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Personal Alarm Watch FAQs

  • Do I own the watch?

    Yes. If you cancel the subscription, you do not need to return the watch because unlike some other personal alarm equipment, it is not rented from Taking Care. The subscription is for the alarm monitoring service.

  • How do I set-up the watch?

    To set-up the Personal Alarm Watch you, a family member or friend will need a compatible Apple or Android smartphone to be able to download the app. The CPR Guardian app can be downloaded from the Apple or Google Play store. 

    Download the app and then register as a new user, select allow notifications when prompted and then fill in your details.

    Log in with your details and select 'Add Device'. Select 'Scan QR Code' (to reveal the code swipe up on your watch face) then simply hold the phone over the watch face to scan. Fill in the details when prompted and then save.

    If you or your family member do not have access to a smartphone to download the app we recommend our GPS Personal Alarm instead.

  • Am I charged for calls made from the watch?

    No, you are not. Your subscription includes unlimited calls to our Emergency Resolution Centre, as well as calls to friends and family. The multi-network SIM provides the highest level of mobile coverage by accessing all UK mobile networks to find the strongest signal. 

  • Can I make non-emergency phone calls from the watch?

    Yes, you can save the phone numbers of friends and family in the watch’s phone book and call them directly from the watch. 

  • Can the watch be used to dial international numbers or used while abroad?

    The SIM provided is for unlimited use within UK only and roams all UK networks. If the device is used to dial international numbers or used outside the UK, additional charges may apply outside of the tariff.

  • What happens if I lose or damage the watch?

    The watch is owned by you so should it be lost or damaged, you would need to order a replacement to continue benefiting from the 24 hour monitored alarm service.

  • What devices does the app work on?

    You or a family member will need a compatible Apple or Android smartphone to download the app and set-up the watch. If you would like a family member or friend to monitor your heart rate and where you are they would need to download the app to their mobile phone. 

  • What does the app do?

    The app can be used by friends or family to track the location of the watch, update the phone book with contacts, make a phone call or send a voice message to the watch wearer and monitor the wearer’s heart rate.You can also manage other app users so you can connect family and friends to the watch wearer.

  • How long should the watch be charged for?

    When charging the watch for the first time charge for 12 hours initially and then 8 hours the next time.

  • Do I need to pay for the SIM card costs?

    There are no Pay As You Go SIM card costs. The monthly subscription includes a multi-network SIM chip that is pre-fitted in the personal alarm watch

  • Does the personal alarm watch include a charging cable and adapter?

    A charging cable is provided with the personal alarm watch but you will need to use a suitable USB charging adapter (iPhone or similar) if you wish to charge it from a mains electricity socket. You can add a USB charging  adapter to your order when you purchase online.

  • How do family members view the location of the GPS device?

    Family members can view the current GPS device location and location history through the app. Details about the app and how to install it are included in the user guide.

  • Do I need to pay VAT?

    94% of customers do not need to pay VAT on their orders, including installation. If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may qualify for VAT exemption. Check our VAT exemption guide for advice.

  • What if I change my mind after ordering?

    You have the right to cancel within 14 days of purchase. There are no complicated requirements or hidden charges.

  • How much does delivery cost?

    The cost of delivery is included so there is no extra charge.

  • Does the personal alarm watch work anywhere or are there blackspots?

    The multi-network SIM provides the highest level of mobile coverage by accessing all EU mobile networks to find the strongest signal. However occasionally due to the proximity of masts or the building itself there may be blackspots. This is true of all mobile devices.

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