Out-and-About Mobile Alarm
Get 3-months free when you pay annually by Direct Debit.*
The Out-and-About Mobile Alarm combines a personal alarm with built-in fall detector, GPS location tracking and mobile calls to two contacts stored in the device.
Stay connected with your loved ones and have the confidence to live happily and independently, whatever your age.
The Out-and-About Mobile Alarm combines a personal alarm with built-in fall detector, GPS location tracking and mobile calls to two contacts stored in the device.
Stay connected with your loved ones and have the confidence to live happily and independently, whatever your age.
Select your subscription and package options
For your first year, setup and extras
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You probably don't need to pay VAT on your personal alarm
94% of our customers do not need to pay VAT on their personal alarms. You may be exempt from paying VAT if you or the person you are ordering the alarm service for have a condition that requires medication or are registered disabled.
94% of our customers do not pay VAT on their orders:
You may not need to pay VAT if you, or the person you are buying the alarm for:
- Has a condition that requires medication
- Is registered disabled
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Would you like to pay for the subscription monthly or annually?
Get 3-months free in the first year when you pay annually by Direct Debit and save £59.97 (£71.96 including VAT).*
Get 3-months free when you pay annually by Direct Debit.*
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Does the alarm user have a pacemaker?
If you have a pacemaker you cannot wear the Pearl around your neck. Instead, attach the Pearl to your belt. No mobile device should be placed near a pacemaker.
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Automatically detect changes in daily activity?
Eligible for VAT exemption
Add Taking Care Sense for the equivalent of just £2.65 per week.
Taking Care Sense discreetly monitors daily patterns of behaviour and alerts our Emergency Resolution team when activity levels change. You must have at least one person who is a nominated contact to use Taking Care Sense. Learn more
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Do you require a Key Safe?
Ineligible for VAT exemption
With a key safe, there is always a way to get help to you in an emergency. Unlike personal alarms, key safes are not eligible for VAT exemption. Find out more about key safes.
Total to pay today
£154.98
Including VAT of £0.00
Ongoing annual subscription of due after the first year.
(Including VAT of £0.00)
Package Summary
Out-and-About Mobile Alarm
- Set-up cost £134.99
- Ongoing monthly subscription £19.99
- 3-months free £59.97
- User has pacemaker? No
- Delivery FREE
Optional extras:
- TOTAL £154.98
Frequently asked questions
Do I need to pay VAT?
94% of customers do not need to pay VAT on their orders. If you, or the person you are buying the Out-and-About Mobile Alarm for, have a condition that requires regular medication, are chronically sick or are registered disabled then you may be eligible for VAT exemption. If you are unsure, check you meet the VAT exempt requirements.
I have a pacemaker. Can I wear the Out-and-About Mobile Alarm around my neck?
If you have a pacemaker you cannot wear the Out-and-About Mobile Alarm around your neck. Instead, attach the Pearl to your belt. The Pearl must be kept at a minimum distance of 25cm from your pacemaker at all times. If you have any questions or concerns, we're happy to help. If you have any questions or concerns, we're happy to help. Call 0800 085 7371, Monday to Friday 9am - 6pm, to speak to an advisor.
What happens after I place my order online?
You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.
Your order confirmation email will also include a link to an online account setup form. Please complete and submit this form so that we have the following details available in case an emergency alarm call is made:
Medical details – so we can arrange the most appropriate help in an emergency, please provide details of any medical conditions.
Emergency contacts – so we know who to contact in an emergency, please provide the names, addresses and phone numbers of family, friends or neighbours. We will also ask if your contacts are keyholders that can access your home in an emergency.
Key safe – if you have a key safe, let us know the code and location so we can get help to you in an emergency.
If you provide a mobile number, we will send you an SMS message to let you know your personal alarm is on its way.
How do I set-up the Direct Debit subscription?
You can set-up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.
You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.
If ordering by telephone then the Direct Debit instruction will be set up over the phone with you by one of our sales advisors.
What if I want to pay the set-up costs and someone else pay the subscription?
No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.
What if I change my mind after ordering?
No problem! You can return your equipment free of charge within 30 days and we will refund the full cost of your order. We make the returns process as easy as possible by supplying you with a freepost Royal Mail return collection bag.
I was expecting the subscription cost to be higher. What is included in the subscription?
The subscription includes everything you need to use your Out-and-About Mobile Alarm, including unlimited emergency calls to our UK-based Emergency Resolution team.
Also included is unlimited alarm calls. There are no hidden costs or Pay As You Go SIM charges.
If the Out-and-About Mobile Alarm uses a SIM card, why are there no extra call costs?
The subscription includes unlimited alarm calls, 24-hour monitoring and the SIM card. You don’t need to remember to top-up the SIM card or pay any additional charges for calls.
Do I own the Out-and-About Mobile Alarm?
Yes. The subscription is for the alarm monitoring service. If the Out-and-About Mobile Alarm is lost or damaged, you would need to order a replacement to continue benefiting from the 24 hour monitored alarm service.