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Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Personal alarm<br>warranty included
Personal alarm
warranty included
Award winning<br>24/7 service
Award winning
24/7 service
TrustPilot
Rated 4.7 out of 5
on TrustPilot

Out-and-About Mobile Alarm

30 day risk free home trial

Oysta Pearl II device with award winning Taking.Care emergency resolution

Have the confidence to live happily and independently, whatever your age. The Oysta Pearl II is a GPS alarm with fall detection and mobile calls.

From £19.99 a month (£23.99 including VAT).

Buy now

Over 70,000 happy customers. Read our Trustpilot logo reviews.

Oysta GPS mobile alarm on neck strap

The Out-and-About Mobile Alarm works as a personal alarm and fall detector and has GPS safety zones.

Press the emergency button on your Out-and-About Mobile Alarm, any time of the day or night, to speak with the Emergency Resolution team if you need help.

You can press the emergency button wherever you are to speak to our Emergency Resolution team.

You can make calls from your Out-and-About Mobile Alarm to family and friends, just like a mobile phone. You can also receive reminders to help manage appointments and medications.

Stay connected and safe wherever you go

When you're used to being independent, you should be able to continue doing the things you love and going to the places you enjoy.

Your friends and family may offer support but you don't want to rely on them. By staying safe and connected with the Out-and-About Mobile Alarm, you can continue living your life the way you want to.

The Out-and-About Mobile Alarm is a mobile personal alarm that supports you to live life to the full.

  • Get help 24 hours a day from our Emergency Resolution team at the press of a button.
  • Built-in fall detection that automatically calls us if you fall.
  • Make and receive calls from two family members or friends saved as contacts to the Out-and-About Mobile Alarm, just like a mobile phone.
  • You decide who to whitelist as your Out-and-About Mobile Alarm contacts so you won't ever receive any scam or nuisance calls. 
  • Alerts and notifications to help you manage appointments and medications.
  • GPS technology so you can get help anywhere, anytime, from our Emergency Resolution team.

     

    What's included with Oysta Pearl

    Buy now

    Mobile alarm worn around neck

    What our customers say...

    Read more reviews on Trustpilot logo

    How the Out-and-About Mobile Alarm works

    The Out-and-About Mobile Alarm provides all the security and peace of mind of a personal alarm with features to help you manage your life and health.

    The bright, clear display is easy to read and the large buttons are easy to press.

    • If you need help, you can speak with our Emergency Resolution team 24 hours a day. Simply press the SOS button if you are in distress, feel unwell or need help in any emergency.
    • If further help is needed, the Emergency Resolution team will speak with your friends and family or call the emergency services.
    • You can call friends, family and our Emergency Resolution team directly from the Out-and-About Mobile Alarm. It has a built-in speaker and microphone just like a mobile phone.
    • Should you fall, our Emergency Resolution team are automatically alerted. They'll know where you are, even if you are unable to respond, thanks to the clever GPS technology.
    • Voice and message alerts help you manage appointments and medication.

    Buy now

    Mobile GPS personal alarm

    Helping you live happily and independently

    Compact and discreet to wear

    Compact and discreet to wear

    Small and lightweight so you can keep the mobile alarm with you when at the shops, visiting friends, on holiday or just pottering around the garden. Wear it around your neck or clipped to a belt.

    Easy to use with one touch emergency button

    Easy to use with one touch emergency button

    There are no phone numbers to remember and the bright clear display is easy to read. There are three large buttons that are easy to press. When you need to charge the mobile alarm, a magnetic clip attaches it to the charging unit with ease.

    Automatically calls for help when you fall

    Automatically calls for help when you fall

    The fall sensor will call the Emergency Resolution team when it detects you have fallen without you needing to do anything. If you don't need any help, you can cancel the alarm call by pressing the red button on the front.

    Never miss an appointment or run out of battery

    Never miss an appointment or run out of battery

    Get reminders and voice alerts sent to your mobile alarm. You can set reminders to take your medication and get alerts when the battery charge is running low.

    Stay connected to loved ones

    Stay connected to loved ones

    Contact numbers of two friends or family members can be stored in the mobile. Call them directly from the pendant by selecting them from the phone book.

