Taking Care of Bexley residents

Taking Care have formed an innovative partnership with London Borough of Bexley Council and St John Ambulance to provide 24/7 monitoring services along with mobile response to over 2,500 of the borough’s vulnerable and elderly. 

October 12, 2020

Red Alert team member

Taking Care have formed an innovative partnership with London Borough of Bexley Council and St John Ambulance to provide 24/7 monitoring services along with mobile response to over 2,500 of the borough’s vulnerable and elderly residents.

The partnership will transform adult social care services in Bexley through Technology Enabled Care (TEC). It will ensure residents can access good quality services quickly and appropriately, preventing their needs from escalating.


Delivering TEC to Bexley

The three components of the partnership will benefit residents and ease the strain on the NHS and adult social care services: 

Telecare equipment installation

Red Alert installation

When a resident is referred to Taking Care by Bexley Social Services, Taking Care will coordinate the installation of the telecare equipment by Red Alert.

Red Alert are an award-winning telecare and telehealth service provider and have supplied security and care services for 20 years.


24 hour alarm monitoring

Alarm monitoring centre

Alarm calls and alerts will go through to Taking Care’s Emergency Resolution Centre. The Emergency Resolution team will reassure residents and assess the situation. The team will call the resident’s emergency contacts or coordinate a response from St John Ambulance's mobile response service if further help is required.


Mobile response service

Mobile response unit

St John Ambulance clinicians will deliver medical care to residents who require assistance. The St John Ambulance clinicians will complete a falls assessment and provide referrals to additional services or support to prevent future incidents.

By treating people quickly and effectively, recovery time is reduced and vulnerable residents will remain independent in their own homes for longer.


Supported by a 24/7 personal alarm service

Taking Care's alarm monitoring service supports a range of in-home and out-of-home personal alarms:

Personal Alarm

Alarm pendant

  • The core personal alarm product providing residents with help at the press of a button, any time of the day or night.
  • Designed to be easy-to-use and reliable.
  • Works in the home and garden for peace of mind for residents and their loved ones.

Learn more about Taking Care's emergency alarms for the elderly


Fall Alarm

Fall alarm

  • Personal alarm with built-in fall sensor for extra security and peace of mind.
  • The fall sensor detects serious falls with a heavy impact and automatically alerts Taking Care's Emergency Resolution Centre.
  • The fall sensor has different levels of sensitivity to eliminate false alarms.

 Learn more about Taking Care's personal fall alarms


GPS Alarm

GPS alarm

  • Fully mobile personal alarm that works in the home, garden and out and about.
  • Includes built-in GPS tracker so Emergency Resolution Centre can locate the device and SOS button to call for help.
  • The pendant has a speaker and microphone so the Emergency Resolution Centre can talk to the alarm user through the pendant.

 Learn more about Taking Care's GPS alarm

Taking Care Personal alarms

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