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Spokespeople and experts at TakingCare

We understand that ensuring your independence and safety is important, and even more so if you have caring responsibilities for a loved one. Our content writing process takes that into account by using our knowledge of independent living and elderly care to create original content that we hope you will find useful.

Writing and updating content is a team effort and here are some of our in-house experts and spokespeople that contribute to our content.

  • Aanchal Raghav

    Content author and reviewer

    Aanchal has a background in chemistry and marketing and has a passion for copywriting. In her role as a content author, Aanchal speaks with customers and staff to collect real-life case studies of how personal alarms have supported people's independence and provided their families with reassurance.

  • 6 years of experience
  • Qualifications:
    MSc Marketing , MSc Chemistry
  • Where they share their expertise:
    Telecare, Health care, Social care, Copywriting, Content review
  • Topics they cover:
    Dementia, Medical conditions, Finance and legal, Care costs, Home safety
  • Andy Ridpath

    Head of Customer Experience

    A senior operations leader with experience of the provision of large scale service operations in both the private and public sector, specifically national consumer and healthcare services, logistics and NHS Primary Care.

  • 25 years of experience
  • Where they share their expertise:
    Healthcare, Elder care, Customer service, Spokesperson for media/press
  • Topics they cover:
    Company news, Digital switchover
  • Daniel Lennox

    Head of Sales and Marketing

    Daniel has a strong background in customer research and insight. He has experience of business and marketing strategy across a variety of industries, including eldercare and technology enabled care.

  • 20 years of experience
  • Qualifications:
    Dip Diploma in Digital Marketing , BSc (Hons) Internet Technology and Computing Science
  • Where they share their expertise:
    Innovation, Healthcare, Business strategy, Technology Enabled Care, Public speaking, Spokesperson for media/press
  • Topics they cover:
    Planning later life, Care and support, Care costs, Home safety, Technology
  • John Swaffield

    Content Manager

    John is a digital marketing and web technology professional with a strong combination of marketing experience, creative design expertise and project management experience.

  • 23 years of experience
  • Qualifications:
    Dip Diploma in Professional Marketing , BSc Open degree , BSc (Hons) Digital Art and Technology
  • Where they share their expertise:
    Guides and advice, Content review, Public speaking
  • Topics they cover:
    Health and fitness, Healthy lifestyle, Care and support, Technology, Digital switchover
  • Lauren Frake

    Customer Services Manager

    Lauren has worked in Taking Care's Customer Service team for 10 years. She is dedicated to ensuring customers receive the best possible service. In her role, Lauren talks with customers every day and her team resolve a broad range of customer inquiries, including billing and upgrades.

  • 10 years of experience
  • Where they share their expertise:
    Customer support, Independent living
  • Topics they cover:
    Telecare alarms
  • Shaun Slaney

    Technical Manager

    Shaun is responsible for evaluating and testing new personal alarm products so our customers can have the best and most innovative solutions available. Shaun has experience of the health, wellness and fitness industries. He has previously worked for Age UK, as well as the Ministry of Defence.

  • 39 years of experience
  • Where they share their expertise:
    Personal alarms, Digital switchover, Technology Enabled Care
  • Topics they cover:
    Digital switchover, Technology
  • Stuart Ellis

    Head of IT

    Stuart has a track record of IT programme delivery in both private and public sectors. Stuart has been actively involved with the TSA (Telecare Services Association) and chaired the TSA Special Interest Group for Digital Social Alarm Protocol Guidance.

  • 20 years of experience
  • Qualifications:
    BA Business Information Systems , CoE Education
  • Where they share their expertise:
    Business continuity, Spokesperson for media/press, Public speaking
  • Topics they cover:
    Technology, Digital switchover, Healthy lifestyle, Company news