there.

Alerts that require immediate action are sent to our Emergency Resolution Team, for example, if the front door has been left open during the night.

Insights allow family members to see changes in daily routine, for example, a loved one eating and drinking less. These insights help you take action before a problem escalates.

Your loved one can press their alarm pendant any time of the day or night to speak with our Emergency Resolution Team. We'll call you or the emergency services if further help is needed.

Book a no-obligation free home demonstration

One of our Telecare Consultants will show you the sensors and personal alarm equipment and answer any questions you have. There is no obligation to order the package and no hard sell.

Book online or call 0800 085 7371, Monday – Friday, 8am – 6pm.

Pay monthly or annually

Pay Monthly

£69.99

per month (exc VAT)

£83.99 inc VAT

Buy now

  • Free lifetime warranty
  • Free installation
  • One-off £299.99 set up fee (£359.99 inc VAT)
Pay Annually

£839.88

per year (exc VAT)

£1,007.86 inc VAT

Buy now

  • Free lifetime warranty
  • Free installation
  • One-off £299.99 set up fee (£359.99 inc VAT)

You will need broadband internet, a telephone landline and a router with a spare network port to use this package. The sensors and smart plug use Wi-Fi to communicate with the hub unit which must be connected to the internet. In addition, the hub must be connected to your router using an ethernet network cable. The alarm unit connects to a telephone landline.

Most of our customers don't need to pay VAT on their personal alarms if they, or the person they are buying the alarm for, have a condition that requires regular medication or are registered disabled.

Help Find out more about VAT exemption

Image gallery

Taking Care Safe Home Alert includes 5 motion and room temperature sensors, 2 door sensors, a fridge sensor and 2 smart plugs. It also includes the In-Home Classic Personal Alarm.

Peace of mind with Taking Care Safe Home Alert

The monitored home sensors build an accurate picture of your loved one’s daily routine over time and help you see what’s happening when you’re not there.

Taking Care Safe Home Alert addresses the three main concerns that families have:
Has something gone wrong that requires immediate action?
Is something changing that should be looked at? Is my loved one OK when I'm not with them?

Emergency alerts

Emergency alerts that need immediate attention are sent to our 24/7 Emergency Resolution Team. Examples include:

  • No movement in the morning when a loved one would usually be up.
  • No movement in high risk areas, for example if your loved one has gone into the bathroom and not returned.
  • The front door left open after going to bed.
  • If the room temperature is too hot or cold, for example a window has been left open or the heating has not been turned off.

Routine insights

Routine insights can be viewed by family members via a secure website.

The insights highlight changes in routine so you can take action before a health condition or issue becomes more serious.

For example:

  • Use of fridge, microwave and kettle may indicate loved ones are not eating or drinking as often as they should.
  • Changes in activity during the day or night may suggest a health condition that should be checked out.

Personal alarm included

Your loved one can get help 24 hours a day with the In-Home Classic Personal Alarm.

The personal alarm pendant works up to 75 metres / 246 feet from the alarm unit so your loved one can call us from the home or garden in any emergency:

  • If they trip or fall.
  • If they feel unwell or are in distress.
  • In a home emergency, such as cold callers, flood or fire.

Smart home monitoring

Without Taking Care Safe Home Alert, you may feel anxious not knowing what is happening when you can’t be with your loved one every day. You may not notice changes in their daily routine that could indicate they need more support.

With Taking Care Safe Home Alert, powerful Artificial Intelligence learns your loved one's routine.

If an emergency alert is detected, our Emergency Resolution Team is notified automatically, even if your loved one cannot press their alarm button.

Low maintenenace, long battery life

Each sensor has a battery that will typically last for a year.

The personal alarm pendant has a 5-year battery life so there is no need to remember to charge it.

If the batteries need replacing, we'll be alerted and arrange for them to be changed free of charge.

Monitored 24 hours a day

Our Emergency Resolution Team is based in the UK and will quickly answer alarm calls and respond to alerts.

We will talk with your loved one over the alarm equipment and call their emergency contacts or the emergency services if needed.

Our Which? Trusted Trader Approved Personal Alarm Service has helped 170,000 people remain safe at home since 2008 alone and we're committed to being a 'Dementia-Friendly' organisation.

6.2 seconds average response time *

With an average alarm call response time of just 6.2 seconds, you can be confident you loved ones will receive the support they deserve.

We have three Emergency Resolution Centres in the UK so no alarm call goes unanswered.

No long-term contract or hidden charges

You can cancel any time and there are no hidden charges.

The subscription includes unlimited alarm calls and a lifetime warranty. There's even a 30-day money back guarantee.

Free installation included

No wiring or electrical work is required. Our professional team of installers will set up your equipment for you.

