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Out-and-About Classic GPS Alarm FAQs

  • Does the Out-and-About Classic GPS Alarm need a telephone line?

    No, the Out-and-About Classic GPS Personal Alarm is fully mobile and designed to fit around your life. It uses a multi-network SIM to ensure the GPS device will remain connected as long as there is a mobile network.

  • I have a pacemaker. Can I wear the Out-and-About Classic GPS Alarm around my neck?

    If you have a pacemaker you should not wear the Out-and-About Classic GPS Alarm around your neck. This is because a mobile device should not be placed near a pacemaker. Instead the pendant can be used as a key fob or placed in a pocket or bag. The pendant must be kept at a minimum distance of 25cm from your pacemaker at all times. If you have any questions or concerns, we're happy to help. Call 0800 085 7371, Monday to Friday 9am - 6pm, to speak to an advisor.

  • Does the Out-and-About Classic GPS Alarm work from any location?

    The Out-and-About Classic GPS Alarm will work anywhere in the UK, excluding the Channel Islands and Isle of Man, and where there is a 2G cellular network to communicate, subject to atmospheric conditions, radio interference, buildings, or other forms of interference that can block the pendant's connection to GPS satellites.  

    The multi-network SIM provides the highest level of mobile coverage by accessing all UK mobile networks to find the strongest signal. Due to the proximity of masts or buildings there may occasionally be black spots, although this is true of all mobile devices. The GPS tracking is more accurate when the device is outdoors. The SIM provides unlimited use within the UK and roams all UK networks. There is no additional charge for use throughout the EU.

  • Do I need to pay for the SIM costs?

    Absolutely not. A multi-network SIM is included in your subscription so you don't need to worry about Pay As You Go mobile costs. A charging unit is also included. There are no hidden costs and the service includes a 12-month equipment warranty.

  • How accurate is the GPS tracking?

    GPS tracking is accurate to around 10 metres and updates approximately every 4 minutes when moving and every 10 minutes when stationary so our team will know where you are calling from.

  • What size is the Out-and-About Classic GPS Alarm?

    It is about the size of an electronic car key and can be worn on a belt, as a pendant, a key fob or in a pocket. It is neat, discreet and very easy to use.It measures 60mm x 44mm x 14mm and weighs just 40 grams.

  • How do family members view the location of the GPS device?

    Family members can view the current GPS device location and location history through a secure website. We'll provide these details after you have purchased the Out-and-about GPS Personal Alarm.

  • Who can use the Out-and-About Classic GPS Alarm?

    It can be used by anyone who may need to call for help when they are out-and-about or at home. It can be used by the fit and active, as well as the elderly and vulnerable. Teenagers and lone workers can also benefit from the Out-and-about Classic GPS Personal Alarm.

  • Do I need to pay VAT?

    92% of customers do not need to pay VAT on their orders, including installation. If you, or the person who you are purchasing the alarm service for, have a condition that requires regular medication such as arthritis, diabetes, or high blood pressure, or are registered disabled, you may qualify for VAT exemption. Check our VAT exemption guide for advice.

  • What happens if I have an emergency and cannot speak through the alarm?

    Even if you're not able to speak, when you press the pendant alarm we’ll always know who you are, and where you’re calling from. This means we can direct support to you very quickly by calling your emergency contacts or the emergency services.

  • What if I change my mind after ordering?

    You have the right to cancel within 30 days of purchase. There are no complicated requirements or hidden charges.

  • How much does delivery cost?

    The cost of delivery is included so there is no extra charge.