    Automatic alerts when the Pearl moves outside of<br>pre-set locations

    Automatic alerts when the Pearl moves outside of
    pre-set locations

    'Safe zones' can be setup to monitor movements in and out of areas at certain times of the day or night e.g. create a zone around the home. When leaving a safe zone, an alert can be sent to the Emergency Resolution Centre.

    The mobile alarm is ready to use out of the box

    The mobile alarm is ready to use out of the box

    No installation or setup is required. Remove the Pearl from the box, turn it on and test your new device. Unlike some in-home personal alarms, the mobile alarm does not need a telephone landline or base unit either.

    Try it yourself with a money back guarantee

    Try it yourself with a money back guarantee

    If you decide the Out-and-About Mobile Alarm is not for you, let us know within 30 days and we'll refund your order. If something goes wrong with your Out-and-About Mobile Alarm, we’ll fix it free of charge within the 12 month warranty period so you don't have to worry.

    Order your 30 day risk free home trial

    Try the Out-and-About Mobile Alarm with confidence. You can return it free of charge within 30 days and we will refund the full cost of your order.

    The Out-and-About Mobile Alarm is ready to use out of the box so you can enjoy the security it provides immediately.

     

    Monthly subscription plan

    One-off set-up fee
    including purchase
    £134.99
    (£161.99 including VAT)
    Monthly subscription
    including 24 hour monitoring
    £19.99 per month
    (£23.99 including VAT)
    Next working day delivery * Free
    12 month warranty Free

     

    Annual subscription plan

    Get 10% off and save £28.81 including VAT with the annual plan.

    One-off set-up fee
    including purchase
    £134.99
    (£161.99 including VAT)
    Annual subscription
    including 24 hour monitoring
    £215.89 per year
    (£259.07 including VAT)
    Next working day delivery * Free
    12 month warranty Free

    Buy now

    You may not need to pay VAT on your personal alarm

    If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

    In fact, 94% of our customers do not pay VAT on their orders - find out more.

    If you think you qualify as VAT exempt, you can select this option when ordering online and we'll ask you to provide some details.

    How to pay for your subscription

    The subscription for the monitoring service is paid by Direct Debit.

    1. Click Buy Now to choose the monthly or annual subscription plan.

    2. You can choose how you would like to pay the set-up cost and first subscription payment.

    You can either pay by debit/credit card and set-up the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.

    3. Once your order is confirmed, please complete the Direct Debit form.

    4. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

    Frequently asked questions

    • What does my Out-and-About Mobile Alarm order include?

      You will receive the Oysta Pearl II, charging unit and power cable. A lanyard is provided so you can wear the Pearl around your neck or attach it to a belt using the clip on the back of the Pearl. Also included is a quick reference user guide that shows you how to use the Pearl.

      A 12 month warranty and 30-day money back guarantee is included with your Oysta Pearl II.

    • I have a pacemaker. Can I wear the Out-and-About Mobile Alarm around my neck?

      If you have a pacemaker you cannot wear the Out-and-About Mobile Alarm around your neck. Instead, attach the Pearl to your belt. The Pearl must be kept at a minimum distance of 25cm from your pacemaker at all times. If you have any questions or concerns, we're happy to help. Call 0800 085 7371, Monday to Friday 8am - 6pm, to speak to an advisor.

    • Does the Out-and-About Mobile Alarm work anywhere?

      It will work anywhere in the UK where there is a 3G or 4G cellular network to communicate. A GPS satellite network must be available for the Oysta Pearl II to determine its location. GPS technology can be affected by certain atmospheric conditions, radio interference, buildings, or other forms of interference that can block Pearl’s connection to GPS satellites. Your location information may not be available if the GPS satellites are unavailable, or the GPS signal is blocked. The Pearl will not work outside of the UK.

    • How do I make an alarm call?

      To call the Emergency Resolution team, hold down the blue SOS button for three seconds until you see “Support call in progress” appear on the screen - this means the call is being made. The button is easy to press and reduces accidental calls from the Pearl being knocked.

    • What size is the Out-and-About Mobile Alarm?

      The Pearl is 84mm/3.3 inches long, 45mm/1.77 inches wide, 17mm/0.66 inches deep and weighs 65g/0.02 ounces.

    • How do I add friends and family to the Out-and-About Mobile Alarm's phone book?

