Phone Need help? Call us on 0800 085 7371

Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
TrustPilot
Rated 4.8 out of 5
on TrustPilot

Frequently asked questions

  • Do I need to pay VAT on my order?

    94% of customers do not need to pay VAT on their orders. If you, or the person you are buying the alarm for, have a condition that requires regular medication, are chronically sick or are registered disabled then you may be eligible for VAT exemption. If you are unsure, check you meet the VAT exempt requirements.

  • What happens after I place my order online?

    You will receive a confirmation email and we will prepare your order as soon as possible. Orders received by 1pm, Monday – Friday will be shipped as next working day delivery to all postcodes in England and Wales. For those areas of the UK that we cannot deliver to within 24 hours, we offer a 48 hour delivery instead.

    If you provide a mobile number, we’ll send you an SMS message to let you know when we have sent your order out.

    We will include a Direct Debit mandate form and Account Set-up form with your order. To ensure we deliver the best possible service to you and your family, please complete and return both so we have the following information:

    Direct Debit – for convenience we recommend you set up a Direct Debit for your subscription.

    Medical details – so we can arrange the best help in an emergency, we’ll ask you for GP details and medical conditions.

    Emergency contacts – so we know who to contact in an emergency, we’ll ask for the names, addresses and phone numbers of family, friends or neighbours.

    Key safe – if you have a key safe, let us know the code and location so we can get help to you in an emergency.

  • How do I pay the subscription cost?

    For your convenience, we recommend setting up a monthly Direct Debit. We include a Direct Debit mandate form with your order.

  • What if change my mind after ordering?

    No problem! You can return your equipment free of charge within 14 days and we will refund the full cost of your order.

    We make the returns process as easy as possible by supplying you with a freepost Royal Mail return collection bag.

  • Can I order a spare pendant?

    Yes, you can order a second pendant to use either as a spare or if there is someone else who lives at the same address that would also like to use the personal alarm service. There is no additional monitoring cost for this, although there is a small charge for the second pendant. Choose the second user option when ordering online to receive an additional pendant.

  • What is covered by the lifetime warranty?

    If your equipment develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. There is no charge for this service.

  • If the alarm uses a SIM card, why is there no extra call costs?

    The subscription includes unlimited alarm calls, 24-hour monitoring and the SIM card. You don’t need remember to top-up the SIM card or pay any additional charges for calls. 

  • What is included with the Landline Free Personal Alarm?

    When you order the Landline Free Personal Alarm, we will send you a personal alarm pendant, a neck and pendant strap, a base unit and multi-network SIM card, power adapter and welcome guide. Also included in the subscription is our free warranty and repair service and unlimited alarm calls.

  • I was expecting the subscription cost to be higher. What is included in the subscription?

    The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered anytime of the day or night, 365 days of the year.

    Also included in the subscriptions is our free warranty and repair service and unlimited alarm calls.

  • Do I own the equipment?

    The personal alarm equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.

What our customers say...

Landline Free Personal Alarm

£23.99 a month (£28.79 including VAT)

All the benefits and features of our Age UK personal alarm, without needing a telephone landline.

This life-saving personal alarm includes alarm pendant, base unit and our 24-hour monitoring service so you can get help at the touch of a button, any time of the day or night.

Set-up cost

Includes delivery and registration

£69.00 exc VAT

£82.80 inc VAT

First month's subscription

Equivalent to £5.60 per week

£23.99 exc VAT

£28.79 inc VAT

Next day delivery*

Available in England & Wales

Free

Lifetime warranty*

Including repair service

Free


Customise your package

  1. Users Eligible for VAT exemption

    Add a second user who lives at the same address and receive two alarm pendants.

  2. Key SafeIneligible for VAT exemption

    With a key safe, there is always a way to get help to you in an emergency. What is a key safe?

  3. Do you require installation? Eligible for VAT exemption

    One of our team will visit your home to set-up and test your alarm. They will show you how it works and, if you order a key safe, they will fit that too. Learn more about our installation service.

    Installation service is not available in Scotland, Isle of Man or the Scilly Islands.

  4. VAT exemption

    You may be exempt from paying VAT if you or the person you are ordering the alarm service for have a condition that requires medication or are registered disabled. Do I need to pay VAT?

UK's only Which? Approved
Personal Alarm Service

TrustPilot logo

Rated excellent
on TrustPilot

Total to pay today
Including VAT of £0.00

£92.99

Including VAT of £0.00

£23.99 £28.79
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