The sensors and smart plugs connect to a Wi-Fi network. The hub unit connects to a router.

The personal alarm calls us via an alarm unit connected to a telephone landline.

Got a question about Taking Care Safe Home Alert?

Call 0800 085 7371, Monday – Friday, 8am – 6pm to speak with one of our Sales Advisors.

Customer stories

Helping James care for his Mum remotely

James lives 600 miles away from his Mum, Dora, and wanted peace of mind that she was OK when other family members could not be with her.

  • Dora has had Taking Care Safe Home Alert for over a year and it regularly generates important actionable insights.
  • James checks the family app every morning to see what sort of night Dora has had and to make sure that she is up and about and getting on with her daily routine.

James explains how the regular routine insights help manage Dora's wellbeing:

"What surprised me most at first was mama’s irregular sleeping pattern and high level of night-time activity: my sister and I had no idea that she was out of bed and wandering around her house nearly every night."

"It explained why she is often so tired in the morning and during the day."

Read James' story

Examples of elderly smart home care

Helping Ann live independently on return from hospital

Daughter-in-law Elizabeth wanted reassurance that Ann was OK when she couldn't be with her.

Elizabeth explains her experience of using Taking Care Safe Home Alert:

"I check the family app at least once a week and what has surprised me most is just how much habit there is to Ann’s daily routine, so actually it is pretty easy to see when something is not quite right."

Read Ann's story

Booking a home demo

If you would like to see how Taking Care Safe Home Alert works, you can book a free home demonstration with one of our Telecare Consultants.

  • There is no cost to booking a home demonstration.
  • There is no obligation to order the package and no hard sell.

The Telecare Consultant will show you how Taking Care Safe Home Alert works and answer any questions you and your family may have.

The Telecare Consultant will show you the sensors and personal alarm equipment.

They will also show you the routine insights that family members can view online.

How to book a home demo

Book a free elderly care demo

Coronavirus precautions

We understand how worrying Coronavirus is for older adults and their families. Our Telecare Consultant will wear personal protection equipment. We will conduct a risk assessment when we will call you to book the demonstration.

What's included

With your subscription

  • 24-hour award-winning UK-based emergency resolution
  • Unlimited alarm calls
  • Access to a secure website to view activity and routine insights
  • 30-day money back guarantee
  • Free lifetime warranty and repair

In the box

  • 10 Anthropos smart home sensors: 5 motion and room temperature sensors, 2 door sensors, fridge sensor and 2 smart plugs for the kettle and microwave
  • Tunstall VI personal alarm pendant and alarm unit
  • Neck cord and wrist strap for the alarm pendant
  • User guide

Free installation

  • We will call you within one working day to arrange a suitable time for the installation
  • Our Telecare Consultant will bring everything with them and install your Taking Care Safe Home Alert package so there is no delivery to wait for
  • They install and test the equipment, answer any questions you have and show you how it works

Package of smart home sensors

Specifications

Personal alarm pendant

  • IP67 water-resistant up to 1 metre for up to 30 minutes
  • 5-year battery life
  • Works up to 75 metres / 246 feet from the alarm unit

Alarm unit

  • Size: 185mm x 122mm x 41mm (width x length x depth)
  • Works in a power cut: approximately 40-hour battery life

Frequently asked questions

  • What does my loved one need to use the package?

    They will need broadband internet, a telephone landline and a router with a spare network port to use this package.

    The sensors and smart plug use Wi-Fi to communicate with the hub unit. The hub must be connected to a router using an ethernet network cable.

    The personal alarm pendant calls our Emergency Resolution Team via the alarm base unit that must be connected to a telephone landline. If the Wi-Fi or broadband connection goes down, your loved one can still call us using the personal alarm pendant. 

  • Can you use the package if you don't have broadband internet?

    No, your loved one will need an internet connection. If they do not have broadband, there are mobile broadband solutions available. However, we do not currently support these.

  • Can you use the package if you don't have a telephone landline?

    No, the telephone landline is needed by the alarm base unit to call us when the alarm pendant’s button is pressed.

  • Can I order the Safe Home Alert for more than one person?

    The sensors are designed to monitor the activity of someone living alone. The Safe Home Alert package is not suitable for households of more than one person. We do however offer personal alarm and fall alarm products for two people living at the same address.

  • What kind of alerts does your Emergency Resolution Team receive?

    We will be alerted if your loved one's first morning activity is not detected, if there is no movement in a high risk area or if the front or back door has been left open.

    If your loved one presses their personal alarm pendant button, we will also be alerted and will speak with your loved one over the alarm equipment.

  • What routine insights will I receive?

    Activity detected by the sensors can be viewed through the secure website using a computer, laptop, tablet or mobile device. Gradual changes in daily routine are shared as actionable insights on the website. 

