Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
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Personal alarm<br>warranty included
Personal alarm
warranty included
Award winning<br>24/7 service
Award winning
24/7 service
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Taking Care Anywhere FAQs

  • How do I use the location aware GPS pendant to call for help?

    Press both sides of the SOS button together. The GPS pendant (also known as the GO pendant) will flash red and a voice message will play “Help alert in progress”.

  • How do I cancel a call for help from the location aware GPS pendant?

    To cancel an alert, press and hold one button on GPS during the pre-alarm period. The GPS pendant will say “cancelled.” If the alert has already been sent, simply speak to the Emergency Resolution Centre and let them know you do not require assistance.

  • Does the GPS pendant work anywhere?

    The GPS pendant does not track your location all the time. It will send coordinates of it's location when an alarm call is sent.

    The location aware GPS will work anywhere in the UK if there is a 3G cellular network to communicate. A GPS satellite network must be available for the GPS pendant to determine its location. GPS technology can be affected by certain atmospheric conditions, radio interference, buildings, or other forms of interference that can block GPS pendant's connection to GPS satellites. Your location information may not be available if the GPS satellites are unavailable, or the GPS signal is blocked. The GPS pendant will play a voice message to provide the status of the cellular coverage, and inform you when it conducts a GPS location check.  The GPS pendant will not work outside of the UK.

  • Does the GPS pendant detect all falls?

    The GPS pendant uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. There are types of falls that are less likely to trigger the automatic fall detection such as: falling into an object that breaks your fall or falling from an object that is not average standing height. 

  • What happens if a fall is not detected?

    While every effort is made to detect a significant fall from standing, there are circumstances where your GO may not automatically activate. If you are able to press both buttons on your GO at the same time to activate a call for help to our Emergency Resolution team then do so. 

  • What is the size and weight of the GPS pendant?

    It is 67mm x 47mm x 13.5mm (L x W x H). It weighs 33g excluding attachment method (chain or split ring).

  • How long does the location aware GPS pendant battery last?

    The battery will last one to two months with standard use before it needs to be recharged. Voice messages and lights indicate when battery is low, approximately 20% capacity. The low battery is reported automatically to the Emergency Resolution Centre. Please note, the battery will need to be charged after an emergency activation.

  • How do I charge the location aware GPS pendant?

    Simply place the pendant on the wireless charging system. The pendant will illuminate blue to show that it is charging and green when it is fully charged. The charging system comes with a cable and mains plug.

  • Can I wear the GPS or backup pendant if I have a pacemaker?

    If you have a pacemaker you cannot wear Taking Care Anywhere as a pendant and fall detection will need to be turned off. You can select this options when ordering online or by telephone. Instead, attach the GPS pendant to the supplied split ring, which can be attached to a belt clip or keys. The GPS pendant must be kept at a minimum distance of 25cm from your pacemaker at all times.  If you have any questions or concerns, we're happy to help. Call 0800 085 7371, Monday to Friday 8am - 6pm, to speak to an advisor.

  • When should I use the backup pendant?

    The backup pendant (also known as the Pearl pendant) is included for free and some customers like to wear it at home and in the garden when they are charging their location aware GPS pendant. We recommend you wear the GPS pendant whenever possible because it works out and about and includes a fall detector.

  • Should I wear both the GPS and backup pendant at the same time?

    We recommend customers wear the location aware GPS pendant whenever they can and only wear the backup pendant when the GPS is charging.

  • How long does the battery in the backup pendant last?

    It has a 5-year battery life with typical use. A low battery report is automatically sent to our Emergency Resolution Centre when the backup pendant battery reaches 20% capacity. When the battery needs replacing, we will send you a replacement backup pendant for free.

  • Does the backup pendant work in the garden?

    The backup pendant will work up to 300 metres from the alarm base unit so it should work in your garden. As part of the set-up process, we will guide you through a range test so you can be confident the backup pendant will work around your home. However, the backup pendant will not work when you are out and about and we recommend you wear the GPS pendant whenever possible.

  • Why do I need the alarm base unit?

    The backup pendant requires the base unit to work. It sends an alarm call to the Emergency Resolution Centre using the base unit. If you press the SOS button on the backup pendant or on the base unit, the Emergency Resolution Centre will talk to you through the microphone and speaker built into the base unit.

  • Does the alarm base unit need a telephone landline to work?

    No, it uses a pre-fitted multi network SIM instead, which makes it perfect for customers who do not have a home telephone landline or who wish to place the base unit in a location that does not have a telephone socket nearby.

  • Will the alarm base unit work in a power outage?

    The alarm base unit (also known as the EVA) should be connected to a mains electricity socket. However, it is capable of running solely off its battery pack for up to 70 hours, providing peace of mind in the event of a power outage.

  • What do I need to use Taking Care Anywhere?

    Taking Care Anywhere is easy to set-up, although you may need to bend down to reach the power socket for the alarm base unit.

    The GPS pendant and alarm base unit use a pre-fitted multi-network SIM so a telephone landline is not needed. Delivery is free of charge. To get help to you as quickly as possible, we recommend you have a keyholder within 30 minutes or a key safe. A keyholder is someone who has keys to your home and can come to your assistance if needed. This means there is always a way to get help to you, whenever you need it. We can supply a key safe when you order your personal alarm.