Debbie has been a member of our Customer Services Team for almost three years. Known for her compassion and dedication, Debbie has made a significant impact by supporting both customers and colleagues alike.
Her positive experience at Taking Care reflects the strong support and training in place for staff and customers, and she appreciates feeling like a truly valued team member.
Something unique about Debbie is her adventurous side—she holds a full motorbike license and previously owned a 500cc motorbike.
We asked Debbie to share what it is like to work at Taking Care.
If I had to describe our workplace in one word, it would be 'empathetic'.
Debbie, Customer Services Advisor
What's it like to work as a customer service advisor at Taking Care?
No two days are the same in my role at Taking Care. We take payments over the phone, raise fault reports, and assess personal alarm equipment, among other things. Some days are reasonably quiet, but others are crazy with phone calls, particularly after a Bank Holiday.
What do you love about your job at Taking Care?
The thing I love most about my job is the satisfaction of helping customers. When someone calls with a problem, like an issue with a personal alarm, and I’m able to help them rectify it, it’s very rewarding. Knowing I’ve put their mind at rest and ensured their safety is what it’s all about.
What do you find most challenging and rewarding about your role?
As part of the Escalations Team, I often handle difficult calls. We gather all the information relevant to the complaint, then contact the customer or their family to resolve it. It’s challenging when customers or family members are upset, but it’s incredibly rewarding to turn the conversation around.
One example stands out for me: A family was concerned about a fall detector not activating. I explained the device’s limitations and how to wear it correctly. Once they understood, they were able to advise the customer, resolving the issue and easing their concerns.
Do you remember your first day at Taking Care?
I still remember my first day at Taking Care. There was so much to learn, to take in, new people, remembering names. The thing that struck me most was how everyone worked together as a team, helping each other. I was excited and terrified in equal measure.
Since then, I’ve grown immensely, both professionally and personally. I’ve become much more confident. I’ve learned a lot about the business and about myself.
What do you love to do aside from work?
Outside of work, I enjoy dressmaking, making heirloom animals, and cross-stitch. I’ve studied Italian to an intermediate level and am now learning Spanish, which I love. I also have two dogs who I enjoy walking and spending time with.
I believe that “Taking care is what we do best.” Our customers rely on us to keep them safe and independent for as long as possible.
Working at Taking Care
At Taking Care, we provide a range of emergency buttons and fall alarms. If you would like to find out more about what it's like to work at Taking Care, you can watch our video below or see the latest job vacancies on our Career pages.
