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Taking care of you and your loved ones
Which? Trusted Traders
Approved Service
Free Lifetime <br>Equipment Warranty *
Free Lifetime
Equipment Warranty *
Supporting Age UK's <br>charity work
Supporting Age UK's
charity work
TrustPilot
Rated 4.8 out of 5
on TrustPilot

Smoke Detection Package

Monitored smoke detectors + Personal alarm

Our popular Age UK personal alarm with 24 hour monitoring for smoke to keep you and your home safe.

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Over 70,000 happy customers. Read our Trustpilot logo reviews.

Smoke alarm shown to elderly person

The smoke detectors sound an alarm and call our Emergency Resolution Centre

We'll call to check you are OK and call the Fire Service and friends or family if needed

Press the SOS button on your alarm pendant day or night to speak to our Emergency Resolution Centre

Get help from our Emergency Resolution Centre should you fall, feel unwell or in any other emergency

Making your home a safer place

The risk of smoke from an undetected fire can be fatal. Unfortunately, the over 80s are three times more likely to die in a house fire and the majority of fire-related fatalities occur in single occupancy dwellings. 

Even with a non-monitored smoke alarm, accidents can still happen. Time is of the essence when there is a fire. Older adults may not always hear an alarm, can be more susceptible to the effects of smoke and may find it difficult to get out of their home to safety.

It can be difficult to change the batteries if the smoke alarm is up high and maintaining your smoke alarm is essential.

Our smoke detection package helps to keep you and your home safe by alerting our 24 hour Emergency Resolution Centre if smoke is detected. It includes installation and a 10 year smoke detector battery life for peace of mind.

telecare smoke detector for elderly

Smoke detector

What our customers say...

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Get help in an emergency

  • Our monitored smoke detectors provide immediate warning of something as small as burning food or as serious as a fire outbreak.
  • They will sound an alarm and alert our 24-hour Emergency Resolution Centre.
  • Our trained team will call the alarm user to confirm the situation. They will call the Fire Service if there is a fire or if they cannot speak to the alarm user.  
  • Our smoke detectors have daily self-tests and low battery reports so we will automatically know if your smoke detectors are not working or need a new battery. We also install and test the alarms on your behalf so you can be confident the alarm system will work in an emergency.

What’s more, we also give you our Age UK personal alarm so you can call for help day or night in any emergency by pressing the pendant button. Worn around your neck or wrist, the personal alarm provides peace of mind you can call us for help should you fall or feel unwell.

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Smoke alarm fitted for elderly person

Smoke detection package features

Long battery life

Long battery life

The smoke detectors have a long battery life of 10 years and alert us when they need replacing.

Easy to test

Easy to test

The test/hush button and status LED indicator makes it easy to test the smoke detector.

Optical sensing technology

Optical sensing technology

The smoke detectors can identify smoke from fire and avoid nuisance alarms caused by cooking and steam.

Monitored 24 hours a day

Monitored 24 hours a day

The smoke detectors and personal alarm connect to our UK based 24-hour Emergency Response Centres.

Get help in any emergency

Get help in any emergency

Press your pendant button to speak to our 24-hour UK-based Emergency Resolution Centres. We’ll call the emergency services or your friends and family, as appropriate.

Comfortable and discreet personal alarm

Comfortable and discreet personal alarm

The personal alarm comes with a wristband and pendant cord so you can choose how you wear it.

Get help in the home and garden

Get help in the home and garden

Our life-saving personal alarm works in the home and garden so you can get help when you need it.

5 seconds average response time *

5 seconds average response time *

Get help quickly in an emergency by pressing the emergency button on the personal alarm pendant or base unit.

Smoke detection package price

One-off set-up fee includes installation of the smoke detector sensors and personal alarm and registration with our monitoring service.

 

Monthly subscription plan

One-off cost
Includes installation
£253.10
(£303.72 including VAT)
Monthly subscription
Includes 24/7 monitoring
£16.48 per month
(£19.78 including VAT )
Installation Free

 

Annual subscription plan

Get 10% off and save £23.74 including VAT with the annual plan.

One-off cost
Includes installation
£253.10
(£303.72 including VAT)
Annual subscription
Includes 24/7 monitoring
£177.98 per year
(£213.62 including VAT )
Installation Free

Don't have  a telephone landline?
The personal alarm base unit connects to a telephone landline and power socket. If you don't have a telephone, you can still use our smoke detection service with our landline-free model.

†  Detailed analysis of fires attended by fire and rescue services, England, April 2018 to March 2019, Home Office

Buy now     Landline-free package

You may not need to pay VAT on your personal alarm

If you, or the person you are buying the alarm for, have a condition that requires regular medication or are registered disabled then you may be eligible for VAT exemption.

In fact, 94% of our customers do not pay VAT on their orders - find out more.

If you think you qualify as VAT exempt, you can select this option when ordering online and we'll ask you to provide some details.

