
The smoke detectors sound an alarm and call our Emergency Resolution Centre
Need help? Call us on 0800 085 7371
The smoke detectors sound an alarm and call our Emergency Resolution Centre
We'll call to check you are OK and call the Fire Service and friends or family if needed
Press the SOS button on your alarm pendant day or night to speak to our Emergency Resolution Centre
Get help from our Emergency Resolution Centre should you fall, feel unwell or in any other emergency
The risk of smoke from an undetected fire can be fatal. Unfortunately, the over 80s are three times more likely to die in a house fire and the majority of fire-related fatalities occur in single occupancy dwellings. †
Even with a non-monitored smoke alarm, accidents can still happen. Time is of the essence when there is a fire. Older adults may not always hear an alarm, can be more susceptible to the effects of smoke and may find it difficult to get out of their home to safety.
It can be difficult to change the batteries if the smoke alarm is up high and maintaining your smoke alarm is essential.
Our smoke detection package helps to keep you and your home safe by alerting our 24 hour Emergency Resolution Centre if smoke is detected. It includes installation and a 10 year smoke detector battery life for peace of mind.
What’s more, we also give you our Age UK personal alarm so you can call for help day or night in any emergency by pressing the pendant button. Worn around your neck or wrist, the personal alarm provides peace of mind you can call us for help should you fall or feel unwell.
The smoke detectors have a long battery life of 10 years and alert us when they need replacing.
The test/hush button and status LED indicator makes it easy to test the smoke detector.
The smoke detectors can identify smoke from fire and avoid nuisance alarms caused by cooking and steam.
The smoke detectors and personal alarm connect to our UK based 24-hour Emergency Response Centres.
Press your pendant button to speak to our 24-hour UK-based Emergency Resolution Centres. We’ll call the emergency services or your friends and family, as appropriate.
The personal alarm comes with a wristband and pendant cord so you can choose how you wear it.
Our life-saving personal alarm works in the home and garden so you can get help when you need it.
Get help quickly in an emergency by pressing the emergency button on the personal alarm pendant or base unit.
One-off set-up fee includes installation of the smoke detector sensors and personal alarm and registration with our monitoring service.
One-off cost Includes installation |
£253.10 (£303.72 including VAT) |
Monthly subscription Includes 24/7 monitoring |
£16.48 per month (£19.78 including VAT ) |
Installation | Free |
Get 10% off and save £23.74 including VAT with the annual plan.
One-off cost Includes installation |
£253.10 (£303.72 including VAT) |
Annual subscription Includes 24/7 monitoring |
£177.98 per year (£213.62 including VAT ) |
Installation | Free |
Don't have a telephone landline?
The personal alarm base unit connects to a telephone landline and power socket. If you don't have a telephone, you can still use our smoke detection service with our landline-free model.
† Detailed analysis of fires attended by fire and rescue services, England, April 2018 to March 2019, Home Office
You may not need to pay VAT on your personal alarm
If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.
In fact, 94% of our customers do not pay VAT on their orders - find out more.
If you think you qualify as VAT exempt, you can select this option when ordering online and we'll ask you to provide some details.
How to pay for your subscription
The subscription for the monitoring service is paid by Direct Debit.
1. Click Buy Now to choose the monthly or annual subscription plan.
2. You can choose how you would like to pay the set-up cost and first subscription payment.
You can either pay by debit/credit card and set-up the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.
3. Once your order is confirmed, please complete the Direct Debit form.
4. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.
The smoke detectors have a battery life of 10 years. They perform a regular self test and alert our Emergency Resolution Centre if the battery is low. This means there is no need to worry about the battery running out and you not knowing.
The smoke detector battery cannot be replaced, there is two year warranty on smoke alarms and batteries. After 2 years we can replace the smoke detector for a £99 fee (£118.80 including VAT).
The smoke detection package includes the Age UK personal alarm pendant and base unit, two smoke detectors, set-up and installation. The one-off cost includes the first subscription payment, registration with our Emergency Resolution Centre, installation and testing.
We will call you within one working day to arrange a suitable time and date for the installation.
The smoke detectors have a two year manufacturer warranty. The personal alarm has a lifetime warranty.
The personal alarm lifetime warranty covers the personal alarm pendant and base unit. If your personal alarm pendant or base unit develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service. The smoke detectors have a two year manufacturer warranty.
There is no electrical work or wiring required. The smoke detectors automatically send a remote call to the personal alarm base unit which then calls the Emergency Resolution Centre.
One of our friendly advisors will set everything up for you, test your alarm and show you how everything works. We will be in touch within one working day to arrange a suitable time and date that works best for you. There is no self installation option available because we need to test the smoke detectors so we know they will work in an emergency.
The alarm base unit connects to a telephone landline and uses this to call our Emergency Resolution Centre. If you do not have a telephone landline, you can still use our smoke detector package by ordering the landline-free model. This uses a multi-network SIM chip instead. If you order the Landline-Free Smoke Detector package, the SIM chip is included in your subscription so you don't need to worry about Pay As You Go mobile costs.
The Landline-Free Smoke Detector package has a one-off cost of £253.10 (£303.72 including VAT) and subscription is £23.99 a month (£28.79 including VAT).
Our Emergency Resolution team will be alerted automatically if the smoke detector detects smoke. The Emergency Resolution team will call the alarm customer to confirm the situation. If there is a fire, or if they cannot speak to the alarm customer, they will call the Fire Service immediately.
When the personal alarm button on the pendant is pressed you will be quickly connected to our 24-hour Emergency Resolution Centre. The alarm monitoring team will know who you are and where you are calling from so they can direct help to you even if you are unable to speak.
The Emergency Resolution team will get help to resolve any emergency, such as falls, cold callers or intruders by calling your emergency contacts or the emergency services.
The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year. You can make unlimited alarm calls in the event of any emergency.
Yes, it works up to 75 metres from the alarm base unit so you can go about your daily life knowing you can get support if it is needed. As part of the set-up process, we will ask you to test your alarm from different locations so you are confident of getting help around your home.
You can set-up the Direct Debit when you order online. Either choose to pay the set-up cost and first subscription payment by debit/credit card and complete the Direct Debit instruction later. Or you can choose to include the set-up cost in your first Direct Debit payment.
You’ll be asked to complete the Direct Debit instruction form once you have submitted your order online. Your confirmation email will also include a link to the Direct Debit form in case you, or the person paying the Direct Debit, are unable to complete the form immediately.
If ordering by telephone then the Direct Debit instruction will be set-up over the phone with you by one of our sales advisors.
No problem! Many of our customers order on behalf of family members who want to pay the subscription themselves. Simply pay by debit/credit card online for the set-up and first subscription payment. Your confirmation email will include a link to the Direct Debit instruction. The person who will be paying the subscription can use this link to complete the Direct Debit instruction or call our Customer Services team, 9am – 5pm Monday to Friday on 0800 085 7371.
The equipment is rented from us for the duration of your contract. This means that if the equipment develops a fault, we will repair or replace it free of charge. When you no longer require our service, we will provide a freepost Royal Mail return collection bag to make it as easy as possible to return the equipment.
Taking Care (PPP Taking Care Ltd) has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.
We are the first Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.
We are the exclusive provider of the Age UK personal alarm service. Age UK’s aim is to help older people when they need it the most and buying an alarm supports Age UK's charity work.
Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.
With an average alarm call response time of just 5 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.
We're part of AXA Health, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.