Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Trusted Traders<br>Approved Service
Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
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Rated 4.8 out of 5
on TrustPilot

Delivery and Returns FAQs

  • When can I expect my order to be delivered?

    Self-Connect orders for personal alarms (excluding GPS alarms) received by 1pm, Monday – Friday, are shipped as next working day delivery to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.

  • Can I arrange a specific delivery time and date?

    If you would like to arrange a specific delivery date then please give us a call on 0800 085 7371 to place you order or to change your order details.

  • What if change my mind after ordering?

    No problem! You can return your equipment free of charge within 14 days and we will refund the full cost of your order.

    We make the returns process as easy as possible by supplying you with a freepost Royal Mail return collection bag.

  • How do I return my order?

    We hope you are happy with your order, however if you change your mind or want to return your order simply send it back within 14 days and we will refund the full cost.

    Let us know you want to return your order and we will send you with a freepost Royal Mail return collection bag for you to use.

    Contact our Customer Services team by calling 0800 085 7371 who will be happy to help. Our Customer Service lines are open Monday – Friday 9am – 5pm. Alternatively, email enquiries@ppptakingcare.co.uk and we’ll get in touch.

    We will make the returns process as easy as possible by supplying you with a freepost Royal Mail return collection bag, although in the event that we do not have the order returned to us we will be entitled to charge you a sum of £100.

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