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Taking Care is to provide 24/7 peace of mind to Stonewater residents

Taking Care has signed a three-year contract with leading housing provider Stonewater. We will be providing 24/7 monitoring services to more than 3,500 Stonewater customers.

April 20, 2021

Stonewater housing

We're delighted to announce that we have signed a three-year contract with leading housing provider, Stonewater, to provide 24/7 digital monitoring services to more than 3,500 of their customers.

We have a 35-year heritage of delivering Technology Enabled Care services and our drive for innovation is supported by a strong focus on the public/housing authority market. This three-year contract with Stonewater will see us closer to realising a five year strategy to more than double the number of housing association and local authority connections we support.

The highly trained Emergency Resolution team at Taking Care will support those living in Stonewater’s retirement living properties by responding to individual personal alarm calls, as well as managing the monitoring of smoke alarms and emergency pull cords across whole community schemes.

Emma Tobin, Head of Wellbeing at Stonewater, said:

“The monitoring service gives real peace of mind to customers, their family and carers. In these difficult times when family and friends have been unable to visit and provide support, this service is absolutely vital to enable individuals to continue living safely and independently and with the confidence that help is on hand if needed.”

We were appointed following a rigorous procurement process executed by the Northern Housing Consortium Framework. Stonewater’s Evaluation Panel scored companies on quality and price and selected Taking Care for our outstanding quality and price, as well as communication, with skilled operators that are able to speak to people with a wide range of medical conditions, including supporting those living with dementia.

Steve Gates, Managing Director at Taking Care, said:

“We’re delighted to be working with such an innovative and well-respected organisation as Stonewater. It is clear that the safety and security of their residents is absolutely top priority and we’re pleased that our 24/7 award-winning service will provide them with high quality all-round protection and peace of mind.”

“Stonewater are a large, forward-thinking organisation, that are truly planning ahead with their digital journey for technology in their supported living schemes, and dispersed alarms. They chose Taking Care because they were confident in our abilities to resource and deliver high quality, safe services for their tenants and leaseholders from our Emergency Resolution team.”

“The onboarding process has been an open and productive relationship and we greatly look forward to the future working together.”

Learn more about our personal alarms for the elderly.


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