Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
Rated 4.8 out of 5
on TrustPilot

Landline Free Personal Alarm

No telephone landline required

Get the peace of mind and security of our Age UK personal alarm for £23.99 a month (£28.79 including VAT).

Buy now

Over 70,000 happy customers. Read our Trustpilot logo reviews.

Personal alarms for elderly

Press the SOS button on your neck or wrist pendant, any time of the day or night

Speak to our Emergency Resolution Centre over the base unit's speaker

Works in your home and garden up to 75m away from the base unit

We'll call friends, family or the emergency services if you need further help

No landline, no problem

Our life-saving personal alarm service helps you or your loved ones remain independent in the home they love, safe in the knowledge that help is just the touch of a button away.

  • The alarm is really easy to set-up and use. It is perfect for customers who do not have a telephone landline in their home because it uses a SIM chip instead. 
  • The multi-network SIM chip is included in your subscription so you don't need to worry about Pay As You Go mobile costs. 
  • What's more, you may not need to pay VAT on your order. In fact, 94% of our customers don't pay VAT on their alarm because they, or the person they are buying the alarm for, take regular medication, are chronically sick or are registered disabled. Find out more VAT exemption.

For customers with a telephone landline, we recommend our Age UK personal alarm.

Elderly personal alarms
Personal alarms without landline

What our customers say...

Read more reviews on Trustpilot logo

How the no landline personal alarm works

  • The personal alarm pendant can be worn discreetly around the neck or on the wrist as a bracelet.
  • The alarm base unit detects when the button on the personal alarm bracelet or pendant is pressed and quickly connects to our UK based 24/7 Emergency Resolution Centres.
  • The Emergency Resolution team will know who the alarm user is, where they are calling from and will have access to any medical information shared with us.
  • The friendly, caring team will speak with the alarm user over the alarm speaker and call the user's emergency contacts or the emergency services if further help is needed.

Buy now     Age UK landline alarm

Elderly personal alarm with landline

Personal alarm features

Works in home and garden

Works in home and garden

Works up to 75 metres (246 ft) away from the personal alarm base unit, and is water resistant.

Reliable and easy to use

Reliable and easy to use

Easy to use emergency button with support available 24 hours a day, 7 days a week.

5 seconds average response time

5 seconds average response time

You and your family members can be confident you’ll receive the support you deserve.

Choice of wearable options

Choice of wearable options

Discreet and lightweight alarm pendant, can be worn around the neck or on the wrist as a bracelet.

No need to charge the pendant

No need to charge the pendant

Don't worry about charging the pendant. The alarm pendant has a long 5-year pendant battery life.

No hidden charges

No hidden charges

Money back guarantee if you cancel within 14 days. The equipment has a life-time warranty included in your subscription.

High quality two-way speaker

High quality two-way speaker

Even if you are not able to speak, by pressing the alarm button we'll know who you are and where you are calling from.

Water resistant pendant

Water resistant pendant

Water resistant up to 1 metre for 30 minutes so you can wear it in the bath and shower. 

Landline Free personal alarm price

Get peace of mind with a life saving service to help you or your loved ones live independently.


Monthly subscription plan

One-off registration fee £69
(£82.80 including VAT)
Monthly subscription £23.99 per month
(£28.79 including VAT)
Delivery Free


Annual subscription plan

Get 10% off and save £34.55 including VAT with the annual plan.

One-off registration fee £69
(£82.80 including VAT)
Annual subscription £259.09
(£310.93 including VAT)
Delivery Free


Buy now

You may not need to pay VAT on your personal alarm

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders - find out more.

If you think you qualify as VAT exempt, you can select this option when ordering online and we'll ask you to provide some details.

How to pay for your subscription
The subscription for the monitoring service is paid by Direct Debit.

1. Click Buy Now to choose the monthly or annual subscription plan.

2. You can choose how you would like to pay the set-up cost and first subscription payment.

You can either pay by debit/credit card and set-up the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

3. Once your order is confirmed, please complete the Direct Debit form.

4. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Frequently asked questions

  • Will the pendant alarm work in the home and garden?

    Yes, it works up to 75 metres from the alarm base unit so you can get about your daily life knowing you can get support if it is needed.

  • Can you set-up the personal alarm for me?

    The 'Landline Free' personal alarm is designed to be really easy to set-up. If you would prefer someone to set-up your alarm for you though, simply add our installation service to your order when you purchase online. One of our friendly advisors will set everything up, test your personal alarm and show you how it works.  If you order a key safe, they will fit that too. We’ll be in touch within 1 working day to arrange a suitable time and date for the installation. The installation service costs £99 (£118.80 including VAT).

  • What is included with the landline free personal alarm?

    When you order the landline free personal alarm, we will send you a personal alarm pendant, a neck and pendant strap, base unit and multi-network SIM card, power adapter and welcome guide. Also included in the subscription is our free warranty and repair service and unlimited alarm calls.

  • I was expecting the subscription cost to be higher. What is included in the subscription?

    The subscription includes 24-hour monitoring by our Emergency Resolution Centres and the SIM card costs. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year.

  • Is the delivery, warranty and repair service really free of charge?

    Yes! We don’t charge for delivery and offer a next working day delivery for orders received by 1pm, Monday – Friday to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.

  • What is covered by the lifetime warranty?

    If your equipment develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing then we'll change that too. There is no charge for this service.

  • If the alarm uses a SIM card, why is there no extra call costs?

    The subscription includes unlimited alarm calls, 24-hour monitoring and the SIM card. You don’t need to remember to top-up the SIM card or pay any additional charges for calls.

  • How do I set-up the Direct Debit subscription?

    You can set-up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

    You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

    If ordering by telephone then the Direct Debit instruction will be set-up over the phone with you by one of our sales advisors.

  • What if I want to the set-up costs and someone else pay the subscription?

    No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.

  • Do I own the equipment?

    The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

Why choose our personal alarm service?

Taking Care (PPP Taking Care Ltd) has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

We are the first Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

We are the exclusive provider of the Age UK personal alarm service. Age UK’s aim is to help older people when they need it the most and buying an alarm supports Age UK's charity work.

Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

With an average alarm call response time of just 5 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

We're part of AXA Health, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.

You may also be interested in...