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How To Set-up Your In-Home Classic Personal Alarm

When you order a personal alarm, we will send you a user guide with full instructions and diagrams for you to follow.

You can also download a PDF version of the personal alarm user guide here.


Step one 

Choosing where to put your alarm unit

Choosing the right place for your alarm unit is important; it should be placed next to a telephone socket with an accessible power socket available on the same wall within 3 metres of the alarm unit.

Be sure to choose somewhere where you can easily hear the unit’s loudspeaker and see the buttons. Keep it away from the TV (too noisy) or the bathroom (to keep it dry).


Step two

Connect the leads and power

Connecting base unit

  • Unplug the existing telephone from the telephone wall socket (or broadband filter if fitted)
  • Plug the telephone adapter A into the alarm unit socket 
  • Plug the telephone into the telephone adapter A
  • Please secure any excess cables to avoid trip hazards.

Connecting power leads to alarm

  • Plug the telephone lead B into the alarm unit socket labelled LINE and the telephone wall socket.
  • If your home has broadband, please ensure the alarm unit is plugged into the ADSL filter provided by your broadband supplier
  • Ensure the mains power is switched OFF

Connecting telephone cable

  • Plug the power adapter C and connect it to the socket labelled DC
  • Switch the mains power ON

    Note: Only use with the power adapter supplied with the alarm unit.

    Step three

    Setting the time and date 

    Make sure you have completed steps one and two before you continue. You should see a green LED light.

    When you set the date and time, you won’t see them shown on the unit. But we need this information if we see a problem that requires us to send you an alert.

     Alarm base nit

    • Press and hold the green cancel button for 6 seconds until the unit beeps once.

    Cancel button on base unit

    • Release the button and the unit will announce "programming mode".
    • Make sure you know today’s date. Then lift the telephone handset and type the following: *61*
    • Now add the day of the month (01-31)
    • Add the month (01-12)
    • Add the last two digits of this year (00-99)
    • Add the hour, using the 24-hr clock (00-23)
    • Add the minutes (00-59)
    • Then type: 11*
    • Now replace the handset
    • Press the green cancel button to exit. 

    For example - 21st June 2020 at 4:35pm would be:

    Pressing button on base unit

     The real-time 24-hour clock in the alarm unit automatically adjusts when the clocks go forward or back.


    Step four

    Test the alarm unit and pendant

    Alarm pendant


    • Activate and test your unit by pressing the red button on the alarm unit. This will generate a call through to the Emergency Resolution team.
    • When the operator answers, you will hear them respond via the speaker on the alarm unit. Let them know that you have just installed the alarm unit. The operator will welcome you to the service and check they have your correct contact details.
    • They will then guide you through the testing process. The testing works out the range of the unit in your home and garden and identifies any blackspots. The alarm pendant should work up to 75m away from the unit.

      Testing pendant

      • The operator will guide you through testing at several spots in your home. You will need to press the alarm pendant button each time, then return to the unit to speak to the operator.
      • Once you have completed your final alarm pendant test the operator will thank you and finish the call.