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Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
TrustPilot
Rated 4.8 out of 5
on TrustPilot

Taking Care Safe Home Alert

A monitored care solution for independent living

Home sensors and a personal alarm provide the reassurance you need and helps your loved one to remain safe at home.

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Over 70,000 happy customers. Read our Trustpilot logo reviews.

Connected smart home for elderly

Sensors around the home learn and keep track of your loved one’s daily routine, providing peace of mind when you can’t be there.

Alerts that require immediate action are sent to our Emergency Resolution team, for example, if the front door has been left open during the night.

Insights allow family members to see changes in daily routine, for example, a loved one eating and drinking less. These insights help you take action before a problem escalates.

Your loved one can press their alarm pendant any time of the day or night to speak with us. We'll call you or the emergency services if further help is needed.

Helping loved ones remain in their homes for longer

As we get older, most of us would like to continue living at home where we feel most comfortable. However, it is difficult to make sure our loved ones are safe and well when we can’t always be there for them.

Your loved ones may need a little help now and then to remain independent, especially if they live alone, and will feel safer knowing someone is looking out for them.

You may feel anxious not knowing what is happening when you can’t be with them every day and may not notice changes in their daily routine that could indicate they need more support.

Taking Care Safe Home Alert provides you with peace of mind and reassurance that they are safe and well. Smart home sensors are monitored 24/7 and linked to powerful Artificial Intelligence (AI). If an emergency alert is detected, our Emergency Resolution team is notified automatically, even if your loved one cannot press their alarm button.

Our professional team will install 5 motion and room temperature sensors, 2 door sensors, a fridge sensor and 2 smart plugs for the kettle and microwave.

Don’t worry, there are no cameras or microphones so we are not watching or listening to your loved one. There is no wiring or electrical work required either. 

The sensors are monitored by our 24-hour Emergency Resolution team who will alert you or the emergency services if anything is detected that requires immediate attention.

Your loved one can also call us for help, anytime of the night or day, should they fall, feel unwell or be in distress by pressing the button on their personal alarm that is included in the package.

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Whats included in smart home package

What our customers say...

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How Taking Care Safe Home Alert works

The monitored home sensors and smart plugs will build an accurate picture of your loved one’s daily routine over time and help you see what’s happening when you’re not there.

Emergency alerts that need immediate attention are sent to our Emergency Resolution team, for example, if the front door is left open during the night and your loved one is in bed.

Routine insights can be viewed by family members via a secure website. These insights show subtle changes such as your loved one using the kettle, microwave or fridge less often during the day. This could indicate they are not eating or drinking as often as they should.

With Taking Care Safe Home Alert, your loved one can remain independent and safe at the fraction of the cost of other home care solutions.

Emergency alerts include:

·  No movement in the morning when a loved one would usually be up.

·  No movement in high risk areas, for example if your loved one has gone into the bathroom and not returned.

·  The front door left open after going to bed.

·  If the room temperature is too hot or cold, for example a window has been left open or the heating has not been turned off.


Routine insights include changes in:

·  Use of fridge, microwave and kettle.

·  Activity during the day and night.


Your loved one can get help 24 hours a day by pressing their alarm pendant. Our Emergency Resolution team will speak with them and call you or the emergency services.

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Smart home sensors fitted

Features and benefits of Taking Care Safe Home Alert

Monitored 24 hours a day

Monitored 24 hours a day

Peace of mind for you and your family. Security for your loved one. Our Which? Trusted Trader approved personal alarm service has helped 170,000 people remain safe at home since 2008 alone.

Get help in any emergency

Get help in any emergency

Our 24 hour Emergency Resolution team will coordinate a response to any emergency, including falls, illness, bogus callers, intruders, fires and floods.

View routine insights

View routine insights

Your family can view insights that show changes in your loved one’s daily routine through a secure, easy to use website. You can use these insights to manage your loved one’s health and care needs.

5 seconds average response time *

5 seconds average response time *

Our Emergency Resolution team is based in the UK and will quickly answer alarm calls and respond to alerts. We will talk with your loved one over the alarm equipment and call nominated emergency contacts or the emergency services if needed.

Includes personal alarm pendant

Includes personal alarm pendant

The personal alarm pendant works up to 75m / 246ft from the alarm base unit so your loved one can call us from the home or garden. It is water resistant up to 1 metre for 30 minutes so can be worn in the bathroom where slips are most common.

Low maintenance and long battery life

Low maintenance and long battery life

Each sensor has a battery that will typically last for a year. The personal alarm pendant has a 5 year battery life and low battery warning. If the batteries need replacing, we’ll be alerted and will arrange for them to be changed free of charge.

Free installation included in your package

Free installation included in your package

No wiring or electrical work is required. Our professional team of installers will setup your equipment for you. The sensors and smart plugs connect to a Wi-Fi network. The hub unit connects to a router. The personal alarm calls us via a base unit connected to a telephone landline.

Which? Trusted Trader Approved service

Which? Trusted Trader Approved service

We are the first Which? Trusted Trader Approved personal alarm service in the UK. We’re committed to being a ‘Dementia-Friendly’ organisation so you can be confident your loved one will receive the service they deserve.

Order your Taking Care Safe Home Alert

You will need broadband internet, a telephone landline and a router with a spare network port to use this package.

The sensors and smart plug use Wi-Fi to communicate with the hub unit which must be connected to the internet. In addition, the hub must be connected to your router using an ethernet network cable. The personal alarm base unit connects to a telephone landline.

The one-off cost includes installation and registration with our monitoring service.