      Oysta will call you on the day of delivery to talk you through the device and setup any contacts, reminders or safety zones that you require. There is no complicated website to use or fiddly buttons to press on the Pearl. If you want to change your contacts or reminders, simply call the phone number provided in the user guide. That's it! 

    • How do I set up notification reminders?

      Oysta will call you on the day of delivery to setup your reminders that you require. Your reminders are easy to change by calling the phone number provided in the user guide. The friendly support team will change the reminders for you. 

    • Can I make unlimited calls from the Out-and-About Mobile Alarm?

      Yes, within the limits of the fair use policy. You can have two contacts saved to the Out-and-About Mobile Alarm. These are whitelisted so only they can call your Pearl to prevent spam and nuisance calls. Call charges will apply when calling the Pearl. You can call your two contacts directly from your Pearl.

    • Does the Out-and-About Mobile Alarm track my location at all times?

      GPS coordinates are sent every 10 minutes and the Emergency Resolution team can request the immediate location. This means we can accurately direct help to you in an emergency.

    • Does the Out-and-About Mobile Alarm detect all falls?

      The Out-and-About Mobile Alarm is set to low sensitivity to minimise false alarms from every day movement and use. The Pearl uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. There are types of falls that are less likely to trigger the automatic fall detection such as falling into an object that breaks your fall or falling from an object that is not average standing height. While every effort is made to detect a significant fall from standing, there are circumstances where the Pearl may not automatically activate. If you are able to press the button on your Pearl then you should do so.

    • When is the non-movement alert triggered?

      If the Out-and-About Mobile Alarm does not move for 7 days, a non-movement alert is sent to the Emergency Resolution team. We will then contact you to check the Pearl is working correctly and that you are happy with it.

    • How long does the Out-and-About Mobile Alarm battery last?

      The battery will last for approximately 50 hours, depending on use and settings, before it needs to be recharged. A voice message will alert you when the battery is at 20% capacity. The Pearl will fully charge in 1 - 2 hours.

    • How do I charge the Out-and-About Mobile Alarm?

      Simply place the Pearl into the charging unit. A magnetic clip in the charging unit makes it easy to drop the Pearl in. An indicator on the charging unit shows when the Pearl is fully charged. The charging unit comes with a cable and mains plug.

    • Is the Out-and-About Mobile Alarm water resistant?

      No, it is not water resistant so please remember to take it off if you go swimming, or in the shower or bath.

    • What do I need to start using the Out-and-About Mobile Alarm?

      The Out-and-About Mobile Alarm is easy to setup and everything you need is included with your order. The Pearl has a 3G/4G roaming SIM pre-fitted. Oysta will call you on the day of delivery to talk you through the device and setup any contacts, reminders or safety zones that you require. 

      To get help to you as quickly as possible, we recommend you have a keyholder within 30 minutes or a key safe. A keyholder is someone who has keys to your home and can come to your assistance if needed. This means there is always a way to get help to you, whenever you need it. We can supply a key safe when you order your personal alarm.

    • What's included with the subscription?

      The subscription includes 24-hour monitoring by our Emergency Resolution team. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year. You can make unlimited calls to your two contacts saved to the Out-and-About Mobile Alarm, within the limits of a fair usage policy, and unlimited alarm calls to the Emergency Resolution Centre.

    • Do I need to pay VAT?

      94% of customers do not need to pay VAT on their orders. If you, or the person you are buying the Out-and-About Mobile Alarm for, have a condition that requires regular medication, are chronically sick or are registered disabled then you may be eligible for VAT exemption. If you are unsure, check you meet the VAT exempt requirements.

    • Do I own the Out-and-About Mobile Alarm?

      Yes. The subscription is for the alarm monitoring service. If the Out-and-About Mobile Alarm is lost or damaged, you would need to order a replacement to continue benefiting from the 24 hour monitored alarm service.

    • How do I set-up the Direct Debit subscription?

      You can set-up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment. You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately. If ordering by telephone then the Direct Debit instruction will be set up over the phone with you by one of our sales advisors.

    • What if I want to pay the set-up costs and someone else pay the subscription?

      No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.

    Why choose our personal alarm service?

    Taking Care (PPP Taking Care Ltd) has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

    We are the first Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

    Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

    With an average alarm call response time of just 6.2 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

    We're part of AXA Health, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.

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