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You may have already ordered a Personal Alarm

It looks like you have already placed an order for a Personal Alarm. You should receive an email shortly confirming the details of your order.

If you would like to proceed with a new order, click the button below to continue.

Continue with order

What happens after I place an order?

  • Once you have submitted your order online, you will receive a confirmation email with a link to a Direct Debit instruction form.
  • To set up your Direct Debit payment, click the link in your order confirmation email or call freephone 0800 0121 321. Lines are open 9am - 5pm, Monday - Friday.
  • If you placed your order before 1pm Monday - Friday then your order will be shipped as next working day delivery to postcodes in England and Wales only. For other areas, delivery time will be 48 hours instead.
  • If you provided a mobile number, we will send you an SMS message to let you know your personal alarm is on its way.

How do I provide you with details of my emergency contacts?

  • Your order confirmation email will also include a link to an online account setup form.
  • Please complete and submit this form so we have the necessary information available in case an emergency alarm call is made.
  • You can also provide this information by calling Customer Services on 0800 0121 321. Lines are open 9am - 5pm, Monday - Friday.

How to contact Taking Care about your order

Our Customer Service team can help if you have a question about your order. Email or call 0800 0121 321.