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Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Personal alarm<br>warranty included
Personal alarm
warranty included
Award winning<br>24/7 service
Award winning
24/7 service
TrustPilot
Rated 4.7 out of 5
on TrustPilot
Falls Risk Score logo

Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.

Quote

Delighted with the the service offered. Very helpful staff and nothing is ever too much bother. Would highly recommend.

William Mailer

21st December 2020, Trustpilot

Stay connected and safe wherever you go

When you're used to being independent, you should be able to continue doing the things you love and going to the places you enjoy.

The Out-and-About Mobile Alarm is a mobile personal alarm that supports you to live life to the full:

  • Get help 24 hours a day from our Emergency Resolution Team at the press of a button, just like a traditional personal alarm.
  • The built-in fall detector will automatically call the Emergency Resolution Team if you fall.^
  • Includes GPS technology so you can get help anywhere, any time, from our Emergency Resolution Team.
  • Alerts and notifications to help you manage appointments and medications.
  • Make and receive calls from two family members or friends saved as contacts to the Out-and-About Mobile Alarm, just like a mobile phone.
  • You decide who to whitelist as your Out-and-About Mobile Alarm contacts so you won't ever receive any scam or nuisance calls.

The Out-and-About Mobile Alarm will also work in the home, providing you have good mobile coverage with any network.

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This alarm has given my daughter peace of mind knowing that I will get help as soon as I need it and I feel safer myself too.

Mrs C Charman

18th December 2020, Trustpilot

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on Trustpilot logo.

Out-and-About Mobile Alarm

Get help 24 hours a day if you are in distress, have a fall, feel unwell or need assistance in any emergency.

The Out-and-About Mobile Alarm works as a personal alarm and fall detector and has GPS safety zones.

Press the emergency button on your Out-and-About Mobile Alarm, any time of the day or night, to speak with the Emergency Resolution Team if you need help.

You can press the emergency button wherever you are to speak to the Emergency Resolution Team.

You can make calls from your Out-and-About Mobile Alarm to two family and friends, just like a mobile phone. You can also receive reminders to help manage appointments and medications.

Start your 30-day risk-free home trial

Try the Out-and-About Mobile Alarm with confidence you can return it free of charge within 30 days and we will refund the full cost of your order.

Pay monthly or annually

Pay Monthly

£19.99

per month (exc VAT)

£23.99 inc VAT

Buy now

  • Free delivery
  • 12 month warranty
  • One-off £134.99 set up fee (£161.99 inc VAT)
Pay Annually

£215.89

per year (exc VAT)

£259.07 inc VAT

Buy now

  • Save 10% by paying annually
  • Free delivery
  • 12 month warranty
  • One-off £134.99 set up fee (£161.99 inc VAT)

Most of our customers don't need to pay VAT on their personal alarms if they, or the person they are buying the alarm for, have a condition that requires regular medication or are registered disabled.

Help Find out more about VAT exemption

Image gallery

The Out-and-About Mobile Alarm comes with a lanyard, charging unit and power cable. You can wear the mobile around your neck or attach it to a belt.

Peace of mind with a mobile personal alarm

Freedom when you’re out doing the things you love.

The Out-and-About Mobile Alarm is perfect for people with wide-ranging support needs who want a versatile alarm that works at home and out-and-about.

Works anywhere in the UK

The Out-and-About Mobile Alarm will work anywhere in the UK where there is a 3G or 4G cellular network to communicate.

The Out-and-About Mobile Alarm is small and lightweight so you can keep it with you when at the shops, visiting friends, on holiday or just pottering around the garden.

One touch emergency button

Easy-to-use with one touch emergency button to call for help.

There are no phone numbers to remember in an emergency. There are three large buttons that are easy to press to access the Out-and-About Mobile Alarm features.

Make outbound calls

Stay connected with family and friends with outbound calling.

Make and receive calls from two family members or friends saved as contacts to the Out-and-About Mobile Alarm, just like a mobile phone.

