Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
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Rated 4.8 out of 5
on TrustPilot

Frequently asked questions

  • Do I need to pay VAT on my GPS personal alarm order?

    94% of customers do not need to pay VAT on their orders. If you, or the person you are buying the personal alarm watch for, have a condition that requires regular medication, are chronically sick or are registered disabled then you may be eligible for VAT exemption. If you are unsure, check you meet the VAT exempt requirements.

  • What do I need to use the GPS personal alarm?

    You will need a mobile signal to use the alarm from wherever you are. We’ll provide all the equipment you need with your order. We recommend that you let us know of any emergency contacts we should call should you need assistance. If you have a key safe, we recommend that you provide us with the location and key safe code. We will only share this information with your emergency contacts or emergency services so that they can access your property quickly and conveniently if required.

  • What is included in the one-off cost?

    This includes purchase of the GPS alarm and registration with our 24 hour monitoring service. Also included is a 12 month equipment warranty and charging unit.

  • What is included in the subscription cost?

    The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that your personal alarm calls will be answered anytime of the day or night, 365 days of the year. You can make unlimited alarm calls in the event of any emergency. Also included is unlimited GPS tracking.

  • What happens after I place my order online?

    You will receive a confirmation email and we will prepare your order as soon as possible. Orders received by 1pm, Monday – Friday will be shipped as next day delivery to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead. If you provide a mobile number, we’ll send you an SMS message to let you know when we have sent your order out. We will include a Direct Debit mandate form and for convenience we recommend you return it to set-up a Direct Debit for your subscription.

  • How do I pay the subscription cost?

    For your convenience, we recommend setting up a monthly Direct Debit. We include a Direct Debit mandate form with your order.

  • What if I change my mind after ordering?

    No problem! You can return your equipment free of charge within 30 days and we will refund the full cost of your order. We make the returns process as easy as possible by supplying you with a freepost Royal Mail return collection bag.

  • Do I own the GPS alarm?

    Yes. The subscription is for the alarm monitoring service. If the alarm is lost or damaged, you would need to order a replacement to continue benefiting from the 24 hour monitored alarm service.

  • Can I order more than one GPS alarm?

    Of course. We limit orders to one watch per basket/transaction so that we accurately collect the information we need about the alarm monitoring customer to set-up the monitoring service. If you would like to order more than one watch, please place two orders or give our team a call on 0800 085 7371.

  • Do I need to pay for the SIM card costs?

    No, all ongoing costs are included in the subscription. This includes the 24/7 monitoring and a multi-network SIM chip. A charging unit is also included. There are no hidden costs and the service includes a 12 month equipment warranty.

  • How accurate is the GPS tracking?

    Our GPS alarm is accurate to around 10 metres and updated every 3 minutes so our Emergency Resolution Centres can accurately locate the GPS tracker.

  • What size is the GPS personal alarm?

    The GPS alarm pendant is small and lightweight and can be carried in a pocket, as a key fob, worn as a pendant or put in a bag. The GPS pendant measures 60mm x 44mm (at the widest point) x 14mm and weighs just 40 grams.

  • How do family members view the location of the GPS alarm?

    You can view the current GPS tracker location and location history through a secure website. You decide who, if anyone, can access the website to view the GPS  location. We'll provide access to this website after you have ordered the GPS alarm.

  • How long does the battery last?

    The GPS alarm will operate up to 48 hours. It is easy to charge using the simple ‘drop in’ charging unit provided. A warning email can be sent when the battery is down to 10% capacity and can be set-up in the secure website.

What our customers say...

GPS Personal Alarm Package

£16.50 a month (£19.80 including VAT)

Personal alarm with built-in GPS tracker that works at home, in the garden and out and about using a mobile signal.

Includes our 24 hour monitoring service to provide you and your family with reassurance you can get help in any emergency.

Set-up cost

Includes delivery and registration

£85.00 exc VAT

£102.00 inc VAT

First month's subscription

Equivalent to £3.85 per week

£16.50 exc VAT

£19.80 inc VAT

Delivery*

Free


Customise your package

  1. Key SafeIneligible for VAT exemption

    With a key safe, there is always a way to get help to you in an emergency. What is a key safe?

  2. Medical Helpline Eligible for VAT exemption

    Get expert support 7 days a week from our qualified nurses and trained pharmacists. Learn more about our medical helpline.

  3. VAT exemption

    You may be exempt from paying VAT if you or the person you are ordering the alarm service for have a condition that requires medication or are registered disabled. Do I need to pay VAT?

UK's only Which? Approved
Personal Alarm Service

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Rated excellent
on TrustPilot

Total to pay today
Including VAT of £0.00

£101.50

Including VAT of £0.00

£16.50 £19.80
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