Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Trusted Traders<br>Approved Service
Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
TrustPilot
Rated 4.8 out of 5
on TrustPilot

How To Set-up Your Personal Alarm

When your order a personal alarm, we will send you a brochure with full instructions and diagrams for you to follow.

You can also download a PDF version (6.22MB) of the personal alarm brochure here.

If you have any problems, our Customer Service team is just a phone call away on 0800 0121 321 - we are here to help.

 

 

Step one 

To connect your alarm

  • Unplug the existing telephone from the telephone wall socket (or broadband filter if fitted)
  • Plug the telephone adapter A into the alarm unit socket 
  • Plug the telephone into the telephone adapter A
  • Please secure any excess cables to avoid trip hazards.

  • Plug the telephone lead B into the alarm unit socket labelled LINE and the telephone wall socket.
  • If your home has broadband, please ensure the alarm unit is plugged into the ADSL filter provided by your broadband supplier
  • Ensure the mains power is switched OFF

  • Plug the power adapter C and connect it to the socket labelled DC
  • Switch the mains power ON

    Note: Only use with the power adapter supplied with the alarm unit.

    Step two

    Setting the time and date 

    Make sure you have completed step one before you continue. You should see a green LED light.

    When you set the date and time, you won’t see them shown on the unit. But we need this information if we see a problem that requires us to send you an alert.

     

    • Press and hold the green cancel button for 6 seconds until the unit beeps once.

    • Release the button and the unit will announce "programming mode".
    • Make sure you know today’s date. Then lift the telephone handset and type the following: *61*
    • Now add the day of the month (01-31)
    • Add the month (01-12)
    • Add the last two digits of this year (00-99)
    • Add the hour, using the 24-hr clock (00-23)
    • Add the minutes (00-59)
    • Then type: 11*
    • Now replace the handset
    • Press the green cancel button to exit. 

    For example - 21st June 2020 at 4:35pm would be:

     The real-time 24-hour clock in the alarm unit automatically adjusts when the clocks go forward or back.

     

    Step three

    Test the alarm unit and pendant

     

    • Activate and test your unit by pressing the red button on the alarm unit. This will generate a call through to the Emergency Resolution Centre.
    • When the operator answers, let them know that you have just installed the alarm unit. The operator will welcome you to the service and check they have your correct contact details.
    • They will then guide you through the testing process.
    • The testing works out the range of the unit in your home and garden and identifies any black spots. The pendant should work up to 75m away from the unit.

    • The operator will guide you through testing at several spots in your home. You will need to press the pendant button each time, then return to the unit to speak to the operator.
    • Once you have completed your final pendant range test the operator will finish the call.