Speak through the mobile alarm

You can speak directly through the built-in speaker and microphone.

Call your friends or family directly from the pendant by selecting them from the phone book. Press the emergency button to call the Emergency Resolution Team.

Built-in fall detection

The Out-and-About Mobile Alarm will call the Emergency Resolution Team when the fall sensor detects you have fallen without you needing to do anything.^

If you don't need any help, you can cancel the alarm call by pressing the red button on the front.

Accurate GPS tracking

GPS coordinates are sent every 10 minutes and the Emergency Resolution Team can request the immediate location.

This means we can accurately and quickly direct help to you in an emergency, even if you are not sure where you are or unable to speak.

Pre-set locations send automatic alerts

'Safe zones' can be set up to monitor movements in and out of areas at certain times of the day or night e.g. create a zone around the home.

When leaving a safe zone, an alert can be sent to the Emergency Resolution Team.

Never miss an appointment or run out of battery

Get reminders and voice alerts sent to your device.

You can have reminders set to take your medication or get alerts when the battery charge is running low.

Ready to use out of the box

No installation is required. Remove the Out-and-About Mobile Alarm from the box, turn it on and test your new device.

You'll receive a set-up call to set up any contacts, reminders or safety zones that you want.

Unlike some in-home personal alarms, the mobile alarm does not need a telephone landline or alarm unit either.

Compact and discreet to wear

Wear it around your neck or clipped to a belt.

Small and lightweight so you can keep the alarm with you when at the shops, visiting friends, on holiday or just pottering around the garden.

Easy to charge

When you need to charge the alarm, simply place the alarm on the magnetic charging unit.

Bright display

The bright clear display is easy to read, indoors and outdoors.

What's included in your subscription

Here's what you get with the Out-and-About Mobile Alarm.

What's included

With your subscription

  • 24-hour award-winning UK-based emergency resolution
  • Unlimited alarm calls
  • Unlimited calls to two contacts saved to the device
  • You'll receive two 'check-in' calls each year to make sure you are happy with the Out-and-About Mobile Alarm and how it works
  • 30-day money back guarantee
  • 12-month warranty and repair

In the box

  • Oysta Pearl II device
  • Charging unit and power cable
  • Lanyard and belt clip
  • User guide

Free delivery

  • Free delivery is included with your order

Mobile alarm for older person

Specifications

Oysta Pearl II

  • Size: 84mm x 45mm x 17mm (length x width x height)
  • Weight: 65g (excluding lanyard)
  • Display size: 250mm x 278mm

Paying for your subscription

The subscription for the 24-hour alarm monitoring service is collected by Direct Debit.

Ordering online

When ordering online, choose how you would like to pay the set-up cost and first subscription payment:

  • You can either pay by debit/credit card and set up the Direct Debit instruction later.
  • Or you can choose to include the set-up cost in your first Direct Debit payment.
  • Once your order is confirmed, please complete the Direct Debit form
  • Your order confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.

Alarm monitoring centre

Ordering by telephone

If you prefer to order by telephone, call 0800 085 7371, Monday - Friday, 8am - 6pm.

The Sales Advisor will take your Direct Debit details during the call.

Do I pay VAT?

You may not need to pay VAT on your personal alarm

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders,

If you think you qualify as VAT exempt, you can select this option when ordering online. We'll ask you to provide some details and take care of the rest for you.

For the purposes of the VAT relief, you are chronically sick or disabled if:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes.
  • You have a terminal illness.