 


Monthly subscription plan

One-off cost £299.99
(£359.99 including VAT)
Monthly subscription £69.99 per month
(£83.99 including VAT)
Installation Free
Lifetime warranty Free

 


Annual subscription plan

Get 10% off and save £100.79 including VAT with the annual plan.

One-off cost £299.99
(£359.99 including VAT)
Annual subscription £755.89
(£907.09 including VAT)
Installation Free
Lifetime warranty Free

 


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You may not need to pay VAT on your personal alarm

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders - find out more.

How to pay for your subscription
The subscription for the monitoring service is paid by Direct Debit.

1. Click Buy Now to choose the monthly or annual subscription plan.

2. You can choose how you would like to pay the set-up cost and first subscription payment.

You can either pay by debit/credit card and set-up the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

3. Once your order is confirmed, please complete the Direct Debit form.

4. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Frequently asked questions

  • What does the order include?

    The Taking Care Safe Home Alert package includes 5 motion and room temperature sensors, 2 door sensors, fridge sensor and 2 smart plugs for the kettle and microwave. It also includes a hub that the sensors and smart plug communicate with. Your loved one will receive a personal alarm pendant that can be worn around the neck or wrist and an alarm base unit that must be connected to a telephone landline.

    We will setup the equipment and this service is included in the one-off cost.

    Also included is access to a secure website to view activity and routine insights.

  • What does my loved one need to use the package?

    They will need broadband internet, a telephone landline and a router with a spare network port to use this package.

    The sensors and smart plug use Wi-Fi to communicate with the hub unit. The hub must be connected to a router using an ethernet network cable.

    The personal alarm pendant calls our Emergency Resolution team via the alarm base unit that must be connected to a telephone landline. If the Wi-Fi or broadband connection goes down, your loved one can still call us using the personal alarm pendant. 

  • Can you use the package if you don't have broadband internet?

    No, your loved one will need an internet connection. If they do not have broadband, there are mobile broadband solutions available. However, we do not currently support these.

  • Can you use the package if you don't have a telephone landline?

    No, the telephone landline is needed by the alarm base unit to call us when the alarm pendant’s button is pressed.

  • Can I order the Safe Home Alert for more than one person?

    The sensors are designed to monitor the activity of someone living alone. The Safe Home Alert package is not suitable for households of more than one person. We do however offer personal alarm and fall alarm products for two people living at the same address.

  • What kind of alerts does your Emergency Resolution team receive?

    We will be alerted if your loved one's first morning activity is not detected, if there is no movement in a high risk area or if the front or back door has been left open.

    If your loved one presses their personal alarm pendant button, we will also be alerted and will speak with your loved one over the alarm equipment.

  • What routine insights will I receive?

    Activity detected by the sensors can be viewed through the secure website using a computer, laptop, tablet or mobile device. Gradual changes in daily routine are shared as actionable insights on the website. 

    Insights include movement around the home, temperature levels, increased activity at night and time spent in bed. Depending on where the sensors and smart plugs are used, you can gain insights into bathroom usage, how often they go into particular rooms or areas of the house and when an electrical device is used, for example a fridge, kettle or microwave.

  • How are these sensors installed?

    We will install the package for your loved one. This is included in the one-off cost.

    One of our professional team of installers will visit the home to set-up and test the equipment. They will demonstrate how it works and answer any questions. We will call within one working day of receiving your order to arrange a suitable time for the installation. There are morning or afternoon appointments and the equipment can normally be installed within five working days.

    No electrical work or rewiring is required.

  • How are the sensors fitting around the home?

    The door and wall sensors are attached with removable stick-on tabs or small screws. The smart plugs are placed directly into your existing electrical sockets.

  • How long do the batteries in the sensors last?

    Each sensor has a battery that will typically last for a year. The personal alarm pendant has a 5 year battery life and low battery warning. If the batteries in the sensors or pendant need replacing, then we will do this free of charge.

  • What happens if there is fault with any of the equipment?

    If your loved one's equipment develops a fault or stops working at any time whilst they are a customer, we will either repair or replace the equipment for them. If the batteries in the sensors or pendant need replacing, then we'll change these too. There is no charge for this service.

  • What's included in the subscription?

    The subscription includes 24-hour monitoring by our Emergency Resolution team. We have three UK based Emergency Resolution Centres so you can feel reassured that help is available any time of the day or night.

  • Are the sensors and smart plug safe to be left on all the time?

    Yes, the equipment is safe to be left turned on. In fact, this is required so your loved one’s activity patterns can be monitored. 

  • What maintenance do the sensors need?

    Our sensors will not require any maintenance from your loved one. When the batteries need replacing, the equipment will notify us and we will arrange with your loved one to replace them free of charge.

  • Are the sensors watching and recording my loved one?

    No. The platform does not include cameras, video or audio recording equipment. It only uses sensors which passively monitor activity in the home.

  • What happens to data collected by the sensors and smart plug?

    We value your loved one's privacy. The data is visible to you or your loved one's friends through the secure website, if you grant them access. Taking Care and our technology partner Anthropos have secure access to data. Your loved one's data will not be shared with any other third parties. 

  • Do I own the equipment?

    The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

Why choose our personal alarm service?

Taking Care (PPP Taking Care Ltd) has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

We are the first Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

We are the exclusive provider of the Age UK personal alarm service. Age UK’s aim is to help older people when they need it the most and buying an alarm supports Age UK's charity work.

Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

With an average alarm call response time of just 5 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

We're part of AXA Health, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.

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