Phone icon. Need help? Call us on 0800 085 7371

Resources and Advice

Helping you and your loved ones live well in later life

Falls Risk Score logo

Are you or a loved one at risk of a fall?

Every 10 seconds, a loved one in the UK has a fall. Find out your risk score in 2 minutes.


Staff stories – Ashley, Operational Trainer

Meet Ashley, our Operational Trainer who trains our new staff in all the different teams at Taking Care.

October 27, 2023

Ashley training new members of Taking Care team

Ashley has been working with us for almost 6 years in the Learning and Development team. He loves sharing his knowledge, skills and experience with his colleagues. It brings him great joy to see the people he's trained and coached use their skills to help our customers.

On his days off he can often be found at the beach, next to the river or up on the moors – ideally wherever there is water.

We asked Ashley to share what it is like to work at Taking Care.

Describe what you do at Taking Care?

As an Operational Trainer, I am part of the team responsible for training new starters in our Emergency Resolution Centres, Sales, and Customer Services teams to be able to carry out their day-to-day job. Along with face-to-face induction training, we also deliver refresher training, and I also make bespoke digital learning content accessible on demand 24/7 for our emergency resolution teams.

One of the perks of being a trainer is that no two days are the same. I could be delivering to a new induction group, working on a digital learning piece, or doing some refresher sessions.

Ashley, Operational Trainer

How does your job benefit the customers?

Ashley answering customer calls and queries

I have trained and coached many people who interact with our customers, and sometimes, I even speak directly with them to stay up to date with what I coach. Whether our customers are calling to talk about their personal alarm with the resolution team who are available 24/7 or speaking with our telesales team, the person on the Taking Care end of the line has most likely been trained by me at some point.

What do you find most rewarding about your job?

I find it really rewarding when I go home knowing that I’ve had a part in helping our customers who need us and our service by ensuring our operational teams have all the information they need to best do their jobs.

We are all one team working together to achieve the same goal. No matter what department we work in, we are all here because we want to help our customers.

Describe Taking Care in one word.

Caring – Not only do we care for our customers who need our help. The company also cares for its employees by investing in us.

Do you remember your first day at Taking Care?

When I started working at Taking Care, there was little over 80 people who worked here. We were a small company helping just over 50,000 monitoring customers. In that time, we have grown so much and we have nearly 300 employees and we've supported over ¼ million people and their families with personal alarms. It’s been great to see the business grow and go from strength to strength to be where it is now.

Working at Taking Care

If you would like to find out more about what it's like to work at Taking Care, you can watch our video below or see the latest job vacancies on our Career pages.

Taking Care careers


Independent living products brochure

Learn how personal alarms and home monitoring solutions can keep you or your loved ones safe and independent at home.

Download brochure

Ways to support independent living

Independent living products brochure

Learn how personal alarms and home monitoring solutions can keep you or your loved ones safe and independent at home.

Download brochure

What to read next

Winter in the UK
November 24, 2023

How a personal alarm call panicked an intruder

An intruder was scared off by a customer's personal alarm and was caught by the police.

Hillary and Martin on their holiday
November 16, 2023

Transforming lives with an out-and-about personal alarm

How an out-and-about GPS personal alarm helped Hilary and Martin by providing peace of mind and freedom.