    Insights include movement around the home, temperature levels, increased activity at night and time spent in bed. Depending on where the sensors and smart plugs are used, you can gain insights into bathroom usage, how often they go into particular rooms or areas of the house and when an electrical device is used, for example a fridge, kettle or microwave.

  • How are these sensors installed?

    We will install the package for your loved one. This is included in the one-off cost.

    One of our professional team of installers will visit the home to set-up and test the equipment. They will demonstrate how it works and answer any questions. We will call within one working day of receiving your order to arrange a suitable time for the installation. There are morning or afternoon appointments and the equipment can normally be installed within five working days.

    No electrical work or rewiring is required.

  • How are the sensors fitting around the home?

    The door and wall sensors are attached with removable stick-on tabs or small screws. The smart plugs are placed directly into your existing electrical sockets.

  • How long do the batteries in the sensors last?

    Each sensor has a battery that will typically last for a year. The personal alarm pendant has a 5 year battery life and low battery warning. If the batteries in the sensors or pendant need replacing, then we will do this free of charge.

  • What happens if there is fault with any of the equipment?

    If your loved one's equipment develops a fault or stops working at any time whilst they are a customer, we will either repair or replace the equipment for them. If the batteries in the sensors or pendant need replacing, then we'll change these too. There is no charge for this service.

  • What's included in the subscription?

    The subscription includes 24-hour monitoring by our Emergency Resolution Team. We have three UK based Emergency Resolution Centres so you can feel reassured that help is available any time of the day or night.

  • Are the sensors and smart plug safe to be left on all the time?

    Yes, the equipment is safe to be left turned on. In fact, this is required so your loved one’s activity patterns can be monitored. 

  • What maintenance do the sensors need?

    Our sensors will not require any maintenance from your loved one. When the batteries need replacing, the equipment will notify us and we will arrange with your loved one to replace them free of charge.

  • Are the sensors watching and recording my loved one?

    No. The platform does not include cameras, video or audio recording equipment. It only uses sensors which passively monitor activity in the home.

  • What happens to data collected by the sensors and smart plug?

    We value your loved one's privacy. The data is visible to you or your loved one's friends through the secure website, if you grant them access. Taking Care and our technology partner Anthropos have secure access to data. Your loved one's data will not be shared with any other third parties. 

  • Do I own the equipment?

    The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

Paying for your subscription

The subscription for the 24-hour alarm monitoring service is collected by Direct Debit.

Ordering online

When ordering online, choose how you would like to pay the set-up cost and first subscription payment:

  • You can either pay by debit/credit card and set up the Direct Debit instruction later.
  • Or you can choose to include the set up cost in your first Direct Debit payment.
  • Once your order is confirmed, please complete the Direct Debit form.
  • Your order confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Ordering by telephone

If you prefer to order by telephone, call 0800 085 7371, Monday - Friday, 8am - 6pm.

The Sales Advisor will take your Direct Debit details during the call.

Our UK-based 24-hour Emergency Resolution Team has a proven track record of finding people with dementia.

You may not need to pay VAT on your order

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders,

If you think you qualify as VAT exempt, you can select this option when ordering online. We'll ask you to provide some details and take care of the rest for you.

For the purposes of the VAT relief, you are chronically sick or disabled if:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
  • You have a terminal illness.

Here are some examples of medical conditions which may qualify as VAT exempt.

Trusted by our alarm users and their families

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on .

Read more reviews on Trustpilot logo

Key safes and installation

Add a key safe to your Taking Care Safe Home Alert and we will fit it for you, at no extra cost.

Key safe for £65.99 inc VAT

If your loved one needs assistance, it’s reassuring to know that neighbours, carers, and if necessary, the emergency services can quickly gain access to their home.

With a key safe, there is always a way to get help to your loved one in an emergency.

A key safe is a secure, weatherproof box that allows your loved one to keep a set of keys outside their home.

It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key.

If you order a key safe, please have a spare key ready to store in it.

Key safes

Key safes
Smoke alarm installation service

Installation service included

Installation is included with Taking Care Safe Home Alert. We will call you within one working day to arrange a suitable time for the installation.

Our Telecare Consultant will bring everything with them and install your Taking Care Safe Home Alert package so there is no delivery to wait for.

They will answer any questions you have and make sure you are happy with how it works.

They’ll install the sensors and personal alarm, show you how to use it and do a range test around your home and garden, testing the connections to the Emergency Resolution Centre.

The Telecare Consultant will also fit your key safe, if you have ordered one.

Book a free home demo

One of our Telecare Consultants will show you how Taking Care Safe Home Alert works and answer any questions you may have. There is no obligation to order the package and no hard sell.

Free home demo      Download brochure