Provided below are examples of medical conditions which may be applicable:

Alzheimers Endocarditis
Addison's disease Epilepsy
Angina Gastro-oesophageal Reflux Disorder
Ankylosing Spondylitis Glaucoma
Arthritis Haemophilia
Asthma Hypertension
Benign Prostate Hypertrophy Hypothyroidism
Bronchiectasis Inflammatory Bowel Disease
Cancer Motor Neuron Disease
Cardiac Arrythmias Multiple Sclerosis
Cardiac failure Myasthenia Gravis
Cardiomyopathy Osteoarthritis
Chronic Bronchitis Osteoporosis
Chronic Obstructive Airways Disease Paget's disease
Chronic Obstructive Pulmonary Disorder Pancreatic Disease
Chronic Renal Disease Paraplegia
Chronic Urinary Tract Infection Parkinson's disease
Coronary Artery Disease Peptic Ulcers
Crohn's Disease Peripheral Vascular Disease
Cryoglobinaemia Pituitary Adenomas
Cystic Fibrosis Psoriasis
Deep Vein Thrombosis Psychosis
Dementia Quadraplegia
Dermatomyocitis Rheumatoid Arthritis
Diabetes Stroke
Diverticulitis Systemic Lupus Erythematosus
Dysrhythmia Thrombocytopaenia
Dystonia Thyroid Disorder
Emphysema Transient Ischaemic Attack
Ulcerative Colitis

Frequently asked questions

  • I have a pacemaker. Can I wear the Out-and-About Mobile Alarm around my neck?

    If you have a pacemaker you cannot wear the Out-and-About Mobile Alarm around your neck. Instead, attach the device to your belt. The Out-and-About Mobile Alarm must be kept at a minimum distance of 25cm from your pacemaker at all times. If you have any questions or concerns, we're happy to help. Call 0800 085 7371, Monday to Friday 8am - 6pm, to speak to an advisor.

  • Does the Out-and-About Mobile Alarm work anywhere?

    It will work anywhere in the UK where there is a 3G or 4G cellular network to communicate. A GPS satellite network must be available for the Out-and-About Mobile Alarm to determine its location. GPS technology can be affected by certain atmospheric conditions, radio interference, buildings, or other forms of interference that can block device’s connection to GPS satellites. Your location information may not be available if the GPS satellites are unavailable, or the GPS signal is blocked. The Out-and-About Mobile Alarm will not work outside of the UK.

  • How do I make an alarm call?

    To call the Emergency Resolution Team, hold down the blue SOS button for three seconds until you see “Support call in progress” appear on the screen - this means the call is being made. The button is easy to press and reduces accidental calls from the Out-and-About Mobile Alarm being knocked.

  • How do I add friends and family to the Out-and-About Mobile Alarm's phone book?

    Oysta will call you on the day of delivery to talk you through the device and set up any contacts, reminders or safety zones that you require. There is no complicated website to use or fiddly buttons to press on the Out-and-About Mobile Alarm. If you want to change your contacts or reminders, simply call the phone number provided in the user guide. That's it! 

  • How do I set up notification reminders?

    Oysta will call you on the day of delivery to set up your reminders that you require. Your reminders are easy to change by calling the phone number provided in the user guide. The friendly support team will change the reminders for you. 

  • Can I make unlimited calls from the Out-and-About Mobile Alarm?

    Yes, within the limits of the fair use policy. You can have two contacts saved to the Out-and-About Mobile Alarm. These are whitelisted so only they can call your Out-and-About Mobile Alarm to prevent spam and nuisance calls. Call charges will apply when calling the device. You can call your two contacts directly from your Out-and-About Mobile Alarm.

  • Does the Out-and-About Mobile Alarm track my location at all times?

    GPS coordinates are sent every 10 minutes and the Emergency Resolution Team can request the immediate location. This means we can accurately direct help to you in an emergency.

  • Does the Out-and-About Mobile Alarm detect all falls?

    The Out-and-About Mobile Alarm is set to low sensitivity to minimise false alarms from every day movement and use. The Out-and-About Mobile Alarm uses an algorithm to recognise the difference between ‘hard’ falls and other movements so like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall.

    There are types of falls that are less likely to trigger the automatic fall detection such as falling into an object that breaks your fall or falling from an object that is not average standing height. While every effort is made to detect a significant fall from standing, there are circumstances where the Out-and-About Mobile Alarm may not automatically activate. If you are able to press the button on your Out-and-About Mobile Alarm then you should do so.