How to pay for your subscription

1. Click Buy Now to choose the monthly or annual subscription plan.

2. Pay the set-up cost and first subscription payment by debit or credit card when you order online.

3. We will send you a Direct Debit form with your personal alarm to complete to set-up the ongoing subscription.

Frequently asked questions

  • How long do the smoke detector batteries last?

    The smoke detectors have a battery life of 10 years. They perform a regular self test and alert our Emergency Resolution Centre if the battery is low. This means there is no need to worry about the battery running out and you not knowing.

    The smoke detector battery cannot be replaced, there is two year warranty on smoke alarms and batteries. After 2 years we can replace the smoke detector for a £99 fee (£118.80 including VAT).

  • What is included in the package?

    The smoke detection package includes the Age UK personal alarm pendant and base unit, two smoke detectors, set-up and installation. The one-off cost includes the first subscription payment, registration with our Emergency Resolution Centre, installation and testing. 

    We will call you within one working day to arrange a suitable time and date for the installation. 

    The smoke detectors have a two year manufacturer warranty. The personal alarm has a lifetime warranty. 

  • What is covered by the personal alarm lifetime warranty?

    The personal alarm lifetime warranty covers the personal alarm pendant and base unit. If your personal alarm pendant or base unit develops a fault or stops working at any time whilst you are a customer, we will either repair or replace the equipment for you. If the pendant alarm battery needs replacing, then we'll change that too. There is no charge for this service. The smoke detectors have a two year manufacturer warranty. 

  • Does the smoke detector require wiring?

    There is no electrical work or wiring required. The smoke detectors automatically send a remote call to the personal alarm base unit which then calls the Emergency Resolution Centre. 

  • How do I set up the smoke detectors?

    One of our friendly advisors will set everything up for you, test your alarm and show you how everything works. We will be in touch within one working day to arrange a suitable time and date that works best for you. There is no self installation option available because we need to test the smoke detectors so we know they will work in an emergency. 

  • Do I need a telephone landline to use the smoke detector package?

    The alarm base unit connects to a telephone landline and uses this to call our Emergency Resolution Centre. If you do not have a telephone landline, you can still use our smoke detector package by ordering the landline-free model. This uses a multi-network SIM chip instead. If you order the Landline-Free Smoke Detector package, the SIM chip is included in your subscription so you don't need to worry about Pay As You Go mobile costs. 

    The Landline-Free Smoke Detector package has a one-off cost of £253.10 (£303.72 including VAT) and subscription is £23.99 a month (£28.79 including VAT).

  • What happens when smoke is detected?

    Our Emergency Resolution team will be alerted automatically if the smoke detector detects smoke. The Emergency Resolution team will call the alarm customer to confirm the situation. If there is a fire, or if they cannot speak to the alarm customer, they will call the Fire Service immediately. 

  • What happens when I press my personal alarm button?

    When the personal alarm button on the pendant is pressed you will be quickly connected to our 24-hour Emergency Resolution Centre. The alarm monitoring team will know who you are and where you are calling from so they can direct help to you even if you are unable to speak. 

    The Emergency Resolution team will get help to resolve any emergency, such as falls, cold callers or intruders by calling your emergency contacts or the emergency services. 

  • What does the subscription cover?

    The subscription includes 24-hour monitoring by our Emergency Resolution Centres. We have three UK based Emergency Resolution Centres, so you can be confident that alarm calls will be answered any time of the day or night, 365 days of the year. You can make unlimited alarm calls in the event of any emergency. 

  • How do I pay for the subscription?

    We recommend you pay the subscription by Direct Debit for convenience. We will provide you with a Direct Debit form to complete when we set-up your alarm.

  • Can I use the personal alarm in the garden?

    Yes, it works up to 75 metres from the alarm base unit so you can go about your daily life knowing you can get support if it is needed. As part of the set-up process, we will ask you to test your alarm from different locations so you are confident of getting help around your home.

Why choose our personal alarm service?

Taking Care (PPP Taking Care Ltd) has been providing personal alarm services for more than 30 years. Since 2008 alone, we have helped 170,000 people stay safe in their homes, supporting customers and their families across the UK.

We are the first Which? approved personal alarm provider in the UK and we undergo a stringent annual audit by the Telecare Services Association (TSA), so you can be confident you'll receive the first-class service you deserve.

We are the exclusive provider of the Age UK personal alarm service. Age UK’s aim is to help older people when they need it the most and buying an alarm supports Age UK's charity work.

Unlike other providers, we do not outsource our staff and we have three UK based Emergency Resolution Centres with expertly trained response teams providing a 24-hour monitoring service.

With an average alarm call response time of just 5 seconds, you can be confident of getting help fast. We are committed to being a ‘Dementia-Friendly’ organisation and the Emergency Resolution Centres have a proven track record of supporting people with dementia.

We're part of AXA Health, a leading UK private healthcare company with over 82 years’ experience of providing healthcare products and services.

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