  • When is the non-movement alert triggered?

    If the Out-and-About Mobile Alarm does not move for 7 days, a non-movement alert is sent to the Emergency Resolution Team. We will then contact you to check the Out-and-About Mobile Alarm is working correctly and that you are happy with it.

  • How long does the Out-and-About Mobile Alarm battery last?

    The battery will last for approximately 50 hours, depending on use and settings, before it needs to be recharged. A voice message will alert you when the battery is at 20% capacity. The Out-and-About Mobile Alarm will fully charge in 1 - 2 hours.

  • Is the Out-and-About Mobile Alarm water-resistant?

    No, it is not water-resistant so please remember to take it off if you go swimming, or in the shower or bath. If you would like a water-resistant alarm with fall detection and GPS tracking, we recommend the Taking Care Anywhere.

  • What do I need to start using the Out-and-About Mobile Alarm?

    The Out-and-About Mobile Alarm is easy to set up and everything you need is included with your order. The Out-and-About Mobile Alarm has a 3G/4G roaming SIM pre-fitted. Oysta will call you on the day of delivery to talk you through the device and set up any contacts, reminders or safety zones that you require. 

    To get help to you as quickly as possible, we recommend you have a keyholder within 30 minutes or a key safe. A keyholder is someone who has keys to your home and can come to your assistance if needed. This means there is always a way to get help to you, whenever you need it. We can supply a key safe when you order your personal alarm.

  • Do I own the Out-and-About Mobile Alarm?

    Yes. The subscription is for the alarm monitoring service. If the Out-and-About Mobile Alarm is lost or damaged, you would need to order a replacement to continue benefiting from the 24-hour monitored alarm service.

  • What if I want to pay the set-up costs and someone else pay the subscription?

    No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services Team, 9am – 5pm Monday to Friday on 0800 085 7371.

  • How do I provide you with my emergency contacts?

    Once you have submitted your order, you will receive an email with a link to an online account set up form. Please complete and submit this form so we know who to contact in an emergency. If you prefer, you can provide this information by calling Customer Services on 0800 023 4301, Monday – Friday, 9am – 5pm.

    We’ll also ask for some other details so we can provide the best possible response, including medical details and your key safe code and location, if you have one.

Why choose Taking Care?

We've been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

  • Award-winning 24/7 Emergency Resolution
  • The first Which? approved personal alarm provider in the UK
  • Alarm calls answered within 6.2 seconds on average
  • Rated ‘excellent’ on Trustpilot with an average personal alarm customer review of 4.7/5
  • Part of AXA Health, with over 75 years’ experience of providing healthcare products and services.

We undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

Unlike other providers, we do not outsource our staff and we have three UK-based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

Trusted by our alarm users and their families

Over 170,000 happy customers since 2008. Rated 4.7 out of 5 on .

Read more reviews on Trustpilot logo

Have you considered a key safe?

With a key safe, there is always a way to get help to you in an emergency.

Add a key safe to your personal alarm order for £65.99

If you need assistance, it’s reassuring to know that your family, carers, and if necessary, the emergency services can quickly gain access to your home.

A key safe is a secure, weatherproof box that allows you to keep a set of keys outside your home.

It can be fitted to any brick built or concrete external wall, outhouse or garage and is designed to hold up to three Yale-type or one deadlock key.

If you order a key safe, please have a spare key ready to store in it.

Key safes

Key safes
Charging unit for mobile alarm

Pacemakers

Please note: If you have a pacemaker you cannot wear the Out-and-About Mobile Alarm around your neck.

Instead, attach the Out-and-About Mobile Alarm to your belt. The device must be kept at a minimum distance of 25cm from your pacemaker at all times.

If you have any questions or concerns, we're happy to help. Call 0800 085 7371, Monday - Friday 8am - 6pm.

Start your 30-day risk-free home trial today

Order today with free delivery.*

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